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  • AdventHealth Corporate Office, Patient Support and Complaints

AdventHealth Corporate Office, Patient Support and Complaints 

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AdventHealth’s corporate office handles company-level, governance, legal, partnership, vendor and administrative matters. Patients seeking help with an appointment, hospital stay, bill, medical record, privacy concern or care complaint should normally contact the AdventHealth facility or department responsible for the service.

AdventHealth’s corporate address is 900 Hope Way, Altamonte Springs, Florida 32714. AdventHealth currently lists 407-357-1000 with this address for Data Security requests. This number should not be treated as a universal patient-service, scheduling, billing or emergency line.

AdventHealth Corporate Office Contact Information

The previously listed number, 1-855-303-3627, is not included because it could not be verified on AdventHealth’s current official corporate, patient-support, billing, records or privacy pages.

AdventHealth does not publish one general operating schedule for the corporate office and every patient-service department. Facility and department hours vary.

AdventHealth Patient Support Contacts

Best AdventHealth Contact by Issue

  • Medical emergency: Call 911 or go to the nearest emergency department.
  • Appointment or care question: Contact the hospital, practice, imaging center, laboratory or urgent-care location involved.
  • Complaint about a hospital stay: Ask for Patient Experience, Patient Relations, nursing leadership or hospital administration.
  • Billing question: Call billing customer service or send a secure message through the AdventHealth Account.
  • Financial hardship: Ask for a financial counselor or use the applicable financial-assistance process.
  • Medical records: Use MyChart, the online request process or the treating facility’s Health Information Management department.
  • Incorrect medical record: Contact Health Information Management at the facility that created the record.
  • HIPAA or privacy concern: Contact the Compliance Office.
  • Account login or verification problem: Contact AdventHealth Account technical support.
  • Prescription or test-result question: Contact the treating physician or care team.
  • Corporate, legal or partnership matter: Contact the corporate office.
  • Employment application: Use AdventHealth Careers.
  • Vendor or supplier matter: Use the official vendor resources.

How to Contact an AdventHealth Facility

AdventHealth operates hospitals, physician practices, urgent-care centers, imaging facilities, laboratories, rehabilitation services, home-health agencies, hospices and other care locations. Telephone numbers, services, administrators and hours differ by location.

  1. Open the official AdventHealth location directory.
  2. Select the state and facility where care was provided.
  3. Confirm the facility’s current telephone number and address.
  4. Ask for the department responsible for the issue.
  5. Record the name or title of the department contacted.
  6. Request a case, complaint or reference number when available.

Do not assume that the corporate office can access every hospital, physician-practice, insurance or billing system.

How to Submit an AdventHealth Patient Complaint

  1. Identify the facility, department and date of service.
  2. Contact the facility where care was provided.
  3. Ask for Patient Experience, Patient Relations, the department manager or hospital administration.
  4. Explain the issue factually and in chronological order.
  5. State the resolution or explanation being requested.
  6. Ask whether the communication is being recorded as a formal grievance.
  7. Request a complaint or grievance reference number.
  8. Provide supporting records through a secure private channel.
  9. Keep copies of letters, portal messages and written responses.
  10. Follow up using the same reference number.

A corporate letter may supplement the facility complaint process, but it should not replace prompt communication with the hospital or practice responsible for the care.

Information to Have Before Contacting AdventHealth

  • Patient’s name
  • Date of birth, supplied only through a secure channel
  • Date and location of service
  • Facility and department involved
  • Names or titles of departments previously contacted
  • Billing account or statement information
  • Medical-record or visit information
  • Existing complaint or case number
  • A concise description of the issue
  • The requested resolution

Do not place this information in a public review. AdventHealth may need to verify identity or legal authority before discussing a patient’s care.

Medical Emergencies and Urgent Symptoms

CorporateOfficeHeadquarters.com and AdventHealth’s general website contact tools are not emergency services.

Call 911 or seek emergency care for potentially life-threatening symptoms, including severe difficulty breathing, chest pain, major bleeding, stroke symptoms, loss of consciousness, serious injury or another urgent condition.

Do not wait for a public comment, corporate letter, billing representative or online message to be answered before obtaining emergency care.

AdventHealth Billing Questions

AdventHealth billing customer service can assist with:

  • Hospital statements
  • Payment history
  • Itemized bills
  • Insurance information
  • Patient responsibility
  • Payment arrangements
  • Financial-counseling referrals
  • Secure online payments

Call 1-855-241-2455 or send a secure message through the AdventHealth Account.

