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  • RPM Living Corporate Office Headquarters: Address, Phone Number, Resident Support and Complaints

RPM Living Corporate Office Headquarters: Address, Phone Number, Resident Support and Complaints 

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RPM Living’s corporate headquarters is located at 5508 Parkcrest Drive, Suite 320, Austin, TX 78731. The published corporate telephone number is 512-480-9886. Residents with questions about rent, maintenance, lease renewals, deposits, fees, parking, pets, applications, or another community-specific matter should normally contact their apartment office or property manager first.

RPM Living is a national multifamily property management, investment, and development company. It manages conventional apartments, affordable housing, senior communities, mixed-use properties, lease-up communities, and other residential assets for numerous property owners and investment clients.

RPM Living Corporate Office and Resident Contact Information

The corporate number is not a universal maintenance, rent-payment, leasing, or emergency line for every RPM Living community. Each property has its own office, resident portal, telephone number, emergency-maintenance process, lease terms, and ownership entity.

Where Is RPM Living Headquarters?

RPM Living’s corporate headquarters is:

RPM Living, LLC
5508 Parkcrest Drive, Suite 320
Austin, TX 78731

The headquarters supports executive leadership, property operations, client services, accounting, marketing, technology, legal affairs, risk management, Human Resources, investments, development, and other companywide functions.

It is not a normal walk-in leasing office. Residents should not visit the headquarters to pay rent, collect keys, submit routine maintenance requests, return access devices, obtain a deposit refund, or review a resident ledger without first arranging an appointment.

RPM Living Corporate and Regional Offices

In addition to its Austin headquarters, RPM Living lists corporate offices in Atlanta and Phoenix and regional offices serving markets including Denver, Charleston, Chicago, Dallas, Houston, San Antonio, West Palm Beach, Las Vegas, and Nashville.

The regional office responsible for a complaint depends on the apartment’s location and operating structure. Residents can ask their property manager for the name and contact information of the regional manager responsible for their community.

RPM Living History and Leadership

RPM Living was founded in Austin in 2002 as Roscoe Property Management with 10 units under management. It expanded through organic growth, acquisitions, and a 2021 merger with CF Real Estate Services.

The company reported approximately 226,000 units under management in 2024 and was ranked fourth on the 2025 National Multifamily Housing Council list of the country’s largest apartment managers.

Current executive leadership includes:

  • Chief Executive Officer: Jason Berkowitz
  • Chief Operating Officer: Chad Borchgardt
  • President of National Operations: Cynthia Miller
  • Chief Experience Officer: Alexis Vance
  • Chief Strategy Officer: Mariana Estrada
  • Chief People Officer: David S. Lynch
  • Chief Legal Officer: John Napier
  • President of Client Services: Max O. Reinbach III

RPM Living vs. the Apartment Owner

RPM Living frequently manages apartment communities for separate property owners and investment companies. The legal landlord identified in the lease may therefore be a property-specific limited liability company rather than RPM Living itself.

Depending on the community:

  • The property owner may approve budgets, major repairs, rent policies, and capital projects.
  • RPM Living may provide the on-site employees and regional management.
  • A separate company may process applications or resident payments.
  • A third-party utility company may bill water, sewer, trash, or electricity.
  • A towing, parking, package, insurance, or collections provider may administer a separate service.

Review the lease, payment portal, notices, and account statements to identify the responsible companies.

Corporate Office vs. Community Management

The apartment community normally handles:

  • Rental applications and screening questions
  • Lease documents and renewals
  • Rent, utilities, fees, and resident ledgers
  • Routine and emergency maintenance
  • Parking, towing, pets, and amenities
  • Noise and neighbor complaints
  • Access devices, gates, keys, and packages
  • Move-in and move-out inspections
  • Security deposits and final account statements
  • Employee and property-manager complaints

The corporate office can help route unresolved concerns but may not have immediate access to every property’s lease, resident ledger, service requests, inspection records, security-deposit account, or ownership decisions.

How to Escalate an RPM Living Complaint

Residents should generally use the following sequence:

  1. Submit the issue through the resident portal or contact the apartment office.
  2. Request review by the property or community manager.
  3. Ask for the regional manager’s contact information if the matter remains unresolved.
  4. Submit a resident concern through RPM Living’s corporate contact form.
  5. Call the corporate office at 512-480-9886 if earlier efforts have not produced a response.

