SCHEELS corporate office is located in Fargo, North Dakota. Scheels All Sports, Inc. currently lists 701-670-8388 for its Customer Experience Team, including online-order support by telephone and text. Customers can also use the SCHEELS Help Center for chat, order tracking, returns, price matching, Gift Cards, MySCHEELS accounts, store information, and written feedback.
Customers with questions about an in-store purchase, online order, refund, defective item, Gift Card, SCHEELS Visa, Service Shop repair, store attraction, donation request, or local employee interaction should use the support route responsible for that issue before attempting a company-level escalation.
SCHEELS Corporate Office Contact Information
- Legal Company Name: Scheels All Sports, Inc.
- Corporate Office Location: Fargo, North Dakota, USA
- Exact Corporate Street Address: Not prominently published on the current official pages reviewed
- Online-Order Customer Experience Telephone: 701-670-8388
- Customer Experience Text Number: 701-670-8388
- Help Center and Customer Feedback: SCHEELS Help Center
- Store Locator: Find a SCHEELS store
- Order Tracking: Track a SCHEELS order
- Returns: Start an online return
- MySCHEELS Account: Sign in or create an account
- Chief Executive Officer: Matt Hanson
- President: Todd Anderson
- Ownership: Privately held and 100% employee-owned
- Official Website: SCHEELS.com
- Careers: SCHEELS Careers
The telephone number 701-356-8264 is not prominently published on SCHEELS’ current Help Center, corporate-history, privacy, returns, or careers pages and should not remain labeled as the verified main corporate number without direct confirmation.
SCHEELS’ privacy policy lists 1715 Gold Drive, Fargo, ND 58103 for privacy correspondence. That address should not automatically be treated as the general corporate headquarters, product-return address, complaint address, or destination for legal notices.
Where Is SCHEELS Headquarters?
SCHEELS identifies its corporate office as being in Fargo, North Dakota. Its official careers page includes a separate “Corporate Office – Fargo, ND” employment category, and its company history describes executive leadership working from the Fargo corporate office.
The current official pages reviewed do not prominently publish one general headquarters street address for customer correspondence. Readers should verify the destination directly before mailing legal notices, original documents, products, employment records, tax forms, or time-sensitive materials.
The corporate office is not a retail store, store-pickup counter, product-return warehouse, Service Shop, firearm-transfer location, SCHEELS Visa payment centre, or destination for damaged merchandise.
SCHEELS Ownership and Leadership
Scheels All Sports, Inc. is a privately held, 100% employee-owned company. SCHEELS converted to an Employee Stock Ownership Plan in 1991, and its current careers information reports more than 12,000 employee owners.
- Chief Executive Officer: Matt Hanson
- President: Todd Anderson
- Business Type: Privately held sporting-goods and specialty retailer
- Ownership Structure: Employee Stock Ownership Plan
- Founded: 1902
- Corporate Office: Fargo, North Dakota
Matt Hanson became CEO in 2024 after beginning his SCHEELS career as a part-time cashier. Todd Anderson became company president in 2021 after holding leadership positions at several stores.
Leadership roles, employee-owner totals, store counts, and corporate contact information can change. Verify current company information through SCHEELS’ official website.
Corporate Office vs. Customer Experience and Local Stores
The Fargo corporate office handles company-level leadership, business operations, corporate employment, legal matters, privacy administration, partnerships, strategy, and higher-level unresolved concerns.
The Customer Experience Team handles SCHEELS.com orders, order changes, cancellations, tracking, shipping questions, returns, price matches, damaged deliveries, account access, and other online-shopping issues.
Individual SCHEELS stores generally control:
- Local store hours
- In-store returns
- Local employee and manager concerns
- Product availability
- Store-pickup orders
- Service Shop repairs
- Store attractions
- Local events
- Donations and sponsorships
- Store-level safety and security matters
- Regulated-product transactions
Choose the Correct SCHEELS Support Route
- Online order: Use MySCHEELS, order tracking, chat, or call 701-670-8388.
- Cancel an order: Use the self-service cancellation option in MySCHEELS when available.
- Store-pickup order: Contact the selected store and bring the order confirmation and valid identification.
- In-store purchase: Contact the store where the transaction occurred.
- Return or refund: Use the return portal or visit a store with the order confirmation or receipt.
