Share0
Tweet0
Share0
  • H
  • |
  • B
  • |
  • Sportsman’s Warehouse Corporate Office, Phone Number and Complaints

Sportsman’s Warehouse Corporate Office, Phone Number and Complaints 

🗨  Comments 

Sportsman’s Warehouse corporate headquarters is located at 1475 West 9000 South, Suite A, West Jordan, Utah 84088. The published corporate and investor-relations phone number is 1-801-566-6681.

Customer Care can be reached separately at 1-800-286-3076. Customer Care is available Monday through Saturday from 8 a.m. to 6 p.m. Mountain Time and Sunday from 9 a.m. to 3 p.m. Mountain Time, excluding published holiday closures.

The corporate number should not be confused with the main Customer Care line or a dedicated complaint department. Customers with questions about online orders, returns, damaged products, store pickup, Explorewards points, gift cards, warranties, regulated products, gunsmith services, credit-card accounts, or local employee conduct should normally begin with Customer Care or the store involved.

Sportsman’s Warehouse Corporate Office and Customer Service Information

The corporate number 1-801-566-6681 is used in Sportsman’s Warehouse public-company filings and investor-relations communications. It is not identified as the primary number for online orders, returns, local-store complaints, loyalty points, gift cards, credit-card billing, repairs, Human Resources, or product warranties.

Where Is Sportsman’s Warehouse Headquarters?

Sportsman’s Warehouse’s principal executive offices are located at:

Sportsman’s Warehouse Holdings, Inc.
1475 West 9000 South, Suite A
West Jordan, UT 84088

The West Jordan address houses corporate, executive, legal, financial, investor-relations, administrative, merchandising, technology, and other company-level operations.

It is not a merchandise-return warehouse, payment counter, product-repair department, gunsmith location, customer pickup site, or general retail showroom.

A corporate-office listing also appears in the company’s public store directory, but customers should not travel to the headquarters expecting ordinary retail services. Contact Customer Care before visiting or mailing anything to the address.

Do not send online returns, hazardous materials, regulated products, damaged merchandise, gift cards, service-plan claims, or original documents to the corporate office unless Sportsman’s Warehouse provides specific written instructions.

Sportsman’s Warehouse Company Overview

Sportsman’s Warehouse was founded in 1986 as a single retail store in Midvale, Utah. The company has grown into a national outdoor specialty retailer with stores and an e-commerce platform at Sportsmans.com.

Its fiscal-year 2025 annual report stated that the company operated 147 stores in 32 states as of January 31, 2026. Store totals and locations may change as the company opens, relocates, reviews, or closes locations.

Sportsman’s Warehouse sells products for:

  • Fishing
  • Camping and backpacking
  • Hunting and shooting sports
  • Boating and paddle sports
  • Outdoor cooking
  • Hiking and footwear
  • Outdoor clothing and workwear
  • Archery
  • Optics and electronics
  • Emergency preparedness

The company also offers services that may include store pickup, gunsmith work, product service plans, club and community events, classes, product trade-in programs, licensing services, and region-specific outdoor information.

As of July 2026, Paul Stone serves as president and chief executive officer of Sportsman’s Warehouse Holdings, Inc.

Corporate Office vs. Customer Care and Local Stores

Sportsman’s Warehouse corporate headquarters handles executive leadership, public-company reporting, investor relations, corporate finance, legal matters, company policy, merchandising, technology, marketing, real estate, compliance, and long-term business strategy.

Customer Care handles online orders, shipping, returns, website accounts, gift cards, promotional codes, Explorewards accounts, product questions, damaged shipments, cancelled orders, and complaints that could not be resolved with a local store.

The local store should normally be the first contact for:

  • An in-store purchase
  • Store pickup
  • A local employee or manager complaint
  • Gunsmith or repair service
  • A product held for pickup
  • A local event or class
  • Store inventory
  • A regulated-product transfer or warranty concern
  • A return being made at the store

Store hours and telephone numbers vary by location. Use the official store locator to identify the correct location before visiting.

