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  • Bass Pro Shops Corporate Office Headquarters, Address, Phone Number, Customer Service and Complaints

Bass Pro Shops Corporate Office Headquarters, Address, Phone Number, Customer Service and Complaints 

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Bass Pro Shops corporate office headquarters are located in Springfield, Missouri. People often search for the Bass Pro Shops corporate office when they need the Bass Pro headquarters address, Bass Pro corporate address, Bass Pro Shops phone number, Bass Pro customer service, Bass Pro Shops customer service email, Cabela’s corporate office, order support, return help, gift card support, CLUB credit card support, store complaint escalation, executive contact information, legal correspondence, or help with unresolved retail, online order, shipping, return, refund, gift card, rewards, credit card, store, product, boat, outdoor gear, or customer-service complaints. Bass Pro Shops and Cabela’s list their corporate headquarters at 2500 E. Kearney St., Springfield, MO 65898.

Bass Pro Shops Corporate Office and Headquarters Contact Information

The Bass Pro Shops corporate office phone number is best treated as a headquarters or Springfield switchboard contact. For most retail purchases, online orders, order tracking, product returns, refunds, store issues, gift cards, CLUB rewards, CLUB Mastercard questions, warranties, boat sales, boat service, or customer-service complaints, customers should begin with Bass Pro Shops Customer Service, the local store involved, the Help Center, or the account-specific support route tied to the purchase.

Bass Pro Shops corporate office headquarters in Springfield Missouri
Bass Pro Shops and Cabela’s corporate headquarters are in Springfield, Missouri.

Bass Pro Shops Headquarters Address in Springfield

Bass Pro Shops and Cabela’s corporate headquarters are located at 2500 E. Kearney St., Springfield, Missouri 65898. This is the address many readers search for when looking for Bass Pro corporate office, Bass Pro Shops corporate office, Bass Pro headquarters, Bass Pro Shops headquarters, Bass Pro Shops address, Bass Pro Shop headquarters, Bass Pro Shops HQ, or Bass Pro Shops corporate address.

Bass Pro Shops began in Springfield, Missouri, and the company remains closely tied to the area. Johnny Morris founded Bass Pro Shops in 1972 after selling fishing tackle from the back of his father’s store. The company is now one of the best-known outdoor retailers in North America, with related brands and operations that include Cabela’s, boating centers, outdoor gear, apparel, fishing, camping, marine, conservation, resorts, restaurants, and other outdoor-related businesses.

Bass Pro Shops Corporate Office vs. Bass Pro Shops Customer Service

The Bass Pro Shops corporate office is generally used for headquarters matters, legal correspondence, executive-level concerns, corporate careers, vendor or business correspondence, conservation partnerships, media, corporate governance, and high-level unresolved complaints. Most customer issues should begin with Bass Pro Shops Customer Service, the official Help Center, the local store involved, online order support, gift card support, or CLUB Mastercard support.

Bass Pro Shops customer service may ask for your order number, store location, receipt, product number, gift card information, CLUB account details, tracking number, return label, warranty information, credit card support route, boat sales or service location, or previous case number. Do not post order numbers, full gift card numbers, CLUB account details, payment information, home addresses, phone numbers, email addresses, hunting or fishing license details, firearm-related private information, or screenshots containing private data in public comment sections.

Choose the Correct Bass Pro Shops Support Route

  • General customer service: Call 1-800-227-7776, email cu**************@*****ro.com, or use the official Help Center.
  • Store complaint: Contact the Bass Pro Shops or Cabela’s store involved and ask for store management first.
  • Online order issue: Use BassPro.com customer service with the order number, tracking number, product details, and purchase email.
  • Return or exchange issue: Review the return policy and keep your receipt or valid proof of purchase.
  • Gift card issue: Use official gift card support and keep full card numbers private.
  • Lost, stolen, or damaged gift card: Bass Pro Shops lists gi************@*****ro.com for Bass Pro Shops gift card replacement issues.
  • CLUB Mastercard issue: Contact Capital One account services at 1-800-300-1723.
  • CLUB rewards issue: Use Bass Pro Shops CLUB support or customer service.
  • Boat sales or boat service issue: Contact the Bass Pro Shops/Cabela’s Boating Center or service center involved.
  • Product warranty issue: Review Bass Pro Shops support guidance and any manufacturer warranty information.
  • Corporate-level concern: Contact Bass Pro Shops corporate office after customer service, store management, online order support, or account-specific routes have been attempted.