- Damaged online delivery: Photograph the item, product label, shipping carton, and packaging, then contact Customer Experience.
- Route-protected shipment: Use Route’s claim process for an eligible lost, stolen, or damaged package.
- Defective in-store product: Return to the store with the product and receipt.
- Gift Card problem: Use the Gift Card information and balance pages or contact Customer Experience.
- SCHEELS Visa account: Contact FNBO for payments, balances, statements, credit limits, and account servicing.
- MySCHEELS login problem: Reset the password or contact Customer Experience.
- Service Shop repair: Contact the local store because services and prices vary.
- Donation or sponsorship: Submit the request to the local store.
- Employment: Use the official careers page and select the relevant store or Fargo corporate office.
- Privacy request: Use the privacy-policy contact process.
- Corporate or legal matter: Verify the correct Fargo destination before mailing formal correspondence.
What to Have Before Contacting SCHEELS
- Store name and location
- Purchase date and approximate time
- Online order number
- Receipt or invoice
- Product name, brand, model, size, and colour
- UPC, barcode, or product tag information
- Payment method
- Shipping carrier and tracking number
- Store-pickup confirmation
- Photographs of damage, packaging, or defects
- Return tracking information
- MySCHEELS account email, supplied privately
- Existing support or complaint reference
- The specific resolution being requested
Provide order numbers, payment information, Gift Card details, Visa-account information, government identification, tax documents, and private contact information only through official private channels.
How to Escalate an Unresolved SCHEELS Complaint
- Identify whether the issue involves a store, online order, financial partner, carrier, manufacturer, or another provider.
- Contact the store manager for an in-store transaction or local employee concern.
- Contact the Customer Experience Team for a SCHEELS.com order.
- Use the Help Center feedback form to create a written record.
- Describe the issue factually and in chronological order.
- State the resolution being requested.
- Keep receipts, order confirmations, photographs, tracking records, and correspondence.
- Ask for or retain any available case reference.
- Follow up through the same support route.
- Request company-level review when the responsible store or support team has not resolved a substantial concern.
Because SCHEELS does not prominently publish one general corporate mailing address on the current pages reviewed, confirm the correct Fargo address directly before mailing an escalation.
Send copies rather than original receipts, Gift Cards, identification documents, court papers, tax records, or irreplaceable materials. Do not mail damaged merchandise, hazardous products, ammunition, firearms, food, liquids, or batteries without written instructions.
SCHEELS Online Orders
SCHEELS begins processing online orders quickly. Eligible orders may be cancelled or updated through a MySCHEELS account, but changes may no longer be possible after processing or shipment begins.
Customers can use MySCHEELS to:
- Review order history
- Track current shipments
- Request cancellation when available
- Update eligible shipping details
- Resend an invoice
- Request a gift receipt
- Review online and qualifying in-store purchases
- Manage saved products and account information
- MySCHEELS: Manage a SCHEELS account
- Order Tracking: Track an order
- Customer Experience: 701-670-8388
Store Pickup Orders
SCHEELS states that many store-pickup orders are ready within approximately one hour. Customers should wait for the ready-for-pickup confirmation before travelling.
Bring:
- Order confirmation
- Valid identification
- The name of the selected store
- Any authorised-pickup information
Pickup orders are generally held for seven days before being refunded and returned to inventory. Contact the store directly when additional time is needed.
SCHEELS Returns and Refunds
SCHEELS generally accepts eligible returns within 90 days of purchase. Online purchases may be returned using a prepaid return label or taken to a SCHEELS store with the order confirmation.
To qualify for a full refund, products generally must be:
- Complete
- In original condition
- In original packaging when applicable
- Returned with the required purchase information
- Eligible under the current return policy
Refunds are ordinarily issued to the original payment method or a SCHEELS Gift Card. After SCHEELS processes the return, a bank or payment provider may require an additional three to five business days to post the credit.
- Start a Return: Create a SCHEELS return
- Return Policy: Review the current policy
Return Restrictions and Special Products
SCHEELS publishes exclusions and special procedures for several product categories. These currently include restrictions involving:
- Gift Cards
- Ammunition
- Reloading powders and primers
- Firearms
- Bows
- Autographed memorabilia
- Trading and sports cards
- Mystery or surprise products
- Certain golf simulators
- Opened LEGO sets
- Selected premium-brand products
Warranty and return procedures can also differ for fishing rods, bats, hockey sticks, electronics, watches, and manufacturer-supported products.
