Holland America Line’s corporate office is in Seattle, Washington. Below are its published mailing address and contact options, with separate routes for reservations, post-cruise complaints, onboard charges, lost belongings, accessibility arrangements, loyalty accounts, and careers.
Quick Answer: Holland America Line lists its mailing address as 450 Third Avenue West, Seattle, WA 98119, USA. For reservations and booking changes, call 877-932-4259 or 206-626-7020.
For a concern about a completed cruise, email guestrelations@hollandamerica.com. The often-listed office number, 206-281-3535, appears in Holland America’s media contacts; it is not a verified dedicated HR or guest-complaints hotline.
On This Page
- Corporate office and mailing address
- Phone numbers and contact options
- Guest Relations and complaint escalation
- Reservations, cancellations, and refunds
- Onboard charges and missing credits
- Lost belongings and property claims
- Travel emergencies and accessibility
- Excursions, dining, and Mariner Society
- Human Resources and careers
- Company information and ownership
- Related corporate office and customer service guides
- Official resources
- Frequently asked questions
- Share your experience
Holland America Line Corporate Office and Mailing Address
- Company: Holland America Line N.V.
- Seattle office and published mailing address: 450 Third Avenue West, Seattle, WA 98119, USA
- Office number published for media inquiries: 206-281-3535
- Reservations and booking assistance: 877-932-4259
- Parent company: Carnival Corporation Ltd.
- Official website: HollandAmerica.com
The official mailing-address FAQ confirms the Seattle address. Carnival’s media directory publishes 206-281-3535 for Holland America press inquiries. Guest support has separate contacts below.
Before mailing: Confirm the intended department and include an existing case reference when available. Do not assume headquarters is the correct destination for payments, passports, medical documents, or a property claim. Use your travel documents for the departure terminal address, not the corporate address.
Holland America Phone Numbers and Contact Options
Choose the department responsible for the issue. A reservation change, a complaint after disembarkation, and a shore-excursion question do not necessarily go to the same team.
| Purpose | Contact | Use this for |
|---|---|---|
| Reservations and booking changes | 877-932-4259 206-626-7020 |
New reservations and booking assistance. |
| Guest Relations | guestrelations@hollandamerica.com | Questions and complaints about a completed cruise. |
| Guest Relations lost-item assistance | 800-599-8256 | Telephone assistance published in the lost-belongings guidance. |
| Ship Services | 800-541-1576 | Gift orders for guests and dining questions. |
| Shore Excursions | 888-425-9376 206-626-7320 |
Cruise-line excursion questions and purchases. |
| Guest Accessibility | 800-547-8493 TTY: 800-254-8669 |
Accessibility arrangements and accommodation questions. |
| Mariner Society | 800-547-9139 | Loyalty status and membership questions. |
| Press inquiries | 206-281-3535 800-637-5029 |
Media Relations, not a guest-refund or HR contact. |
Support hours: Consult the main contact directory before calling. Its reservation hours differ from those displayed in the separate reservation FAQ, and department schedules may vary. Travelers outside North America should use the regional contacts for their booking.
Holland America Guest Relations and Complaint Escalation
During Your Cruise
Report a service problem to onboard Guest Services while the crew can review it. Holland America’s Guest Services FAQ states that the desk is available 24 hours a day; guests can also dial 90 from a ship telephone.
For a cabin, dining, housekeeping, or account concern, explain the issue and ask for the appropriate department’s help. Keep a note of the date, response, and any agreed action. Report an immediate safety concern to ship personnel rather than waiting to contact headquarters.
After Your Cruise
The official contact directory directs past-cruise concerns to guestrelations@hollandamerica.com. A focused written complaint should explain:
- The trip involved: Ship, sailing dates, and booking reference, shared privately.
- What happened: Relevant dates, the service affected, and the specific problem.
- Earlier attempts to resolve it: Onboard contacts, case references, and promised actions.
- The requested resolution: An explanation, charge review, correction, or other specific response.
- What remains unresolved: Reference the same case when following up and request further review by the responsible manager when needed.
