Pepsi is one of the principal beverage brands owned by PepsiCo, Inc. PepsiCo’s corporate headquarters is located at 700 Anderson Hill Road in Purchase, New York.
Pepsi Consumer Relations can be reached at 1-800-433-2652, Monday through Friday from 9 a.m. to 5 p.m. Eastern Time. Consumers can also submit product questions, quality complaints, compliments, promotional concerns, and suggestions through Pepsi’s official online contact form.
The PepsiCo corporate telephone number is 1-914-253-2000. This number is intended for corporate and business matters and should not be confused with the Pepsi Consumer Relations line.
Pepsi Corporate Office and Consumer Contact Information
- Parent Company: PepsiCo, Inc.
- Primary Beverage Brand: Pepsi
- Stock Symbol: PEP on the Nasdaq Stock Market
- Corporate Headquarters: 700 Anderson Hill Road, Purchase, NY 10577, USA
- PepsiCo Corporate Phone: 1-914-253-2000
- Pepsi Consumer Relations: 1-800-433-2652
- Consumer Relations Hours: Monday-Friday, 9 a.m.-5 p.m. Eastern Time
- Pepsi Contact Form: Contact Pepsi Consumer Relations
- Official Pepsi Website: Pepsi.com
- Official PepsiCo Website: PepsiCo.com
- Product Locator: Find Pepsi Products
- Nutrition and Ingredient Information: PepsiCo Product Facts
- Business and Foodservice Inquiries: PepsiCo Partners
- Corporate Contact Directory: PepsiCo Contacts
- Investor Relations: PepsiCo Investor Relations
- Investor Email: in******@*****co.com
- Registered Shareholder Support: 1-800-226-0083
- Media Contacts: PepsiCo Media and Corporate Contacts
- Careers: PepsiCo Careers
- Privacy Policy: PepsiCo Privacy Policy
The fax number 1-914-253-2070 appears in older corporate directories, but PepsiCo does not prominently publish it in its current corporate contact materials. Consumers should use the official contact form or telephone number rather than sending a fax.
Where Is Pepsi Headquarters?
Pepsi is a consumer beverage brand owned by PepsiCo. The parent company’s principal executive offices are located at:
PepsiCo, Inc.
700 Anderson Hill Road
Purchase, NY 10577
The corporate telephone number is 1-914-253-2000.
The Purchase headquarters supports executive leadership, corporate finance, legal affairs, investor relations, global strategy, sustainability, communications, human resources, procurement, marketing, and other company-wide functions.
It is not a product-return facility, beverage distribution warehouse, local bottler, vending-machine service center, refund counter, or walk-in Consumer Relations office.
Do not mail opened beverages, damaged containers, coupons, promotional materials, original receipts, employee documents, or legal papers to headquarters unless PepsiCo provides specific instructions.
Pepsi and PepsiCo Are Not the Same Contact
Pepsi is one beverage brand within the larger PepsiCo organization.
PepsiCo’s portfolio includes beverage and convenient-food brands such as:
- Pepsi
- Mountain Dew
- Gatorade
- bubly
- Starry
- Mug Root Beer
- Aquafina
- Lay’s
- Doritos
- Cheetos
- Quaker
- SodaStream
Different brands maintain separate Consumer Relations pages and may use different support numbers. A complaint involving Gatorade, Mountain Dew, Doritos, Lay’s, Quaker, or another PepsiCo product should be submitted through the page for that brand whenever possible.
PepsiCo products are sold in more than 200 countries and territories. Consumer contacts, products, formulas, distributors, promotions, and complaint procedures can vary outside the United States.
PepsiCo Ownership and Leadership
PepsiCo, Inc. is a publicly traded food and beverage company. Its common stock trades on Nasdaq under the symbol PEP.
As of July 2026, Ramon Laguarta serves as PepsiCo’s chairman and chief executive officer. He became CEO in 2018 and chairman in 2019.
PepsiCo’s current North American operating structure includes beverage and convenient-food businesses, corporate functions, company-owned distribution operations, and relationships with independent bottlers and other business partners.
