Asset Living’s corporate headquarters is located at 945 Bunker Hill Road, Floor 14, Houston, TX 77024. The published corporate telephone number is 713-782-5800, and general corporate correspondence can be sent to in**@*********ng.com.
Residents with questions about rent, maintenance, lease renewals, deposits, fees, parking, applications, move-out charges, or another community-specific issue should normally contact their apartment office or property manager first. Asset Living also provides a corporate resident-contact form for unresolved concerns.
Asset Living Corporate Office and Resident Contact Information
- Company: Asset Living
- Corporate Headquarters: 945 Bunker Hill Road, Floor 14, Houston, TX 77024
- Corporate Phone Number: 713-782-5800
- General Corporate Email: in**@*********ng.com
- Resident Contact Form: Contact Asset Living
- Privacy Email: pr*****@*********ng.com
- Careers: Asset Living Job Openings
- Corporate Office Directory: Asset Living Office Locations
- Official Website: AssetLiving.com
Asset Living’s current contact page does not publish specific headquarters operating hours. The previously listed Monday-through-Friday, 8:00 a.m.–5:00 p.m. schedule should not be treated as verified corporate-office hours.
Where Is Asset Living Headquarters?
Asset Living’s principal headquarters is:
Asset Living
945 Bunker Hill Road, Floor 14
Houston, TX 77024
The company moved to the Bunker Hill Road office in 2023. The Houston headquarters supports executive leadership, property operations, accounting, technology, legal affairs, Human Resources, marketing, procurement, client services, development, and other companywide functions.
The headquarters is not a normal leasing office or resident payment center. Residents should not visit the Houston office to pay rent, collect keys, return access devices, inspect a resident ledger, or submit an ordinary maintenance request without first arranging an appointment.
Asset Living Corporate Offices
Asset Living also publishes corporate offices in several markets, including:
- Atlanta: 6 Concourse Parkway, Suite 600, Atlanta, GA 30328
- Dallas: 15601 Dallas Parkway, Suite 1000, Addison, TX 75001
- Denver: 7600 East Orchard Road, Suite 200N, Greenwood Village, CO 80111
- Phoenix: 3200 East Camelback Road, Suite 290, Phoenix, AZ 85018
- Omaha: 450 Regency Parkway, Suite 200, Omaha, NE 68114
- Folsom: 800 Iron Point Road, Folsom, CA 95630
The office responsible for an individual community depends on the property’s location, ownership, and Asset Living operating entity. Residents can ask the community manager for the regional supervisor responsible for the property.
Asset Living History and Leadership
Asset Living was founded in 1986 during the savings-and-loan crisis, initially helping improve the operations of troubled real estate investments. It later expanded into student housing, conventional multifamily properties, affordable housing, active-adult communities, build-to-rent neighborhoods, and portfolio services.
Asset Living currently reports nearly half a million residences under management and approximately 13,000 employees across the United States.
Current leadership includes:
- President and Chief Executive Officer: Ryan McGrath
- Chief Financial Officer: Gretchen Stephenson
- Chief Operating Officer: Marti Burrows
- Chief Transformation Officer: Cory Hitte
- Chief Legal Officer: Joey Hance
- Chief People Officer: Alex Moore
- Chief Human Resources Officer: Rulissa Trout
- Chief Revenue Officer: David Walther
Asset Living vs. the Property Owner
Asset Living frequently manages apartments for separate property owners, investment groups, partnerships, and property-specific limited liability companies. The landlord named in the lease may therefore be different from Asset Living.
Depending on the community:
- The owner may establish budgets, rent policies, and major repair priorities.
- Asset Living may employ or supervise the on-site management team.
- A third party may process rent payments or utility bills.
- A screening company may evaluate rental applications.
- A collection agency may handle former-resident balances.
- A separate company may administer parking, towing, packages, insurance, or internet service.
Review the lease, resident portal, payment statement, application documents, and collection notices to identify each responsible company.
Corporate Office vs. Community Management
The individual property normally handles:
- Rental applications and screening questions
- Lease documents and renewals
- Rent, utilities, fees, and resident ledgers
- Routine and emergency maintenance
- Parking, towing, pets, and amenities
- Noise and neighbor complaints
- Keys, gates, access devices, and packages
- Move-in and move-out inspections
- Security deposits and final account statements
- Employee or community-manager complaints
The corporate office can document and route an unresolved complaint, but it may not have immediate access to every lease, ledger, work order, inspection report, screening file, or ownership decision.
