MyEyeDr. is a national eye-care and eyewear organization operated by Capital Vision Services, LLC. Its primary home office is in Vienna, Virginia, with an additional home office in Raleigh, North Carolina. Patients often look for the MyEyeDr. corporate office after an unresolved billing, insurance, appointment, prescription, eyewear-order, warranty, medical-records, accessibility, or local-office complaint.
MyEyeDr. does not currently publish a telephone number specifically labeled as its corporate headquarters switchboard. General and insurance questions can be directed to 1-866-693-9336, while billing questions should go to 1-888-725-5482. Questions about an appointment, prescription, glasses, or contacts should generally begin with the local MyEyeDr. office involved.
MyEyeDr Corporate Office and Headquarters Information
- Brand: MyEyeDr.
- Legal Operator: Capital Vision Services, LLC, doing business as MyEyeDr.
- MyEyeDr. Corporate Office Address: 8614 Westwood Center Drive, Suite 900, Vienna, VA 22182-3990
- General and Insurance Information: 1-866-693-9336
- Billing Questions and Telephone Payments: 1-888-725-5482
- Accessibility Feedback: 1-844-744-9515
- Official Website: MyEyeDr.com
- Official Contact Page: Contact MyEyeDr.
- Patient Relations Form: Contact Patient Relations
- Location Finder: Find a MyEyeDr. Office
- Patient Portal: Access MyEyeDr. My Account
- Billing Portal: Pay a MyEyeDr. Bill
- Medical-Records Request: Request MyEyeDr. Medical Records
- Compliance and Reporting: MyEyeDr. Compliance Portal
- Careers: MyEyeDr. Careers
- CEO and Co-Founder: Sue Downes
- Chief Medical Officer: Dr. Artis Beatty
Important: The number 1-866-693-9336 is used by MyEyeDr. for general and insurance-related assistance. It should not be presented as a dedicated executive-office, billing, medical-records, Human Resources, or emergency-clinical number.
How to Contact MyEyeDr. About a Complaint
The best contact route depends on whether the concern involves a specific office, appointment, eye exam, glasses, contact lenses, insurance, billing, medical records, accessibility, or a broader corporate matter.
Contact the Local MyEyeDr. Office First
MyEyeDr. directs patients to the local office for questions involving:
- Scheduling, changing, confirming, or canceling an appointment
- Appointment wait times
- A prescription
- The status of glasses or contact lenses
- An eyewear adjustment or repair
- A scratched, broken, uncomfortable, or incorrectly made pair of glasses
- A contact-lens fitting or evaluation
- An insurance estimate provided before a visit
- A refund or payment made at that office
- Staff or doctor conduct
- An accessibility or office-condition concern
- Lost property
Use the official MyEyeDr. location finder to locate the office telephone number, address, hours, doctors, and available appointment times.
Office hours and walk-in availability vary by location.
MyEyeDr. Patient Relations
Use the official Patient Relations form when:
- The local office did not resolve the complaint
- An office manager has not responded
- The concern involves appointment communication or cancellation
- A refund, remake, or warranty issue remains unresolved
- A billing or insurance problem requires further review
- The matter involves more than one MyEyeDr. office
- A patient-care or safety concern needs to be documented
- You need a written record of the complaint
MyEyeDr. states that a Patient Relations team member generally responds within three business days.
Provide enough information to identify the office and transaction, but do not submit unnecessary medical details through an unsecured or public channel.
MyEyeDr. Corporate Office Escalation
The Vienna home office may be appropriate for:
- A serious unresolved issue after local-office and Patient Relations contacts
- Written legal or regulatory correspondence
- A corporate accessibility or privacy matter
- Media, landlord, business, or practice-acquisition inquiries
- A concern involving companywide practices rather than a single appointment
Written correspondence can be addressed to:
Capital Vision Services, LLC d/b/a MyEyeDr.
Attention: Patient Relations or Appropriate Department
8614 Westwood Center Drive, Suite 900
Vienna, VA 22182-3990
Calling a general-information number does not guarantee access to the CEO or another executive. Consumer matters may be referred back to Patient Relations, billing, insurance support, or the local office.
Send copies rather than original prescriptions, receipts, identification documents, insurance cards, or medical records.
What to Have Before Contacting MyEyeDr.