Choose the Correct Sportsman’s Warehouse Support Route

  • Online order status: Sign in to the online account or contact Customer Care at 1-800-286-3076.
  • Store purchase: Contact the store where the purchase occurred.
  • Buy Online, Pick Up in Store order: Contact the pickup store after receiving the ready-for-pickup email.
  • Ship-to-store order: Review the shipment email and contact the selected store or Customer Care.
  • Missing, damaged, or incorrect shipment: Keep the product and packaging and contact Customer Care promptly.
  • Standard return: Review the 30-day return policy and bring the merchandise, original packaging, and proof of purchase to an eligible store.
  • Online return by mail: Contact Customer Care and use the approved return label and return form.
  • Oversized-product damage: Document damage on the delivery paperwork and report it within the published three-day period.
  • Explorewards points: Sign in to the registered account or contact Customer Care.
  • Explorewards Visa billing: Call Comenity at 1-844-271-2629.
  • Explorewards Store Card billing: Call Comenity at 1-800-301-1458.
  • Gift-card issue: Use the gift-card page or contact Customer Care.
  • Best Price Guarantee: Present the qualifying offer in store or contact Customer Care for an online purchase.
  • Safeguard service-plan claim: Call 1-866-855-5925 or use the claim route identified in the plan materials.
  • Manufacturer warranty: Contact the store, Customer Care, or manufacturer according to the product’s warranty.
  • Product recall: Stop using the affected product and review the official recall instructions.
  • Regulated-product question: Contact the selected store or Customer Care and follow all federal, state, and local requirements.
  • Employment application: Use the official careers website.
  • Investor inquiry: Use the Investor Relations site or in*******@********ns.com.
  • Unresolved customer complaint: Request a supervisor through Customer Care and document the earlier store or support contacts.

What to Have Before Contacting Sportsman’s Warehouse

  • The online order number or store receipt
  • The store city, state, and location number
  • The purchase, delivery, pickup, or service date
  • The product name, model, item number, size, or color
  • The carrier and tracking number
  • The Explorewards account information when relevant
  • The gift-card or promotional-card information through a secure support channel
  • The repair, service-plan, warranty, or claim number
  • Photographs of damaged products and packaging
  • The names or roles of employees and managers previously contacted
  • The Customer Care case number
  • A concise timeline and the exact resolution requested

Do not post complete order numbers, loyalty-account numbers, gift-card numbers, payment-card details, driver’s-license information, government identification, home addresses, phone numbers, email addresses, employee personal information, or unredacted receipts in public comments.

Information involving regulated products, background checks, permits, identification, or serial numbers should be provided only through an authorized store, manufacturer, law-enforcement agency, government office, or official company support channel.

How to Escalate a Sportsman’s Warehouse Complaint

Start with the local store manager when the complaint involves an in-store purchase, pickup order, return, product service, employee interaction, class, repair, or transaction handled at a particular location.

Explain the problem, provide the receipt or order number, identify the dates and product involved, and state the requested resolution.

If the store does not resolve the complaint, call Customer Care at 1-800-286-3076 or submit the official contact form.

The contact form can be used for:

  • Order and return issues
  • Product questions
  • Website account problems
  • Promotional-code errors
  • Explorewards points
  • Store feedback

The online form provides an email confirmation and case number after submission. Keep that confirmation.

Ask Customer Care to document:

  • The complaint
  • The requested resolution
  • The store or department involved
  • The representative assigned
  • The expected response date
  • Any return, refund, replacement, repair, or account adjustment promised

For a substantial unresolved corporate matter, written correspondence may be sent to:

Sportsman’s Warehouse Holdings, Inc.
1475 West 9000 South, Suite A
West Jordan, UT 84088

Send copies rather than original receipts, identification, payment records, warranties, service contracts, or legal documents.

Do not mail merchandise to headquarters. Follow the return or warranty instructions provided by Customer Care.

