ProMedica’s corporate office is located at 100 Madison Avenue in Toledo, Ohio. This page provides the ProMedica headquarters address and corporate phone number, along with verified routes for patient feedback, billing questions, MyChart support, medical records, careers, hospital complaints, and regulatory escalation.
ProMedica Corporate Office Headquarters Contact Information
- Organization: ProMedica Health System, Inc.
- ProMedica corporate address: 100 Madison Avenue, Toledo, OH 43604, USA
- ProMedica corporate phone number: 1-567-585-9600
- ProMedica billing customer service: 1-844-373-0871
- MyChart support: 1-833-212-1586 or 1-419-291-4173
- MyChart support email: My************@*******ca.org
- Patient questions, complaints, and feedback: ProMedica Questions and Comments
- Find a ProMedica provider: Provider Directory
- Find a ProMedica location: Location Directory
- ProMedica careers: Search ProMedica Jobs
- Official website: promedica.org
Hours note: ProMedica does not publish one operating schedule for its corporate office and every patient department. Billing customer service is available Monday through Thursday from 8 a.m. to 7 p.m. and Friday from 8 a.m. to 6 p.m. MyChart support is available Monday through Friday from 8 a.m. to 6 p.m.
ProMedica corporate office headquarters at 100 Madison Avenue in Toledo, Ohio.
Corporate Office or Patient Support: Which Should You Contact?
- Corporate, legal, administrative, vendor, or governance matter: Contact the Toledo corporate office.
- Hospital or physician-practice complaint: Contact the facility involved and ask for Patient Relations, Patient Experience, the department manager, or hospital administration.
- Billing, insurance, payment, or financial-assistance question: Call billing customer service at 1-844-373-0871.
- MyChart login or technical problem: Call 1-833-212-1586 or 1-419-291-4173.
- Appointment, prescription, test-result, or treatment question: Contact the treating provider or facility directly.
- Medical-record request: Use MyChart or follow ProMedica’s authorization process.
- Immediate medical emergency: Call 911 or go to the nearest emergency department.
The corporate office is not normally the fastest route for an appointment, prescription refill, test-result explanation, billing adjustment, medical-record request, or an immediate hospital concern. Those matters should begin with the facility or department that has access to the patient’s account and records.
How to File a Complaint With ProMedica
ProMedica directs patients and families with concerns, suggestions, complaints, or compliments to its official Questions and Comments page. For a facility-specific concern, begin with the hospital, medical practice, outpatient center, or department involved.
- Identify the ProMedica facility and department involved.
- Contact the department manager, nursing supervisor, practice manager, Patient Relations, Patient Experience, or hospital administration.
- Provide the date of service and a concise chronological description of the issue.
- Explain the resolution, correction, written response, or follow-up you are requesting.
- Ask whether the complaint is being recorded as a formal patient grievance.
- Request a complaint, grievance, or reference number when one is available.
- Submit medical or billing documents only through a verified private channel.
- Keep copies of correspondence, portal messages, statements, authorizations, and written responses.
A letter to corporate headquarters may supplement this process, but it should not replace prompt contact with the facility responsible for the patient’s care.
Information to Have When Contacting ProMedica
- Facility, department, or practice involved
- Date or approximate time of service
- Names or titles of departments already contacted
- Existing complaint or reference number
- Relevant billing statement or explanation of benefits
- A brief factual timeline
- The specific response or resolution requested
ProMedica may request identity verification or proof that a representative is authorized to discuss another person’s care. Supply private information only through a secure ProMedica channel.
ProMedica Billing and Payment Support
For most ProMedica hospital and physician billing questions, call 1-844-373-0871. ProMedica’s published billing hours are Monday through Thursday from 8 a.m. to 7 p.m. and Friday from 8 a.m. to 6 p.m.
Most ProMedica bills can also be reviewed or paid through ProMedica MyChart. The login page includes a guest-payment option for patients who do not have a MyChart account.
Billing representatives may assist with:
- Hospital and physician statements
- Insurance information
- Payments and payment history
- Itemized statement requests
- Payment arrangements
- Financial-assistance questions
- Possible duplicate or incorrectly posted payments
A patient can receive separate bills from a hospital, physician group, laboratory, anesthesiologist, radiologist, ambulance provider, or another professional. Confirm the organization and telephone number printed on each statement before making a payment.
ProMedica MyChart Support
ProMedica MyChart provides eligible patients with online access to portions of their medical records, available test results, appointments, prescription-renewal requests, secure messages, visit summaries, and billing tools.
- MyChart login: Sign in to ProMedica MyChart
- Toll-free support: 1-833-212-1586
- Local support: 1-419-291-4173
- Email: My************@*******ca.org
- Support hours: Monday through Friday, 8 a.m. to 6 p.m.
- Help and medical-record information: MyChart Frequently Asked Questions
MyChart technical support can assist with activation, passwords, locked accounts, verification, proxy access, and other portal problems. Technical support cannot diagnose a condition, interpret a test result, prescribe medication, or change a treatment plan.
How to Request ProMedica Medical Records
Patients can view portions of their records through MyChart. ProMedica’s MyChart guidance states that patients seeking a complete record should complete the ProMedica Authorization Form. The completed and signed authorization can be faxed to 419-479-6919.
Before submitting a request, confirm:
- The ProMedica facility that created the record
- The dates of service
- The types of records requested
- The preferred delivery method
- Whether identification or representative authorization is required
If information in a record appears inaccurate or incomplete, contact the treating provider or the facility’s Health Information Management department and ask about the record-amendment process.