Prepare:
- The MyEyeDr. office city, state, and street address
- The doctor’s name when relevant
- The appointment or purchase date
- The receipt, order number, or invoice number
- The date the glasses or contacts were ordered and received
- The frame and lens information when relevant
- The insurance company and plan name
- An explanation of what the insurer said was covered
- The names of employees or managers contacted
- Any previous Patient Relations reference information
- Photographs of damaged eyewear or relevant paperwork when appropriate
- The specific resolution requested
Do not post a Social Security number, complete insurance-member number, complete payment-card number, patient-portal password, medical diagnosis, prescription, date of birth, or other protected health information in a public review.
Appointments, Confirmations and Cancellations
Appointments can be booked through the MyEyeDr. location finder. Existing appointments can be viewed or managed through the patient portal.
Use:
- Book an Appointment: Find a Location and Schedule
- Manage an Appointment: MyEyeDr. Patient Portal
- Local-Office Questions: Contact the office shown on the appointment confirmation.
Patients should contact the office when:
- A confirmation text or email was not received
- An appointment appears to have been canceled unexpectedly
- The date or time shown online is incorrect
- The patient needs to reschedule
- An accommodation or interpreter is needed
- The patient expects to arrive late
Keep the confirmation email, text-message history, screenshots, and the names of employees contacted if an appointment dispute occurs.
MyEyeDr. Billing Customer Care
For a bill or statement, call 1-888-725-5482.
MyEyeDr. currently offers three direct payment methods:
- Pay securely through MyEyeDr.’s official online billing portal
- Pay by telephone using 1-888-725-5482
- Pay in person at a local MyEyeDr. office during its regular hours
Use the official MyEyeDr. bill-payment page to reach the approved payment portal.
MyEyeDr. advises patients not to use third-party bill-payment services such as Doxo. An unofficial service may charge an additional fee or delay the payment.
Billing Questions to Report
Contact billing for:
- An insurance payment that appears to be missing
- An unexpected patient balance
- A duplicate charge
- A payment that was not credited
- A statement received after a balance was paid
- An incorrect patient or insurance entry
- A bill from Avadyne Health
- A collection warning
MyEyeDr. states that Avadyne Health may send bills as an extension of its business office and that Avadyne Health is not itself a collection agency.
Keep the statement, explanation of benefits, receipts, insurer correspondence, and payment confirmation until the balance is resolved.
Insurance Coverage and Unexpected Costs
MyEyeDr. participates with many vision and medical insurance plans, but participation and coverage can vary by office, doctor, service, and individual policy.
Confirm all of the following before the appointment:
- Whether the doctor and location are in network
- Whether the visit is being billed to vision or medical insurance
- The examination copay
- Any deductible or coinsurance
- Whether retinal imaging is covered
- Whether a contact-lens evaluation has a separate charge
- The eyewear allowance
- Coverage for lens coatings, thinner lenses, or specialty options
- Whether a referral or prior authorization is required
An insurance-benefit estimate is not a guarantee that the insurer will pay. MyEyeDr.’s policy states that patients remain responsible for deductibles, coinsurance, noncovered services, and amounts denied by the insurer.
When disputing an insurance-related balance:
- Review the insurer’s explanation of benefits.
- Call the insurer to confirm how the claim was processed.
- Contact MyEyeDr. billing at 1-888-725-5482.
- Ask whether corrected insurance information or a corrected claim is needed.
- Keep written notes and reference numbers from both organizations.
Glasses Orders, Returns and Warranty Complaints
Order status may be available through the patient portal. Questions about a glasses order should also be directed to the office where the purchase was made.
MyEyeDr. states that:
- Glasses may be ready within approximately three to seven days, depending on the prescription and lens requirements.
- Problems with completed glasses should be reported within 30 days after pickup.
- When appropriate, MyEyeDr. may remake lenses using an equal- or lower-value option.
- A refund is not promised for the difference when a lower-value replacement lens is used.
- Separate Eyewear Protection Plan terms may apply to frame and lens damage.
- Some frame damage can be repaired or adjusted at a MyEyeDr. office.
Actual production and remake times vary based on the prescription, laboratory, frame, lens design, coatings, shipping, and product availability.