Sportsman’s Warehouse Return and Exchange Policy

Most eligible merchandise purchased from a Sportsman’s Warehouse retail store or website may be returned or exchanged within 30 days of purchase.

The merchandise must generally be in resalable condition with the original packaging. The customer must present the original receipt or an original gift receipt.

A gift receipt may generally be used for an exchange or gift card rather than a refund to the original payment method.

Major categories identified as nonreturnable include:

  • Firearms and ammunition
  • Primers, propellants, bullets, and certain hazardous materials
  • Silencers or suppressors, subject to their separate policy
  • Bear spray and pepper spray
  • Certain intimate apparel and swimwear
  • Mouth calls
  • Software
  • Gasoline-powered products
  • Dehydrated food and water-purification products
  • Certain gun parts
  • Fuel containers, stoves, propane accessories, and batteries
  • First-aid products

Return eligibility may depend on product condition, use, packaging, safety rules, transportation restrictions, and the manufacturer’s policy.

Contact Customer Care before assuming that a product can be mailed.

Returning an Online Order

Many online orders include or qualify for a prepaid merchandise-return label.

Sportsman’s Warehouse currently directs authorized mailed returns to:

Sportsman’s Warehouse
Attn: Customer Returns
1630 S 5070 W
Salt Lake City, UT 84104

Customers should not use this address without following the company’s return process.

Complete the return form, include only the products covered by the return authorization, and include the original packaging, manuals, and accessories.

Use the approved shipping label and retain the tracking information.

Original shipping charges are generally not refundable unless the merchandise was defective, damaged, or materially different from the description.

Hazardous materials and products containing fuel, compressed gas, flammable liquid, ammunition, primers, or similar materials should not be mailed through an ordinary return process.

Damaged, Defective, and Incorrect Shipment Complaints

Inspect merchandise promptly after delivery.

For a damaged or incorrect shipment:

  • Keep the product
  • Keep the shipping carton and packing materials
  • Photograph the entire product
  • Photograph the damaged area
  • Photograph the shipping label and carton
  • Save the tracking information
  • Contact Customer Care

For oversized products delivered by freight, inspect the item before signing the bill of lading or delivery receipt.

Visible damage should be described on every copy of the delivery paperwork. A severely damaged item may need to be marked “Refused Due to Damage.”

Sportsman’s Warehouse requires freight-related damage or defects to be reported within three days under its published oversized-item policy.

Do not discard oversized-product packaging until the claim has been reviewed.

Shipping and Store-Pickup Complaints

Standard-ground orders for in-stock merchandise are generally estimated to arrive within three to seven business days.

Ship-to-store orders are generally estimated at seven to twelve business days. Buy Online, Pick Up in Store orders may be ready within approximately 24 hours when the merchandise is available.

Wait for the “Ready for Pick Up” email before traveling to the store.

Sportsman’s Warehouse generally holds pickup and ship-to-store orders for up to 14 days after the ready-for-pickup notice. An order that is not collected within the stated period may be cancelled.

Orders may also be cancelled because of:

  • Inventory problems
  • Payment verification
  • Incorrect account information
  • Shipping restrictions
  • Local or state product restrictions
  • Failure to pick up the order

Multiple products in one order may be shipped separately.

Sportsman’s Warehouse currently ships to the 50 United States but does not ship ordinary merchandise to U.S. territories or APO/FPO addresses under its general published policy.

Regulated-Product and Firearm Complaints

Sportsman’s Warehouse sells products that are subject to federal, state, and local laws and company compliance procedures.

The customer is responsible for confirming that a product may lawfully be purchased, transferred, possessed, or used in the applicable jurisdiction.

Regulated-product complaints may involve:

  • An order cancelled because of local restrictions
  • A product that cannot be transferred
  • Identification or documentation requirements
  • A delayed or denied background check
  • A transfer fee
  • A product damaged before transfer
  • A warranty issue discovered after transfer
  • Different requirements at an independent licensed dealer

Begin with the store or independent licensed dealer handling the transaction.

