MAA, also known as Mid-America Apartment Communities, has its corporate headquarters in Germantown, Tennessee, in the Memphis area. Below are the corporate address and phone number, with separate guidance for resident assistance, maintenance requests, rent and fee disputes, security deposits, lease questions, and employment inquiries.
Quick Answer: MAA’s corporate headquarters is at 6815 Poplar Avenue, Suite 500, Germantown, TN 38138, USA. Its corporate telephone number is 901-682-6600.
For general assistance, call 866-620-1130 or use the official MAA contact form. Current residents should start with their community office or the MAA resident portal for account and service requests.
On This Page
- Corporate office and headquarters address
- Phone numbers and contact options
- Resident complaints and corporate escalation
- Maintenance and emergency repairs
- Rent, fees, and resident portal problems
- Security deposits and move-out charges
- Lease renewals, applications, and moving
- Housing rights and outside assistance
- Human Resources and careers
- Company information and ownership
- Related corporate office and customer service guides
- Official resources
- Frequently asked questions
- Share your experience
MAA Corporate Office and Headquarters Address
- Legal company name: Mid-America Apartment Communities, Inc.
- Corporate headquarters: 6815 Poplar Avenue, Suite 500, Germantown, TN 38138, USA
- Corporate office phone: 901-682-6600
- General assistance: 866-620-1130
- Written inquiries: MAA contact form
- Official website: MAAC.com
MAA’s contact page uses Germantown for the headquarters mailing address. The company’s April 2026 SEC filing confirms the principal executive office address and corporate telephone number. MAA is the company’s abbreviated name; Mid-America Apartment Communities, Inc. remains its legal name.
Corporate correspondence: Confirm the intended department before sending documents. For a resident issue, identify the community and existing case reference. Follow your lease or the community’s verified instructions for rent payments, keys, and formal notices rather than assuming headquarters is the correct destination.
MAA Phone Numbers and Contact Options
Corporate business, resident accounts, maintenance, and employment matters require different support routes. The corporate number is not verified as a dedicated HR or resident-complaints hotline.
| Purpose | Contact | What to know |
|---|---|---|
| Corporate inquiries | 901-682-6600 | Company telephone number published in MAA’s SEC filing. |
| General assistance | 866-620-1130 | Listed as Assistance on MAA’s contact page; not identified as a separate complaint department. |
| Written questions and unresolved concerns | Official contact form | Select the appropriate topic and location and explain the request. |
| Rent payments and routine service requests | MAA resident portal | MAA’s resident resources link to online payments and service-request tracking. |
| Leasing and community management | Find your community | Open the property’s official page for its leasing office and local contact details. |
| After-hours maintenance | Your community’s emergency-maintenance contact | Use the instructions in your resident materials or provided by the property office. |
| Investor Relations | 866-576-9689 investor.relations@maac.com |
Shareholder inquiries, not resident rent, deposit, or repair complaints. |
How to File and Escalate an MAA Resident Complaint
Start with the community office or property manager for a leasing, account, maintenance, parking, noise, or amenity concern. The following steps can help organize an unresolved complaint:
- Identify the property and issue. Include the community name, city, relevant dates, and service-request or account reference through a private channel.
- Explain the earlier response. Note when you contacted the office, what action was promised, and what remains unresolved.
- Provide useful evidence. Retain relevant photographs, payment confirmations, inspection reports, and written correspondence.
- Request a specific outcome. Ask for a repair update, account correction, charge explanation, or management review.
- Ask about further review. If the property manager has not resolved the matter, ask which regional or corporate team can review it and submit a summary through MAA’s contact form.
Request a case reference and an expected follow-up date. These are practical suggestions for documenting a complaint, not a published promise of a particular escalation sequence, response time, or compensation.
MAA Maintenance Requests and Emergency Repairs
The Resident Services page describes online service requests, tracking, and 24/7 on-call support. Submit routine requests through the resident portal or community office and keep the request number.
Describe where the problem is, when it began, and whether it is getting worse. For repeated repairs, reference earlier requests and explain why the previous work did not resolve the issue. Ask for an update on access arrangements, parts, or additional work needed.