Prepare a concise written record containing:

  • The community name, address, and unit number
  • The resident’s lease dates
  • The date the problem began
  • Service-request or complaint numbers
  • Photographs, videos, notices, and relevant emails
  • The employees or managers already contacted
  • The lease section involved, when applicable
  • The specific repair, correction, refund, or response requested

Ask management to confirm the complaint, next action, and expected response date in writing.

Maintenance and Emergency Repair Complaints

Routine maintenance requests should be submitted through the community’s resident portal or leasing office. This creates a dated record and allows residents to monitor the request.

For an urgent problem, use the emergency-maintenance telephone number published by the community. It may appear in the lease, resident portal, office voicemail, property website, or resident handbook.

Document:

  • When the condition began
  • Every request submitted
  • Photographs or videos
  • Entries made by employees or contractors
  • Temporary repairs
  • Property damage or personal expenses
  • Promises made by management

For a fire, suspected gas leak, serious flooding, violence, medical emergency, or immediate threat to safety, contact emergency services or the appropriate utility in addition to apartment management.

Rent, Fees, and Resident Ledger Disputes

Questions about rent, late fees, utilities, insurance, parking, pets, amenities, trash, month-to-month charges, or other account entries should begin with the property’s leasing or accounting office.

Provide the lease, applicable addenda, resident ledger, payment confirmations, bank records, notices, and the date and amount of each disputed charge.

Ask management to identify the lease provision supporting the charge. When an error is confirmed, request a corrected resident ledger and written confirmation that any late fee, collection entry, or adverse account notation has also been corrected.

Do not send rent through an unfamiliar payment link, personal payment application, cryptocurrency address, wire-transfer request, or account supplied by an unsolicited caller.

Security Deposits and Move-Out Charges

Security-deposit procedures are governed by the lease, property owner, and applicable state law. The on-site office or property accounting team normally prepares the final account statement.

Before moving out:

  • Provide notice using the method required by the lease.
  • Confirm the move-out date in writing.
  • Provide a forwarding address.
  • Request move-out and cleaning instructions.
  • Photograph or video the apartment’s condition.
  • Return all keys, remotes, access cards, and parking permits.
  • Keep proof that the access devices were returned.

To dispute deductions, request the itemized statement, photographs, inspection reports, invoices, move-in condition form, resident ledger, and lease provisions supporting each charge.

Lease Renewals, Transfers, and Early Termination

Renewal offers, notice periods, rent increases, transfer policies, buyout options, and early-termination terms differ by property and state.

Review:

  • The renewal-offer expiration date
  • The required notice period
  • Month-to-month charges
  • Transfer qualifications and fees
  • Early-termination or reletting provisions
  • Military, disability, domestic-violence, or other legal protections that may apply

Verbal discussions with a leasing employee may not modify the written lease. Obtain any approved transfer, concession, release, or termination agreement in writing.

Rental Applications and Tenant Screening

Application criteria, deposits, administrative fees, screening providers, and approval standards can vary by community.

Applicants should request copies of:

  • The written rental criteria
  • The application-fee and deposit terms
  • Any conditional-approval requirements
  • An adverse-action notice after a denial or increased deposit

An adverse-action notice should identify the consumer reporting company that supplied the screening report. Applicants can request a copy of the report from that company and dispute inaccurate or outdated information directly with the reporting company and the business that supplied the information.

Former Residents, Collections, and Credit Reporting

RPM Living provides a separate Community Care portal for former residents. The company’s departmental contact page also directs people with credit-report concerns to National Credit Systems.

Former residents disputing a balance should collect:

  • The final account statement
  • The lease and move-out notice
  • Deposit accounting
  • Payment records
  • Collection letters
  • Credit reports showing the disputed entry
  • Proof that keys and access devices were returned

Dispute inaccurate credit information with both the collection or reporting company and the company that supplied the information. Keep copies and delivery confirmation for every dispute.

Fair Housing and Accommodation Complaints

Applicants and residents who need a disability-related accommodation or modification should submit a clear written request to the community manager. Include enough information for management to understand the requested change and its connection to the disability, without publishing unnecessary medical details.

Concerns involving alleged discrimination, retaliation, harassment, or an unresolved accommodation request can be escalated through RPM Living’s corporate contact form and legal or risk department.

Housing complaints may also be submitted to the U.S. Department of Housing and Urban Development or an appropriate state or local fair-housing agency. Filing deadlines may apply.

