QVC’s corporate headquarters is located at 1200 Wilson Drive, West Chester, PA 19380. The published QVC business-office phone number is 484-701-1000. Customers who need assistance with an order, return, refund, delivery, Easy Pay installment, Auto-Delivery plan, gift card, account, or product complaint should contact QVC Customer Service at 1-888-345-5788.
QVC is a video-commerce and online retail brand offering fashion, beauty, jewelry, electronics, kitchen products, food, home goods, fitness equipment, garden products, and other merchandise through television, streaming, social media, QVC.com, and mobile applications. Customer Service is generally the correct first contact for individual purchases, while the corporate office handles executive, investor, vendor, legal, employment, and companywide business matters.
QVC Corporate Office and Customer Service Information
- Company: QVC, Inc.
- Parent Company: QVC Group, Inc.
- Former Parent Company Name: Qurate Retail, Inc.
- Corporate Headquarters: 1200 Wilson Drive, West Chester, PA 19380
- QVC Business Offices: 484-701-1000
- Customer Service: 1-888-345-5788
- Customer Service Hours: Daily, 7:00 a.m.–1:00 a.m. Eastern
- Automated Ordering: 1-800-345-1212, 24 hours a day
- Spanish-Language Support: 1-800-328-0890
- TTY and Relay Support: Dial 711 for the National Telecommunications Relay Service
- Accessibility Email: ac***********@*vc.com
- Privacy Requests: 1-800-367-9444
- Privacy Email: pr***************@*vc.com
- QCard Customer Service: 1-877-490-1787
- Vendor Relations: 484-701-8282
- Official Website: QVC.com
- Customer Service Center: QVC Customer Service
- Order Status: Available through My Account on QVC.com
- Returns and Exchanges: Available through the order-details section of My Account
- Easy Pay Information: Easy Pay FAQs
- Auto-Delivery Information: Auto-Delivery FAQs
- Gift-Card Information: QVC Gift-Card FAQs
- Careers: QVC Group Careers
The number 1-800-367-9444 should not be labeled as QVC’s main order and return support line. QVC currently publishes it for privacy requests. The primary Customer Service number is 1-888-345-5788.
Older QVC materials may display 1-800-544-3316 as a TDD number. QVC’s current accessibility page directs customers to the 711 National Telecommunications Relay Service and accepts accessibility feedback at ac***********@*vc.com.
Where Is QVC Headquarters?
QVC’s principal executive offices and Studio Park campus are located at:
QVC, Inc.
1200 Wilson Drive
West Chester, PA 19380
The direct business-office telephone number is 484-701-1000. The West Chester campus supports corporate leadership, television and streaming production, merchandising, buying, marketing, technology, finance, legal affairs, vendor relations, employment, and other companywide functions.
The headquarters is not a retail return center. Customers should not mail merchandise to 1200 Wilson Drive unless QVC specifically instructs them to use that address. Returns should be processed through the label and address generated for the individual order.
QVC Ownership and Leadership
QVC was founded in 1986 and is operated through QVC, Inc., a wholly owned subsidiary of QVC Group, Inc. The parent company was formerly named Qurate Retail, Inc. and adopted the QVC Group name in February 2025.
QVC Group’s current brands include QVC, HSN, Ballard Designs, Frontgate, Garnet Hill, and Grandin Road. QVC and HSN maintain separate customer-facing brands but share certain leadership, merchandising, operations, production, and corporate resources.
- QVC Group President and Chief Executive Officer: David Rawlinson II
- President, QVC U.S. Brand and QVC Group Chief Operating Officer: Mike Fitzharris
- Chief Administrative Officer and Chief Financial Officer: Bill Wafford
- General Counsel: Eve DelSoldo
QVC Group Financial Restructuring Update
QVC Group and certain U.S. subsidiaries, including QVC, Inc., began a voluntary prepackaged Chapter 11 financial restructuring process on April 16, 2026. The company stated that the process was intended to reduce debt and strengthen its financial position.
The court approved the comprehensive restructuring plan on July 15, 2026. During the process, QVC stated that:
- Customer shopping channels remain operational.
- Television and streaming programming continues.
- Customer Service remains available through normal channels.
- Return policies and procedures remain in effect.
- Gift cards and customer credits remain valid.
