Nathan’s Famous Headquarters: Address & Phone

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Eric Strand

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Customers trying to contact Nathan’s Famous should first determine whether their concern involves a restaurant or a packaged grocery product. Nathan’s uses different contact routes for these parts of its business.

Nathan’s Famous headquarters is located in Jericho, New York. The corporate switchboard, packaged-frank support number, franchise contact, complaint steps, and company information are provided below.

Nathan’s Famous Headquarters Quick Answers

How To Contact Nathan’s Famous Corporate Office

Important contact distinction: The 1-855-411-7675 number is identified by Nathan’s as support for packaged franks. It is not presented as a general restaurant complaint number. For a restaurant concern, begin with the manager of the location involved and use the corporate switchboard if the issue remains unresolved.

Nathan's Famous corporate office address and phone number
Nathan’s Famous headquarters address and corporate phone number.

Which Nathan’s Contact Route Should You Use?

Restaurant Orders, Service, or Promotions

For an issue involving food, service, cleanliness, pricing, staffing, or a restaurant promotion, contact the manager of the Nathan’s location involved first. Many Nathan’s restaurants are operated by franchisees or licensed operators, so the local manager is usually in the best position to review the transaction.

If the restaurant does not resolve the matter, call the Nathan’s corporate switchboard at 1-516-338-8500. Provide the complete restaurant address so the company can identify the appropriate operator.

Packaged Franks Purchased at a Store

For questions or complaints about packaged Nathan’s Famous franks, call 1-855-411-7675 or use the official packaged-product contact page.

Nathan’s lists different support numbers for fries, onion rings, mustard, buns, pickles, sauerkraut, mozzarella sticks, and other licensed products. Check the official contact page or the packaging for the correct manufacturer.

Delivery or Third-Party Orders

If an order was placed through a delivery service or another ordering platform, report missing items, delivery problems, or payment issues through that platform. Contact the restaurant as well when the problem involves food preparation or order accuracy.

Franchise Opportunities

Prospective franchisees can use the Nathan’s Famous franchise form or call 1-800-NATHANS, extension 306.

What To Gather Before Contacting Nathan’s

  • The restaurant address or packaged product name
  • The date and approximate time of the transaction
  • Your receipt, order confirmation, or proof of purchase
  • The amount charged and payment method used
  • The name of the delivery or ordering platform, when applicable
  • For packaged products, the UPC, best-by date, and lot or production code
  • Photographs of the product, packaging, receipt, or advertised promotion
  • A brief explanation of the resolution you are requesting

How To Escalate a Nathan’s Famous Complaint

  1. Speak with the restaurant manager. Explain what happened and provide the receipt or order details.
  2. Use the correct product-support route. Packaged franks and other retail products may be handled by different manufacturers or licensees.
  3. Contact the corporate office. If a restaurant or franchise concern remains unresolved, call 1-516-338-8500 and provide the exact location involved.
  4. Keep a contact record. Note the dates of calls, the names of the people contacted, reference numbers, and any promised follow-up.
  5. Contact the payment provider when appropriate. For an unresolved duplicate or unauthorized charge, follow the dispute process provided by the card issuer or ordering platform.
Protect your personal information: Do not post card numbers, complete order numbers, home addresses, passwords, or private contact information in the public comments. Retain packaged products and receipts until support provides instructions; do not mail food or packaging unless an authorized representative requests it.

Nathan’s Famous Reviews and Complaints

The current Corporate Office Headquarters page has one visible detailed complaint, so it does not provide enough information to establish a companywide customer-service trend.

That review describes a Nathan’s location that reportedly did not initially honor an advertised National Hot Dog Day promotion as expected. It also raises concerns about limited staffing, a long wait, inconsistent promotional limits, and difficulty reaching the corporate office. These comments represent one customer’s experience at one location.

Restaurant experiences may differ because locations can be operated by different franchisees or licensed operators. When submitting a review, identify the location, date, type of order, and whether management or corporate support offered a resolution.

About Nathan’s Famous

Nathan Handwerker opened the original Nathan’s hot dog stand in Coney Island in 1916. The business grew from that stand into a restaurant, franchising, foodservice, and packaged-product brand known for its beef franks and crinkle-cut fries.

Nathan’s Famous, Inc. is headquartered in Jericho, New York. Eric Gatoff is the company’s chief executive officer, and its common stock trades on Nasdaq under the symbol NATH.

Proposed Smithfield Foods Acquisition

In January 2026, Nathan’s Famous entered into an agreement to be acquired by Smithfield Foods. Nathan’s latest August 2026 filing described the acquisition as pending and said the transaction was expected to close during the second half of 2026. Until the transaction closes, Nathan’s remains a publicly traded company rather than a completed Smithfield subsidiary.

Nathan’s Famous Competitors and Related Restaurants

Nathan’s competes for quick-service and fast-casual customers with restaurant brands offering hot dogs, burgers, fries, sandwiches, and other American menu items. Related corporate-office pages include Portillo’s, Shake Shack, Five Guys, and In-N-Out Burger.

Nathan’s Famous Headquarters FAQs

Where is Nathan’s Famous headquarters?

Nathan’s Famous headquarters is at One Jericho Plaza, Second Floor – Wing A, Jericho, NY 11753.

