Grocery Outlet’s corporate office is located in Emeryville, California. Customers may contact the company about store complaints, pricing concerns, product quality, the Grocery Outlet mobile app, online orders, or unresolved issues involving an independently operated location. This guide includes Grocery Outlet’s headquarters address, corporate phone number, customer-support options, and complaint-escalation steps.
Grocery Outlet Corporate Office Contact Information
- Company: Grocery Outlet Holding Corp.
- Grocery Outlet Corporate Address: 5650 Hollis Street, Emeryville, CA 94608, USA
- Grocery Outlet Corporate Phone Number: 1-510-845-1999
- Customer Support and Complaints: Grocery Outlet contact form
- Store Locator: Find a Grocery Outlet store
- Online Grocery Orders: Grocery Outlet online shopping
- Investor Relations: Grocery Outlet investor website
- Official Website: groceryoutlet.com
- Stock Symbol: GO on the Nasdaq Stock Market
Grocery Outlet does not prominently publish a separate nationwide customer-service telephone number. Store-specific concerns should usually begin with the manager or independent operator of the location involved. Unresolved complaints can be submitted through the company’s official contact form.
About Grocery Outlet
Grocery Outlet was founded in 1946 by Jim Read as Cannery Sales, a military-surplus grocery operation in San Francisco. The business later expanded its assortment and adopted the Grocery Outlet name.
The company operates as an extreme-value grocery retailer. It purchases discounted inventory that may include manufacturer overruns, packaging changes, seasonal merchandise, closeouts, and other opportunistic products. Stores also carry everyday grocery essentials, fresh produce, meat, dairy, frozen foods, household supplies, health and beauty products, and private-label merchandise.
Because part of the inventory is purchased opportunistically, product selection can change frequently. A brand or item available during one visit may not be restocked after it sells out.
Who Owns Grocery Outlet?
Grocery Outlet Holding Corp. is a publicly traded company listed on the Nasdaq Stock Market under the symbol GO. It is not owned by Aldi, Kroger, Walmart, Safeway, or another national supermarket company.
Most Grocery Outlet locations are run by independent operators who manage the daily operations of their individual stores. Grocery Outlet supplies inventory, branding, systems, and other business support, while the local operator handles many store-level matters.
This structure means that concerns involving an individual employee, refund, store condition, or local transaction will often be addressed first by that store’s operator or management team.
How Many Grocery Outlet Stores Are There?
Grocery Outlet reported 549 stores in 16 states at the end of its first fiscal quarter of 2026. The company’s footprint includes locations across the western, eastern, southeastern, and mid-Atlantic United States.
Store totals can change as new locations open and underperforming locations close. Customers should use Grocery Outlet’s official store locator for the latest information about nearby stores, operating hours, and local contact numbers.
Choose the Correct Grocery Outlet Support Route
Local Store Complaint
Contact the store and ask for the manager or independent operator. This is generally the best route for complaints involving:
- Employee or manager conduct
- Incorrect shelf or register prices
- Expired or damaged merchandise
- Store cleanliness
- Shopping carts or store equipment
- Refund or exchange requests
- Product availability
Grocery Outlet Mobile App or Account Problem
Use the company’s online contact form for problems signing in, accessing offers, using digital coupons, or managing a Grocery Outlet account. Include the email address or phone number associated with the account, but never place your password in the message.
Online Grocery Order
Online Grocery Outlet orders may be fulfilled with the assistance of Instacart. Begin with the order details in your online account for missing products, substitutions, delivery problems, or order refunds. If the matter involves store preparation rather than delivery, contact the participating Grocery Outlet location as well.
Employment or Human Resources Concern
Job applicants should contact the store where they applied because independent operators may handle local hiring. Current employees can begin with their operator, store manager, or designated human resources contact. The Emeryville corporate switchboard may be able to route appropriate corporate inquiries.
Investor or Shareholder Inquiry
Investors should use Grocery Outlet Holding Corp.’s official investor-relations website rather than the consumer contact form.
How To File a Grocery Outlet Complaint
Follow these steps when a problem is not resolved during your initial store visit:
- Speak with the store manager: Clearly describe the concern and the resolution you are requesting.
- Ask for the independent operator: Many Grocery Outlet stores are locally operated, and the operator may have authority over store-level decisions.
- Document the transaction: Keep your receipt, product packaging, photographs, order number, and any relevant app screenshots.
- Submit the corporate contact form: Provide the store location, date, time, department, people already contacted, and requested resolution.
- Retain the confirmation: Save a copy or screenshot of your submission and record when it was sent.
- Call the corporate office: If the written complaint remains unanswered, call 1-510-845-1999 and ask which department handles unresolved store concerns.