Urgent problems: Use your community’s emergency-maintenance instructions for an urgent property issue rather than relying only on a routine portal ticket. For fire, immediate danger, or a life-threatening emergency, call 911 from a safe location. Corporate correspondence is not an emergency-dispatch service.
Round-the-clock on-call support does not establish a completion deadline for every repair. Ask management to confirm how the request is classified and when you should expect an update.
Rent, Fees, and Resident Portal Problems
Questioning a Charge
Ask the community office for an account ledger showing rent, fees, payments, and adjustments. Compare the disputed entry with your lease, addenda, payment confirmations, and any written offer. Identify the specific amount and billing period and ask for the basis of the charge.
For utility, parking, pet, insurance, or other separately listed charges, ask which company or team handles the account. Request a corrected ledger when an error is confirmed and written confirmation of any approved credit or refund.
Portal Access or Payment Errors
Use the resident sign-in page linked by MAA. Its login options use the email address associated with the account. If access fails, ask the community office to confirm your account details.
Save the error message and attempted-payment time. Before submitting another payment, confirm whether the first attempt was processed. Ask the property office for an approved alternative payment method and a review of any related fee; do not assume an online error automatically changes the due date.
Security Deposits and Move-Out Charge Disputes
Before leaving, request the community’s move-out instructions, confirm your forwarding address privately, document the apartment’s condition, and retain proof that keys or access devices were returned.
For a disputed deduction, request an itemized statement and supporting explanation. Compare it with your move-in checklist, move-out photographs, inspection records, lease, and payment history. Ask management to identify the charge, supporting documentation, and any approved correction.
For a missing refund, ask whether it has been issued, for what amount, by which method, and to which address or account. Check the deposit rules for the state where the apartment is located rather than assuming one deadline applies to every MAA community. USAGov’s tenant-rights guide links to state resources and legal assistance.
Lease Renewals, Applications, Transfers, and Moving Out
Contact the property’s leasing team about renewal offers, notice requirements, apartment transfers, applications, or early termination. Review the lease and relevant addenda before accepting a change or committing to a move.
Ask for the proposed rent, additional fees, effective date, notice deadline, and any agreed concession in writing. Use the required notice method; a conversation, online review, or general corporate complaint should not be treated as confirmation that a lease has ended.
For an application concern, request a written explanation and identify any screening company named in the decision. Ask which organization can correct the record involved. For a proposed transfer, confirm the terms for both the current apartment and the new one before assuming the move has been approved.
Housing Rights, Accessibility, and Outside Assistance
For an unresolved landlord dispute, use USAGov’s tenant-rights resources to find the appropriate state housing agency, attorney general, or legal aid organization. The relevant location is the apartment’s state, not automatically Tennessee because MAA is headquartered there.
For a disability-related accommodation request, ask the community manager how to submit it privately and keep a record of the request and response. Concerns about housing discrimination have a separate route through HUD’s housing-discrimination complaint process, linked by USAGov.
Before withholding rent, deducting repair costs, or ending a lease early, seek advice about your specific lease and jurisdiction from legal aid or a qualified attorney. A corporate complaint does not replace a required legal notice or court response.
The Better Business Bureau complaint process may be another option for an eligible marketplace dispute. BBB is not a government housing regulator; complaints solely alleging discrimination have different reporting routes.
MAA Human Resources, Employment Verification, and Careers
Job seekers should use the official MAA careers website for available positions and applications. Resident assistance and investor contacts serve different purposes from employee HR.
Current and former employees should use the HR or payroll contacts in their employment records for benefits, tax documents, workplace matters, and employment verification. Confirm the authorized verification process before providing personal documents.
HR phone clarification: 901-682-6600 is MAA’s corporate telephone number. It is not verified as a dedicated Human Resources or employment-verification line.
About MAA and Its Ownership
Mid-America Apartment Communities, Inc. is a publicly traded real estate investment trust, or REIT, listed on the New York Stock Exchange under MAA. Its corporate profile describes apartment ownership, management, acquisition, development, and redevelopment, primarily in the U.S. Sunbelt.