A local bottler or distributor may be responsible for a particular delivery route, vending machine, fountain system, retail account, product rotation, or local service concern.
Choose the Correct Pepsi Support Route
- Pepsi product-quality complaint: Call 1-800-433-2652 or submit the Pepsi contact form.
- Question about ingredients or nutrition: Use PepsiCo Product Facts.
- Looking for a Pepsi product: Use the official Product Locator and confirm availability with the retailer.
- Store refund: Contact the retailer where the product was purchased.
- Damaged multipack or incorrect delivery: Contact the retailer and Pepsi Consumer Relations.
- Fountain-drink complaint: Contact the restaurant, convenience store, theater, or venue that served the beverage.
- Vending-machine complaint: Use the service information printed on the machine or contact the property where it is installed.
- Business requesting Pepsi service: Use PepsiCo Partners.
- Promotion, sweepstakes, or coupon: Use the Pepsi contact form and review the official promotion rules.
- Online retail order: Contact the retailer or marketplace that accepted the payment.
- Product recall: Follow the official PepsiCo, retailer, FDA, or government notice.
- Privacy request: Use the privacy options described in PepsiCo’s Privacy Policy.
- Employment application: Use PepsiCo Jobs.
- Shareholder inquiry: Use Investor Relations or contact Computershare.
What to Have Before Contacting Pepsi
Pepsi’s product-complaint form requests detailed package and purchase information. Before contacting Consumer Relations, gather:
- The product name and flavor
- The package size
- The 12-digit barcode
- The manufacturing code
- The best-taste date
- The can, bottle-cap, or lid code when available
- The number of packages affected
- The purchase date
- The date the product was opened
- The retailer and store location
- Photographs of the product and packaging
- The receipt when available
- A clear description of the issue
Keep the affected product and original packaging until Pepsi provides instructions. Do not mail or discard it prematurely when the company may need the manufacturing information or product for its investigation.
Do not post complete receipts, home addresses, telephone numbers, email addresses, payment information, medical records, employee details, or unique promotional codes in public comments.
How to Escalate a Pepsi Complaint
Begin with Pepsi Consumer Relations at 1-800-433-2652 or the official contact form.
Select the category that best describes the concern, such as:
- Product issue or quality complaint
- Product information
- Promotion question
- Compliment or story
- Suggestion
- Online-order concern
Provide the product and package codes, purchase information, photos, and requested resolution.
Ask for a case or reference number. Record:
- The date of contact
- The representative’s name or identification
- The complaint reference
- Any coupon, refund, replacement, or investigation offered
- Instructions for retaining or returning the product
- The expected response time
If the complaint also involves a store transaction, contact the retailer. The retailer may handle the purchase refund while Pepsi investigates the product-quality concern.
For a substantial unresolved corporate matter, written correspondence may be sent to PepsiCo’s Purchase headquarters. Send copies rather than original receipts or personal documents, and do not mail a leaking or opened beverage without instructions.
Flat, Off-Taste, Leaking, or Damaged Pepsi Products
Common beverage-quality complaints may involve:
- A flat or undercarbonated drink
- An unusual flavor or odor
- A leaking bottle or can
- A damaged multipack
- A broken seal
- An unreadable or expired best-taste date
- Discoloration or unexpected material
- A container that appears swollen or damaged
Stop consuming a product that appears contaminated, improperly sealed, swollen, leaking, or significantly different from normal.
Photograph the packaging and preserve the manufacturing code, barcode, best-taste date, cap or can code, and remaining product.
PepsiCo may use these details to identify the production facility, line, date, and batch involved.
Foreign Object, Illness, or Injury Complaints
For a suspected foreign object, contamination, illness, or injury:
- Stop using the product
- Preserve the product and packaging safely
- Photograph the object, beverage, container, and codes
- Keep the receipt
- Contact Pepsi Consumer Relations promptly
- Seek appropriate medical attention when necessary
Call 911 for difficulty breathing, loss of consciousness, severe injury, or another medical emergency.
Do not publicly post private medical information. PepsiCo may request additional documentation through a secure channel as part of its investigation.
