Restoration Hardware, now known as RH, has its corporate headquarters in Corte Madera, California. This guide provides the corporate office address and phone number, with separate contacts for order complaints, furniture deliveries, credit-card accounts and investor inquiries.
Write a review about your Restoration Hardware experience, or use the official contacts below to request assistance.
Restoration Hardware corporate office — quick answers
Headquarters address: RH, 15 Koch Road, Corte Madera, CA 94925, USA.
Corporate phone: 415-924-1005. This is the company number published in RH’s annual report, not a verified dedicated complaint or HR line.
Order and delivery assistance: 800-762-1005.
Sources: RH’s fiscal 2025 annual report and official contact page. Verified September 11, 2026.
On This Page
Restoration Hardware Contact Numbers and Departments
| Reason for contacting | Contact | Purpose |
|---|---|---|
| Corporate inquiry | 415-924-1005 | Published company number; ask for the appropriate department. |
| Orders, deliveries or product concerns | 800-762-1005 customerexperience@rh.com |
RH Customer Experience; include your order details through the official channel. |
| Gallery or local purchase | RH gallery directory | Find the location involved in your purchase or design consultation. |
| Current RH Credit Card — Synchrony Bank | 855-507-1495 | Card-account questions, statements and payments. |
| Legacy RH Credit Card — TD Bank | 866-561-6450 | RH lists this contact for cardholders from before April 1, 2026. |
| Investor inquiry | 203-682-8225 Investor relations contacts |
RH’s published investor relations contact at ICR. |
RH publishes U.S. Customer Experience hours of Monday–Friday, 6 a.m.–7 p.m.; Saturday, 6 a.m.–6 p.m.; and Sunday, 7 a.m.–6 p.m., Pacific Time. These are the order-support hours, not headquarters visiting hours.
The official contact form accepts questions and supporting documents. RH’s credit-card page confirms the current and legacy card contacts and publishes the Customer Experience email listed above.
How to Escalate a Restoration Hardware Complaint
The following steps are editorial suggestions for organizing an unresolved order, delivery or product concern:
- Start with Customer Experience or the gallery involved. Explain the issue and provide the order number through RH’s official channel. For a gallery purchase, include the location and the name of your sales or design contact, if known.
- Prepare a short, documented timeline. Keep the order confirmation, item number, original delivery estimate, revised dates and relevant correspondence. For damage or an incorrect item, take clear photographs of the product, packaging and labels.
- State the resolution you are requesting. Specify whether you need a delivery update, repair review, replacement, return authorization or refund review. If several items are involved, identify each one separately so the response addresses the entire order.
- Ask for further review when necessary. If the first response does not resolve the issue, request a supervisor or gallery manager. Obtain a case number and ask who will follow up and when. Keep the written explanation of any proposed remedy or policy decision.
- Use headquarters for a concise corporate follow-up. If you write to the corporate address, summarize the unresolved issue, previous contacts and requested action. Include copies of relevant correspondence and a way to reach you privately. Keep your original records and reference the existing case.
For a delay, ask whether the item is still being produced, awaiting shipment or ready for local scheduling. Request the current estimate and ask which options apply if that estimate changes again. This helps distinguish a production delay from a missed delivery appointment.
RH Returns and Furniture Delivery Concerns
RH’s U.S. return policy generally allows return or exchange requests within 30 days of delivery with proof of purchase, subject to exclusions. Special orders, installed items and mattresses or foundations removed from their original packaging are among the exclusions. Galleries cannot accept furniture or other large-item returns.
Special orders carry additional restrictions and a non-refundable 50% deposit. Before requesting a cancellation, ask RH to confirm the terms for your specific order and any amount that would be retained. Delivery fees are generally non-refundable, with exceptions for manufacturer defects or transit damage.
RH’s delivery guidance asks customers to inspect furniture before the delivery team leaves. It describes replacement or repair arrangements for defects or damage noted at delivery. Point out the concern, document it and contact RH promptly for the next step.
A review here does not open an RH case or authorize a return. Arrange return instructions directly with RH before moving or shipping furniture; the corporate headquarters address is not a published furniture-return destination.
Corporate office graphic; not a photograph of RH’s headquarters.
Restoration Hardware Corporate Office Questions
Is Restoration Hardware the same company as RH?
RH is the current name associated with Restoration Hardware. According to its investor FAQ, Restoration Hardware Holdings, Inc. changed its name to RH effective January 1, 2017. Older receipts and references may still use the Restoration Hardware name.
Who should I contact about an RH credit-card bill?
Check the issuer on your current statement. RH’s card page directs current Synchrony Bank account questions to the Synchrony contact above and legacy cardholders from before April 1, 2026 to TD Bank. A furniture-order concern goes to RH Customer Experience. For an older account, follow the servicing instructions on your statement.
Does RH’s lifetime guarantee cover every item?
No. The published lifetime guarantee covers specified indoor upholstered furniture components and outdoor furniture frames for the original owner under stated purchase and residential-use conditions. Indoor upholstery fabric is excluded; outdoor cushions and fabric are also excluded. Ask RH to review your product, purchase date and concern against the applicable terms.
Is there a public RH HR or payroll phone number?
A dedicated public HR or payroll telephone number was not verified in the sources checked. Employees should use their workplace-provided HR or payroll contacts. Applicants can use the Careers link in RH’s website footer. The corporate number should not be labeled as a dedicated HR line.
About RH
RH sells luxury home furnishings, including furniture, lighting, textiles and décor, through its galleries and online business. Its broader business also includes interior design and hospitality experiences. RH is publicly traded on the New York Stock Exchange under the symbol RH. See its official investor information for company reports and business updates.
Related Corporate Office Guides
For other home-furnishings companies, see our Pottery Barn and Ethan Allen corporate office guides.
Why Trust Corporate Office Headquarters?
We checked RH’s annual report, investor information, contact directory, card-account guidance, return policy, delivery information and lifetime guarantee on September 11, 2026. Phone numbers were verified from published sources, not by calling. Corporate Office Headquarters is independent and is not affiliated with RH.
Share Your Restoration Hardware Review
Which gallery, product or service was involved, what happened, and was the concern resolved? Positive and negative experiences are welcome. Use the review form below to share your own experience.
Keep order numbers, card details, home addresses, private contact information and other personal information out of public comments and photos. Send information needed to investigate your case directly to RH or the card issuer.