What to Have Before Contacting Bass Pro Shops Corporate Office

  • Your full name and contact information
  • Store location involved, if the issue happened in a store
  • Order number, receipt, invoice, or packing slip, but not in public comments
  • Purchase date, return date, delivery date, or store visit date
  • Product name, product number, size, color, model, department, or SKU if available
  • Tracking number, shipping carrier, return label, or delivery confirmation if relevant
  • Gift card details, but only through official support channels
  • CLUB account or CLUB Mastercard details, but not full card numbers
  • Photos of damaged, defective, incorrect, or missing merchandise, with private information removed
  • Names of store managers or customer-service representatives previously contacted, if appropriate
  • Case number, email thread, chat transcript, call notes, or written response from Bass Pro Shops
  • A short timeline and the specific resolution you are requesting

Do not post private information in public reviews or comment sections. Avoid sharing order numbers, receipts, full gift card numbers, payment-card numbers, CLUB account details, addresses, phone numbers, email addresses, identity documents, hunting or fishing license numbers, serial numbers, warranty documents, or screenshots containing private data.

How to Escalate a Bass Pro Shops Complaint

Start with the support route closest to the problem. If the complaint involves a store purchase, store return, associate interaction, store pickup, curbside pickup, inventory issue, boat service, or in-store customer service, contact the store involved and ask for a manager. Store leadership can often review receipts, pickup records, store inventory, return decisions, service notes, and associate interactions faster than corporate headquarters.

If the issue involves an online order, shipping, return label, refund, damaged shipment, missing package, wrong item, catalog order, gift card, CLUB rewards, or BassPro.com account, contact Bass Pro Shops Customer Service at 1-800-227-7776, email cu**************@*****ro.com, or use the official Help Center. Ask for a case number and keep written records of the response.

If the matter remains unresolved after using store, online, customer-service, gift card, CLUB, or credit card routes, you may contact Bass Pro Shops corporate office. Written correspondence may be directed to Bass Pro Shops / BPS Direct, L.L.C., 2500 E. Kearney St., Springfield, MO 65898. Corporate correspondence is best used for unresolved or higher-level issues after normal support channels have been attempted.

Common Reasons Customers Contact Bass Pro Shops Corporate Office

  • Finding the Bass Pro Shops corporate office or headquarters address
  • Looking for the Bass Pro corporate office phone number
  • Trying to contact Bass Pro customer service or email support
  • Online order, shipping, delivery, missing package, or wrong item complaints
  • Return, refund, exchange, receipt, inspection, or warranty complaints
  • Store complaints involving associates, managers, checkout, pickup, inventory, or service
  • Gift card balance, lost card, damaged card, or gift card replacement issues
  • Bass Pro Shops CLUB rewards, points, account access, or promotion questions
  • Bass Pro Shops CLUB Mastercard billing, payment, or account-service issues
  • Boat sales, boat service, marine, off-road, or service center concerns
  • Product safety, warranty, recall, damaged merchandise, or quality concerns
  • Careers, vendor relations, conservation, media, legal, or corporate correspondence questions

Bass Pro Shops Returns, Refunds, Exchanges, and Warranty Complaints

Bass Pro Shops return complaints may involve receipts, online orders, catalog orders, return labels, exchanges, refunds, damaged items, manufacturer warranties, store inspection, gift returns, or purchases made through Cabela’s. Bass Pro Shops generally directs customers to return eligible purchases within the stated return window and with valid proof of purchase when available.

If your return or exchange is denied or handled differently than expected, ask customer service or store management to explain the policy reason. Keep the product, packaging, receipt, order confirmation, return label, shipping record, and any written support response until the issue is resolved. If the product has a manufacturer warranty, Bass Pro Shops may direct you to the manufacturer for repair or replacement depending on the item and timing.

Bass Pro Shops Online Order, Shipping, Pickup, and Store Complaints

Online order complaints may involve delayed shipping, split shipments, missing items, wrong items, damaged deliveries, canceled orders, pickup delays, tracking issues, pricing, promotions, or problems using a gift card or CLUB points. Start with Bass Pro Shops Customer Service and provide the order number, purchase date, product details, delivery address through official support channels, and the resolution you want.