CorporateOfficeHeadquarters.com cannot diagnose an illness or determine whether a product caused a medical condition.
Retailer Refunds and Online Orders
Pepsi Consumer Relations investigates product concerns, but the retailer that accepted payment may be responsible for the immediate purchase refund.
For an in-store purchase, bring the receipt and product to the retailer if it is safe and permitted by the store’s return policy.
For an online grocery or marketplace purchase, contact the service shown on the confirmation. The responsible party may be:
- The grocery store
- A delivery service
- An online marketplace seller
- A warehouse club
- A direct-to-consumer store
Keep screenshots of the product listing, seller, delivery information, and refund request.
A refund from the retailer does not prevent a consumer from separately notifying Pepsi about a quality or packaging concern.
Pepsi Fountain and Restaurant Complaints
A fountain beverage is prepared using syrup, water, carbonation, ice, equipment, and settings maintained at the restaurant or venue.
A fountain-drink complaint may involve:
- Incorrect syrup-to-water ratio
- Low carbonation
- An empty syrup container
- Dirty nozzles or equipment
- Off-tasting ice or water
- The wrong beverage connected to the dispenser
Report the issue to the restaurant manager or venue operator. The business can inspect the equipment and contact its Pepsi beverage-service provider.
The Pepsi consumer number may not be able to dispatch a technician to a restaurant without the business account and equipment information.
Vending-Machine Complaints
Vending machines may be operated by PepsiCo, a local bottler, an independent vending company, or the property where the machine is located.
For a lost payment, missing product, expired beverage, or malfunction:
- Photograph the machine number and service label
- Record the location
- Note the date, time, product, and amount
- Use the refund or service number printed on the machine
- Notify the building, school, hospital, employer, or venue
The PepsiCo corporate office may not have access to an independently operated vending machine.
Nutrition, Ingredients, Caffeine, and Allergen Questions
PepsiCo Product Facts provides current nutrition labels, ingredients, serving sizes, sweeteners, caffeine amounts, and related product information.
Formulas and package sizes can change, so review the label on the product being consumed.
Consumers with allergies, diabetes, caffeine sensitivity, dietary restrictions, pregnancy-related questions, or medical conditions should consult an appropriate health professional.
Pepsi states that added caffeine is identified in the ingredient list and that caffeine amounts are shown on applicable product labels.
An online product description should not replace the label on the specific package.
Finding Discontinued or Hard-to-Find Pepsi Products
The Pepsi Product Locator shows retailers that have recently sold a product near a ZIP code. It does not guarantee that the product is currently in stock.
Call the retailer before traveling, especially for seasonal, regional, limited-edition, zero-sugar, caffeine-free, or specialty package varieties.
Product availability may differ because of:
- Regional distribution
- Retailer assortment decisions
- Seasonal promotions
- Package changes
- Temporary supply limitations
- Product discontinuation
Consumer Relations may accept feedback requesting the return of a discontinued flavor, but it cannot guarantee that the product will be restored.
Pepsi Promotions, Coupons, and Sweepstakes
Pepsi periodically offers coupons, contests, sweepstakes, rewards, and promotional codes.
Review the official rules for:
- Eligibility
- Entry dates
- Geographic restrictions
- Purchase requirements
- Code-entry limits
- Prize verification
- Claim deadlines
Keep the packaging and receipt until the promotion ends and any prize or reward has been received.
A legitimate Pepsi promotion will not require a winner to pay taxes or fees using gift cards, cryptocurrency, wire transfers, or remote-access software.
Pepsi Product Recalls
A recall may be announced by PepsiCo, a retailer, the U.S. Food and Drug Administration, or another government agency.
If a recall applies to a Pepsi product:
- Stop consuming the affected product
- Compare the UPC, date, size, and manufacturing code
- Follow the official disposal or return instructions
- Keep proof of purchase when available
- Contact Consumer Relations with questions
Do not rely solely on an unverified social-media post. Confirm the recall through PepsiCo, the FDA, the retailer, or another authoritative source.
Pepsi Privacy and Personal-Information Requests
Pepsi and PepsiCo websites operate under PepsiCo privacy policies.