Keep originals of receipts and correspondence. Ask how to submit sensitive supporting records securely; do not email passport copies, medical records, passwords, or complete payment details in an ordinary complaint. A request for compensation is not confirmation that a refund or credit has been approved.
Reservations, Cancellations, and Refund Requests
For a direct booking, use the reservation contacts above. For a travel-advisor booking, start with the advisor. Holland America’s cancellation instructions require advisor-booked cancellations to go through that advisor, with an exception when travel is within seven days.
The same instructions list Hal_Reservations@HollandAmerica.com for written cancellations from the United States and other countries covered by that section. Follow the regional instructions and obtain confirmation. The FAQ says to contact the company again if confirmation has not arrived within five business days.
Refund eligibility depends on the fare, cancellation date, booking conditions, and any applicable protection plan. Some promotional fares are nonrefundable. Review your booking confirmation and the applicable cruise contract rather than assuming every deposit or canceled sailing has the same terms.
For an approved refund that has not arrived, ask for the amount, processing date, and destination payment method or travel agency. Keep a cash refund, a future cruise credit, and onboard credit clearly distinguished in your request.
Onboard Charges, Card Holds, and Missing Credits
Review your shipboard account before disembarking and ask Guest Services about unfamiliar items. Holland America’s shipboard account guidance explains that card authorizations can appear during a cruise and that the final statement is available through the Navigator app.
A pending authorization is not necessarily an additional completed charge. Compare the final cruise statement with posted card transactions. Ask your card issuer about a hold’s release and Guest Relations about an incorrect final charge.
For missing onboard credit, a dining purchase, a package benefit, or a promised adjustment, retain the offer or receipt. Identify the amount and specific item in dispute, and ask which team can confirm whether an adjustment was approved and where it was applied.
Lost Belongings and Damaged Luggage Claims
Report missing belongings to Guest Services before leaving the ship when possible. After disembarkation, use the lost-item report linked from Holland America’s lost or damaged luggage page. Guest Relations lists telephone assistance at 800-599-8256.
A lost-item search is different from a property claim. The same official page provides separate claim instructions and identifies propertyclaims@hollandamerica.com. Review the reporting requirements, documentation, and deadlines promptly. Follow the claim-specific destination rather than automatically mailing documents to Seattle headquarters.
Keep the original incident report, photographs, and receipts. Ask the relevant team what additional evidence is needed; submitting a report does not guarantee recovery or reimbursement.
Travel Emergencies and Accessibility Assistance
Urgent Travel Disruptions
Holland America’s Know Before You Go guide publishes 800-628-4771 for emergency travel assistance around the clock, including departure-day delays that could affect boarding.
The contact directory also lists 206-626-9000 during regular business hours and 206-286-3294 after hours or on holidays. These are travel-emergency contacts, not routine complaint or refund lines.
For an immediate threat to life or safety, notify ship personnel while onboard or contact local emergency services ashore.
Accessibility Arrangements
Contact Guest Accessibility at 800-547-8493 or GuestAccessibility@HollandAmerica.com before sailing to discuss required arrangements. Explain the assistance needed and ask which forms, equipment details, and advance notice apply.
For a particular tour, ask the Shore Excursions team about that excursion’s accessibility. Do not assume a cabin arrangement establishes the accessibility of every tender, port, or independent activity.
Shore Excursions, Dining, and Mariner Society Questions
Use Shore Excursions support for tours purchased through Holland America. Keep the tour name, date, booking reference, and description of any problem. For an independently purchased excursion, contact the seller named on that booking.
Ship Services handles guest gift orders and dining questions at 800-541-1576 or HAL_Ship_Services@HollandAmerica.com.
For Mariner Society status or loyalty-account questions, call 800-547-9139 or email mariner_society@hollandamerica.com. Have the affected sailing and membership information available privately. These contacts are listed in the department directory.
Holland America Human Resources, Employment Verification, and Careers
The official careers page separates shipboard jobs, shoreside positions, and Alaska-Yukon land operations. It also links to approved hiring partners.
Current and former employees should use the HR, payroll, or crewing contacts in their employment records for benefits, tax documents, workplace matters, and employment verification. Confirm the authorized process before sending personal records.