A patient may receive separate bills from a hospital, physician group, anesthesiologist, radiologist, pathologist, laboratory, ambulance provider or other professional. Confirm the legal entity and telephone number shown on each statement before making a payment.

Understanding an AdventHealth Bill

Before disputing a bill, compare:

  • The date of service
  • The facility and provider
  • The services listed
  • The insurance explanation of benefits
  • Deductible, copayment and coinsurance amounts
  • Payments and contractual adjustments
  • Any previously approved financial assistance

An explanation of benefits is not necessarily a bill. Contact the insurance company about coverage decisions and AdventHealth about the accuracy of the provider’s statement.

AdventHealth Financial Assistance

Patients who cannot pay the full amount may ask about financial assistance, payment plans or other available options.

Eligibility can depend on:

  • The AdventHealth facility
  • The patient’s state
  • Household income
  • Insurance coverage
  • The type of service
  • Whether the service was medically necessary or elective
  • Required financial documentation

Ask for the applicable policy, application, deadline and documentation requirements. Submit tax returns, income records and bank information only through the verified financial-assistance process.

AdventHealth Medical Records

Many records are available through the AdventHealth Account and MyChart. Records that are not available online may require a separate request.

  1. Sign in to the AdventHealth Account.
  2. Review available visits, results and documents.
  3. Use the online medical-record request when additional records are needed.
  4. Contact the treating facility’s Health Information Management department for location-specific assistance.
  5. Complete the required authorization.
  6. Specify the dates and types of records requested.
  7. Use a secure method to verify identity.

Some records may not be immediately available online because of privacy, security, processing or state-law requirements.

Correcting an AdventHealth Medical Record

Contact the Health Information Management department at the facility that created the record when information appears incorrect or incomplete.

A correction request should identify:

  • The facility
  • Date of service
  • Specific entry involved
  • Reason the information is believed to be inaccurate
  • Supporting information

A request does not guarantee that clinical documentation will be removed or changed. The facility may append an amendment, explanation or response according to applicable law and policy.

AdventHealth Account and MyChart Support

The AdventHealth Account can be used to:

  • View available health records
  • Review test results
  • Message participating care teams
  • Schedule certain appointments
  • Pay bills
  • Access visit summaries
  • Manage proxy or family access when eligible

For login, password, verification-code or account-lock problems, call 1-855-238-8791 or email te*********@**********th.com.

Technical support cannot interpret a test result, diagnose a condition or change a clinical record.

AdventHealth HIPAA and Privacy Complaints

Use the Compliance Office for concerns involving protected health information, unauthorized access, disclosure, privacy practices or related patient rights.

Ordinary appointment, service, billing or medical-treatment complaints should be directed to the responsible facility or department.

Patient Rights and Responsibilities

AdventHealth states that patients have the right to be informed and to participate in decisions involving their care and treatment. Additional rights and complaint procedures may depend on the state and type of facility.

Request the facility’s full patient-rights notice when filing a formal grievance, consent complaint, discrimination complaint or care-quality concern.

Consent and Treatment Concerns

Questions about consent, observation status, inpatient admission, procedures or treatment decisions should be addressed with the treating facility.

Request:

  • The relevant consent forms
  • Admission and status documentation
  • Physician orders
  • Discharge instructions
  • Medical records
  • An explanation from the appropriate clinical or administrative department

CorporateOfficeHeadquarters.com cannot determine whether a medical service was necessary, properly authorized or consistent with the standard of care.

Emergency Department Complaints

For an emergency-department complaint, record:

  • The facility
  • Date and approximate arrival time
  • Approximate stages of the visit
  • Departments contacted
  • The administrative or communication issue
  • Whether Patient Relations was contacted

Do not publish intimate symptoms, photographs of staff-name boards, medical documents or identifying descriptions of employees.

External Complaint Options

Patients should normally give the AdventHealth facility an opportunity to review the complaint first. Additional options may include:

  • State health department or licensing agency: For facility, professional-licensing or patient-safety concerns within that state
  • U.S. Department of Health and Human Services Office for Civil Rights: For eligible HIPAA, privacy or civil-rights complaints
  • The facility’s accrediting organization: For qualifying patient-safety concerns when the facility is accredited by that organization
  • Insurance company: For coverage, authorization and benefit disputes

Confirm which organization regulates or accredits the specific facility. Not every AdventHealth location has the same regulator, licensing body or accreditor.

