Regional Finance provides personal installment loans through local branches and online application channels. Borrowers who need help with an existing loan, payment, automatic withdrawal, account access, payoff request, hardship, or complaint should normally begin with their local branch or Regional Finance’s official contact form.
Regional Management Corp., the publicly traded parent company behind Regional Finance, is headquartered at 979 Batesville Road, Suite B, Greer, South Carolina 29651. The headquarters telephone number is 1-864-448-7000. Headquarters is not the fastest route for routine payments or account servicing.
Regional Finance Corporate Office Contact Information
- Parent company: Regional Management Corp.
- Consumer brand: Regional Finance
- Headquarters telephone: 1-864-448-7000
- Corporate address: 979 Batesville Road, Suite B, Greer, SC 29651
- Customer and branch assistance: 1-888-636-3535
- Official contact form: Contact Regional Finance
- Branch finder: Find a Regional Finance branch
- Online account: Log in or register
- Payment information: Review payment options
- Borrower-assistance programs: Review available assistance
- Official website: RegionalFinance.com
Regional Finance does not publish one general schedule covering its headquarters and every branch. Branch hours vary by location. Verify the hours shown in the official branch directory before visiting.
Best Regional Finance Contact by Issue
- Existing loan or account: Contact the branch servicing the loan.
- Payment: Use online account management, the mobile app, telephone payment, mail, or a local branch.
- Automatic-payment problem: Contact the servicing branch and the customer’s bank or credit union when appropriate.
- Website or mobile assistance: Select that category on the official contact form.
- Customer complaint: Select “Complaint” on the contact form and request a case reference.
- Payment difficulty: Contact the branch before the payment is missed and ask about borrower-assistance programs.
- Payoff amount: Request a current written payoff quote from the servicing branch.
- Credit-reporting concern: Contact Regional Finance and separately follow the credit bureau’s dispute procedure when appropriate.
- Corporate or business matter: Contact Regional Management Corp. headquarters.
- Investor matter: Contact Regional Management Corp. Investor Relations.
- Unresolved consumer-finance complaint: Consider the CFPB or the regulator responsible for the lender in the customer’s state.
Regional Finance Complaint Form
The official Regional Finance contact form allows customers to select:
- Complaint
- Account information
- Website or mobile assistance
- Another type of enquiry
Regional Finance warns customers not to place account numbers, Social Security numbers, dates of birth, or other confidential information in the comments field. The company also states that it does not communicate account information by email.
How to Submit a Regional Finance Complaint
- Identify the branch and loan involved.
- Contact the branch manager or servicing branch.
- Explain the issue factually and in chronological order.
- State the specific resolution being requested.
- Use the official complaint form when a written record is helpful.
- Ask for a complaint or case reference number.
- Keep copies of payment confirmations, letters, notices, and account records.
- Follow up through the same branch or complaint record.
- Contact an appropriate regulator if the complaint remains unresolved.
Do not include sensitive account information in an ordinary email, online review, or public comment.
Information to Have Before Contacting Regional Finance
- Borrower’s name
- Branch location
- Loan or account reference, supplied only through a secure channel
- Payment date and amount
- Payment method
- Bank or card transaction date
- Payment confirmation number
- Copies of relevant notices or correspondence
- Existing complaint reference
- A concise description of the requested outcome
Regional Finance Payment Options
Regional Finance currently offers several payment methods:
- Online: Make payments through registered online account management.
- Mobile app: Manage the account and submit payments through the official app.
- Automatic payments: Set the payment amount and date through online account management.
- Telephone: Contact the local branch to pay by debit card or electronic funds transfer.
- Mail: Mail a check or money order to the branch servicing the loan.
- In person: Pay at a local branch using an accepted payment method.
Keep a receipt or confirmation for every payment. Verify that the payment was credited to the correct account and review the bank or card statement afterward.
Regional Finance Online Account Management
Registered customers can use online account management to:
- Make payments at any time
- Set up or manage automatic payments
- Choose a payment date and amount
- Review the current balance
- Update certain personal information
Registration requires identity verification. Use only the official Regional Finance account portal and do not share a password, verification code, or Social Security information with an unexpected caller.
Automatic-Payment and Duplicate-Withdrawal Concerns
Contact the Regional Finance branch immediately when an automatic debit appears incorrect, duplicated, processed on the wrong date, or continues after a cancellation request.
