The North Face Corporate Office Headquarters & Phone Number 

If an order, return, warranty claim, refund, store complaint, or customer-service problem remains unresolved, The North Face corporate office and parent company VF Corporation provide additional escalation routes. Below are the current Denver headquarters address, corporate phone number, customer-service contacts, and complaint instructions.

The North Face Corporate Office and Headquarters Information

The North Face head office is located in Denver with its parent company, VF Corporation. The number 1-720-778-4000 is the corporate headquarters switchboard. It is not the primary number for online orders, returns, refunds, warranty claims, XPLR Pass, or store complaints.

Where Is The North Face Headquarters?

The North Face headquarters are located at 1551 Wewatta Street, Denver, Colorado 80202. The Denver office is shared with VF Corporation, the publicly traded parent company that owns The North Face and other apparel and footwear brands.

The North Face moved its brand headquarters from Alameda, California, to Denver as part of VF’s consolidation of its corporate leadership and outdoor brands. The Wewatta Street building now serves as VF’s principal executive office and the home of The North Face brand leadership.

The Denver corporate address should not be used for merchandise returns or warranty shipments unless The North Face provides specific written instructions. Customers should initiate returns and claims through the official online systems.

What to Have Before Contacting The North Face

• Order number, receipt, confirmation email, or store receipt
• Product name, style number, size, color, and purchase date
• Store location or authorized retailer where the purchase was made
• Return label, tracking number, refund confirmation, or warranty claim number
• Photographs of defects, damage, packaging, labels, or incorrect products
• Dates of previous calls, chats, emails, store visits, and promised follow-up
• The requested resolution, such as a refund, replacement, repair, gift card, or corrected order

How to Escalate a North Face Complaint

1. Start with the correct department. Use customer service for orders and refunds, the local manager for store complaints, or the warranty department for product defects.
2. Request a case number. Record the date, representative, department, and promised resolution.
3. Follow up in writing. Use the official contact form so there is a written record.
4. Ask for supervisor review. Request escalation to a customer-service supervisor, store manager, or warranty specialist.
5. Retain supporting records. Save receipts, emails, chat transcripts, photographs, return tracking, warranty documentation, and refund confirmations.
6. Escalate unresolved corporate matters. Call the Denver switchboard at 1-720-778-4000 or send concise written correspondence to 1551 Wewatta Street, Denver, CO 80202.

Online Orders, Shipping, and Delivery Complaints

Order complaints may involve delayed delivery, missing packages, incorrect merchandise, damaged shipments, cancellations, promotional codes, duplicate orders, or an order marked delivered but not received.

Check the official order-status page before escalating. Have the order number, email address, billing ZIP code, carrier tracking, delivery date, and photographs of damaged packages ready.

If the carrier marks a package delivered but it cannot be located, contact The North Face promptly and retain the carrier’s delivery information. Do not publish your shipping address or tracking number in the comments below.

The North Face Returns and Refunds

The North Face currently accepts qualifying returns within 30 days of purchase. Returned items generally must be unused, unwashed, and unaltered. Review the current North Face return policy before sending merchandise.

• Online orders can be returned through the online return process.
• Qualifying online purchases may also be returned to a North Face store within 30 days.
• Online purchases made with PayPal, Klarna, Apple Pay, or Google Pay are not eligible for in-store returns.
• Items purchased in a store cannot be returned through the online return system.
• The North Face does not currently offer direct online exchanges.
• Refunds are generally issued to the original payment method after the return is received and reviewed.

Keep the return label, carrier receipt, tracking number, order confirmation, and refund email until the refund appears on the original payment account.

The North Face Warranty and Repair Claims

The North Face provides a Limited Lifetime Warranty for branded products other than footwear and North Face Renewed products. Coverage applies to manufacturing defects in materials and workmanship for the practical and reasonably expected lifetime of the product—not the customer’s lifetime.

Footwear and North Face Renewed products generally have a one-year warranty for manufacturing defects. Normal wear, improper care, accidental damage, misuse, unauthorized repairs, alterations, and products purchased through unauthorized sellers may be excluded.

Customers should submit a claim through the official North Face warranty page and include photographs. The company says an initial claim review normally takes approximately five to seven business days. Typical repairs may take two to three weeks after receipt, although processing can extend to eight weeks during peak periods.

For warranty questions or claim status, call 1-855-500-8639 or email US*********@**********ce.com. Do not mail merchandise to the Denver headquarters or another address without current written instructions from the warranty department.

Retail Store and Authorized Seller Complaints

For a complaint involving a North Face retail store, begin with the store manager. Include the location, date, approximate time, receipt, product details, and the resolution requested. If the manager cannot resolve the issue, contact North Face customer service at 1-888-863-1968.

If the product came from an authorized department store, sporting-goods retailer, outdoor shop, marketplace seller, or another dealer, begin with that seller’s return process. Warranty eligibility can depend on whether the seller was authorized, so retain proof of purchase.

