Reach QVC Corporate Office Headquarters 

QVC, Still waiting for pickup of items received-not ordered. For 3 weeks, I’ve been communicating with QVC Chat re 2 orders that were mistakenly sent to me, and I’ve yet to receive confirmation of tracking. One order was initially returned with a refund request, but received a replacement instead. The other was canceled immediately upon seeing a message to contact CS. I received confirmation about the cancellation and have screenshots of both of these issues. Yet, today, I learned that because the packages are small, they cannot be picked up. They are still holding on to my money conveniently while I’m still trying to recoup what was charged. I have to file a dispute with AMEX. Poor customer service.

QVC, Frustrated with Returns and Charges. I’m very upset. I returned all the items to QVC as “Return to Sender” but never received credit, and now they are trying to make me pay for them. I have not paid and don’t plan to since I followed the return process properly. I know I’m not the only one dealing with this issue—QVC has gotten too big to care about its customers. The products are not the same quality they used to be, and the prices have gone up while quality has gone down. I also returned a Halo item that was supposed to be replaced, but instead, I was charged and never received any resolution. This is very disappointing.

QVC, I am disabled and cannot find an email address to contact QVC US. I am disabled and unable to use a phone or chat, being able to communicate via email or mail only. Isn’t the company required to provide an alternative communication for the disabled in accordance with the customer’s communication preferences?

Thank you.

QVC’s new policy to cancel an order. QVC former policy of canceling an order was considerate and no longer. Yesterday placed an order and in a few minutes when I received my email confirmation, I realized the cord for the unit was too short to connect my computer, router, other items. I called to cancel, and a very kind associate said she could not cancel, the order goes directly to the warehouse. My call to cancel was only a few minutes after placing order. She said I could return. This is not the QVC I have enjoyed purchasing from for many years. Please reconsider and extend a cancelation of an order for at least an hour or two. Thank you…

QVC, Cannot get a treadmill picked up, for a return. I have been trying to get a return pickup at my house for 3 weeks and keep getting the run around. This was supposed to be picked up by UPS. I cannot take to ups store as I am 84 years old and too heavy for me.