HR clarification: The published media number, 206-281-3535, is not verified as a dedicated Human Resources or employment-verification line. Guest Relations handles passenger concerns, not employee personnel records.
About Holland America Line and Its Parent Company
Holland America Line operates cruises with destination-focused itineraries, dining, entertainment, and shore excursions. Its company profile describes a cruise experience centered on cultural exploration and onboard hospitality. Available facilities and activities depend on the ship and itinerary.
Ownership: Holland America belongs to the Carnival group. On May 7, 2026, Carnival Corporation and Carnival plc unified their former dual-listed structure under Carnival Corporation Ltd., as explained in Carnival’s official corporate update.
Carnival Cruise Line is a separate cruise brand within the same group, not the name of Holland America’s guest-service department. Use Holland America’s contacts for a Holland America reservation or complaint.
Related Corporate Office and Customer Service Guides
These independent guides are separate from the cruise lines’ official support channels.
CustomerServiceNumbers.com
- Holland America customer service — a companion guide to reservation help, guest support, and cruise complaints.
CorporateOfficeHeadquarters.com
- Carnival Cruise Line corporate office — information about a separate cruise brand in the Carnival group.
- Royal Caribbean corporate office — corporate and guest-contact information for another cruise company.
- Norwegian Cruise Line corporate office — corporate information for the cruise brand commonly abbreviated NCL.
Official Holland America Resources
- Department contact directory
- Published Seattle mailing address
- Cancellation instructions
- Cruise contract
- Shipboard account and payment guidance
- Lost-item reports and property claims
- Accessible cruising contacts
- Careers and approved hiring partners
Frequently Asked Questions About Holland America Headquarters
Where is Holland America Line’s corporate office?
Its Seattle office and published mailing address is 450 Third Avenue West, Seattle, WA 98119. Confirm the department before sending correspondence.
Is 206-281-3535 the best number for a cruise complaint?
Holland America publishes that number for media inquiries. Its current guest-support instructions direct completed-cruise concerns to guestrelations@hollandamerica.com.
Who handles reservation changes?
Call 877-932-4259 or 206-626-7020 for booking assistance. Start with your travel advisor when that advisor made the reservation.
Can I get help before leaving the ship?
Yes. Onboard Guest Services is available around the clock, in person or by dialing 90 from a ship phone. Raise service concerns while the crew can review them.
Who owns Holland America Line?
Holland America is part of the Carnival group, whose unified parent company has been Carnival Corporation Ltd. since May 7, 2026.
Does posting a complaint here notify Holland America?
No. A comment on CorporateOfficeHeadquarters.com does not open a cruise-line case, cancel a reservation, request a refund, or submit a lost-item report.
Holland America Reviews and Complaints Guidance
A useful review describes a firsthand experience with a reservation, voyage, onboard account, excursion, or support interaction. Identify the ship or service, explain the issue without sharing private booking information, and describe the response and outcome.
Separate personal preferences about dining or entertainment from specific service or billing problems. One experience does not establish how every sailing or guest will be treated.
Why Trust CorporateOfficeHeadquarters.com?
This guide checks contact details against Holland America’s published resources and uses Carnival’s corporate announcement for the parent-company update. It distinguishes reservations, Guest Relations, travel emergencies, media inquiries, and employment matters. Complaint-organizing suggestions are not presented as guaranteed company outcomes.
Contacts and procedures can change. Confirm instructions for your booking, departure country, and issue directly with the responsible team.
Disclaimer
CorporateOfficeHeadquarters.com is an independent information and review website, unaffiliated with Holland America Line or Carnival Corporation Ltd. We cannot access reservations, change itineraries, process refunds, recover belongings, or contact the cruise line on your behalf. This guide is not legal, medical, or travel-insurance advice. Company names and trademarks belong to their owners.
Share Your Holland America Review or Complaint
Have you contacted Holland America about a corporate inquiry, booking issue, cruise experience, charge, or unresolved complaint? Describe the issue, contact method, response, and outcome below.
Privacy: Do not publish booking numbers, cabin details tied to upcoming travel, passport information, dates of birth, medical records, payment details, passwords, loyalty-account numbers, private contact information, or screenshots containing confidential information.
Last updated: September 11, 2026.