How to Document an Eyewear Complaint
Keep:
- The sales receipt
- The written prescription
- The frame and lens description
- The pickup date
- The protection-plan receipt or terms
- Photographs of scratches, damage, or defects
- The dates the office inspected or adjusted the glasses
- The promised remake or completion date
Tell the office when the disputed glasses are the patient’s only usable pair. Ask whether a temporary option, expedited service, old frame, or another accommodation is available. Availability is not guaranteed.
Contact-Lens Orders and Evaluations
Existing patients with a valid prescription can order contact lenses through MyEyeDr.’s online store.
- Order Contacts: Shop MyEyeDr. Contact Lenses
- Access a Prescription: MyEyeDr. Prescription Access
- Order Status: MyEyeDr. My Account
A contact-lens evaluation is separate from a comprehensive eye exam and may involve an additional charge. The amount can depend on the lens type and follow-up care required.
Contact the local office when:
- The prescription appears incorrect
- The contacts are uncomfortable
- The wrong quantity or brand arrived
- An order is delayed or missing
- The patient needs a replacement under an applicable program
Medical Records and Prescription Requests
Use MyEyeDr.’s official medical-records request form when requesting records from the company.
Prescription information may also be available through:
- The local MyEyeDr. office
- The patient portal
- MyEyeDr.’s prescription-access service
The request may require identity verification and authorization before protected health information is released.
CorporateOfficeHeadquarters.com cannot obtain, view, transfer, or correct a patient’s medical records or prescription.
Privacy and Protected Health Information
Do not include detailed medical information in a public review or ordinary corporate letter.
Privacy questions can be sent to:
MyEyeDr.
Attention: Compliance Department
8614 Westwood Center Drive, Suite 900
Vienna, VA 22182
Review MyEyeDr.’s Privacy Policy and Notice of Privacy Practices for information about:
- Accessing medical information
- Requesting a correction
- Restrictions on disclosures
- Confidential communications
- Obtaining an accounting of certain disclosures
- Submitting a privacy complaint
Accessibility Feedback
MyEyeDr. accepts feedback about website and Capital Vision Services accessibility through:
- Accessibility Phone Number: 1-844-744-9515
- Accessibility Address: Capital Vision Services, LLC d/b/a MyEyeDr., 8614 Westwood Center Drive, Suite 900, Vienna, VA 22182-3990
- Accessibility Statement: MyEyeDr. Accessibility Information
For an accommodation at a specific appointment, contact that office before the visit whenever possible.
Compliance, Patient Safety and Ethics Reporting
MyEyeDr. provides a compliance-reporting portal for concerns involving:
- Patient safety
- Privacy or confidentiality
- Potential fraud or improper billing
- Workplace conduct
- Company-policy or ethics concerns
Use the MyEyeDr. Compliance and Reporting portal to submit or follow up on a report.
The compliance system should not replace emergency medical care, 911, law enforcement, or immediate communication with a treating provider.
Urgent Eye Symptoms and Medical Emergencies
The corporate office and Patient Relations form are not appropriate for an eye emergency.
Contact a local eye-care office immediately when symptoms include:
- Sudden or dramatic vision changes
- Flashes of light
- A sudden increase in floaters
- A curtain, veil, or shadow in the vision
- Severe eye pain
- A suspected eye infection
- An eye injury or chemical exposure
Seek urgent or emergency medical attention when the local office is unavailable or the symptoms may be sight-threatening. Do not wait for a corporate customer-service response.
MyEyeDr. Careers, Employees and Home Offices
MyEyeDr. maintains home-office operations in Vienna, Virginia, and Raleigh, North Carolina.
Search current jobs through the official MyEyeDr. careers website.
Job categories may include:
- Optometrists and externs
- Patient-service and front-desk positions
- Optometric technicians
- Licensed opticians
- Eyewear customer-service and sales positions
- Office management
- Revenue-cycle and billing roles
- Information technology
- Finance, Human Resources, legal, marketing, and real estate
The numbers listed for patients and billing are not dedicated public Human Resources numbers.
Applicants should communicate through MyEyeDr.’s official career system. Be cautious of job offers requesting money, gift cards, cryptocurrency, banking passwords, or purchases from an unknown equipment supplier.
Current and former employees should use the internal Human Resources, payroll, benefits, ethics, or manager contact provided by MyEyeDr.