Depending on the consumer’s location, available rights may include requests to:
- Access personal information
- Correct information
- Delete information
- Limit certain uses or disclosures
- Change marketing preferences
- Exercise advertising choices
Use the official privacy procedures rather than sending identity documents through an ordinary public comment or unverified email address.
PepsiCo may require identity verification before completing a privacy request.
Fake Pepsi Promotions and Employment Scams
Pepsi specifically warns consumers about fraudulent offers claiming that people will be paid to display Pepsi advertising on their cars.
These vehicle-wrap or car-advertising messages are scams and do not come from PepsiCo.
Be cautious with fake:
- Car-wrap advertising offers
- Prize notifications
- Coupons and gift cards
- Customer-service numbers
- Employment offers
- Product-testing payments
- Sponsorship requests
Do not deposit a suspicious check and then send part of the money elsewhere. Do not provide banking passwords, one-time codes, gift cards, cryptocurrency, or remote access to a computer.
Verify employment opportunities through PepsiCo Jobs and promotions through official Pepsi or PepsiCo websites.
PepsiCo Employee and Applicant Questions
Applicants should search and apply through the official PepsiCo Careers website.
The corporate and Consumer Relations numbers are not identified as universal public Human Resources, payroll, benefits, leave, retirement, employment-verification, or employee-relations lines.
Current employees should use PepsiCo’s authorized internal Human Resources, payroll, benefits, management, ethics, or employee-service channels.
Drivers, merchandisers, warehouse employees, vending workers, and delivery personnel may work for PepsiCo, a PepsiCo operating company, an independent bottler, a distributor, or another contractor.
Employees should identify the legal employer shown on their pay statement, tax form, offer letter, or benefits documents.
Pepsi Reviews and Complaints
Consumer experiences may vary by product, package, retailer, manufacturing facility, bottler, distributor, vending operator, restaurant, or delivery service.
Common Pepsi complaint categories may include:
- Flat or unusual-tasting beverages
- Leaking or damaged containers
- Expired or difficult-to-read date codes
- Foreign-material concerns
- Incorrect multipacks
- Fountain-drink quality
- Vending-machine refunds
- Coupons and promotions
- Difficulty finding a product
- Retailer or online-order refunds
- Difficulty obtaining Consumer Relations follow-up
When leaving a Pepsi review below, include the product, package size, approximate purchase date, retailer, general issue, support route used, response time, and whether the complaint was resolved.
Do not publish complete manufacturing codes when connected to personal claim information, full receipts, home addresses, telephone numbers, email addresses, payment information, medical records, or private employee details.
Pepsi Competitors and Related Corporate Office Pages
Pepsi competes with Coca-Cola, Keurig Dr Pepper, private-label soft drinks, energy-drink companies, bottled-water brands, sparkling-water companies, and other beverage producers.
PepsiCo also competes with food and snack companies including Mondelēz International, Nestlé, Kraft Heinz, General Mills, Campbell’s, and private-label manufacturers.
Related corporate-office pages include Dr Pepper Corporate Office and Frito-Lay Corporate Office. Frito-Lay is a PepsiCo business rather than a competitor.
Related Resources
- Official Pepsi Website
- Pepsi Consumer Support
- Submit a Pepsi Product Complaint
- Pepsi Product Locator
- PepsiCo Product Facts
- Official PepsiCo Website
- PepsiCo Brands
- PepsiCo Corporate Contacts
- PepsiCo Partners and Foodservice
- PepsiCo Investor Relations
- PepsiCo Investor Contacts
- PepsiCo Privacy Policy
- PepsiCo Careers
- FDA Recalls and Safety Alerts
- Report a Scam to the Federal Trade Commission
Frequently Asked Questions About Pepsi Corporate Office
Where is Pepsi headquarters?
Pepsi is owned by PepsiCo, whose headquarters is located at 700 Anderson Hill Road, Purchase, NY 10577.
What is PepsiCo’s corporate phone number?
PepsiCo’s published corporate telephone number is 1-914-253-2000.
What is Pepsi’s Customer Service number?
Pepsi Consumer Relations can be reached at 1-800-433-2652.