AdventHealth Careers

Job applicants should use the official careers website. Do not send Social Security numbers, banking information, identification documents or payment to an unverified recruiter.

AdventHealth Vendors and Suppliers

Suppliers should verify purchase orders, payment instructions and banking-change requests through official systems before providing goods, services or financial information.

AdventHealth Corporate Structure and Leadership

  • Organization: AdventHealth
  • Type: Faith-based nonprofit health system
  • President and Chief Executive Officer: David Banks
  • Board Chair: Gary F. Thurber
  • Chief Financial Officer: Todd Goodman
  • Corporate location: Altamonte Springs, Florida

AdventHealth reports more than 100,000 caregivers, more than 50 hospital campuses and hundreds of care sites across nine states. Leadership roles, facilities and operating relationships can change.

When to Contact AdventHealth Corporate Headquarters

The corporate office may be appropriate for:

  • Corporate governance correspondence
  • Legal notices sent through the correct process
  • System-level business or partnership enquiries
  • Vendor and supplier escalation
  • Formal administrative escalation after facility review
  • Corporate privacy or data-security correspondence

The corporate office is generally not the fastest route for:

  • A medical emergency
  • An appointment
  • A prescription refill
  • A test-result explanation
  • An immediate hospital complaint
  • A billing adjustment
  • A medical-record request
  • A financial-assistance application

AdventHealth Scam and Impersonation Warnings

  • Use AdventHealth.com and telephone numbers displayed on official facility pages.
  • Do not trust caller identification alone.
  • Do not provide a password or verification code to an unexpected caller.
  • Do not send medical records or identity documents to an unverified email address.
  • Do not pay a hospital bill using gift cards, cryptocurrency or a person-to-person transfer requested by an unexpected caller.
  • Do not allow an unknown representative to control a computer or mobile device remotely.
  • Verify recruitment messages through the official careers website.
  • Contact the card issuer directly about an unauthorized completed charge.

Protect Your Medical and Personal Information

Do not include the following information in a public review:

  • Diagnosis or detailed symptoms
  • Medical-record number
  • Patient account number
  • Date of birth
  • Social Security number
  • Insurance-member information
  • Prescription or medication information
  • Test results or imaging reports
  • Complete bills or explanations of benefits
  • Home address or private contact information
  • Account passwords or verification codes
  • Photographs of patient boards, wristbands or medical documents
  • Names or identifying details of individual clinicians, employees or patients

AdventHealth Reviews and Complaints

CorporateOfficeHeadquarters.com currently displays two AdventHealth reviews dated January and May 2025.

The reviews describe alleged concerns involving consent and admission decisions, post-procedure follow-up, hospital-room conditions, emergency-department waiting, staff communication, professionalism, privacy and reported treatment delays.

These are individual, unverified allegations. They should not be treated as confirmation of medical negligence, unnecessary treatment, privacy violations or system-wide customer sentiment.

One CorporateOfficeHeadquarters.com response is visible under the May 2025 review. It is not a response from AdventHealth. No AdventHealth response is currently visible.

Related Corporate Office Pages

Share Your AdventHealth Experience

Have you contacted an AdventHealth hospital, medical practice, billing office, Patient Relations department, Health Information Management department, Privacy Office or corporate office? Leave a factual review below describing the administrative process, support channel used, approximate response time and whether the issue was resolved.

Comments and photographs are moderated. Do not post diagnoses, intimate symptoms, medical records, account numbers, dates of birth, insurance details, bills, test results, photographs of staff-name boards or names of individual clinicians and employees.

Posting on CorporateOfficeHeadquarters.com does not contact AdventHealth. It does not schedule care, submit a grievance, request medical records, dispute a bill, report a privacy concern, obtain a clinical review or protect a medical, insurance, regulatory or legal deadline.

Last Updated: July 14, 2026

Corporate Office Headquarters Disclaimer

CorporateOfficeHeadquarters.com is an independent consumer-information website and is not affiliated with AdventHealth, any AdventHealth hospital, physician practice, insurer, medical group, laboratory, billing provider, regulator or accrediting organization.

Corporate contacts, facility telephone numbers, leadership roles, billing procedures, privacy contacts, medical-record processes and complaint channels can change. Verify current information through AdventHealth’s official website and the facility responsible for the patient’s care.

This website cannot provide medical advice, access records, schedule treatment, change a bill, approve financial assistance, investigate clinical care, submit a grievance or contact AdventHealth on a patient’s behalf.