Store complaints may involve checkout, return desks, store pickup, curbside pickup, associate conduct, manager response, product availability, store condition, boat service, or department-specific service. Contact the store involved first because local management can review store records and staff interactions. If the issue remains unresolved, escalate through customer service before sending corporate correspondence.

Bass Pro Shops Gift Card, CLUB Rewards, and Credit Card Complaints

Gift card complaints may involve balance issues, lost cards, damaged cards, eGift card delivery, activation, redemption problems, or suspicious gift card activity. Use official Bass Pro Shops gift card support, customer service, or gift card issue email. Do not post gift card numbers or PINs in public comments.

CLUB rewards complaints may involve points, promotions, account access, missing rewards, redemption, or account linking. CLUB Mastercard complaints should be routed to Capital One account services at 1-800-300-1723, especially for payment due dates, lost or stolen cards, credit limits, cash advances, billing, or card account service.

Bass Pro Shops Product Safety, Outdoor Gear, and Responsible Support

Bass Pro Shops sells a wide range of outdoor products, including fishing, camping, boating, apparel, footwear, gifts, home goods, marine, hunting, archery, and outdoor recreation merchandise. Some products may involve age restrictions, safety rules, licensing, manufacturer warranties, or local laws. Customers should follow official product instructions, manufacturer safety guidance, local laws, store policies, and qualified professional guidance where applicable.

If your complaint involves a safety concern, damaged product, possible recall, defective equipment, warranty issue, boating service concern, outdoor gear failure, or regulated product, preserve the receipt, product packaging, manuals, photos, and support records. Share sensitive details only through official customer service, the manufacturer, a qualified professional, or appropriate legal or safety channels.

Bass Pro Shops Reviews and Complaints

Bass Pro Shops reviews vary by store location, department, product category, online order experience, return situation, shipping carrier, CLUB account, and support route. Positive reviews often mention outdoor product selection, fishing gear, camping gear, store experiences, Cabela’s brand connection, themed retail stores, boating centers, staff knowledge, and family-friendly store layouts. Complaints often involve returns, refunds, shipping delays, wrong items, gift cards, CLUB credit card support, warranty questions, store service, online order support, product availability, and difficulty reaching the right escalation path.

If you leave a Bass Pro Shops review below, include the store location or order type, product category, issue type, support route used, whether the issue involved customer service, corporate office, returns, refunds, gift cards, CLUB rewards, CLUB Mastercard, online orders, store pickup, boat service, or warranty support, and whether the complaint was resolved. Do not include private order, payment, account, gift card, address, phone, email, license, serial number, or employee information in a public comment.

Scam and Fake Bass Pro Shops Support Warning

When searching for Bass Pro customer service, Bass Pro Shops corporate office, Bass Pro headquarters, Bass Pro Shops phone number, 800-227-7776 email support, gift card help, credit card support, order tracking, returns, refunds, or store complaint escalation, make sure you are using official BassPro.com pages, the Bass Pro Shops Help Center, official store pages, or trusted corporate-office resources.

Be cautious with fake Bass Pro Shops gift card offers, fake order-tracking messages, fake refund emails, fake CLUB credit card support numbers, fake job postings, fake product listings, fake shipping notices, and third-party pages asking for payment or private information before providing support. Do not provide passwords, one-time passcodes, full payment-card numbers, bank login details, gift card numbers, wire transfers, remote access, identity documents, or private account records to anyone who contacts you unexpectedly claiming to represent Bass Pro Shops, Cabela’s, a refund department, a gift card department, a credit card department, or customer service.

Bass Pro Shops Competitors and Related Corporate Office Pages

Customers researching Bass Pro Shops corporate office information may also compare related outdoor, sporting goods, retail, and recreation corporate office pages, including Cabela’s Corporate Office, Sportsman’s Warehouse Corporate Office, REI Corporate Office, Dick’s Sporting Goods Corporate Office, Academy Sports + Outdoors Corporate Office, Tractor Supply Corporate Office, and Walmart Corporate Office. These companies may have similar complaint categories involving retail stores, returns, receipts, gift cards, online orders, shipping, product warranties, sporting goods, outdoor gear, and customer-service escalation.