Review the current written policy and contact Customer Experience before shipping a restricted, regulated, unusually large, hazardous, or expensive product.
Defective or Incorrect Products
For an online purchase that appears defective or incorrect:
- Stop using the product when continued use may cause damage or injury.
- Photograph the complete product.
- Photograph all tags, labels, barcodes, and model information.
- Keep the packaging and accessories.
- Contact Customer Experience for instructions.
For an in-store purchase, bring the item and receipt to the store where it was purchased. A defect, warranty replacement, exchange, refund, or other remedy may depend on the product, manufacturer, purchase date, condition, and written policy.
Shipping, Lost Packages, and Route Protection
SCHEELS ships orders through carriers such as UPS, FedEx, and USPS. Large products and vendor-direct shipments may require additional processing or freight delivery.
When a package is marked delivered but cannot be found:
- Verify the delivery address.
- Check entrances, garages, parcel lockers, and other delivery areas.
- Ask household members and neighbours.
- Review carrier photographs or delivery messages.
- Contact Route when optional Route protection was purchased.
- Contact SCHEELS Customer Experience for assistance with an unprotected order.
Route is a separate shipping-protection provider. Its claim deadlines, documentation requirements, coverage decisions, and remedies are governed by its own terms.
Damaged Deliveries
For an item damaged during delivery, take clear photographs of:
- The damaged item
- The product label
- The model and UPC information
- The shipping carton
- Internal packaging
- Visible carrier damage
Retain all packaging until the claim or support process is complete. Contact Route when protection was purchased; otherwise, contact the SCHEELS Customer Experience Team.
SCHEELS Gift Cards
SCHEELS sells physical and electronic Gift Cards for use online and at SCHEELS stores.
The current Help Center states that Gift Cards:
- Can be used online or in stores
- Do not expire
- Do not have transaction or maintenance fees
- Can be combined with a credit or debit card when the balance is insufficient
- Can be checked through the official balance page
When an order paid with a Gift Card is cancelled, returned, or out of stock, SCHEELS may issue a replacement electronic Gift Card for the refunded value.
- Purchase Gift Cards: SCHEELS Gift Cards
- Gift Card Policy: Review Gift Card terms
Do not publish a Gift Card number, PIN, barcode, balance, receipt, or electronic-delivery link.
SCHEELS Visa Support
The SCHEELS Visa is issued and administered by First National Bank of Omaha. FNBO, rather than a SCHEELS store, controls credit approval, account balances, statements, interest, payment history, credit limits, and card-account servicing.
- SCHEELS Visa Information: Review card benefits and applications
- FNBO Telephone: 1-888-200-7990
- FNBO Account Website: Manage the card account
SCHEELS stores cannot process SCHEELS Visa payments. A store complaint or product return does not automatically dispute a card transaction or change the cardholder agreement.
Do not publish a card number, security code, account balance, statement, application information, or verification code.
MySCHEELS Account Support
A MySCHEELS account can be used to manage online orders, purchase history, saved products, Gift Cards, SCHEELS Visa rewards, and other account features.
Customers who cannot sign in should begin with the password-reset process. SCHEELS currently states that it cannot change the email address attached to an existing MySCHEELS account; a customer may need to create a new account and reconnect eligible card information.
Contact Customer Experience when password reset does not restore access. Do not share account passwords or one-time verification codes.
Price Match Requests
SCHEELS offers price matching for qualifying products at its discretion.
The competing item generally must be:
- The identical brand and model
- The same size and colour
- Offered by an authorised retailer
- Currently in stock
- Available for purchase at the time of the request
Online price-match requests may require a MySCHEELS account, the item in the shopping cart, completed address information, and a link to the competitor’s listing.
- Price Matching: Review or request a price match
SCHEELS Service Shops
Many SCHEELS locations offer repair, maintenance, assembly, sharpening, tuning, or other sporting-goods services. Services, pricing, turnaround times, warranties, and accepted equipment vary by store.
- Service Shops: Review available services
- Store Locator: Contact a local store
Confirm the service estimate, parts, completion date, warranty, storage responsibility, and pickup procedure before leaving valuable equipment.