CorporateOfficeHeadquarters.com cannot determine whether a person is legally eligible to purchase, transfer, possess, transport, or use a regulated product.

Do not post identification documents, permits, background-check information, serial numbers, or details about regulated property in public comments.

Firearm Return and Warranty Complaints

Sportsman’s Warehouse instructs customers to inspect a firearm thoroughly before completing the transfer.

Once a firearm has been transferred into the buyer’s possession, it is generally considered used, even when it has not been fired. Sportsman’s Warehouse states that transferred firearms cannot generally be returned to the retailer.

A defect discovered after transfer is normally handled through the manufacturer or an authorized warranty-repair facility.

When the transfer occurred through a Sportsman’s Warehouse store, store employees may assist with the manufacturer’s warranty process.

When the transfer occurred through an independent licensed dealer, the customer may need to contact the manufacturer directly.

Sportsman’s Warehouse states that it does not reimburse independent-dealer transfer fees when a transfer is refused or denied.

Keep the purchase receipt, transfer paperwork, manufacturer warranty, photographs, and communications. Do not ship a regulated product without receiving lawful and specific instructions from an authorized recipient.

Gunsmith and Product-Service Complaints

Participating Sportsman’s Warehouse locations provide gunsmith and other product services.

Before leaving an item for service, request documentation showing:

  • The product accepted
  • The product’s condition
  • The requested repair or service
  • The estimated charge
  • The expected completion date
  • The parts or work authorized

Inspect the item when collecting it. Report missing parts, cosmetic damage, unfinished work, incorrect components, or operational concerns before leaving when possible.

For an unresolved service complaint, contact the store manager and then Customer Care.

Do not attempt to repair, alter, test, or transport a product in a way that violates applicable safety requirements or law.

Explorewards Loyalty Complaints

Explorewards is Sportsman’s Warehouse’s free loyalty program.

Members generally earn at least one point for every qualifying dollar spent in stores or through Sportsmans.com. Points may be redeemed toward qualifying future purchases.

Points are not earned on or applied to certain categories, which may include:

  • Taxes
  • Gift cards
  • Returned merchandise
  • Shipping and oversize charges
  • Service items and fees
  • Licenses
  • Other excluded purchases

To earn online points, sign in to the registered account before completing checkout.

For an in-store purchase, provide the telephone number or loyalty information associated with the Explorewards account.

If points are missing, contact Customer Care with the receipt, transaction date, store, purchase amount, and loyalty account information.

Duplicate loyalty accounts may need to be merged. Use the official contact form and provide sensitive account information only through the secure company channel.

Explorewards Credit Card Complaints

The Explorewards loyalty program and Explorewards credit card are separate products.

Sportsman’s Warehouse Customer Care can answer general retail questions, but credit-card billing, interest, payment, account access, fraud, credit reporting, or statement concerns should be directed to Comenity Capital Bank.

Published contacts include:

Use the number printed on the back of the card or the latest billing statement when it differs from an online listing.

Keep statements, payment confirmations, dispute records, promotional-financing terms, and correspondence.

Do not post the account number, available credit, payment history, security code, or credit-report information publicly.

Gift-Card and Promotional-Code Complaints

Sportsman’s Warehouse sells physical and electronic gift cards for qualifying purchases in participating stores and through Sportsmans.com.

Gift cards are not bank accounts and generally do not earn interest. They are normally nonreloadable unless the specific terms state otherwise.

Keep the purchase receipt and gift-card number in a secure location.

For a missing electronic gift card, check the recipient’s spam or junk folder and confirm that the email address was entered correctly.

For a card with no visible PIN, a damaged card, incorrect balance, promotional card, or rejected code, contact Customer Care.

Do not send a gift-card number or PIN through public comments, social media, or an unsolicited message.

Best Price Guarantee Complaints

Sportsman’s Warehouse states that it will beat a qualifying lower advertised price by 1% on an identical, in-stock product.