- QCard and other branded credit-card services continue functioning.
Customers should continue using QVC’s ordinary Customer Service channels for purchases, returns, refunds, gift cards, and accounts. The restructuring claims agent is intended for court and restructuring information rather than normal shopping complaints.
QVC Corporate Office vs. Customer Service
The corporate office manages executive leadership, legal affairs, financial reporting, investor relations, media relations, employment, vendor relationships, programming, technology, and companywide policies.
QVC Customer Service handles individual customer concerns such as:
- Placing and reviewing orders
- Changing eligible orders
- Tracking shipments
- Missing or damaged packages
- Returns and exchanges
- Refunds and account credits
- Easy Pay installments
- Auto-Delivery plans
- Gift cards
- QVC account access
- QCard routing
- Accessibility assistance
- Product defects and warranty questions
Calling the corporate office does not automatically authorize a refund, stop an order, cancel an installment, or create a return. Customer Service must normally review the customer account and order record.
How to Escalate a QVC Complaint
Call Customer Service at 1-888-345-5788 or use live chat through the QVC Customer Service page. Customer Service and chat are generally available from 7:00 a.m. to 1:00 a.m. Eastern every day.
Prepare the following information:
- The QVC account name and verified contact information
- The order number and item number
- The purchase, delivery, or return date
- The amount charged
- The return tracking number
- The Easy Pay or Auto-Delivery details involved
- Photographs of damage or incorrect merchandise
- Earlier Customer Service contacts
- The specific resolution requested
Ask the representative to document the complaint and provide a reference number. Record the representative’s name or identifier, date, promised action, and expected response time.
If the initial representative cannot resolve the matter, request a supervisor or the department responsible for returns, billing, Easy Pay, Auto-Delivery, accessibility, privacy, or account security.
Formal corporate correspondence may be addressed to:
QVC, Inc.
Attn: Customer or Corporate Correspondence
1200 Wilson Drive
West Chester, PA 19380
Do not mail original receipts, merchandise, gift cards, payment cards, or identity documents to headquarters unless QVC provides written instructions.
QVC Orders and Cancellations
Customers can place orders online, through the QVC mobile applications, or by calling Automated Ordering at 1-800-345-1212.
Review a newly placed order through the Order Status section of My Account. An order may be changed or cancelled only while the available account options permit it. Once warehouse processing or shipment has begun, cancellation may no longer be possible.
If an unwanted order cannot be cancelled, Customer Service may instruct the customer to refuse delivery or return the item after it arrives. Follow the instructions for the particular order rather than assuming that refusing every package will produce an automatic refund.
QVC Returns, Exchanges, and Refunds
QVC’s standard policy generally permits eligible merchandise to be returned within 30 days of receipt for a refund of the purchase price. Standard shipping and handling and the Q Return Label fee may be deducted.
If the product is defective, QVC sent the wrong item, or an eligible exchange is requested, QVC generally refunds the original shipping and handling and does not deduct the Q Return Label fee.
QVC may announce seasonal or promotional extended-return periods. Customers should review the item page, packing slip, Order Detail page, and current return notice to determine the deadline applying to a particular purchase.
Some merchandise is subject to separate restrictions, including:
- Food and perishable products
- Personalized merchandise
- Gift cards
- Final Sale products
- Blowout Clearance merchandise
- Products with special trial periods
- Items requiring manufacturer service after the return period
Customers can print a Q Return Label through Order Detail and track the return online. USPS pickup may be available for qualifying packages. Contact Customer Service before attempting to return a heavy, oversized, installed, perishable, or hazardous item.
Keep the carrier acceptance receipt and tracking number until the refund has posted. Returning merchandise without trackable proof can make a lost-return complaint more difficult to resolve.
Missing Refunds and Return Credits
When a refund has not appeared, verify:
- Whether QVC received the return
- The date the warehouse processed it
- The refund amount
- The original payment method
- Whether a return-label fee was deducted
- Whether Easy Pay installments were involved
- Whether QVC issued an account credit instead of a card refund
Financial institutions may require additional time to display a processed refund. Ask QVC for the date and amount of the refund before contacting the card issuer.