What are Pepsi Consumer Relations hours?
The current published hours are Monday through Friday from 9 a.m. to 5 p.m. Eastern Time.
Is 1-914-253-2000 the product complaint number?
No. It is PepsiCo’s corporate number. Product complaints should be directed to Pepsi Consumer Relations at 1-800-433-2652.
Is the Pepsi fax number still 1-914-253-2070?
The number appears in older directories, but it is not prominently published in PepsiCo’s current corporate contact materials.
How do I report a bad Pepsi product?
Call Consumer Relations or submit the official product-complaint form. Keep the product, packaging, barcode, date code, manufacturing code, and receipt.
Where is the manufacturing code on Pepsi packaging?
Its location depends on the package. It may be printed on the bottle, cap, can, carton, or multipack. The Pepsi contact form provides code-location examples.
Can I receive a refund from Pepsi?
Pepsi Consumer Relations may review a product complaint and offer an appropriate response. The retailer that accepted payment may be responsible for the immediate purchase refund.
How do I report a flat Pepsi?
Keep the container and contact Consumer Relations with the package size, barcode, manufacturing code, best-taste date, store, and purchase date.
How do I report a Pepsi vending-machine problem?
Use the service or refund number printed on the machine and notify the property where the machine is installed.
Who handles a bad Pepsi fountain drink?
Contact the restaurant or venue that served it. The establishment can inspect the fountain equipment and contact its beverage-service provider.
How do I find a particular Pepsi product?
Use the official Product Locator and confirm availability with the retailer before traveling.
Where can I find Pepsi nutrition and ingredient information?
Use PepsiCo Product Facts and review the label printed on the specific product.
How do I serve Pepsi at my restaurant or business?
Visit PepsiCo Partners for beverage, equipment, foodservice, and business-account information.
How do I report a fake Pepsi promotion?
Do not send money or personal financial information. Report the message to the Federal Trade Commission and notify Pepsi Consumer Relations.
Who owns Pepsi?
Pepsi is owned by PepsiCo, Inc.
Is PepsiCo publicly traded?
Yes. PepsiCo trades on Nasdaq under the stock symbol PEP.
Who is the CEO of PepsiCo?
As of July 2026, Ramon Laguarta is PepsiCo’s chairman and chief executive officer.
How do I contact PepsiCo Human Resources?
PepsiCo does not prominently publish one universal public Human Resources number. Applicants should use PepsiCo Jobs, while employees should use authorized internal channels.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides corporate-office, headquarters, Consumer Relations, ownership, complaint-route, and review information for beverage companies, food manufacturers, retailers, restaurants, hotels, technology companies, utilities, and other major organizations.
This page is designed to help readers distinguish Pepsi Consumer Relations from PepsiCo corporate headquarters, retailers, bottlers, distributors, vending operators, fountain-service providers, PepsiCo Partners, Investor Relations, and other PepsiCo brands.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Pepsi, PepsiCo, any PepsiCo brand, bottler, distributor, retailer, restaurant, vending company, employee, shareholder-services provider, medical provider, or government agency.
This page is provided for informational purposes only and is not medical, dietary, legal, financial, employment, food-safety, product-liability, or consumer-protection advice.
Addresses, phone numbers, Consumer Relations hours, leadership, products, ingredients, package codes, promotions, bottler responsibilities, support routes, and complaint procedures may change.
Review the current product label and contact Pepsi or PepsiCo through an official channel for information applying to a particular product or complaint.
Share Your Experience
Have you contacted Pepsi Consumer Relations, PepsiCo corporate headquarters, a retailer, local bottler, vending operator, restaurant, or business-service representative?
Share your experience with a flat beverage, unusual taste, leaking container, product code, promotion, fountain drink, vending refund, retailer purchase, ingredient question, employee interaction, or corporate escalation below.
Helpful reviews include the product, package size, approximate purchase date, retailer, general issue, support route used, response time, and whether the complaint was resolved.
Please do not post complete receipts, home addresses, telephone numbers, email addresses, payment information, medical records, promotional codes, private employee details, or screenshots containing personal information.