How to Escalate an Asset Living Complaint
- Submit the concern through the resident portal or property office.
- Request review by the community or property manager.
- Ask for the regional manager’s contact information if the problem continues.
- Use Asset Living’s corporate resident-contact form and identify the property.
- Call 713-782-5800 when earlier efforts have not produced a response.
Include:
- The community name and address
- The unit number, shared only through a secure channel
- The resident or applicant’s name
- The date the issue began
- Work-order or complaint numbers
- Relevant photographs, notices, receipts, and emails
- The managers already contacted
- The specific repair, correction, refund, or response requested
Ask management to confirm the complaint, next action, and expected response date in writing.
Maintenance and Emergency Repair Complaints
Submit routine maintenance requests through the property’s resident portal or leasing office. A written or electronic request creates a dated record and may allow the resident to monitor its status.
For urgent repairs, use the emergency-maintenance number supplied by the community. It may appear in the lease, resident handbook, office voicemail, property website, or resident portal.
Document the condition, when it began, every request submitted, entries by maintenance employees or contractors, temporary repairs, and related property damage.
For a fire, suspected gas leak, serious flooding, violence, medical emergency, or immediate danger, contact emergency services or the appropriate utility. A corporate contact form is not an emergency-response channel.
Rent, Fees, and Ledger Disputes
Questions about rent, late fees, utilities, renters insurance, parking, pets, amenities, trash, month-to-month charges, or other account entries should begin with the property’s management or accounting team.
Provide the lease, applicable addenda, resident ledger, payment confirmations, bank records, and disputed notices. Ask management to identify the lease provision supporting the charge.
When an error is confirmed, request a corrected ledger and written confirmation that related late fees, collection entries, or adverse account notes have also been corrected.
Do not submit rent through an unfamiliar link, personal payment application, cryptocurrency address, or account provided by an unsolicited caller.
Security Deposits and Move-Out Charges
Deposit deadlines, allowable deductions, notices, and refund procedures are controlled by the lease and state law.
Before moving out:
- Provide notice using the method required by the lease.
- Confirm the final move-out date in writing.
- Give management a forwarding address.
- Request cleaning and key-return instructions.
- Photograph or video the apartment’s condition.
- Return all keys, remotes, access cards, and permits.
- Keep proof that the access devices were returned.
To dispute deductions, request the itemized statement, photographs, inspection records, invoices, move-in condition form, resident ledger, and lease provision supporting each charge.
Lease Renewals and Early Termination
Renewal deadlines, rent increases, transfer policies, buyout provisions, and early-termination fees vary by community and state.
Review the lease for:
- The required notice period
- Automatic renewal terms
- Month-to-month charges
- Transfer requirements
- Reletting or termination fees
- Military, disability, domestic-violence, or other legal protections
Obtain any approved transfer, concession, release, or termination agreement in writing. A verbal discussion with an employee may not modify the signed lease.
Applications and Tenant Screening
Application criteria, fees, deposits, income requirements, and screening providers differ by property.
An applicant should request:
- The written rental criteria
- The application-fee and deposit terms
- Any conditional-approval requirements
- An adverse-action notice after a denial, increased deposit, or guarantor requirement
When a screening report contributed to an adverse decision, federal law generally requires the notice to identify the screening company and explain the applicant’s right to request a free copy and dispute inaccurate information.
Dispute an error with both the screening company and the person or company that supplied the incorrect information.
Former Residents and Collection Accounts
Former residents disputing a balance should collect:
- The final account statement
- The lease and move-out notice
- The deposit accounting
- Payment records
- Photographs and inspection documents
- Collection notices
- Credit reports showing the disputed account
Contact the property or Asset Living for the underlying ledger and supporting documents. Disputes involving a collection agency or consumer-reporting company may also need to be submitted directly to that third party.
Fair Housing and Accommodation Requests
Residents or applicants needing a disability-related accommodation or modification should submit a clear written request to the property manager. Explain the requested change and its connection to the disability without publishing unnecessary medical information.
Escalate an unresolved accommodation, discrimination, harassment, or retaliation concern through Asset Living’s resident-contact form.
Housing-discrimination complaints may also be submitted to the U.S. Department of Housing and Urban Development or an appropriate state or local fair-housing agency. Filing deadlines may apply.