Related Resources

Frequently Asked Questions About Bass Pro Shops Corporate Office

Where is Bass Pro Shops headquarters?

Bass Pro Shops and Cabela’s corporate headquarters are located at 2500 E. Kearney St., Springfield, MO 65898.

What is the Bass Pro Shops corporate office address?

The Bass Pro Shops corporate office address is 2500 E. Kearney St., Springfield, Missouri 65898.

What is the Bass Pro Shops corporate office phone number?

The Bass Pro Shops corporate / Springfield switchboard phone number is 1-417-873-5000. For most customer issues, use Bass Pro Shops Customer Service at 1-800-227-7776.

What is the Bass Pro customer service phone number?

Bass Pro Shops Customer Service can be reached at 1-800-227-7776.

What is the Bass Pro Shops customer service email address?

Bass Pro Shops lists cu**************@*****ro.com for customer service email support.

What are Bass Pro Shops customer service hours?

Bass Pro Shops lists customer service hours as Sunday-Saturday, 6 AM-11 PM Central Time.

What is the Bass Pro Shops CLUB credit card phone number?

Bass Pro Shops directs CLUB Mastercard account questions to Capital One at 1-800-300-1723.

What is the Bass Pro Shops gift card support number?

Bass Pro Shops gift card customer service and balance support can be reached at 1-800-494-1100. Bass Pro Shops gift card replacement issues may be emailed to gi************@*****ro.com.

Who founded Bass Pro Shops?

Johnny Morris founded Bass Pro Shops in 1972 in Springfield, Missouri.

Is Bass Pro Shops publicly traded?

No. Bass Pro Shops is privately held and does not have a public stock symbol.

How do I file a complaint with Bass Pro Shops?

Start with Bass Pro Shops Customer Service at 1-800-227-7776 or cu**************@*****ro.com. If the complaint involves a specific store, contact store management first. Keep your receipt, order number, store location, product details, support history, and requested resolution.

Should I contact Bass Pro Shops corporate office about a return or online order?

Start with customer service, the local store, or the online order support route first because returns, refunds, shipping, pickup, gift card, CLUB, and warranty issues usually require purchase-specific review. Corporate correspondence is better suited for unresolved or higher-level issues after normal support routes have been attempted.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com provides corporate office, headquarters, address, phone number, complaint-route, and review information for major companies, retailers, restaurants, travel companies, financial institutions, insurance companies, healthcare providers, and service providers. This page is designed to help readers identify the correct Bass Pro Shops corporate office, store, online order, customer-service, gift card, CLUB, credit card, warranty, or complaint route before escalating a concern.

Disclaimer

CorporateOfficeHeadquarters.com is not affiliated with Bass Pro Shops, BPS Direct, L.L.C., Cabela’s, Capital One, BassPro.com, Cabelas.com, any Bass Pro Shops store, any Cabela’s store, any boating center, any resort, any restaurant, any manufacturer, any payment processor, any gift card provider, any employee, or any customer-service representative. This page is for informational purposes only. Corporate details, addresses, phone numbers, support routes, return policies, gift card terms, CLUB rewards terms, credit card servicing rules, product warranties, store policies, safety rules, availability, pricing, promotions, and complaint processes may change over time. For official help with a Bass Pro Shops order, store visit, return, refund, gift card, CLUB account, CLUB Mastercard, shipping issue, product warranty, boat service issue, or customer-service concern, visit BassPro.com or contact Bass Pro Shops through official channels.

Share Your Experience

Have you contacted Bass Pro Shops corporate office, Bass Pro customer service, a Bass Pro Shops store, Cabela’s, store management, online order support, gift card support, CLUB rewards support, CLUB Mastercard account services, boat service, warranty support, or another Bass Pro Shops department about an order, return, refund, receipt, shipping issue, pickup issue, product complaint, gift card problem, credit card issue, rewards issue, store complaint, employee interaction, warranty concern, or customer-service complaint? Share your experience below.

Helpful reviews include the store location or order type, issue type, support route used, how long it took to receive a response, and whether the complaint was resolved. Please do not post private information such as order numbers, receipt numbers, payment information, gift card numbers, CLUB account details, addresses, phone numbers, email addresses, license details, serial numbers, employee personal information, or screenshots containing private data.

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