Rainbow Shops is headquartered at 1000 Pennsylvania Avenue, Brooklyn, NY 11207. The corporate and administrative telephone number associated with the Brooklyn headquarters is 718-485-3000. Customers who need assistance with an online order, shipment, return, refund, gift card, store purchase, damaged item, or other shopping concern should contact Rainbow Customer Service at 1-844-572-4626 or cu*************@**********ps.com.
Rainbow Shops is a privately held fashion retailer selling affordable women’s, juniors, plus-size, children’s, footwear, accessories, beauty, and home merchandise. The company operates hundreds of stores across the United States, Puerto Rico, and the U.S. Virgin Islands, in addition to its online store.
Rainbow Shops Corporate Office and Customer Service Information
- Company: Rainbow Shops
- Corporate Headquarters: 1000 Pennsylvania Avenue, Brooklyn, NY 11207
- Corporate and Administrative Phone: 718-485-3000
- Customer Service Phone: 1-844-572-4626
- Customer Service Email: cu*************@**********ps.com
- Customer Service Hours: Monday–Friday, 10:00 a.m.–8:00 p.m. Eastern
- Customer Service Mailing Address: RainbowShops.com, Attn: Customer Service, 2951 Grant Avenue, Philadelphia, PA 19114
- Official Website: RainbowShops.com
- Contact Page: Contact Rainbow Customer Service
- Order Tracking: Track a Rainbow Order
- Online Returns: Online Return Policy
- Store Returns: In-Store Return Policy
- Return Portal: Start an Online Return
- Store Locator: Find a Rainbow Store
- Gift-Card Balance: Check a Rainbow Gift Card
- Layaway Information: Rainbow Layaway Program
- Privacy Policy: Rainbow Privacy Policy
- Careers: Rainbow Shops Careers
The former page listed 2951 Grant Avenue in Philadelphia as Rainbow’s corporate address. Rainbow officially uses that location for its e-commerce warehouse, Customer Service correspondence, returns-related operations, and warehouse employment. It should not be presented as the company’s national headquarters.
Where Is Rainbow Shops Headquarters?
Rainbow Shops’ corporate headquarters is located at:
Rainbow Shops
1000 Pennsylvania Avenue
Brooklyn, NY 11207
Rainbow identifies the Brooklyn address in official promotional rules and corporate records. The administrative telephone number associated with that location is 718-485-3000.
The headquarters supports store operations, merchandising, purchasing, distribution, finance, marketing, technology, legal matters, employment, and other companywide functions. It is not a regular retail store or a walk-in return center.
Customers should not mail online returns to the Brooklyn headquarters. Online returns must be initiated through Rainbow’s return portal and sent using the instructions and shipping label generated for that order.
Rainbow Shops Ownership and Company History
Rainbow Shops began in Brooklyn in 1935. The company remains privately held and is not traded on a public stock exchange.
Rainbow’s official company history says it operates more than 800 stores across the United States, Puerto Rico, and the U.S. Virgin Islands. Its merchandise includes juniors, women’s, and plus-size clothing, with sizes generally ranging from XS through 4X, as well as shoes, accessories, children’s clothing, beauty products, and home merchandise.
The company’s official website does not currently publish a complete executive-leadership roster. CorporateOfficeHeadquarters.com therefore does not identify a CEO, president, or other executive unless the position can be confirmed through current company information.
Rainbow Corporate Office vs. Customer Service
The corporate office manages companywide business operations. Rainbow Customer Service handles individual online-shopping and account concerns.
Contact Customer Service for:
- Help placing an online order
- Order tracking
- Missing, delayed, or damaged shipments
- Incorrect merchandise
- Online returns and refunds
- Gift-card questions
- Payment or checkout problems
- Order cancellations
- Account and privacy questions
- General store-policy questions
Contact the individual store first when the complaint involves an in-store purchase, local employee, manager, dressing room, store condition, layaway account, pricing problem, or another location-specific matter.
How to Escalate a Rainbow Shops Complaint
For a store complaint, ask to speak with the store manager. Provide the store address, visit date, approximate time, receipt, employee information, and requested resolution.
If the store does not resolve the concern, contact Rainbow Customer Service at 1-844-572-4626 or cu*************@**********ps.com.