Asset Living Privacy Requests
Privacy questions can be sent to:
Asset Living
Attn: Privacy Officer
945 Bunker Hill Road, Floor 14
Houston, TX 77024
Email: pr*****@*********ng.com
Phone: 713-782-5800
Asset Living may need to verify the requester’s identity. Property owners, resident portals, screening companies, payment processors, utility administrators, and other service providers may maintain separate privacy policies and records.
Asset Living Careers and Human Resources
Asset Living publishes corporate, leasing, maintenance, management, accounting, marketing, affordable-housing, student-housing, and regional positions through its official careers website.
The corporate telephone number and general email should not be treated as dedicated payroll, benefits, or employment-verification contacts. Applicants and employees should use the contact information provided in the job posting, onboarding documents, payroll system, benefits portal, or internal Human Resources materials.
Verify recruiting messages through Asset Living’s official careers website. Legitimate employers do not require applicants to send gift cards, cryptocurrency, wire transfers, or payments for equipment.
Asset Living Reviews and Complaints
One review was visible on CorporateOfficeHeadquarters.com when this page was updated. The reviewer described alleged difficulty reaching live employees at Asset-managed properties in the Hurst, Texas area.
This is an individual, unverified reader account. It does not prove that every allegation occurred as described or establish a companywide complaint pattern.
A helpful review should identify the community, city and state, approximate date, general issue, escalation route used, response time, and whether the concern was resolved.
Asset Living Competitors and Related Corporate Office Pages
Asset Living competes with national and regional apartment-management companies including Greystar, RPM Living, Lincoln Property Company, BH Management, MAA, Willow Bridge, and Avenue5 Residential.
- Greystar Corporate Office
- RPM Living Corporate Office
- Lincoln Property Company Corporate Office
- BH Management Corporate Office
- MAA Corporate Office
Official Asset Living Resources
- Official Asset Living Website
- Resident Contact Form and Office Directory
- Asset Living Company Overview
- Asset Living Leadership
- Licensing and Regulatory Disclosures
- Asset Living Privacy Policy
- Asset Living Careers
- HUD Housing Discrimination Complaints
Frequently Asked Questions About Asset Living
Where is Asset Living headquartered?
Asset Living is headquartered at 945 Bunker Hill Road, Floor 14, Houston, TX 77024.
What is Asset Living’s corporate phone number?
The published corporate number is 713-782-5800.
What is Asset Living’s email address?
General corporate correspondence can be sent to in**@*********ng.com.
Who is the CEO of Asset Living?
Ryan McGrath is president and chief executive officer.
How do I complain about an Asset Living property?
Contact the property manager first, request regional review, and then submit the complaint through Asset Living’s resident-contact form.
How do I submit an emergency maintenance request?
Use the emergency-maintenance number supplied by the individual community. Contact emergency services for an immediate threat to life or safety.
Does Asset Living own every property it manages?
No. Asset Living manages many communities for separate property owners. The lease identifies the legal landlord.
How do I dispute an Asset Living move-out charge?
Request the final ledger, itemized deductions, photographs, inspections, invoices, deposit accounting, and lease provisions supporting the charge.
How do I dispute a rental-application denial?
Request the adverse-action notice and screening-company information. Obtain the report and dispute inaccurate information with both the screening company and the company that supplied it.
How do I contact Asset Living about privacy?
Email pr*****@*********ng.com or write to the Privacy Officer at the Houston headquarters.
How do I apply for a job at Asset Living?
Use the official Asset Living careers website. Property-level and corporate openings are posted there.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com helps readers distinguish Asset Living’s corporate headquarters from property owners, community managers, regional offices, screening companies, collection agencies, payment providers, contractors, and government housing agencies. This page was reviewed using current Asset Living contact, leadership, privacy, licensing, careers, corporate-office, and COH review information.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Asset Living, any property owner, apartment community, screening company, collection agency, utility provider, contractor, employee, HUD, or another government housing agency.
This page is provided for informational purposes and is not legal, housing, lease, financial, fair-housing, privacy, employment, or emergency advice. Addresses, telephone numbers, executives, property assignments, fees, ownership entities, lease procedures, and complaint routes may change. Review the lease and contact the individual community for property-specific information.
Share Your Asset Living Experience
Have you contacted an Asset Living leasing office, property manager, regional manager, maintenance team, privacy department, or corporate headquarters? Share the community, city and state, general issue, approximate date, contact route used, response time, and whether the matter was resolved.
Please do not publish Social Security numbers, payment information, complete lease documents, resident ledgers, screening reports, access codes, home addresses, private telephone numbers, email addresses, employee records, medical documents, or other confidential information.