Surge Entertainment Corporate Office, Headquarters and Phone 

Surge Entertainment and Surge Adventure Parks are operated by Surge Management in Louisiana. This page provides the Surge corporate office phone number, email, publicly listed management addresses, ownership information, park locations, complaint guidance, and resources for customers.

Surge Entertainment Centers and Surge Adventure Parks are operated by Surge Management in Louisiana.

Where Is Surge Entertainment Headquarters?

Public company information identifies Surge Entertainment’s headquarters area as Monroe and West Monroe, Louisiana. A company announcement published by Surge Management listed the management address as:

Surge Management LLC
3105 Breard Street
Monroe, LA 71201

Surge has also advertised corporate positions from 7056 Veterans Memorial Boulevard in Metairie, Louisiana. Metairie is part of the New Orleans metropolitan area but is not within the City of New Orleans.

Surge Corporate Office Phone Number and Email

Surge publishes 1-318-737-7841 and su***@******un.com in its company privacy notice. These contacts may be used for general company or privacy-related inquiries.

Surge does not publish a separate nationwide toll-free customer-service number. Most guest concerns are handled by the individual Surge Entertainment Center or Surge Adventure Park involved.

The older email address ne********@*****************ks.com is not displayed as the current general company contact. Customers should use su***@******un.com, the official contact form, or the applicable location’s current email address.

Contacting a Surge Entertainment or Adventure Park Location

For immediate help with a visit, reservation, party, event, play card, waiver, attraction, food purchase, lost item, or employee interaction, contact the individual Surge location first.

Use the official Surge location directory to obtain the current address, telephone number, business hours, booking options, and location-specific contact information.

Surge Entertainment Center Locations

• Baton Rouge, Louisiana
• Bossier City, Louisiana
• Lafayette, Louisiana
• Metairie, Louisiana
• Mobile, Alabama
• West Monroe, Louisiana

Surge Adventure Park Locations

• Columbia, South Carolina
• Fort Walton Beach, Florida
• Newport News, Virginia
• Oklahoma City, Oklahoma
• Opelika, Alabama
• Richmond, Virginia
• Virginia Beach, Virginia

Locations, hours, activities, and operating status can change. Check the official directory before traveling or purchasing tickets.

Surge Entertainment Centers vs. Surge Adventure Parks

Surge operates two related entertainment formats:

• Surge Entertainment Centers are larger family-entertainment venues that may feature bowling, arcades, laser tag, karting, restaurants, bars, sports simulators, private event spaces, trampolines, and other attractions.
• Surge Adventure Parks emphasize active attractions such as trampoline courts, dodgeball, climbing walls, ninja courses, zip lines, ropes courses, basketball, and obstacle activities.

Attractions vary significantly by location. Confirm the available activities, height or age requirements, hours, pricing, waiver rules, and reservation policies with the park you plan to visit.

How to File a Surge Entertainment Complaint

1. Contact the location involved. Ask for the manager on duty or the location’s general manager.
2. Document the issue. Keep receipts, booking confirmations, play-card information, waiver records, photographs, and previous messages.
3. Use the official contact form. Select the correct location so the complaint can be routed to the appropriate management team.
4. Request written follow-up. Ask for confirmation that the concern was received and retain any case or reference information.
5. Escalate unresolved concerns. Email su***@******un.com or call 1-318-737-7841 with the location, visit date, documentation, and requested resolution.

A useful complaint should explain what happened, where and when it occurred, which employees or departments were contacted, what documentation is available, and the specific resolution requested.

Bookings, Parties and Event Complaints

Birthday parties, school outings, corporate events, church groups, team celebrations, and private events are usually arranged directly with the selected location. If a problem involves a deposit, room, food package, attraction package, guest count, event host, or cancellation, contact the location’s event representative.

Keep the signed agreement, deposit receipt, package description, guest count, event date, emails, and any written cancellation or rescheduling terms. Policies may differ by location and package.

Refunds, Billing and Play-Card Issues

For an incorrect charge, missing refund, duplicate payment, deposit dispute, play-card balance, or package-pricing concern, begin with the location where the purchase was made.

Have the following information available:

• Location name
• Date and approximate time of purchase
• Receipt or confirmation number
• Amount charged
• Last four digits of the payment card, provided privately
• Description of the disputed product, package, or service
• Previous communications with the location
• The resolution requested

Refund eligibility may depend on the purchase terms, booking agreement, event date, attraction closure, or location policy. Do not post payment information in the public comments.

Safety, Injury and Facility Concerns

Report an unsafe condition, damaged attraction, missing safety equipment, cleanliness problem, or injury to the location manager immediately. If someone requires urgent medical assistance or is in immediate danger, call 911 or the appropriate local emergency service.

For a serious incident, record the location, attraction, date, time, employee notified, witness information, photographs, and any incident-report number. Request a copy or confirmation of the report when available.

Surge states that court monitors receive safety training and that facilities follow scheduled maintenance procedures. Guests must still follow posted rules, staff directions, age and height restrictions, and waiver requirements.

Lost and Found

Lost items are handled by the individual location. Contact the park as soon as possible and provide the visit date, attraction or room involved, approximate time, and a detailed description of the item.

Corporate contacts generally cannot search a park’s lost-and-found area. Do not include passwords, full identification numbers, or other sensitive information when describing a missing wallet, phone, or electronic device.

Accessibility, Allergies and Special Requests

Contact the selected location before visiting if a guest needs accessibility information, food-allergy accommodations, sensory guidance, mobility assistance, or clarification about attraction requirements.

Because layouts, food service, attractions, and staffing differ between locations, the local management team is usually the best source for current accommodation information.

