REEDS Jewelers’ corporate office is in Wilmington, North Carolina. This guide provides its headquarters address, business contact number and separate shopping-support routes for orders, store experiences and repair questions.
Write a review of REEDS Jewelers about your purchase or interaction with a store or support team.
REEDS Jewelers corporate address:
REEDS Jewelers, Inc.
2525 South 17th Street
Wilmington, NC 28401
Corporate/business phone: 910-350-3100 — published for general partnership inquiries.
Customer support: 844-733-3740
Sources: REEDS’ service-contract terms, business contacts and customer contact page. Checked September 5, 2026.
On This Page
REEDS Jewelers Contact Information
Use customer support for shopping concerns and the card issuer for credit-account questions. The corporate/business number is not identified as a dedicated complaint hotline.
| Reason for contacting | Contact | Purpose |
|---|---|---|
| Business and partnership inquiries | 910-350-3100 | Published corporate/business contact for general partnerships. |
| Orders and shopping support | 844-733-3740 service@reeds.com |
Customer assistance with purchases and product questions. |
| Online chat | Official contact page | Access REEDS’ live-chat option. |
| Store purchase or repair follow-up | REEDS store directory | Find the store handling your transaction or repair. |
| Written customer-service correspondence | REEDS Customer Service PO Box 2229 Wilmington, NC 28402 |
Published customer-service mailing address. |
| REEDS credit-card account | Official credit-card page | Current account-management links lead to Synchrony. For an existing account, confirm the issuer on your card or statement. |
How to Escalate a REEDS Jewelers Complaint
These are suggested steps for resolving an issue, rather than a published company-wide escalation procedure:
- Start with the responsible team. Contact the selling store for an in-store purchase or repair. Use customer support for an online order.
- Gather your records. Have the receipt or order number, purchase date, item description and any repair ticket or care-plan paperwork available.
- Explain the requested resolution. For example, request a repair-status update, delivery investigation, return instructions or review of a product concern.
- Ask for management review. If the initial response does not resolve the issue, request a store manager or customer-support supervisor. Follow up by email with a short timeline and relevant documentation.
- Separate card-account issues. Direct payment, statement and account-access questions to the issuer shown on your credit-card statement.
Before shipping jewelry or a watch, obtain the correct destination and shipping instructions from the team handling your case. Do not assume the headquarters address or customer-service PO box is an authorized repair or return destination.
A COH review does not open a complaint, repair or return request with REEDS. Contact the company directly when you need action on a purchase.
Frequently Asked Questions
Are all jewelers named REEDS part of this company?
No. REEDS Jewelers, Inc. states that its North Carolina-based business and REEDS.com are not associated with other jewelry chains using the REEDS name. Check the official store directory before contacting this company about a purchase.
Why do some REEDS credit-card pages mention Comenity?
Some REEDS FAQs still contain Comenity contact information, while the current credit-card page directs customers to Synchrony. Use the bank name and contact details on your own card or latest statement to identify the appropriate account-support team.
Who should review a warranty or care-plan question?
Start with the selling store or REEDS customer support and provide the applicable warranty or care-plan document. Ask which provider handles your specific coverage and what authorization is needed before arranging service.
About REEDS Jewelers
Bill and Roberta Zimmer founded REEDS Jewelers in Wilmington in 1946. The company describes itself as a family-run retailer serving customers through stores and REEDS.com. Its merchandise includes engagement rings, fine jewelry and watches. See REEDS’ official company history for more background.
REEDS Jewelers corporate office guide.
Related Jewelry Corporate Office Guides
For purchases from another jewelry retailer, see our Kay Jewelers and Zales corporate office guides.
Why Trust Corporate Office Headquarters?
We checked REEDS’ published contact information, business contacts, service-contract address and credit-card page on September 5, 2026. Phone numbers were checked against official sources, not by calling. Corporate Office Headquarters is independent and is not affiliated with REEDS Jewelers or its credit-card providers.
Share Your REEDS Jewelers Experience
What happened, which store or department did you contact, and was the issue resolved? Positive and negative experiences with purchases, repairs and support are welcome.
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