Reach QVC Corporate Office Headquarters 

QVC Defective item. Good evening, I am a Iong time QVC customer and am looking for the correct department to address and resolve an issue with an order (order#: 6984395015) which I placed on January 21, 2024; I did not receive the first delivery, spoke with a Customer Service representative and the item was reshipped within days of me reaching out. I received correspondence that the second shipment was on its way, Jan 29, 2024. The second (replacement) shipment was received but was defective as it leaked continuously from the underside and on February 21, 2024, I did a return, processing as defective with the explanation and received a shipping label on February 21, 2024, to the drop off center of my choice. which was CVS store 6111and the item was dropped off the following day. I saw on April 02, 2024, I received an email stating that my refund was on the way and that my account had been credited $382.67. On August 31, 2024, I received an email stating “My Order has shipped”. I had not ordered another Frigidaire, so I ignored the email, thinking it was sent in error. Sometime in early September, I came home to the gigantic box on my porch, where it still sits. If you are wondering why I am just now reaching out again, it is because from that first call in September and finding what was being said, and finding my account had been recharged, with many to follow, I became so frustrated that it was affecting my blood pressure, I stopped reaching out. Check the number of times I reached out and spoke to someone, where it went from “I will look into it “, to “they say you returned it too late.”First, had it been outside the window of return, I would not have been issued the Return ship label from QVC in February. Secondly, I was told the return I shipped, was received in April, I believe. I am not responsible for where this opened and resealed, scruffy looking box has been from the time I dropped at CVS until the time a box arrived at QVC, or even if it is the same box, but UPS or whoever delivers you returns should be penalized not me. I have every email mentioned in my missive if you would like to see them. I would like my account credited $382.67, (since someone from QVC had a box returned to my abode) and some carrier to get this box off my porch please.

I ordered a Logo dress and mailed a check for the amount. The dress didn’t arrive and I called customer service. They told me corporate had cancelled my order (without informing me) and went ahead and cashed my check. I am unable to speak with corporate financial and would like my refund. Very frustrating.

I don’t understand why Carolyn Gracie and Dan Hughes were let go and then you start hiring more new people. I am not a fan of all the hosts you have now. I hate watching them..you took the best away. 🙁

I just read that Carolyn Gracey was fired. That is a big mistake. I have been watching QVC since 1976 and Carolyn Grace was exseptional.You made a big mistake. She was the only reason that I watched Denim and Co.

Who hired all the new hosts what a big mistake, they know nothing about selling and the way they act is terrible. Whoever fired the regular host should also be fired. QVC is going down the hill fast, do something to straighten out this mess.