About Surge Entertainment and Adventure Parks

Business owner Darren Balsamo developed the Surge brand after becoming involved with several trampoline-park locations. The first Surge-branded Adventure Park opened in Opelika, Alabama, in 2017.

Drew Brees later visited the Metairie location for a family birthday party and became interested in the company. Balsamo and Brees subsequently became business partners and co-owners of Surge.

The company expanded beyond trampoline-focused adventure parks when its first larger family entertainment center opened in Lafayette, Louisiana, in 2019. Surge now operates both Adventure Parks and full-service Entertainment Centers.

Who Owns Surge Entertainment?

Surge Entertainment is privately held. Its publicly identified owners and business leaders include:

• Darren Balsamo: Founder and co-owner
• Drew Brees: Co-owner and business partner

Drew Brees is the former New Orleans Saints quarterback who led the team to its Super Bowl XLIV championship. Surge’s branding frequently refers to its larger venues as “Surge Entertainment by Drew Brees.”

Surge does not currently identify a separate chief executive officer on its consumer website. The website identifies Surge Management as the organization operating the brands.

Surge Activities and Services

Depending on the location, Surge may offer:

• Arcade games
• Bowling
• Trampoline courts
• Ninja and obstacle courses
• Dodgeball
• Laser tag
• Karting
• Climbing features and ropes courses
• Zip lines
• Mini golf
• Sports simulators
• Basketball and interactive games
• Restaurants and bars at selected locations
• Birthday parties and private events
• School, church, team, and corporate events

Surge Entertainment Competitors

Surge’s closest competitors include Sky Zone, Urban Air Adventure Park, Altitude Trampoline Park, DEFY, Main Event, and regional family-entertainment centers. Surge also competes with arcade, bowling, resort, and amusement businesses.

Related corporate-office pages include:

• Chuck E. Cheese corporate office
• Dave & Buster’s corporate office
• Topgolf corporate office
• Great Wolf Lodge corporate office
• Six Flags corporate office

Surge Entertainment Reviews and BBB Information

Customer experiences can vary considerably by location. Positive reviews commonly mention the selection of activities, family atmosphere, parties, food, and helpful employees. Complaints may involve cleanliness, attraction maintenance, party coordination, charges, refunds, staffing, wait times, or management follow-up.

At the time of this update, no customer reviews had been published on this CorporateOfficeHeadquarters.com Surge page.

The BBB profile associated with Surge headquarters currently identifies the company as not BBB accredited and displays an F rating based on failure to respond to two complaints. A BBB rating is not the same as a customer-review average and may change when the company or BBB updates the profile.

Official Surge Resources

• Surge official website
• Surge location directory
• Surge contact form
• About Surge
• Surge careers
• Surge privacy policy

Frequently Asked Questions

Where is Surge Entertainment headquarters?

Public company profiles identify Surge Entertainment’s headquarters area as Monroe and West Monroe, Louisiana. A Surge Management company announcement listed 3105 Breard Street, Monroe, LA 71201 as its management address.

Is Surge Adventure Parks headquartered in New Orleans?

The company has corporate operations in Metairie, which is part of the New Orleans metropolitan area. However, current public company information identifies Monroe or West Monroe as the headquarters area. The old listing of only “New Orleans, Louisiana” was incomplete.

What is the Surge corporate office phone number?

Surge publishes 1-318-737-7841 as a general company and privacy contact number. Location-specific matters should begin with the applicable park.

What is the Surge Entertainment email address?

The general email published by Surge is su***@******un.com. Customers may also use the official contact form and select the location involved.

Does Surge have a national customer-service number?

Surge does not currently publish a separate nationwide toll-free customer-service number. The company provides a general contact number, email, location directory, and contact form.

How do I complain about a Surge location?

Contact the manager at the location first. If the issue is unresolved, use Surge’s contact form, select the location involved, and provide the visit date, receipt or booking information, previous contacts, and requested resolution.

Who owns Surge Adventure Parks?

Surge is privately held. Darren Balsamo is the founder and co-owner, and former New Orleans Saints quarterback Drew Brees is a co-owner and business partner.

How many Surge locations are there?

Surge’s current location directory lists six Entertainment Centers and seven Adventure Parks. Locations and operating status can change, so verify the directory before visiting.

How do I contact Surge about a party or event?

Select the applicable location on the Surge website and use its party or private-event contact information. Event packages, deposits, menus, attractions, and cancellation policies vary by location.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com has provided corporate contact information and a public forum for consumer feedback since 2004. We review company websites, public business profiles, location directories, corporate announcements, and current support resources when updating company information.

Page updated: August 17, 2026.

Disclaimer

CorporateOfficeHeadquarters.com is not affiliated with Surge Management LLC, Surge Entertainment, Surge Adventure Parks, Drew Brees, Darren Balsamo, any Surge location, franchisee, property owner, booking provider, payment processor, or related company.

This page is provided for informational, complaint, and review purposes. Addresses, phone numbers, email contacts, ownership, leadership, locations, attractions, hours, prices, policies, waivers, and refund rules may change. Verify important information through Surge’s official website or the location involved.

Surge Entertainment Complaints, Reviews and Feedback

Have you visited a Surge Entertainment Center or Surge Adventure Park? Share your experience in the comments below. You may discuss the location, attractions, staff, parties, food, cleanliness, safety, billing, refunds, play cards, accessibility, or management response.

Keep your review factual and do not include personal, financial, medical, booking, waiver, employee, or child-identifying information. Your feedback can help other readers understand where Surge performs well and where improvements may be needed.