The lower price must generally be current, verifiable, and offered by a qualifying local or selected online retailer.

For an in-store request, show the printed or digital advertisement before completing the purchase.

For an online order, contact Customer Care while the competitor’s offer remains active.

Restrictions may apply to:

  • Clearance products
  • Closeout merchandise
  • Limited-quantity offers
  • Membership-only prices
  • Coupons and rebates
  • Marketplace sellers
  • Products that are not identical
  • Products that are not in stock

Keep the competitor’s URL, advertisement, model number, specifications, availability, and Sportsman’s Warehouse receipt.

Safeguard and Manufacturer-Warranty Complaints

Sportsman’s Warehouse offers Safeguard service plans for certain qualifying products.

Safeguard claims may be initiated at 1-866-855-5925, through the plan’s online claim process, or at a participating store.

The plan may provide repair, replacement, or reimbursement benefits subject to its terms, exclusions, limits, and claim requirements.

A manufacturer warranty is different from an optional service plan. Determine whether the manufacturer, Sportsman’s Warehouse, Safeguard administrator, or another provider is responsible.

Have the receipt, plan number, product model, serial number, photographs, and description of the problem available through the authorized claim channel.

Do not discard the product until the claim administrator provides instructions.

Product Recall and Safety Complaints

Sportsman’s Warehouse maintains an official product-recall page and directs customers to Recalls.gov for broader federal recall information.

A recall may involve:

  • Firearms or shooting products
  • Outdoor cooking equipment
  • Camping products
  • Electronics
  • Boating equipment
  • Clothing or protective products
  • Children’s products

Stop using a recalled product and follow the manufacturer’s or government agency’s instructions.

Do not attempt to repair a recalled product unless the authorized recall remedy specifically directs the customer to do so.

Keep the receipt, model number, serial number, photographs, and recall notice. Provide serial numbers only through an authorized recall or warranty channel.

Sportsman’s Warehouse Reviews and Complaints

Customer experiences may vary by store, employee team, product category, manufacturer, shipping carrier, licensed dealer, service provider, and support route.

Common complaint categories may include:

  • Cancelled online orders
  • Delayed shipping or store pickup
  • Damaged or incorrect products
  • Return-policy disagreements
  • Missing refunds
  • Explorewards points
  • Gift cards or promotional codes
  • Price-match requests
  • Warranty or service-plan claims
  • Gunsmith or repair work
  • Product-transfer or compliance issues
  • Store employee or manager interactions
  • Difficulty reaching a representative

When leaving a Sportsman’s Warehouse review below, include the store city and state, approximate date, product or service category, support route used, response time, and whether the complaint was resolved.

Do not publish regulated-product serial numbers, permits, identification, background-check information, complete order numbers, loyalty numbers, gift-card information, payment details, home addresses, or private employee information.

Fake Sportsman’s Warehouse Support and Shopping Warning

Use Sportsmans.com, the official store locator, or 1-800-286-3076 before providing order, payment, loyalty, or gift-card information.

Be cautious with fake clearance websites, social-media advertisements, customer-service numbers, order-cancellation messages, delivery notices, gift-card offers, account alerts, and employment offers.

Do not provide:

  • Account passwords
  • One-time verification codes
  • Full payment-card numbers
  • Bank-login information
  • Gift-card numbers or PINs
  • Cryptocurrency payments
  • Wire transfers
  • Remote access to a computer or telephone

For an unfamiliar charge, contact Customer Care and the payment provider promptly. Change the online account password when unauthorized access is suspected.

Sportsman’s Warehouse Employee and Applicant Questions

Applicants should use the official Sportsman’s Warehouse careers website.

The corporate and Customer Care numbers are not identified as universal public Human Resources, payroll, scheduling, benefits, leave, employment-verification, or employee-relations numbers.

Current employees should use authorized internal management, Human Resources, payroll, benefits, compliance, or employee-support channels.