Store Attractions, Accessibility, and Events
SCHEELS locations may offer Ferris wheels, aquariums, arcades, cafés, candy shops, simulators, events, and other attractions. Features differ by store.
Customers with accessibility questions should contact the store before visiting. Electric carts may be available in limited quantities, and attraction rules may include height, age, supervision, ticket, or safety requirements.
A corporate-office listing cannot confirm the current operation of a Ferris wheel, elevator, attraction, restaurant, or event at a specific store.
Donations and Sponsorships
SCHEELS handles most donation and sponsorship requests at the local-store level.
- Community Involvement: SCHEELS community information
Submission does not guarantee approval. Each store may evaluate requests based on location, organisation, timing, available budget, documentation, and local priorities.
SCHEELS Careers
- Careers Website: Search SCHEELS jobs
The careers page includes store positions and a separate Fargo corporate-office category.
Verify recruitment messages through the official careers site. Do not pay application, training, background-check, equipment, or interview fees using Gift Cards, cryptocurrency, wire transfers, or payment applications.
Do not publish Social Security numbers, dates of birth, identity documents, background-check records, or banking information in a review.
SCHEELS Privacy Requests
SCHEELS’ privacy policy provides a separate process for requests involving access, correction, deletion, targeted advertising, sensitive information, and other privacy rights.
- Privacy Telephone: 701-670-8388
- Privacy Mailing Address: SCHEELS.com – Privacy, 1715 Gold Drive, Fargo, ND 58103
- Privacy Policy: Review SCHEELS privacy practices
The Gold Drive address is published for privacy correspondence and should not automatically be used for general returns, employment applications, customer complaints, or corporate legal notices.
SCHEELS Scam and Impersonation Warning
Use SCHEELS.com, the official store directory, the Help Center, and verified FNBO contacts before providing order, Gift Card, credit-card, employment, tax, or identity information.
Be cautious of:
- Sponsored customer-service telephone numbers
- Fake Gift Card balance websites
- Fraudulent refund offers
- Fake recruitment messages
- Counterfeit order-confirmation emails
- Requests for remote access to a phone or computer
- Requests for passwords or verification codes
- Payment requests involving Gift Cards, cryptocurrency, or wire transfers to individuals
Contact the card issuer directly about an unauthorised completed payment.
SCHEELS Reviews and Complaints
CorporateOfficeHeadquarters.com currently displays three comments for SCHEELS.
A May 2025 Billings reviewer describes a disagreement involving an allegedly defective item, an exchange, future warranty coverage, and communication with store management.
A separate May 2025 reviewer alleges that a family member was detained at an Omaha store and cited after leaving with an unpaid low-value item that had reportedly been left in a stroller by mistake. The comment also describes a trespass notice and a pending legal matter.
A September 2024 comment is a commercial solicitation from a sign company concerning a burned-out neon sign at the Lincoln store. It is not a customer review and should be removed or relocated.
The two substantive comments are individual, unverified accounts. They should not be treated as proof of defective merchandise, unlawful detention, improper prosecution, universal return practices, or company-wide customer sentiment.
No SCHEELS or CorporateOfficeHeadquarters.com response is currently visible beneath the comments.
SCHEELS Competitors and Related Corporate Office Pages
SCHEELS competes with sporting-goods retailers, outdoor retailers, footwear and apparel stores, online marketplaces, and specialty hunting, fishing, fitness, and recreational-equipment sellers.
Readers comparing sporting-goods corporate offices, return policies, online orders, Gift Cards, and store complaints may also visit:
- Dick’s Sporting Goods Corporate Office
- Bass Pro Shops Corporate Office
- Amazon Corporate Office
- Walmart Corporate Office
Related Resources
- Official SCHEELS Website
- SCHEELS Help Center
- SCHEELS Store Locator
- Order Tracking
- Start a Return
- Return Policy
- Shipping Policy
- SCHEELS Gift Cards
- Gift Card Policy
- MySCHEELS Account
- SCHEELS Visa
- SCHEELS Service Shops
- About SCHEELS
- SCHEELS History
- SCHEELS Careers
- SCHEELS Privacy Policy
Frequently Asked Questions About SCHEELS Corporate Office
Where is the SCHEELS corporate office?
SCHEELS identifies its corporate office as being in Fargo, North Dakota. Its current official pages do not prominently publish one general street address for customer correspondence.