- Save the bank statement or transaction record privately.
- Confirm whether a separate manual payment was also processed.
- Contact the servicing branch and request an explanation.
- Request written confirmation of any autopay change or cancellation.
- Contact the bank or credit union about its dispute and stop-payment procedures when appropriate.
- Continue making required loan payments through another approved method.
- Keep records of every call, letter, email, and case number.
Stopping an automatic debit does not cancel the loan or remove the obligation to make payments under the loan agreement.
How to Change or Cancel Autopay
Customers should review the automatic-payment settings in their online account and contact the servicing branch before the next scheduled withdrawal.
When requesting a change:
- State whether autopay should be cancelled completely or only changed.
- Identify the date the change should take effect.
- Ask how future payments must be made.
- Obtain confirmation in writing.
- Monitor the bank account for additional debits.
A bank or credit union may have its own process for revoking authorization or placing a stop-payment order. Fees and deadlines can apply.
Regional Finance Borrower-Assistance Programs
Regional Finance publishes several possible assistance options for eligible borrowers experiencing payment difficulty:
- Weekly, biweekly, or monthly payment plans
- Payment deferrals
- Renewal of an existing loan balance
- Debt-consolidation loans
- Temporary loan modifications
- Permanent loan modifications
- Negotiated settlement options
Availability depends on the account and borrower’s circumstances. A deferral, renewal, modification, consolidation, or settlement can affect the repayment period, total interest, taxes, credit reporting, collateral, or future borrowing.
Before agreeing:
- Request the new payment amount.
- Request the interest rate and remaining term.
- Ask whether interest continues during a deferral.
- Ask how the agreement will be reported to credit bureaus.
- Confirm whether collateral is affected.
- Obtain the complete terms in writing.
Regional Finance Hardship Contacts
- Deferrals, renewals, consolidation, and settlements: 1-864-448-7142
- Loan modifications: 1-864-416-1335
- Local branch assistance: 1-888-636-3535
These numbers are associated with published borrower-assistance options. They are not emergency grants, debt-cancellation programs, or guarantees that a borrower will qualify.
Payoff Requests and Early Repayment
Regional Management Corp. describes its installment loans as repayable early without a prepayment penalty. A borrower should still request an accurate payoff quote because the current account balance may differ from the amount required to satisfy the loan on a specific date.
A payoff request should confirm:
- Payoff amount
- Good-through date
- Accepted payment method
- Where the payment must be sent
- Whether a vehicle lien or other security interest is involved
- When the paid-in-full confirmation will be issued
Auto-Secured Loans and Liens
Some larger Regional Finance loans may be secured by a motor vehicle. Customers with an auto-secured loan should ask the servicing branch about:
- The lienholder shown on the title
- Insurance requirements
- Payoff procedures
- Title-release timing
- Consequences of missed payments
Do not sell, transfer, or refinance a vehicle subject to a lien without confirming the lender’s requirements.
Credit-Reporting Concerns
Contact Regional Finance when a payment history, balance, account status, or other loan information appears inaccurate.
Keep:
- Payment confirmations
- Bank records
- Branch correspondence
- Account statements
- Copies of credit reports
- Dispute confirmations
A complaint sent to Regional Finance does not automatically create a dispute with every consumer-reporting agency. Follow the applicable credit bureau’s separate dispute process when necessary.
Regional Finance Branches and State Licensing
Regional Finance currently identifies licensed operations in Alabama, Arizona, California, Florida, Georgia, Idaho, Illinois, Indiana, Louisiana, Mississippi, Missouri, New Mexico, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia, and Wisconsin.
Loan amounts, interest rates, terms, fees, collateral requirements, legal entities, and regulators can vary by state. Review the loan agreement and state-specific disclosures before relying on general website information.
How to Escalate an Unresolved Regional Finance Complaint
- Contact the servicing branch.
- Ask for the branch manager.
- Submit the official Regional Finance complaint form.
- Request and retain a case number.
- Contact Regional Management Corp. headquarters if the branch process does not resolve the administrative issue.
- Review the state-specific licensing and complaint information applicable to the loan.
- Consider submitting an eligible personal-loan complaint to the Consumer Financial Protection Bureau.