CorporateOfficeHeadquarters.com cannot access job applications, schedules, payroll records, tax documents, benefits, disciplinary files, or employment-verification records.
Practice Acquisition, Landlord and Business Inquiries
Optometrists interested in selling or transitioning a practice can use:
Landlords, developers, vendors, and media representatives should use the relevant route listed on MyEyeDr.’s official contact page rather than Patient Relations or a local office.
Patient Relations should remain reserved for patient and consumer concerns.
MyEyeDr. Reviews and Complaints
Visible comments submitted to CorporateOfficeHeadquarters.com currently include individual complaints involving:
- An appointment reportedly canceled because a confirmation text had not been completed
- A patient who said the confirmation requirement had not been communicated
- A scratched-lens warranty claim
- The inconvenience of leaving a patient’s only glasses during a remake
- Customer-service interactions during the warranty process
These are individual reader reports. They do not establish that every MyEyeDr. office, appointment-confirmation process, employee, warranty claim, or eyewear remake produces the same result.
When leaving a review, identify:
- The office city and state
- The approximate date
- The appointment, product, or billing issue involved
- The local-office response
- Whether Patient Relations was contacted
- How the matter was resolved
Do not publish patient names, dates of birth, prescriptions, diagnoses, insurance numbers, billing-account details, medical records, or private employee information.
About MyEyeDr.
MyEyeDr. was founded in 2001 with a goal of combining eye-health care and eyewear services in the same office.
Services may include:
- Comprehensive eye-health examinations
- Contact-lens evaluations and fittings
- Retinal imaging
- Management of certain eye-health conditions
- Prescription eyeglasses and sunglasses
- Contact lenses
- Frame adjustments and certain repairs
- Insurance-benefit assistance
MyEyeDr.’s practice-development website describes an organization with more than 900 practices in 30 states plus Washington, D.C., serving more than four million patients annually and working with more than 1,500 optometrists.
Capital Vision Services, LLC operates the MyEyeDr. brand and provides administrative, technology, revenue-cycle, marketing, Human Resources, and operational support.
Sue Downes is the company’s CEO, co-founder, and founder of MyEyeDr. Dr. Artis Beatty serves as Chief Medical Officer.
MyEyeDr. Competitors and Related Corporate Office Pages
Patients comparing national eyewear and vision-care providers may also find these pages useful:
Official MyEyeDr. Resources
- Official MyEyeDr. Website
- MyEyeDr. Contact Page
- Patient Relations Form
- MyEyeDr. Location Finder
- Patient Portal
- Pay a MyEyeDr. Bill
- Access a Prescription
- Order Contact Lenses
- Medical-Records Request
- Insurance Assignment Policy
- Privacy Policy and Practices
- Accessibility Statement
- Compliance and Reporting
- MyEyeDr. Careers
- Partner With MyEyeDr.
Frequently Asked Questions About MyEyeDr. Corporate Office
Where is the MyEyeDr. corporate office?
MyEyeDr.’s primary home office is at 8614 Westwood Center Drive, Suite 900, Vienna, Virginia 22182-3990.
Is 1950 Old Gallows Road still the MyEyeDr. headquarters?
MyEyeDr.’s current official materials use 8614 Westwood Center Drive, Suite 900, in Vienna. The Old Gallows Road address is outdated for the current corporate-office listing.
What is the MyEyeDr. corporate phone number?
MyEyeDr. does not currently publish a number specifically labeled as a headquarters switchboard. The company uses 1-866-693-9336 for general and insurance-related assistance.
What is the MyEyeDr. billing phone number?
Call 1-888-725-5482 for billing questions, insurance-payment concerns, or telephone bill payments.
How do I complain about a MyEyeDr. office?
Start with the office manager. If the complaint remains unresolved, use MyEyeDr.’s official Patient Relations form. MyEyeDr. states that Patient Relations generally responds within three business days.
How do I contact MyEyeDr. Patient Relations?
Use the Contact Patient Relations link on MyEyeDr.’s official contact page or the company’s official Patient Relations form.
How do I schedule a MyEyeDr. appointment?
Use the MyEyeDr. location finder to choose an office and available appointment time. You can also call the local office.
How do I change or confirm an appointment?