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AdventHealth Disappointing Experience

May 27, 2025

AdventHealth, Serious Concerns About Unnecessary Admission and Lack of Care. On April 18, I underwent an outpatient angiogram and leg stent procedure. While the procedure itself went well, I experienced a sharp drop in blood pressure during recovery (48/39) and was quickly returned to the cath lab. After over four hours, no internal bleeding was detected, and vitals stabilized. However, while still in the cath lab, I was admitted without my consent or any medical emergency by Dr. Matthew Acton, a hospitalist who was not part of my procedure team. Despite the presence of a discharge plan and stable vitals, he ordered an MRI—without proper authorization—which claimed to show a possible fistula. A follow-up ultrasound disproved that finding. Dr. Acton never submitted an official admission order, yet requested a 3-day inpatient stay. Insurance approved an overnight observation from April 18 to 19. However, I was not released on April 19, and no valid explanation was provided. In addition, I had visible bruising and swelling from my right groin down to the knee and across to my left thigh, including severe bruising around sensitive areas. This was never examined or treated by Dr. Acton, nor were basic interventions like icing or compression applied. To make matters worse, I developed a persistent sinus infection during my stay, likely due to room conditions. There was a large, overfilled laundry bin 15 feet from my bed, and the HVAC system may not have been properly maintained. After 7 weeks and two rounds of antibiotics, the infection still lingers. This experience was traumatic, neglectful, and unacceptable. I’ve sent a detailed letter to CEO Mike Murrill on Friday the 23rd and request a thorough investigation into Dr. Acton’s conduct and the conditions of the facility. Patients deserve better.

J M

Response from Corporate Office Headquarters

Suggested Solution: Request a Formal Investigation: Follow up with AdventHealth’s Patient Experience or Risk Management Department to confirm receipt of your letter. Ask for a written response and timeline for their investigation. Submit a Complaint to the Florida Department of Health: If a doctor acted without consent or provided unnecessary treatment, you can file a complaint here:

https://www.flhealthcomplaint.gov

Contact The Joint Commission: If room conditions or infection control appear to be a factor, you can report safety concerns to the Joint Commission at: https://www.jointcommission.org/report_a_complaint.aspx

Keep Records: Maintain copies of all communication, hospital records, imaging reports, and billing information in case legal or insurance issues arise. Consult a Medical Advocate or Attorney: Given the potential for unauthorized medical intervention and post-procedure complications, consider speaking with a medical malpractice attorney or patient advocate for advice on your rights and next steps.

AdventHealth Disappointing Experience

January 28, 2025

AdventHealth ER. Mid Provider was very unprofessional Mid Provider. On 1/27/25. We, arrived at the ER about 3:30 pm. Waited more than 5 hours to get a room. Finally once in the room, the patient needed a rectal exam because of bleeding. The Mid Provider, stood in front of the room several times, speaking loudly in Spanish, telling the other nurse dressed in pink who also stated that she would not do it today, that she didn’t want to do the procedure. They talked for approximately 45 minutes about personal things, unaware that I knew Spanish. It was past midnight by then. The tech that would assist her came and noticed them in their conversation and walked away, only to return about half an hour later. She (Mid Provider) then came into the room to do the rectal exam and I told her “well I guess you had to do it anyway”. She then realized that I had heard their conversation and got very upset. She raised her voice denying what she had discussed with the other nurse. She said I was nosey and lying. We got into an argument because I told her that her job was to take care of the patients instead of talking personal things with the nurse for 45 minutes. She then yelled in the hallway to get security. I told her to bring them. She then took her gloves off and said she wouldn’t do the procedure and the doctor would do it himself, then left the room talking loudly and discussing it with all the people in the hallway. Well we waited about another two hours before the Doctor came to do the exam and give us the results of all the tests. I am very upset that a person with that position could be so disrespectful, uncaring about the patients health, who is very sick and act like a ghetto person talking to me as if we were in the street, not in a hospital with a sick patient. She shouldn’t be working there if she doesn’t care about the patients and their well being. I took a picture of the board with their names. I also want to commend the tech person who was very professional and amicable. I also want to stress that for me Advent Health Hospital is the best that I’ve gone to in my 24 years of living in Florida. And I’m surprised that they would employ someone who is uncaring and unfit for that position. Thank you! I would hope that I get a response and the person reprimanded.

A P F P E P
Corporate Office Headquarters