Do not publish Social Security numbers, employee identification numbers, schedules, pay statements, medical information, disciplinary records, background checks, or private workplace correspondence in public comments.

Be cautious with fake job offers. Confirm that the opening appears on the official careers website and do not send money, gift cards, cryptocurrency, or banking credentials to an unsolicited recruiter.

Sportsman’s Warehouse Competitors and Related Corporate Office Pages

Sportsman’s Warehouse competes with outdoor retailers, sporting-goods stores, specialty fishing and hunting businesses, camping retailers, online marketplaces, and regional outfitters.

Major competitors include Bass Pro Shops, Cabela’s, Fleet Farm, Scheels, Academy Sports + Outdoors, DICK’S Sporting Goods, REI, local sporting-goods stores, and manufacturer-operated websites.

Related corporate-office pages include Fleet Farm Corporate Office, Cabela’s Corporate Office, Bass Pro Shops Corporate Office, and REI Corporate Office.

Related Resources

Frequently Asked Questions About Sportsman’s Warehouse Corporate Office

Where is Sportsman’s Warehouse headquarters?

Sportsman’s Warehouse headquarters is located at 1475 West 9000 South, Suite A, West Jordan, UT 84088.

What is the Sportsman’s Warehouse corporate phone number?

The published corporate and investor-relations telephone number is 1-801-566-6681.

What is the Sportsman’s Warehouse Customer Service number?

Customer Care can be reached at 1-800-286-3076.

What are Sportsman’s Warehouse Customer Care hours?

Customer Care is available Monday through Saturday from 8 a.m. to 6 p.m. Mountain Time and Sunday from 9 a.m. to 3 p.m. Mountain Time, excluding published holiday closures.

Is 1-801-566-6681 the complaint number?

It is the company’s published corporate and investor-relations number, not a separately identified customer complaint line. Most complaints should begin with the store involved or Customer Care.

Is Sportsman’s Warehouse publicly traded?

Yes. Sportsman’s Warehouse Holdings, Inc. trades on Nasdaq under the symbol SPWH.

Who is the CEO of Sportsman’s Warehouse?

As of July 2026, Paul Stone is president and chief executive officer.

How many Sportsman’s Warehouse stores are there?

The company’s fiscal-year 2025 annual report listed 147 stores in 32 states as of January 31, 2026. The current number may change.

What is the Sportsman’s Warehouse return period?

Most qualifying products may be returned or exchanged within 30 days of purchase with proof of purchase, original packaging, and merchandise in resalable condition.

Can firearms be returned to Sportsman’s Warehouse?

Sportsman’s Warehouse states that firearms generally cannot be returned after they have been transferred into the buyer’s possession. Post-transfer defects are normally handled through the manufacturer or an authorized warranty facility.

Can ammunition be returned?

Ammunition is listed among the products that cannot generally be returned.

Where do I mail an online return?

Authorized online returns may be directed to the Customer Returns facility at 1630 S 5070 W, Salt Lake City, UT 84104. Contact Customer Care and use the approved return instructions before shipping anything.

How long does Sportsman’s Warehouse hold a pickup order?

The company generally holds Buy Online, Pick Up in Store and ship-to-store orders for up to 14 days after the ready-for-pickup email.

How do I report a damaged oversized item?

Document visible damage on the bill of lading or delivery receipt and contact Customer Care within the published three-day period.

How do I complain about a Sportsman’s Warehouse store?

Contact the store manager first. If unresolved, call Customer Care at 1-800-286-3076 or submit the official contact form and request a case number.

How does Explorewards work?

Explorewards is a free loyalty program that generally awards at least one point for each qualifying dollar spent. Points may be redeemed toward qualifying purchases.

Who handles the Explorewards credit card?

The Explorewards credit cards are serviced by Comenity Capital Bank. Use the number on the card or statement for the most current contact.

How do I make a Safeguard service-plan claim?

Call 1-866-855-5925, use the online claim route, or visit a participating store.

Does Sportsman’s Warehouse price match?