Sign in to the patient portal or contact the local MyEyeDr. office shown on the confirmation.
How do I check my glasses or contact-lens order?
Sign in to My Account or contact the office where the order was placed.
Can I order contact lenses online?
Existing patients with a valid prescription can order eligible contact lenses through MyEyeDr.’s online store.
Can I order prescription glasses online from MyEyeDr.?
MyEyeDr. promotes online contact-lens ordering but does not currently present full online prescription-glasses ordering as a universal service. Contact a local office about glasses purchases or reorders.
What is MyEyeDr.’s return policy for glasses?
MyEyeDr. asks patients to report problems within 30 days after picking up their glasses. When appropriate, it may remake lenses to an equal- or lower-value option, subject to the current policy and circumstances.
How do I request medical records from MyEyeDr.?
Use MyEyeDr.’s official medical-records request form. Identity verification or written authorization may be required.
Does MyEyeDr. accept my insurance?
MyEyeDr. participates with many vision and medical plans, but coverage varies by location, doctor, service, and individual policy. Verify network status and benefits with both the local office and insurer.
Who owns MyEyeDr.?
MyEyeDr. is operated by Capital Vision Services, LLC. The company’s official history states that a Goldman Sachs division acquired Capital Vision Services in 2019.
Who is the CEO of MyEyeDr.?
Sue Downes is the CEO, co-founder, and founder of MyEyeDr.
How many MyEyeDr. locations are there?
MyEyeDr.’s current practice-development website reports more than 900 practices across 30 states plus Washington, D.C.
How do I apply for a job at MyEyeDr.?
Search and apply through the official MyEyeDr. careers website. Patient and billing numbers are not dedicated recruiting or Human Resources lines.
How do I report an accessibility problem?
Call 1-844-744-9515 or use the contact information in MyEyeDr.’s accessibility statement.
Should I contact the corporate office about sudden vision loss?
No. Sudden vision loss, flashes, floaters, a curtain or veil in the vision, severe pain, infection symptoms, or an eye injury may require urgent clinical or emergency attention. Do not wait for a corporate response.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com has published corporate-office contact information and hosted consumer reviews about companies for many years.
This page distinguishes MyEyeDr.’s Vienna home office from local-office support, Patient Relations, billing, insurance, appointment management, eyewear orders, medical-records requests, privacy, accessibility, compliance, careers, and practice-acquisition routes.
Addresses, telephone numbers, executives, practice counts, insurance participation, billing procedures, warranty terms, and online tools can change. Verify important information through MyEyeDr.’s official website before mailing documents, traveling to an office, paying a bill, or making a health-care decision.
Page Update Note
This MyEyeDr. corporate-office page was updated to replace the outdated Old Gallows Road address with the current Westwood Center Drive home-office address, clarify that 1-866-693-9336 is a general and insurance-information number rather than a dedicated headquarters switchboard, verify the billing number, add Patient Relations and medical-records routes, update ownership and leadership information, remove unsupported corporate hours, and add current guidance for appointments, eyewear orders, warranties, billing, insurance, privacy, accessibility, compliance, careers, and urgent eye symptoms.
Last Updated: July 20, 2026
Share Your Experience with MyEyeDr.
Have you contacted a MyEyeDr. office, Patient Relations, billing, or the corporate home office? Share a factual review below and include:
- The office city and state
- The approximate date
- The appointment, exam, product, billing, or insurance issue involved
- The support routes you tried
- Whether MyEyeDr. responded
- How the issue was resolved
Do not publish prescriptions, diagnoses, dates of birth, insurance-member numbers, medical records, payment-card details, portal credentials, employee home addresses, or other private information.
Disclaimer
CorporateOfficeHeadquarters.com is an independent informational and consumer-review website. It is not affiliated with, endorsed by, authorized by, or operated by MyEyeDr., Capital Vision Services, LLC, any affiliated optometrist, Goldman Sachs, Avadyne Health, any insurance provider, or any individual MyEyeDr. office.
CorporateOfficeHeadquarters.com cannot access appointments, prescriptions, medical records, glasses or contact-lens orders, insurance claims, billing accounts, refunds, Patient Relations cases, job applications, employee files, or patient-portal accounts. Nothing on this page is medical, insurance, billing, or legal advice. Company information and policies may change.