Nestlé USA, Inc. is a major U.S. food and beverage company whose brands include Coffee mate, DiGiorno, Hot Pockets, Lean Cuisine, Nescafé, Nesquik, Stouffer’s and Nestlé Toll House. Nestlé USA is part of Switzerland-based Nestlé S.A. The broader Nestlé organization in the United States also includes Nespresso and Nestlé Purina PetCare Company, which maintain separate customer-support channels.
Nestlé USA Corporate Office and Headquarters Contact Information
- Company: Nestlé USA, Inc.
- Parent Company: Nestlé S.A.
- Nestlé USA Headquarters Address: 1812 N. Moore Street, Arlington, VA 22209, USA
- Nestlé-Published Corporate Office Phone Number: 1-818-549-6000
- Nestlé USA Consumer Services: 1-800-225-2270
- Consumer Services Availability: Calls and texts are accepted all day, every day. Standard text-message rates may apply.
- Chief Executive Officer and U.S. Market Head: Martin “Marty” Thompson
- Official Website: Nestlé USA
- Official Contact Page: Contact Nestlé USA
- U.S. Brand Directory: Nestlé Brands in the United States
- Careers: Nestlé USA Careers
Is 1-800-225-2270 the Nestlé Corporate Office Number?
No. 1-800-225-2270 is the official Nestlé USA Consumer Services number. Nestlé says consumers can call or text this number all day, every day.
Nestlé’s global corporate directory separately publishes 1-818-549-6000 as its U.S. corporate-office number. The headquarters handles company-wide functions, while Consumer Services is normally the appropriate first contact for individual product questions and complaints.
The corporate office may handle matters involving:
- Executive leadership and corporate strategy
- Corporate communications
- Legal and governance matters
- Major business partnerships
- Corporate employment
- Company-wide supply-chain and operational oversight
- Higher-level matters that have already gone through the appropriate support process
Consumer Services generally handles:
- Product quality, flavor or texture complaints
- Damaged, leaking or improperly sealed packages
- Missing, underfilled or incorrect products
- Ingredient, nutrition and allergen questions
- Preparation and storage questions
- Coupons and promotions
- Product availability
- Possible foreign material
- Food-safety concerns
- General brand feedback
How to Submit a Nestlé Product Complaint
Consumers can call or text Nestlé USA Consumer Services at 1-800-225-2270. Complaints, questions and compliments can also be submitted through the official Nestlé USA contact form.
The online form allows consumers to identify whether the message is a complaint, question or compliment. Depending on the issue, the form may request:
- The Nestlé brand and complete product name
- The product variety, flavor and package size
- The UPC or barcode
- The batch or lot code
- The production time printed on the package
- The best-before or expiration date
- The store and location where the product was purchased
- The purchase date and receipt
- Photographs of the product, package, label or visible problem
- A concise explanation of what happened
Keep the original package, remaining product, receipt and photographs until Nestlé provides instructions. Do not mail opened food, foreign material, refrigerated products or original evidence to the Arlington headquarters unless the company specifically instructs you to do so.
Escalating an Unresolved Nestlé Complaint
If the initial response does not resolve the matter:
- Keep the Consumer Services case or reference number.
- Record the dates and methods of each contact.
- Summarize the issue and the response already received.
- State the reasonable resolution you are requesting.
- Ask Consumer Services whether the case can be reviewed by a supervisor or the appropriate brand team.
- Use the corporate address only when a written escalation is appropriate and after completing the applicable consumer or brand-support process.
Do not include payment-card numbers, account passwords, medical records, full birth dates, unredacted receipts or other sensitive personal information in a public review.
Nestlé USA Brand-Specific Customer Service
Nestlé in the United States identifies three principal businesses: Nestlé USA, Nespresso and Nestlé Purina PetCare Company. Some additional brands, including Gerber, also maintain dedicated consumer-support systems.
Nestlé USA Food and Beverage Products
For products such as Coffee mate, DiGiorno, Hot Pockets, Lean Cuisine, Libby’s Pumpkin, Nescafé, Nesquik, Stouffer’s and Nestlé Toll House, begin with 1-800-225-2270 or the Nestlé USA contact form.
Because products, recipes and ownership can change, confirm the manufacturer and current support number printed on the package.
Nestlé Purina PetCare
Purina product questions and complaints should normally be directed to Purina Customer Service or 1-800-778-7462. Purina publishes telephone availability as Monday through Saturday, 8:00 AM to 5:00 PM Central Time.
If a pet becomes ill after eating a product, contact a veterinarian when appropriate and preserve the food, package, lot code, receipt and veterinary records.