Sportsman’s Warehouse publishes a Best Price Guarantee that may beat a qualifying lower advertised price by 1%, subject to verification and exclusions.

How do I contact Sportsman’s Warehouse Human Resources?

Sportsman’s Warehouse does not prominently publish a universal public Human Resources number. Applicants should use the careers site, and employees should use authorized internal channels.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com provides corporate office, headquarters, telephone, ownership, customer-service, complaint-route, and review information for outdoor retailers, sporting-goods companies, restaurants, hotels, financial services, technology companies, utilities, and other major organizations.

This page is designed to help readers distinguish the Sportsman’s Warehouse corporate office from Customer Care, local stores, online-order support, Customer Returns, Explorewards, Comenity Capital Bank, Safeguard claims, manufacturers, licensed dealers, shipping carriers, and product-recall authorities.

Disclaimer

CorporateOfficeHeadquarters.com is not affiliated with Sportsman’s Warehouse Holdings, Inc., Sportsman’s Warehouse, Inc., Explorewards, Comenity Capital Bank, Safeguard, any manufacturer, licensed dealer, store, employee, shipping carrier, government agency, or Customer Care representative.

This page is provided for informational purposes only and is not legal, financial, credit-card, warranty, repair, product-safety, regulatory, firearm, or consumer-protection advice.

Addresses, telephone numbers, leadership, store counts, support hours, return policies, loyalty-program rules, shipping estimates, product restrictions, warranty procedures, credit-card contacts, and complaint routes may change.

Review the current company policy and applicable law and contact Sportsman’s Warehouse through an official channel for information applying to a particular product, transaction, account, or service.

Share Your Experience

Have you contacted Sportsman’s Warehouse corporate headquarters, Customer Care, a local store manager, online-order support, Explorewards, Comenity, Safeguard, a manufacturer, repair provider, licensed dealer, or shipping carrier?

Share your experience with an online order, store purchase, pickup, delivery, return, refund, damaged product, loyalty account, gift card, price match, repair, warranty, service plan, employee interaction, or corporate escalation below.

Helpful reviews include the store city and state, approximate date, product or service category, support route used, response time, and whether the complaint was resolved.

Please do not post regulated-product serial numbers, background-check information, government identification, complete order numbers, loyalty numbers, gift-card details, payment information, home addresses, telephone numbers, email addresses, private employee information, or screenshots containing personal data.

Share0
Tweet0
Share0
Previous Article
Next Article

Sportsman's Warehouse Pre-emtive Measure 114 Disappointing

April 15, 2025

Sportsman’s Warehouse, Gaming your customers with false Oregon Measure 114 “deadline”. Sportsman’s Warehouse, sadly, has gotten a ‘jump’ on pre-emptively complying with Measure 114, which is still under a court injunction. The plaintiff attorney managing the Measure 114 case says that Measure 114 is Not in effect and that Sportsman’s never called him, either. And now, on your website, it notes that “This Product is Restricted in This Area” and In Truth, It Is Not. This is an Out-Right Falsehood. It is Not restricted in Oregon and is purely Sportsman’s Warehouse making a choice to restrict access to Oregon residents. It will be a long while before I consider shopping at Sportsman’s again.

C S

Sportsman's Warehouse Shipping Issue Disappointing

November 14, 2024

Sportsman’s Warehouse, Buyer Beware!! I ordered 3 pairs of hunting pants and was only sent 1. I was charged for 3 pairs at $75 each. Customer Service said they will not refund for the 3 I paid for. I was told they checked with UPS and was told they shipped the package. Yes, they shipped a package with only 1 of 3 pairs of pants I paid for. Totally unacceptable!

J

Sportsman's Warehouse Disappointing Customer Service

October 30, 2024

Sportman’s Warehouse, Less than 1 star. Contacting customer service is a joke. I been trying make a purchase before the sale ends ,and for over a week I’ve been trying to get them to process. They resubmitted information over a week ago. Customer support says they can only Email their support(I find this very very hard to believe). Honestly I’ve been contacting other companies to see if they will price match because I’m absolutely over dealing with this company. Rest assured I’ll never do business with or recommend them to anyone.