Prepare the following:
- The store location or online order number
- The purchase or delivery date
- The merchandise involved
- The amount charged
- Photographs of damage or incorrect products
- Return or shipping tracking information
- The employees or representatives already contacted
- The requested refund, replacement, credit, or response
Ask Customer Service to confirm the complaint and any approved refund, return, replacement, or follow-up in writing.
Formal corporate correspondence may be sent to:
Rainbow Shops
Attn: Corporate Correspondence
1000 Pennsylvania Avenue
Brooklyn, NY 11207
Online-order and privacy correspondence may instead be directed to the Philadelphia Customer Service address published by Rainbow.
Online Orders, Shipping, and Cancellations
Rainbow provides tracking by email or text after an online order ships. Customers can also use the online tracking page.
Because orders are processed quickly, Rainbow generally provides only a 15-minute cancellation window. Customers who placed an order in error should immediately call 1-844-572-4626. Cancellation is not guaranteed once fulfillment has begun.
Rainbow ships to the continental United States, Alaska, Hawaii, Puerto Rico, the U.S. Virgin Islands, and qualifying military addresses. It does not currently offer international shipping.
If a shipment is missing, damaged, stolen, or incorrect, preserve the order confirmation, shipping label, tracking history, package, merchandise tags, and photographs. Contact Customer Service promptly.
Rainbow offers optional Package Protection and Free Returns during checkout. Customers should review the order confirmation to determine whether that coverage was purchased.
Rainbow Online Return and Refund Policy
Eligible merchandise purchased through RainbowShops.com can generally be returned within 30 days of the original ship date. Items must be unworn, unused, unopened when applicable, and returned with their original tags and packaging.
Online orders can be returned:
- By mail through Rainbow’s online return portal
- Without a shipping charge at a Rainbow store
Customers who purchased Package Protection and Free Returns generally receive a prepaid return label without an additional return-shipping charge. Customers who did not purchase the coverage may use a prepaid label with a $9.99 charge deducted from the refund or return qualifying merchandise to a store for free.
Rainbow states that mailed returns may require up to five business days for processing after they are received. Original shipping charges and the Package Protection fee are generally nonrefundable.
Purchases made with PayPal, Klarna, Afterpay, or Cash App that are returned to a store generally receive merchandise credit rather than a refund to the original account. Customers seeking a refund through the original payment method should review the mail-return instructions.
Rainbow In-Store Return Policy
Rainbow’s in-store policy generally provides:
- Within seven days: A refund to the original payment method for qualifying merchandise returned with the original receipt and tags
- After seven days but within 30 days: A store credit or exchange for qualifying merchandise returned with the original receipt and tags
- Gift-receipt returns within 30 days: Store credit for the original selling price
Qualifying footwear must be unworn and returned with the original box and receipt.
Items that generally cannot be returned include underwear, panties, bras, intimate apparel, swimwear, bodywear, earrings, worn merchandise, gift cards, and products marked final sale.
Store purchases cannot be mailed to RainbowShops.com for return. They must be handled through a Rainbow retail location.
Rainbow Gift Cards
Rainbow gift cards are available in amounts from $10 to $500 and can be used in stores and for qualifying online purchases.
Current policies state that gift-card sales are final and generally cannot be refunded. Lost gift cards are not replaced except where required by law.
Customers can check a balance through Rainbow’s official gift-card page. Customer Service can assist when the balance tool does not recognize a card.
Do not post a gift-card number, PIN, barcode, or balance screenshot in a public review.
Rainbow Layaway Program
Rainbow offers layaway at participating stores but not for online purchases. Regular and promotional merchandise can generally be placed on layaway for up to 30 days. Clearance merchandise is excluded.
The required deposit is generally 20% of the purchase total or $10, whichever is greater. Payments must be made weekly.
If a layaway is cancelled within seven days, Rainbow generally provides a refund minus a $10 restocking fee. After seven days, the amounts paid are generally returned as store credit, minus the restocking fee.
The receipt and individual layaway agreement control the payment schedule, cancellation, store-credit, and merchandise-release terms.
Privacy, Accessibility, and Careers
Rainbow’s privacy policy allows eligible customers to request access, correction, deletion, portability, or other privacy rights available under applicable law.
Privacy questions can be submitted to cu*************@**********ps.com or mailed to:
RainbowShops.com
Attn: Privacy or Customer Service
2951 Grant Avenue
Philadelphia, PA 19114
Rainbow provides an accessibility tool on its website. Customers who encounter a website-accessibility problem can report the affected page and issue to Customer Service.