Nespresso
Nespresso provides dedicated support for coffee capsules, orders and machines:
- Nespresso OriginalLine: 1-800-562-1465
- Nespresso VertuoLine: 1-877-964-6299
- Official Support: Nespresso USA Customer Care
Nespresso publishes 24-hour telephone support. Machine returns, troubleshooting, capsule orders and account concerns should use Nespresso rather than the general Nestlé USA line.
Gerber
Questions involving Gerber baby food, infant nutrition, orders or product quality should use the Gerber contact page or the current customer-service number printed on the product.
For a possible health or safety concern involving an infant or child, seek appropriate professional medical care and report the product details promptly.
Retailer Refunds Versus Manufacturer Complaints
Contact the retailer when the problem primarily concerns:
- An incorrect store price
- A missing delivery item
- A store pickup or delivery problem
- A retailer-controlled refund or exchange
- A damaged shipment from an online seller
Contact Nestlé or the applicable brand when the concern involves:
- Product quality or manufacturing
- Ingredients, nutrition or allergen labeling
- A broken seal or packaging defect
- Foreign material
- An incorrect product inside the package
- A possible food-safety problem
- A Nestlé-administered coupon or promotion
A retailer may issue a purchase refund, while Nestlé or the brand manufacturer may need the package codes to investigate production and distribution.
About Nestlé USA
Nestlé USA is part of Nestlé S.A., a global food and beverage company headquartered in Vevey, Switzerland. Nestlé USA maintains its U.S. headquarters in Arlington, Virginia.
Its current U.S. food and beverage portfolio includes products in categories such as:
- Coffee and creamers
- Frozen meals and pizza
- Baking products
- Chocolate and flavored drinks
- International foods
- Foodservice products
- Premium and international water brands
The company’s U.S. brand directory includes Coffee mate, Nescafé, Seattle’s Best, Nestlé Toll House, Carnation, Libby’s Pumpkin, Nesquik, Hot Pockets, Lean Cuisine, Stouffer’s, DiGiorno, Jack’s, Tombstone, Maggi, Perrier, S.Pellegrino, Acqua Panna and Essentia, among others.
Nestlé sold its regional North American spring-water and purified-water business in 2021. Brands included in that transaction were Poland Spring, Deer Park, Ozarka, Ice Mountain, Zephyrhills, Arrowhead, Pure Life, Splash and ReadyRefresh. Consumers with questions about those former Nestlé businesses should use the current contact information printed on the product or provided by the present owner.
Nestlé USA Competitors and Related Companies
Nestlé USA competes across multiple food, beverage, coffee, frozen-food and consumer-product categories. Related COH company pages include:
- General Mills Corporate Office
- PepsiCo Corporate Office
- Unilever Corporate Office
- McCormick Corporate Office
Nestlé USA Careers
Employment opportunities for Nestlé USA, Nestlé Purina, Nespresso, Gerber, Nestlé Health Science and related U.S. businesses are available through the official Nestlé careers website.
Applicants should use the official careers site rather than sending applications or sensitive personal information to the corporate address. Nestlé USA Consumer Services generally cannot provide application-status updates.
Frequently Asked Questions
Where is Nestlé USA headquartered?
Nestlé USA, Inc. is headquartered at 1812 N. Moore Street, Arlington, VA 22209.
What is the Nestlé USA customer-service number?
Nestlé USA Consumer Services can be called or texted at 1-800-225-2270.
What are the Nestlé USA Consumer Services hours?
Nestlé says calls and texts are accepted all day, every day. Standard text-message rates may apply.
Can I submit a Nestlé complaint online?
Yes. The official contact form accepts complaints, questions and compliments and permits supporting files in approved formats.
Should I contact Nestlé USA about Purina pet food?
Purina maintains a separate support team. Contact Purina Customer Service or call 1-800-778-7462.
Does Nestlé USA handle Nespresso machine repairs?
Nespresso provides its own machine, order and capsule support. OriginalLine customers can call 1-800-562-1465, while VertuoLine customers can call 1-877-964-6299.
Does Nestlé still own Poland Spring or Pure Life in the United States?
No. Nestlé agreed to sell its U.S. and Canadian regional spring-water brands, purified-water business and beverage-delivery service in 2021. Consumers should use the current company information printed on those products.
Can I send an opened product to Nestlé headquarters?
Do not mail opened food, foreign material or original evidence to headquarters unless Nestlé or the applicable brand gives specific packaging and shipping instructions.
How do I apply for a Nestlé job?
Search and apply through the official Nestlé USA careers website.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides independently researched company contact information, complaint guidance and a public review platform. For this update, the Nestlé USA address, published telephone numbers, leadership, brand structure and support resources were checked against official company sources. Contact details can change, so users should also review the current product package and official website before submitting time-sensitive concerns.
Share Your Nestlé USA Review, Complaint or Feedback
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Disclaimer
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