C H

Sportsman's Warehouse Bend OR

October 11, 2024

Sportsman’s Warehouse, Rude and Unprofessional Manager. I purchased a meat grinder online and went to the Bend Oregon store to pick it up. The product was not at the front desk so I asked the front desk if an associate could assist me. When I went to the shelf the box the associate was directing me to was opened so I asked the associate to make sure that all of the components were there and I went ahead and bought it. When I got home and took it out of the box it was obvious that it had been used, there was dried meat on some of the blade parts and cylinder and there was no way I was going to use a contaminated meat grinder. I immediately called the store and spoke with one of the managers I believe her name was Charlie. I was very frustrated and explained what happened and asked her to see if there was another one on the shelf that was not opened and after holding for a few minutes she confirmed there was. She told me that she was a new manager and I told her that I wasn’t her fault and I’m not mad I’m just really frustrated that this used meat grinder was put back on the shelf and that I was an hour away and now had to leave when I had my Elk staged and ready to grind. I told her that I was on my way to exchange the contaminated one and asked her if she would put it at the front desk and explained again that I was processing an Elk and I was an hour away and needed the exchange to be quick. She said no problem. I heard another male voice in the background while I was on the phone saying “Im going to have to look at it first”. When I arrived at the store they did not have it at the front desk so I asked them if an associate could get one and that’s when another manager “Jessie” came up and immediately start challenging me on my return and suggesting that maybe I was the one that used it and now want a new one. I told him that was absurd and explained that I had just purchased it a couple of hours ago and what would be the point of that and explained that the dried meat all over the grinder parts had been there for awhile. He then suggest that maybe I have another old one at home that I exchanged parts for and was just trying to get my money back. At that point I was so appalled that I started video taping him as he escalated his accusations against me and refused to make the exchange. None of what he said made any sense! I wasn’t trying to return the grinder I was trying to exchange it for one that wasn’t used. During the conversation he cussed at me several times, which is on video and was extremely rude and condescending. This would be a viral video if posted! I only wish I started the video sooner! He made some more very rude comments as he continued to refuse the exchange and then went into the office near the front checkouts and hid there until I left but before he walked away I told him that he shouldn’t be in management and that I am so certain that one of your superiors will look at this interaction and make the exchange that I have no other choice but to purchase another one so me and my son could complete the processing of the Elk. This person “Jessie” completely misjudged me and does not have the demeanor to be in a position to make decisions. He made many comments about not caring about customers that it means nothing to him. A managers role is to resolve problems, not create to exasperate them. I want a refund for the contaminated meat grinder and an apology from Jessie for the way he treated me and at the very least he needs a lesson in how to treat loyal customers if he is going to remain in a manager role. I have been shopping Sportsman’s Warehouse for decades and have purchased most of my outdoor equipment from them and never for a moment have I ever encountered such incompetence and unprofessional behavior from a Sportsman’s Warehouse manager who questioned my integrity for no other reason other than what he stated that he see’s this stuff all the time. He seemed to be having fun digging his heals in while other associates watched. I want to end this with a positive comment on the new manager Charlie. She completed my purchase of the 2nd meat grinder as Jessie hid in the office and she was very kind and compassionate and kept her composure the entire time. She is very capable and should be looked at to be fast tracked into a higher position and my hunch is If she would have been allowed to handle this without Jessie’s interference and bad example of how to treat a customer everything would have been fine. This is not the Sportsman’s Warehouse that I have been shopping for decades and I am hoping that common sense will prevail and someone in a higher role than him will make this right. I have left a message with the corporate office and waiting a response. Has it really gotten that bad with Sportsman’s Warehouse that even your best and most loyal, long time customers are suspect and treated like they don’t matter? We will see!

D
Corporate Office Headquarters