For resident matters, identify the community and the landlord or management entity named in your lease. The corporate company name and a property’s lease documents may identify different entities within the business.
Shareholder questions belong with Investor Relations. Rent, repairs, and deposits should go through the property or resident-assistance contacts rather than an investor mailbox.
Related Corporate Office and Customer Service Guides
These independent guides cover other apartment-management companies and complaint resources. They are separate from MAA’s official support channels.
CorporateOfficeHeadquarters.com
- Equity Residential corporate office — headquarters information for another apartment owner and operator.
- Greystar corporate office — property-management contacts and resident complaint guidance.
- Willow Bridge corporate office — apartment-management contacts and guidance on resident concerns.
CustomerServiceNumbers.com
- Better Business Bureau customer service and complaints — explains BBB contacts, complaint procedures, and their limits. This is not an MAA support number or a government tenant-rights service.
Official MAA and Tenant-Assistance Resources
- MAA contact form and headquarters address
- MAA Resident Services
- Officially linked resident portal
- MAA community directory
- MAA careers
- Corporate profile and Investor Relations contacts
- USAGov: landlord disputes, state resources, and legal aid
- USAGov: reporting housing discrimination
Frequently Asked Questions About MAA Headquarters
Where is MAA headquarters?
MAA lists 6815 Poplar Avenue, Suite 500, Germantown, TN 38138 as its headquarters. Germantown is in the Memphis area; use the published Germantown mailing address.
What is the MAA corporate office phone number?
The corporate number is 901-682-6600. MAA separately publishes 866-620-1130 for general assistance.
How do I contact MAA about an unresolved complaint?
Start with the community manager, then use MAA’s contact form or assistance number to request further review. Include the property, relevant dates, earlier case references, and the outcome requested.
Where do I submit a maintenance request?
Use the MAA resident portal or community office for routine requests. For an urgent property issue, follow the community’s emergency-maintenance instructions.
Who handles an MAA security-deposit dispute?
Start with the community office or the team identified on the final statement. Request the itemized charges and supporting explanation, and check the tenant-rights rules for the property’s state.
Is MAA’s corporate number a dedicated HR line?
No dedicated HR designation has been verified for that number. Applicants should use the careers site, and employees should use their authorized HR contacts.
Does posting a complaint here notify MAA?
No. A comment on CorporateOfficeHeadquarters.com does not open an MAA service request, dispute a charge, give move-out notice, or cancel a lease.
MAA Reviews and Complaints Guidance
A useful review describes a firsthand experience with a specific community, repair, leasing interaction, account issue, or move-out process. Include the community name, city, general timeline, support route, response, and outcome without exposing private resident information.
Distinguish an unresolved service concern from a personal preference about rent or amenities. Individual reports do not establish how every MAA community is maintained or how every resident will be treated.
Why Trust CorporateOfficeHeadquarters.com?
This guide checks MAA’s headquarters, telephone numbers, resident resources, and company name against official company materials and a published SEC filing. Government resources are provided separately for tenant-rights and discrimination concerns. Complaint-organizing suggestions are not presented as guaranteed MAA policies or outcomes.
Contacts and procedures can change. Confirm payment, repair, notice, and move-out instructions with the team responsible for your community and review the documents that apply to your lease.
Disclaimer
CorporateOfficeHeadquarters.com is an independent information and review website, unaffiliated with Mid-America Apartment Communities, Inc., its subsidiaries, or individual apartment communities. We cannot access resident accounts, dispatch maintenance, change charges, return deposits, end leases, or contact MAA on your behalf. This guide is not legal or investment advice. Company names and trademarks belong to their owners.
Share Your MAA Review or Complaint
Have you contacted MAA about a corporate inquiry, resident issue, maintenance request, fee, deposit, or unresolved complaint? Describe the issue, contact method, response, and outcome below.
Privacy: Do not publish apartment numbers, gate or access codes, complete lease documents, resident ledgers, application or screening records, Social Security numbers, payment information, passwords, verification codes, medical documents, private contact details, or screenshots containing confidential information.
Last updated: September 11, 2026.