Store, warehouse, and corporate employment opportunities are listed through Rainbow’s official careers page. Applicants should not use Customer Service as a direct Human Resources, payroll, benefits, or employment-verification line.
Rainbow Shops Reviews and Complaints
No customer reviews were visible on this CorporateOfficeHeadquarters.com page when it was updated. This page therefore does not assign Rainbow Shops an overall customer rating or claim an established complaint pattern.
Potential review topics may include store service, employee conduct, online orders, shipping, product quality, returns, refunds, gift cards, layaway, sizing, or Customer Service. These subjects do not establish how frequently a problem occurs.
A useful review should identify the store or ordering channel, approximate date, general problem, support route used, response time, and whether the matter was resolved.
Rainbow Shops Competitors and Related Corporate Office Pages
Rainbow competes with value-oriented fashion retailers, mall apparel chains, discount stores, and online clothing sellers. Competitors include Forever 21, H&M, Charlotte Russe, Citi Trends, Fashion Nova, SHEIN, Ross Dress for Less, Burlington, and local clothing stores.
Official Rainbow Shops Resources
- Official Rainbow Shops Website
- Customer Service Contact Page
- Store Locator
- Order Tracking
- Shipping Information
- Online Return Policy
- Store Return Policy
- Online Return Portal
- Gift-Card Balance
- Layaway Program
- Privacy Policy
- Rainbow Careers
Frequently Asked Questions About Rainbow Shops
Where is Rainbow Shops’ corporate headquarters?
Rainbow Shops is headquartered at 1000 Pennsylvania Avenue, Brooklyn, NY 11207.
What is Rainbow Shops’ corporate phone number?
The corporate and administrative number associated with the Brooklyn headquarters is 718-485-3000.
What is Rainbow Customer Service’s phone number?
Call Rainbow Customer Service at 1-844-572-4626.
What are Rainbow Customer Service’s hours?
Customer Service is available Monday through Friday from 10:00 a.m. to 8:00 p.m. Eastern.
Is the Philadelphia address Rainbow’s headquarters?
No. Rainbow uses 2951 Grant Avenue in Philadelphia as its e-commerce warehouse and Customer Service mailing address. The corporate headquarters is in Brooklyn.
How long do I have to return an online Rainbow order?
Eligible online merchandise can generally be returned within 30 days of the original ship date.
Can I return a Rainbow online order to a store?
Yes. Eligible online merchandise can generally be returned free to a Rainbow store with the packing slip and original tags.
How long do I have to return a store purchase?
Qualifying merchandise returned with a receipt and tags within seven days may receive a refund. Returns made after seven days but within 30 days may qualify for an exchange or store credit.
Can I cancel a Rainbow online order?
Rainbow generally provides a 15-minute cancellation window. Call Customer Service immediately after placing an order in error.
Does Rainbow offer layaway?
Yes. Layaway is available at participating stores for qualifying merchandise but is not available online.
Can Rainbow replace a lost gift card?
Rainbow states that lost gift cards generally cannot be replaced except where required by law.
How do I complain about a Rainbow store?
Contact the store manager first. Escalate an unresolved issue to Rainbow Customer Service by telephone or email.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com helps readers distinguish Rainbow Shops’ Brooklyn headquarters from its Philadelphia e-commerce warehouse, Customer Service, retail stores, return portal, gift-card support, layaway program, privacy contacts, and careers resources. This page was reviewed using current Rainbow contact, company-history, return, shipping, gift-card, layaway, privacy, and employment information.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Rainbow Shops, Rainbow Apparel Distribution Center Corp., any Rainbow retail store, payment provider, shipping carrier, employee, gift-card administrator, or Customer Service representative.
This page is provided for informational purposes. Addresses, telephone numbers, store counts, hours, return periods, shipping costs, gift-card rules, layaway terms, employment information, and complaint procedures may change. Verify important information through Rainbow’s official website and the store involved.
Share Your Rainbow Shops Experience
Have you contacted Rainbow corporate, Customer Service, a store manager, online-order support, returns, gift-card support, layaway, privacy, or the careers team? Share the store or ordering channel, general issue, approximate date, contact route used, response time, and whether the matter was resolved.
Please do not publish complete order numbers, payment information, gift-card numbers, home addresses, private telephone numbers, email addresses, account credentials, employee records, or other confidential information.