Lincoln Motor Company – Ford
One American Road
Dearborn, Michigan 48126 USA
Corporate Phone Number: 1-313-322-3000
Fax Number: 1-302-655-5049
Lincoln Financial: 1-888-498-8801
Customer Service Number: 1-800-521-4140
Hello, I have been leasing cars for my business and personal use for over 30 years and never had a bad experience as bad as Lincoln of Huntington. My Corsair’s lease was up and I was about to roll into another one because I liked the vehicle however this dealership was everything but accommodating. Now I understand why some people say do not trust a car salesman. My experience was so bad, they forced me to lease another vehicle from one of your competitors. The people working there were dishonest and did not listen to what my needs were. They wanted what they wanted and were trying to sell me a car that I told them for months I didn’t want. If Lincoln would like more details of this fiasco, they are welcome to contact me back and it would be my pleasure to provide details of this bad experience.
I own a 2019 MKZ Hybrid. Having owned many Ford and Lincoln vehicles over the years. I enjoy the product and they generally have performed well. Unfortunately, my current MKZ, has what I believe to be design/engineering defects. The “concierge” customer service is truly simply a courteous and well-spoken group of customer service individuals. In my case, they functioned as “gatekeepers”. They inhibited me from escalating my claim, making their determination final.
I am gathering VIN numbers and owners’ names, of vehicles that are experiencing very similar issues. The issues involve trim pieces around the windshield – front and rear. The issue also involves the design/engineering of the sunroof. At this point, I would consider advising potential new Lincoln owners of Corsairs, Nautilus to be wary of problems down the road.
Perhaps this reply will receive some attention from Lincoln and perhaps Lincoln will step up to the plate, accepting accountability.
Thank you
I purchased a “certified” 2020 Lincoln Aviator in June 2022. I have to say I am mightily disgusted with the amount of time my beautiful vehicle I am laying out $100’s of dollars a month on payments for has spent in your Fairfield CA shops for one issue after another. Your sensors are weak and pathetic and falling apart, now that they changed the front ones my EVAP system is failing. If this is the type of vehicle that you put out for over $50,000 or more this is my last time and by the way, the first time I have ever bought American cars and I am pissed with Ford and Lincoln