- CFPB complaint portal: Submit a financial-services complaint
- CFPB telephone: 1-855-411-2372
- State consumer-protection offices: Find a state consumer office
- Regional Finance licensing disclosures: Review official state disclosures
External agencies have eligibility rules and cannot guarantee a particular outcome. Give Regional Finance a reasonable opportunity to respond unless urgent fraud, identity theft, or another time-sensitive problem requires immediate action.
Regional Finance Scam and Impersonation Warnings
- Use RegionalFinance.com and telephone numbers published on the official website.
- Do not trust a number solely because it appears in a sponsored search result.
- Do not provide a password or verification code to an unexpected caller.
- Do not send a Social Security number, bank statement, or identity document through an unverified email address.
- Do not pay a supposed loan or refund fee using gift cards or cryptocurrency.
- Do not allow an unknown representative to control a computer or mobile device remotely.
- Verify payment instructions with the servicing branch.
- Contact the bank or card issuer directly about an unauthorized completed transaction.
Protect Your Financial and Personal Information
Do not include the following information in a public review:
- Loan or account number
- Social Security number
- Date of birth
- Bank account or routing number
- Debit-card information
- Online account password
- Verification code
- Payment confirmation number
- Home address
- Private telephone number or email address
- Bank statements or credit reports
- Names or private contact details of branch employees
Regional Management Corp. Corporate Information
- Company: Regional Management Corp.
- Consumer-facing name: Regional Finance
- Stock exchange: New York Stock Exchange
- Ticker symbol: RM
- Headquarters: 979 Batesville Road, Suite B, Greer, SC 29651
- Corporate telephone: 1-864-448-7000
Investor and Shareholder Contacts
- Investor Relations telephone: 1-203-682-8331
- Investor Relations email: in****************@****************nt.com
- Investor website: Regional Management Corp. Investor Relations
- Transfer agent: Computershare
- Transfer-agent telephone: 1-800-736-3001
- Transfer-agent address: P.O. Box 30170, College Station, TX 77842
Investor Relations and Computershare do not service consumer loans, process payments, change autopay, or investigate branch complaints.
Board and Compliance Concerns
Regional Management Corp. allows shareholders and other interested parties to write to the Board through the Corporate Secretary at the Greer headquarters.
The company also publishes 1-800-224-2330 for concerns involving accounting, internal accounting controls, auditing, legal or regulatory compliance, or retaliation.
This hotline is not intended for ordinary payment questions, loan modifications, branch service complaints, or payoff requests.
Regional Finance Reviews and Complaints
CorporateOfficeHeadquarters.com currently displays one review dated October 1, 2024, concerning the Regional Finance branch in Lexington, South Carolina.
The reviewer alleges that a duplicate automatic withdrawal was processed after a separate payment had been arranged and says the issue caused financial hardship. The reviewer also reports difficulty obtaining escalation information.
This is one unverified customer allegation. It should not be treated as evidence of a company-wide pattern, and no Regional Finance or CorporateOfficeHeadquarters.com response is currently visible.
Related Corporate Office Pages
Share Your Regional Finance Experience
Have you contacted Regional Finance about a payment, automatic withdrawal, loan balance, payoff request, borrower-assistance program, credit-reporting concern, branch experience, or formal complaint? Leave a factual review below describing the support route used, approximate response time, and whether the administrative issue was resolved.
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Posting on CorporateOfficeHeadquarters.com does not contact Regional Finance. It does not stop an automatic debit, make a payment, change a due date, request a deferral, modify a loan, dispute credit reporting, submit a complaint, or protect a regulatory or legal deadline.
Last Updated: July 14, 2026
Corporate Office Headquarters Disclaimer
CorporateOfficeHeadquarters.com is an independent consumer-information website and is not affiliated with Regional Finance, Regional Management Corp., any Regional Finance branch, bank, credit union, consumer-reporting agency, regulator, or payment provider.
Telephone numbers, branch hours, loan products, assistance programs, licensing details, payment procedures, leadership, and complaint channels can change. Verify current information through Regional Finance’s official website, local branch, loan agreement, and applicable state disclosures.
This website cannot access an account, stop a payment, approve a deferral, change a loan, issue a payoff quote, correct a credit report, return money, or submit a complaint to Regional Finance.