Information To Include With Your Complaint
Providing specific information can make it easier for the store or corporate office to investigate:
- Store address, city, and state
- Date and approximate time of the visit
- Receipt or online order number
- Product name, brand, package size, and UPC
- Displayed price and charged price
- Expiration, use-by, or sell-by date
- Names or descriptions of employees already contacted
- Photographs of the product, shelf label, receipt, or packaging
- The specific refund, correction, or follow-up you are requesting
Grocery Outlet Pricing and Product Availability
Grocery Outlet’s inventory model differs from that of a conventional supermarket. Prices and products can vary by location because stores receive changing quantities of closeout, overstock, and opportunistically purchased merchandise.
A product disappearing from a store does not necessarily mean it was discontinued nationally. The store may simply have sold its available inventory. Customers searching for a particular item should call the local store before visiting.
If a shelf label and register price differ, photograph the shelf label and retain the receipt. Ask the store manager to review the discrepancy before submitting a corporate complaint.
Grocery Outlet Refunds and Returns
Refund and return decisions are generally handled by the location where the product was purchased. Bring the item, packaging, and receipt to the store when available. Product type, condition, purchase date, and local policies may affect whether a refund or replacement is offered.
For an online order, review the order in your account and report the affected item through the available online support process. Problems involving delivery fees, driver conduct, or delivery timing may need to be handled by the delivery provider.
Grocery Outlet Reviews and Common Complaints
Positive reviews often mention Grocery Outlet’s discounted prices, changing selection of name-brand products, organic and specialty items, locally operated stores, and the opportunity to find unexpected bargains.
Customer experiences vary by location. Complaints posted by CorporateOfficeHeadquarters.com readers have included:
- Difficulty signing into a newly created Grocery Outlet account
- Prices that were higher than customers expected
- Expired meat, bakery products, or other merchandise
- Incorrect or unclear wine pricing
- Rude interactions with cashiers or store managers
- A lack of available shopping carts or baskets
- Inconsistent product availability
- Difficulty finding a direct customer-service contact
These reports reflect individual experiences and may not represent every Grocery Outlet location. Because stores are independently operated, service and complaint handling can differ among locations.
Grocery Outlet Competitors
Grocery Outlet competes with discount grocers such as Aldi and Lidl, dollar-store retailers such as Dollar General, and conventional supermarkets including Kroger, Safeway, and Walmart.
Other competitors may include WinCo Foods, Save A Lot, local liquidation markets, warehouse clubs, and regional supermarket chains. Grocery Outlet differentiates itself through its independent-operator model and frequently changing selection of deeply discounted products.
Frequently Asked Questions
Where is Grocery Outlet’s corporate headquarters?
Grocery Outlet Holding Corp. is headquartered at 5650 Hollis Street, Emeryville, CA 94608.
What is Grocery Outlet’s corporate phone number?
The Grocery Outlet corporate office can be reached at 1-510-845-1999.
Does Grocery Outlet have a customer-service phone number?
Grocery Outlet does not prominently publish a separate nationwide consumer-service number. Customers should begin with the local store or use the official online contact form.
How do I complain about a Grocery Outlet employee or manager?
Ask for the store manager or independent operator. If the concern involves the manager or is not resolved locally, submit the official Grocery Outlet contact form with the store location, date, time, and details.
Are Grocery Outlet stores franchises?
Grocery Outlet describes its locations as independently operated stores. Independent operators run the stores under agreements with Grocery Outlet, but the arrangement is not identical to every traditional retail franchise system.
Why does Grocery Outlet’s inventory change so frequently?
Grocery Outlet purchases manufacturer overruns, closeouts, packaging-change inventory, and other opportunistic products. Quantities can be limited, so some merchandise may not be restocked after it sells out.
How do I report an expired product?
Take the product and receipt to the store and ask for the manager. Photograph the expiration date and packaging. If the store does not address the concern, submit the information through Grocery Outlet’s contact form.
How do I resolve a Grocery Outlet app login problem?
Confirm that you are using the same phone number or email associated with the account. Try the available password-reset or verification process. If access still fails, submit the official contact form with a description of the error and screenshots when possible.
Who owns Grocery Outlet?
Grocery Outlet Holding Corp. is a publicly traded corporation listed on Nasdaq under the stock symbol GO. Its stores are primarily managed by independent local operators.
Does Grocery Outlet deliver groceries?
Online ordering and delivery may be available at participating locations through Grocery Outlet’s shopping platform and Instacart. Availability, prices, fees, and delivery areas vary by location.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com has helped consumers locate corporate addresses, headquarters phone numbers, and complaint-escalation information since 2007. We provide independent corporate contact information and a public forum where customers can describe their experiences with individual companies and locations.
Page Update Note
This page was updated on August 4, 2026. The update adds Grocery Outlet’s current store count and operating footprint, public-company information, independent-operator explanation, online-order guidance, app assistance, and expanded complaint-escalation instructions.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Grocery Outlet Holding Corp. or any independently operated Grocery Outlet store. This page is provided for informational purposes and as an independent platform for reviews, complaints, ratings, and feedback. Addresses, phone numbers, store totals, policies, and support options can change. Confirm important information directly with Grocery Outlet.
Share Your Grocery Outlet Review
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