External Hospital and Privacy Complaint Options
Patients should normally allow the responsible ProMedica facility to review a concern first. Depending on the location and subject of the complaint, additional options may include:
- Ohio facility complaint: Use the Ohio Department of Health complaint form for qualifying complaints involving an Ohio healthcare facility.
- Michigan facility complaint: Use the Michigan Bureau of Survey and Certification complaint process or call 1-800-882-6006.
- Accredited-facility patient-safety concern: Contact The Joint Commission or call 1-800-994-6610. Confirm that the facility is accredited by The Joint Commission before filing.
- HIPAA or health-information privacy complaint: Review the HHS Office for Civil Rights complaint process.
- Civil-rights complaint: Review the HHS civil-rights complaint options.
- Insurance coverage or benefit dispute: Contact the insurer using the number on the member identification card and follow the plan’s appeal process.
Different agencies handle facility regulation, professional licensing, privacy, discrimination, billing, insurance, and medical-quality concerns. Confirm that the selected agency has authority over the facility and issue before filing.
ProMedica Careers and Employment
Job seekers can search clinical, nursing, professional, administrative, technical, support, and corporate positions through the official ProMedica Careers website.
Applicants should not send Social Security numbers, banking information, identification documents, or payments to an unverified recruiter. Confirm recruiting messages and job listings through ProMedica’s official website.
About ProMedica
ProMedica is a nonprofit healthcare organization headquartered in Toledo, Ohio. Its current operations are concentrated on hospitals, physician services, outpatient care, urgent care, specialty care, and related clinical services in northwest Ohio and southeast Michigan.
ProMedica was established in 1986 and later expanded into a much larger integrated healthcare organization. Its 2018 acquisition of HCR ManorCare substantially increased its senior-care operations. ProMedica subsequently restructured and divested most of its national skilled-nursing, hospice, health-plan, and assisted-living operations.
The older version of this page stated that ProMedica continued to operate extensive senior-care and health-plan businesses. That description is no longer current. ProMedica has returned its primary focus to regional hospitals, physicians, outpatient services, and clinical care.
Additional organizational information is available on the official ProMedica About page.
ProMedica Competitors and Related Healthcare Systems
ProMedica’s most relevant regional comparisons include nonprofit and academic healthcare systems serving Ohio and Michigan, such as Mercy Health, Cleveland Clinic, University Hospitals, McLaren Health Care, Henry Ford Health, Corewell Health, and the University of Michigan Health system.
Related national hospital and integrated healthcare-system pages on CorporateOfficeHeadquarters.com include:
Apria Healthcare, KEDPLASMA, and ChenMed were removed from this section because their principal service models are not directly comparable to a regional hospital system such as ProMedica.
ProMedica Reviews and Complaints
At the time of this update, no published ProMedica customer reviews were visible on this CorporateOfficeHeadquarters.com page. The page therefore does not claim a prevailing customer rating, confirmed complaint pattern, or system-wide level of patient satisfaction.
Individual experiences can differ by hospital, physician practice, department, type of service, insurance arrangement, and location. Reviews should focus on the facility involved, the support route used, approximate response time, and whether the concern was addressed.
Frequently Asked Questions About ProMedica
Where is the ProMedica corporate office?
ProMedica’s corporate office is located at 100 Madison Avenue, Toledo, OH 43604.
What is the ProMedica corporate phone number?
The listed ProMedica corporate office phone number is 1-567-585-9600.
What is the ProMedica billing phone number?
Call ProMedica billing customer service at 1-844-373-0871.
How do I complain about a ProMedica hospital?
Contact the facility involved and ask for Patient Relations, Patient Experience, the department manager, or hospital administration. ProMedica also provides an official Questions and Comments page for patient feedback.
What is the ProMedica MyChart support number?
Call 1-833-212-1586 toll-free or 1-419-291-4173, Monday through Friday from 8 a.m. to 6 p.m.
How do I request ProMedica medical records?
Review available records in MyChart. For a complete record, complete ProMedica’s authorization form and follow the submission instructions. ProMedica’s MyChart guidance lists 419-479-6919 as the fax number for completed record authorizations.
Does ProMedica still own HCR ManorCare?
ProMedica acquired HCR ManorCare operations in 2018 but later divested most of the skilled-nursing and related national senior-care businesses. The older description of ProMedica as a large national senior-care operator is no longer current.
Does ProMedica still own Paramount Health Care?
No. ProMedica sold its insurance business to Medical Mutual of Ohio as part of its restructuring and return to core regional healthcare operations.
Should I contact ProMedica corporate headquarters during an emergency?
No. Call 911 or go to the nearest emergency department for an immediate medical emergency.
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Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides corporate address, headquarters phone, patient-support, complaint, billing, MyChart, medical-record, career, and escalation information for companies and healthcare organizations. This ProMedica page was updated using current ProMedica resources and official government complaint channels where available.
Last updated: August 12, 2026
Corporate Office Headquarters Disclaimer
CorporateOfficeHeadquarters.com is an independent consumer-information website and is not affiliated with ProMedica Health System, Inc., any ProMedica hospital, physician, medical practice, employee, insurer, regulator, or accrediting organization.
This page is for general contact-information purposes only. It does not provide medical, legal, insurance, privacy, employment, or financial advice. Corporate contacts, department numbers, hours, billing processes, facility relationships, services, and complaint routes can change. Verify important information through ProMedica’s official website and the facility responsible for the patient’s care.
Share Your ProMedica Experience
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