QVC Easy Pay Complaints
Easy Pay allows a qualifying purchase to be divided into monthly installments without an additional financing charge from QVC. The item price, shipping and handling, and applicable tax are divided by the number of installments displayed with the offer.
The first installment is charged when the item ships. Remaining installments are generally charged approximately every 30 to 31 days. Billing dates are based on the shipment date and normally cannot be customized.
Easy Pay can generally use a QCard, qualifying major credit card, or PayPal. QVC may review payment history or obtain a consumer report to determine eligibility. QVC states that a credit-report inquiry used for Easy Pay should be a soft inquiry.
Returning an Easy Pay item does not immediately stop every pending installment. Billing may continue until QVC receives and processes the return. After processing, the customer should be refunded for installments already paid and future qualifying installments should be adjusted.
Customers can manage Easy Pay orders through My Account or call 1-888-345-5788.
QCard Complaints
The QCard is issued by Synchrony Bank. QVC is the retailer, while Synchrony controls the credit account, statements, payments, interest, late fees, credit limits, and credit-reporting matters.
Call QCard Customer Service at 1-877-490-1787 for:
- QCard payments
- Statement questions
- Interest or late fees
- Credit limits
- Account closures
- Credit-reporting disputes
- Lost or stolen QCards
Contact QVC Customer Service when the underlying dispute concerns merchandise, a QVC return, a duplicate retail order, or an order credit that has not been transmitted correctly.
QVC Auto-Delivery Complaints
Auto-Delivery automatically sends eligible products according to a recurring schedule. Customers can generally change the frequency, delay or skip an eligible shipment, update payment information, or cancel future shipments through My Account.
An Auto-Delivery plan can generally be cancelled at any time, although a shipment that is already too far along in processing may still be sent and billed.
Returning one Auto-Delivery shipment does not automatically cancel the entire plan. Customers who no longer want future shipments should separately cancel the plan through My Account or Customer Service.
Keep the cancellation confirmation and review the Auto-Delivery page afterward to verify that no future shipment remains scheduled.
QVC Gift Cards
QVC sells physical and electronic gift cards generally ranging from $5 to $500. Gift cards can be redeemed online, through QVC applications, with Automated Ordering, or through a Customer Service representative.
Current gift-card terms state that:
- QVC gift cards do not expire.
- No maintenance fee is charged.
- Gift cards are redeemable for qualifying QVC merchandise.
- They cannot be used to pay a QCard account.
- They cannot be used for Easy Pay purchases.
- They are not accepted at QVC outlet or retail locations.
- Up to three gift cards may generally be used on one order.
CashStar administers online QVC gift-card purchases. CashStar support can be reached at 1-866-256-4212 for qualifying gift-card purchase, delivery, cancellation, or balance issues.
Do not publish a gift-card number, redemption code, barcode, or balance screenshot in a public review.
Accessibility and Alternative Communication
QVC accepts relay calls through the 711 National Telecommunications Relay Service. Customers can report digital accessibility problems to ac***********@*vc.com or call 1-888-345-5788.
An accessibility report should identify the page, application, device, browser, assistive technology, problem encountered, and requested communication method.
QVC has moved away from general email-based Customer Service for ordinary order questions. The accessibility email is intended for accessibility feedback rather than routine order management.
Privacy Requests
Customers can request access, correction, deletion, or other qualifying privacy rights through QVC’s privacy webform or by calling 1-800-367-9444 between 7:00 a.m. and 1:00 a.m. Eastern.
Questions about the privacy statement may be sent to pr***************@*vc.com. QVC may request identity verification before completing a privacy request.
Do not submit complete credit-card details, passwords, Social Security numbers, or other sensitive information through an unverified email or public review.
QVC Careers and Employment
QVC and QVC Group employment opportunities are published through the official QVC Group careers website. Positions may involve television production, merchandising, digital commerce, social media, technology, distribution, Customer Service, finance, legal affairs, marketing, operations, and corporate support.
The Customer Service and business-office numbers should not be presented as direct payroll, benefits, employment-verification, or Human Resources lines. Applicants should use the contact information associated with the official job posting.
Verify recruiting messages through the official careers site. Do not send money, gift cards, cryptocurrency, bank credentials, or payment for equipment to an unsolicited recruiter.