Is 4550 15th Avenue South the verified SCHEELS headquarters address?
That address has appeared in corporate directories, but it was not prominently confirmed on the current official SCHEELS pages reviewed. Verify the destination directly before mailing time-sensitive correspondence.
What is the SCHEELS customer-service number?
SCHEELS currently lists 701-670-8388 for online-order Customer Experience assistance by telephone and text.
Is 701-356-8264 still the SCHEELS corporate number?
That number is not prominently published on the current official Help Center, privacy, careers, history, or returns pages reviewed. It should not be presented as verified without direct confirmation.
Who owns SCHEELS?
SCHEELS is a privately held, 100% employee-owned business operating through an Employee Stock Ownership Plan.
Who is the CEO of SCHEELS?
Matt Hanson became SCHEELS’ CEO in 2024.
Who is the president of SCHEELS?
Todd Anderson has served as president since 2021.
How do I complain about a SCHEELS store?
Contact the store manager first, keep the receipt and relevant records, and submit written feedback through the SCHEELS Help Center when additional review is needed.
How long do I have to return a SCHEELS purchase?
Most eligible products may be returned within 90 days, subject to the current return policy, product condition, proof of purchase, and category-specific exclusions.
Can an online SCHEELS order be returned in a store?
Yes. SCHEELS states that eligible online purchases can be returned to a store within the return period with the order confirmation.
Do SCHEELS Gift Cards expire?
SCHEELS states that its Gift Cards do not expire and do not have transaction or maintenance fees.
Can a SCHEELS store accept a SCHEELS Visa payment?
No. SCHEELS states that Visa-account payments must be made online or by telephone through FNBO.
Does posting a review contact SCHEELS?
No. Posting on CorporateOfficeHeadquarters.com does not contact SCHEELS, cancel an order, request a return, dispute a store incident, file a Route claim, restore an account, or create a Customer Experience case.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides corporate office, headquarters, telephone, ownership, complaint-route, and review information for sporting-goods companies, retailers, restaurants, financial institutions, airlines, healthcare systems, hotels, manufacturers, and other major organisations.
This page is designed to help readers distinguish the SCHEELS Fargo corporate office from Customer Experience, local stores, MySCHEELS, SCHEELS Visa and FNBO, Route shipping protection, Gift Card services, Service Shops, careers, and privacy contacts.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Scheels All Sports, Inc., any SCHEELS store, employee, product manufacturer, shipping carrier, Route, First National Bank of Omaha, Visa, Service Shop provider, or government agency.
This page is provided for informational purposes only and is not legal, financial, credit, tax, product-safety, warranty, employment, firearms, or regulatory advice.
Corporate contacts, addresses, telephone numbers, return policies, Gift Card terms, store services, leadership, shipping procedures, financial partners, and support routes can change. Verify current information through SCHEELS’ official website and the organisation responsible for the transaction.
CorporateOfficeHeadquarters.com cannot cancel an order, issue a refund, approve a return, replace a Gift Card, service a Visa account, restore MySCHEELS access, repair equipment, investigate a store-security incident, or submit a complaint to SCHEELS.
Share Your SCHEELS Experience
Have you contacted a SCHEELS store, store manager, Customer Experience, online-order support, Gift Card support, MySCHEELS, FNBO, a Service Shop, careers, privacy support, or the Fargo corporate office? Leave a factual review below describing the general issue, support route used, approximate response time, and whether the matter was resolved.
Helpful reviews may include the store city and state, approximate date, product or service involved, support route used, response time, and final result.
Reviews must be based on the writer’s own experience. Vendor advertisements, sales pitches, unrelated political commentary, and statements based only on another person’s experience may be removed or relocated.
Please do not post order numbers, complete receipts, payment information, Gift Card numbers, PINs, SCHEELS Visa details, MySCHEELS passwords, home addresses, government identification, tax records, court documents, surveillance images, photographs identifying children, or private employee information.
Posting on CorporateOfficeHeadquarters.com does not contact SCHEELS. It does not cancel an order, request a refund, initiate a return, dispute a store-security incident, file a carrier claim, restore a MySCHEELS account, service a SCHEELS Visa, report a defective product, or protect a return, warranty, court, contractual, regulatory, or legal deadline.
Last Updated: July 15, 2026