Fake North Face Websites and Customer-Service Scams

Watch for fake clearance websites, counterfeit merchandise, copied social-media advertisements, fake outlet stores, fraudulent customer-service numbers, refund scams, and job offers that request payment or financial information.

Use thenorthface.com and the official store directory before placing an order. An unusually large discount, misspelled domain, gift-card payment demand, cryptocurrency request, or wire-transfer instruction can indicate a scam.

Do not provide passwords, verification codes, bank-login information, payment-card numbers, gift cards, cryptocurrency, or remote access to someone who contacts you unexpectedly while claiming to represent The North Face.

About The North Face

The North Face was founded in San Francisco in 1966 and became known for climbing equipment, outdoor apparel, backpacks, tents, footwear, and technical gear. VF Corporation acquired the brand in 2000.

The North Face now operates as a VF Corporation brand offering outdoor apparel, footwear, equipment, and accessories for hiking, climbing, trail running, skiing, snowboarding, camping, travel, and everyday use.

VF Corporation is the parent company and trades on the New York Stock Exchange under the symbol VFC. Customers should distinguish VF corporate contacts from North Face customer service, warranty, store, and online-order support.

The North Face Competitors and Related Corporate Offices

The North Face competes with outdoor apparel, footwear, equipment, and specialty retail companies. Relevant corporate-office pages include:

• Patagonia Corporate Office
• REI Corporate Office
• L.L.Bean Corporate Office
• Eddie Bauer Corporate Office
• Timberland Corporate Office

Timberland is also owned by VF Corporation, while Patagonia, REI, L.L.Bean, and Eddie Bauer operate under different ownership structures.

The North Face Reviews and Complaints

Customers are invited to share factual experiences involving North Face products, orders, shipping, returns, refunds, warranty claims, repairs, store visits, XPLR Pass, customer service, or corporate escalation.

A useful review should identify the product or general issue, purchase channel, support route used, approximate dates, response received, and whether the concern was resolved. Do not publish order, payment, account, tracking, employee, or personal information.

Frequently Asked Questions About The North Face Headquarters

Where is The North Face headquarters?

The North Face headquarters are located at 1551 Wewatta Street, Denver, CO 80202. The location is shared with parent company VF Corporation.

What is The North Face corporate office phone number?

The corporate headquarters and VF switchboard number is 1-720-778-4000. It is not the primary customer-service or warranty number.

What is The North Face customer service number?

The North Face customer service number is 1-888-863-1968.

What is The North Face warranty phone number?

The North Face warranty-support number is 1-855-500-8639.

Is 1-855-500-8639 the North Face headquarters number?

No. That number is for warranty support. The published VF corporate phone number associated with the Denver headquarters is 1-720-778-4000.

What is The North Face headquarters mailing address?

The headquarters mailing address is The North Face/VF Corporation, 1551 Wewatta Street, Denver, CO 80202. Customers should not mail product returns or warranty items there without written instructions.

Who owns The North Face?

The North Face is owned by VF Corporation, which acquired the brand in 2000.

What is The North Face company ID?

There is no single public “North Face company ID” used for ordinary customer service. The North Face is a VF Corporation brand. Employees, vendors, and business partners needing a tax, employer, supplier, or internal company identifier should use their official documents or contact VF through the appropriate business channel.

Does The North Face have a lifetime warranty?

Most branded products other than footwear and North Face Renewed products have a Limited Lifetime Warranty against qualifying manufacturing defects. “Lifetime” refers to the practical expected lifetime of the product, not the owner’s lifetime. Footwear and Renewed products generally have one-year coverage.

How do I file a complaint with The North Face?

Start with customer service, the store manager, or the warranty department depending on the issue. Request a case number, follow up through the official contact form, retain supporting records, and use the Denver corporate office only if normal support does not resolve the matter.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com provides independently researched corporate office, headquarters, address, phone number, complaint-route, and review information. This page distinguishes The North Face headquarters from customer service, warranty support, retail stores, authorized sellers, online returns, and VF corporate contacts.

Page Update Note

This North Face corporate office page was researched and updated on August 12, 2026. The Denver headquarters address, corporate phone number, customer-service number, warranty contact, parent-company relationship, returns policy, warranty guidance, existing image, complaint routes, search terms, reviews, and related corporate-office links were reviewed during the update.

Disclaimer

CorporateOfficeHeadquarters.com is not affiliated with The North Face, VF Corporation, any North Face store, authorized retailer, marketplace seller, warranty center, shipping carrier, employee, or customer-service department. This page is provided for informational, complaint, review, and feedback purposes only.

Addresses, telephone numbers, customer-service hours, return periods, warranty terms, repair times, store policies, refund methods, and support procedures may change. Contact The North Face directly for current instructions before returning or shipping merchandise.

Share Your North Face Experience

Have you contacted The North Face about an order, return, refund, warranty claim, repair, product defect, store visit, XPLR Pass account, or unresolved customer-service complaint? Share your experience below, including the general issue, support route used, response received, and whether the matter was resolved.

Please keep reviews factual and do not publish order numbers, tracking numbers, payment details, personal addresses, passwords, account information, private employee information, or other sensitive records.