RPM Living Privacy Requests

RPM Living’s privacy policy covers information collected through its websites, applications, rental processes, communications, payments, and other services.

Privacy requests may be sent to:

RPM Living
Attn: Privacy Officer
5508 Parkcrest Drive, Suite 320
Austin, TX 78731

Email: pr***********@*******ng.com

RPM may need to verify the requester’s identity. Certain lease, payment, screening, legal, safety, and regulatory records may need to be retained even when a deletion request is submitted.

RPM Living Careers, Human Resources, and Payroll

RPM Living publishes corporate, leasing, maintenance, management, accounting, marketing, investment, development, and regional positions through its official careers website.

Applicants should verify job offers through the official careers website. Do not send money, gift cards, cryptocurrency, bank credentials, or equipment payments to an unsolicited recruiter.

RPM Living Reviews and Complaints

No customer reviews were visible on this CorporateOfficeHeadquarters.com page when it was updated. This page therefore does not assign RPM Living an overall rating or claim an established complaint pattern.

Potential review topics may include maintenance, rent charges, deposits, move-out statements, leasing communication, property conditions, employee conduct, applications, accessibility, collections, or regional management responses. These subjects do not establish how frequently a problem occurs.

A helpful review should identify the community, city and state, approximate date, general issue, escalation route used, response time, and whether the matter was resolved.

RPM Living Competitors and Related Corporate Office Pages

RPM Living competes with national and regional apartment-management, development, and real estate investment companies including Greystar, Willow Bridge, Lincoln Property Company, BH Management, MAA, Cushman & Wakefield Multifamily, and Avenue5 Residential.

Official RPM Living Resources

Frequently Asked Questions About RPM Living

Where is RPM Living’s corporate headquarters?

RPM Living is headquartered at 5508 Parkcrest Drive, Suite 320, Austin, TX 78731.

What is RPM Living’s corporate phone number?

The published headquarters number is 512-480-9886.

Who is RPM Living’s CEO?

Jason Berkowitz is Chief Executive Officer of RPM Living.

How do I contact my RPM Living apartment manager?

Use RPM Living’s community locator or resident-portal search to find the property website, leasing-office number, portal, and maintenance options.

How do I escalate an RPM Living complaint?

Contact the community manager first, request regional review, and then submit the complaint through RPM Living’s corporate contact form.

How do I submit an emergency maintenance request?

Use the emergency-maintenance number supplied by the individual property. Contact emergency services for an immediate threat to life or safety.

How do I dispute an RPM Living move-out charge?

Request the itemized final statement, photographs, inspection records, invoices, resident ledger, and lease provisions supporting the charge.

How do former residents contact RPM Living?

Former residents can use RPM Living’s Community Care portal. Credit-report disputes may also require direct contact with the collection or reporting company.

How do I contact RPM Living Human Resources?

Email hu************@*******ng.com.

How do I obtain RPM Living employment verification?

Use The Work Number with employer code 4060882.

How do I submit a privacy request?

Email pr***********@*******ng.com or write to the RPM Living Privacy Officer at the Austin headquarters.

Does RPM Living own every apartment it manages?

No. RPM Living manages many communities for separate property owners and investment clients. Review the lease to identify the legal landlord.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com helps readers distinguish RPM Living’s corporate office from individual property owners, community managers, regional offices, resident portals, screening companies, collection agencies, contractors, and government housing agencies. This page was reviewed using current RPM Living contact, leadership, resident, departmental, licensing, privacy, careers, and COH review information.

Disclaimer

CorporateOfficeHeadquarters.com is not affiliated with RPM Living, LLC, any property owner, apartment community, regional office, screening company, collection agency, utility provider, contractor, employee, HUD, or another government housing agency.

This page is provided for informational purposes and is not legal, housing, lease, financial, fair-housing, privacy, employment, or emergency advice. Corporate contacts, executives, property assignments, lease procedures, fees, ownership entities, and complaint routes may change. Review the lease and contact the individual community for property-specific information.

Share Your RPM Living Experience

Have you contacted an RPM Living leasing office, property manager, regional manager, maintenance team, Community Care, Human Resources, privacy department, or corporate headquarters? Share the community, city and state, general issue, approximate date, contact route used, response time, and whether the matter was resolved.

Please do not publish Social Security numbers, payment information, complete lease documents, resident ledgers, screening reports, access codes, home addresses, private telephone numbers, email addresses, employee records, medical documents, or other confidential information.

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