QVC Reviews and Complaints
Recent reviews visible on CorporateOfficeHeadquarters.com include individual complaints about delayed return pickups, returned items that were not credited promptly, continuing charges, difficulty cancelling orders soon after purchase, and limited email communication options.
These comments are individual, unverified customer accounts. They do not establish that every allegation occurred as described or prove how frequently a problem occurs across QVC’s customer base.
A useful QVC review should identify the approximate order date, product category, type of problem, support channel used, response time, and whether the matter was resolved.
QVC Competitors and Related Corporate Office Pages
QVC competes with television-shopping networks, livestream-shopping platforms, department stores, online marketplaces, and major omnichannel retailers. Competitors and related businesses include HSN, Amazon, Walmart, Target, eBay, TikTok Shop, and specialty online retailers.
Official QVC Resources
- Official QVC Website
- QVC Customer Service
- Easy Pay FAQs
- Auto-Delivery FAQs
- Gift-Card FAQs
- Accessibility Assistance
- QVC Privacy Statement
- QVC Group Leadership
- QVC Group Careers
- QVC Group Restructuring Customer Information
Frequently Asked Questions About QVC Corporate Office
Where is QVC’s corporate headquarters?
QVC is headquartered at 1200 Wilson Drive, West Chester, PA 19380.
What is QVC’s corporate phone number?
The QVC business-office telephone number is 484-701-1000.
What is QVC’s Customer Service number?
Call QVC Customer Service at 1-888-345-5788.
What are QVC Customer Service’s hours?
Telephone and live-chat support are generally available daily from 7:00 a.m. to 1:00 a.m. Eastern.
What is the QVC ordering number?
Automated Ordering is available 24 hours a day at 1-800-345-1212.
Is 1-800-367-9444 QVC Customer Service?
QVC currently publishes that number primarily for privacy requests. General order support is available at 1-888-345-5788.
Who owns QVC?
QVC, Inc. is owned by QVC Group, Inc., formerly Qurate Retail, Inc.
Who is QVC’s CEO?
David Rawlinson II is president and CEO of QVC Group. Mike Fitzharris is president of the QVC U.S. brand and chief operating officer of QVC Group.
Is QVC still operating during its financial restructuring?
Yes. QVC states that shopping, programming, Customer Service, returns, gift cards, credits, and QCard services continue operating normally.
What is QVC’s standard return period?
Eligible merchandise can generally be returned within 30 days of receipt. Extended seasonal or promotional return periods may apply to qualifying orders.
How do I stop QVC Easy Pay payments after a return?
Return the item using the approved process and keep the tracking number. Easy Pay billing may continue until QVC receives and processes the return.
How do I cancel QVC Auto-Delivery?
Open Auto-Delivery Plans in My Account or call Customer Service. Save the cancellation confirmation and verify that no future shipment remains scheduled.
Who handles QCard complaints?
Synchrony Bank issues and administers the QCard. Call 1-877-490-1787 for statements, payments, interest, account closures, or credit-reporting concerns.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com helps readers distinguish QVC’s business office from Customer Service, Automated Ordering, QCard support, Easy Pay, Auto-Delivery, gift-card support, accessibility, privacy, QVC Group, and third-party product manufacturers. This page was reviewed using current QVC customer-service pages, policies, QVC Group leadership information, SEC filings, restructuring updates, and visible COH reader comments.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with QVC, Inc., QVC Group, Inc., HSN, Synchrony Bank, CashStar, any QVC vendor, product manufacturer, shipping carrier, host, employee, or Customer Service representative.
This page is provided for informational purposes and is not legal, financial, bankruptcy, credit, investment, privacy, or product-safety advice. Addresses, telephone numbers, executives, restructuring status, return periods, installment terms, gift-card policies, and support procedures may change. Verify important information through QVC’s official website and the terms applying to the individual order.
Share Your QVC Experience
Have you contacted QVC corporate, Customer Service, Automated Ordering, returns support, Easy Pay, Auto-Delivery, QCard support, gift-card assistance, accessibility, privacy, or the careers team? Share the general issue, approximate date, support route used, response time, and whether the matter was resolved.
Please do not publish complete order numbers, payment-card details, QCard information, gift-card codes, passwords, home addresses, private telephone numbers, email addresses, identity documents, employee records, or other confidential information.