What is the Nathan’s Famous corporate phone number?

The Nathan’s Famous corporate switchboard number is 1-516-338-8500.

Is 1-855-411-7675 the restaurant complaint number?

No. Nathan’s identifies 1-855-411-7675 as the support number for packaged franks. Restaurant complaints should begin with the manager of the location involved.

How do I complain about a Nathan’s restaurant?

Contact the restaurant manager and provide the location, visit date, receipt, and a concise description of the problem. If the location does not resolve the complaint, call the corporate office at 1-516-338-8500.

Does Smithfield Foods own Nathan’s Famous?

Smithfield Foods has entered into an agreement to acquire Nathan’s Famous. However, Nathan’s latest August 2026 filing said the transaction was still pending.

What is the Nathan’s Famous franchise phone number?

Franchise inquiries can be directed to 1-800-NATHANS (1-800-628-4267), extension 306.

Official Nathan’s Famous Resources

Why Trust Corporate Office Headquarters?

Corporate Office Headquarters compares company contact information with official websites and current public filings. We also distinguish corporate switchboards from product-specific support numbers so visitors can choose the contact route that best matches their concern.

Page Update Note

This page was updated on August 27, 2026. The headquarters address, corporate phone, packaged-product support, franchise contact, executive information, stock status, and pending Smithfield Foods transaction were reviewed against current company sources and public filings.

Disclaimer

CorporateOfficeHeadquarters.com is not affiliated with Nathan’s Famous, Nathan’s Famous, Inc., Smithfield Foods, or any Nathan’s franchisee. This page is provided for informational purposes and as a public forum for customer reviews and feedback. Contact information and company ownership can change.

Share Your Nathan’s Famous Experience

Have you contacted a Nathan’s restaurant, packaged-product support, or the corporate office? Share the location, the type of issue, how you contacted the company, and whether it provided a resolution. Do not include private financial or identifying information in your review.

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Nathan’s Famous Hot Dogs Promotion

December 13, 2022

Nathan’s Famous Hot Dogs posted a special promotion for today (7/19/2023), as it is National Hot Dog Day. The deal was five cents per hot dog, with a limit of two hot dogs per customer. The Danbury, CT restaurant (located on Backus Avenue in the Danbury Fair Mall) WAS included in the locations listed. The promotion was to run from 11am-1pm.

My husband and I both saw the promotion on Facebook. Today is his birthday, and this was the only thing he requested for his 68th birthday! So, I drove over to the mall…he is in a motorized wheelchair, so transporting him is an issue.

We arrived at Nathan’s at exactly 11am. When my husband requested to order two five cent hot dogs from the clerk (she said her name was Ilene), she replied, “We’re not doing that here.” We explained that it was advertised. She said that she did not know about it and no one told her about it! Prior to us standing in line and thereafter, there were other customers standing around and/or in line who were frustrated and angry that this Nathan’s was not participating in the promo, even though it had been advertised!!!

We asked to speak to a manager, and the clerk responded, “He is not here.” My husband was upset, as he felt: a) the franchisee was party to false advertising and b) it ruined his birthday treat! We explained that we would be contacting the Better Business Bureau and the Attorney General’s Office. Apparently, our comment made the clerk feel the need to contact the manager via her cell phone. We stepped aside and tried several times to contact your corporate office. Our efforts were futile, as all calls are directed to your voicemail!!!

People were lined up and at that point the line was long (every customer had received the same Facebook promotional advertisement and wanted to take advantage of this “deal”)! There were a lot of upset and angry customers!

The clerk’s phone call to management must have influenced the manager to “rethink” his/her initial decision to refrain from supporting the National Hot Dog Day promotion, because all of a sudden, customers in line were ordering and receiving one hot dog (NOT TWO AS ADVERTISED) for five cents each!

We got back into the long line, which at that point put us at customers #30 and #31!!! After a considerable amount of time, we each got one promotional hot dog! (The franchisee did not support the advertised limit of two hot dogs per person. And, it should be duly noted that the cashier/clerk had to ring up only one hot dog at a time, so, that resulted in making the line go even slower!)

Sadly the clerk was not made aware of the promo and obviously, the franchisee was trying to shirk his/her responsibilities to the company! I truly felt sorry for the clerk, but even more sorry for the woman who was responsible for making up the orders!!! This franchisee knew that there was a special promotion going on and SHOULD HAVE HAD MORE THAN ONLY ONE CLERK AND ONE FOOD PREPARATION PERSON on staff! Those two women were truly overworked! The food prep person needed to be an octopus with eight arms to output all the orders. (I personally apologized to the prep person as I know she was working extremely hard, and she politely and dutifully replied, “It’s okay, ma’am, it’s my job!)

To be honest, we had planned on ordering additional menu items; however, due to the negative, aggravating experience, we chose to order fries, drinks, and additional lunch items at competitors in the food court! (We were not the only ones who felt this way…many other customers did the same!) Consequently, Nathan’s lost the opportunity to increase sales!

The aforementioned situation needs to be addressed and the franchisee of the Nathan’s at the Danbury Fair Mall should be reprimanded!

Thank you for your interest and earliest response!

D G