E*TRADE Corporate Office: Headquarters Address & Phone

Written by

Eric Strand

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E*TRADE operates as E*TRADE from Morgan Stanley, providing online brokerage, retirement, active-trading, stock-plan, and banking services. Its legacy corporate headquarters address is in Arlington, Virginia, while current customer correspondence and account documents are routed through official mailing addresses in Jersey City, New Jersey.

Quick Answer: The E*TRADE customer service phone number is 1-800-387-2331, available 24 hours a day. E*TRADE’s legacy headquarters address is 671 North Glebe Road, Ballston Tower, Arlington, VA 22203. Customers should not send account forms, checks, or private financial documents to the Arlington address; use the official Jersey City mailing addresses below.

How To Contact E*TRADE Corporate Office Headquarters

E*TRADE Headquarters and Customer Service Overview

Headquarters clarification: The Arlington address was E*TRADE’s corporate headquarters before and during its acquisition by Morgan Stanley. Morgan Stanley completed the acquisition in October 2020, and E*TRADE now operates as E*TRADE from Morgan Stanley. Current official support instructions direct customer mail and account documents to Jersey City rather than Arlington.

E*TRADE Mailing Addresses

Use the addressee that corresponds to the type of account involved. Customers should check the instructions on the applicable form before sending checks, original documents, or time-sensitive correspondence.

Regular Mail for Brokerage Accounts
E*TRADE from Morgan Stanley
P.O. Box 484
Jersey City, NJ 07303-0484Regular Mail for Bank Accounts
Morgan Stanley Private Bank
P.O. Box 484
Jersey City, NJ 07303-0484

Overnight Mail for Brokerage Accounts
E*TRADE from Morgan Stanley
Harborside 2
200 Hudson Street, Suite 501
Jersey City, NJ 07311-1113

Overnight Mail for Bank Accounts
Morgan Stanley Private Bank
Harborside 2
200 Hudson Street, Suite 501
Jersey City, NJ 07311-1113

When available, E*TRADE’s secure document-upload service may be faster and safer than ordinary mail. Visit the official contact page for the correct upload route and current form instructions.

Which E*TRADE Contact Should You Use?

  • Brokerage or bank account assistance: Call 1-800-387-2331.
  • Employee stock-plan account: Call 1-800-838-0908.
  • Suspected fraud or unauthorized activity: Call 1-800-387-2331 immediately and use the official Security Center.
  • Forms and documents: Follow the instructions printed on the applicable form or use E*TRADE’s secure document-upload service.
  • Employment inquiries: Search Morgan Stanley career opportunities rather than using the former E*TRADE careers website.
  • Parent-company corporate matters: Visit our Morgan Stanley corporate office page.
E*TRADE corporate office headquarters information

E*TRADE corporate office information graphic. The Arlington location is a legacy headquarters address, not the current address for customer account documents.

E*TRADE Company History and Morgan Stanley Ownership

E*TRADE traces its history to 1982, when William Porter and Bernard Newcomb founded the company, then known as TradePlus, with the goal of allowing individuals to trade securities using personal computers. Early E*TRADE technology was used to place an online trade in 1983, helping the company become a pioneer in digital brokerage services.

Morgan Stanley completed its acquisition of E*TRADE in October 2020. The E*TRADE brand continues as a digital, self-directed investing channel within Morgan Stanley’s wealth-management business. Its services include brokerage and retirement accounts, web and mobile trading, Power E*TRADE, employee stock-plan services, and banking products provided by Morgan Stanley Private Bank.

E*TRADE Competitors in Online Brokerage and Investing

E*TRADE competes primarily with online brokerage and investment companies rather than traditional retail banks. Major competitors include Charles Schwab, Fidelity Investments, Vanguard, and Ally Bank and Ally Invest.

E*TRADE differentiates itself through its established online-trading brand, Power E*TRADE platform, research and educational tools, retirement products, mobile applications, and integration with Morgan Stanley’s broader financial-services operations.

Customers comparing brokerage support options can also review CustomerServiceNumbers.com’s updated guides to Charles Schwab customer service and Vanguard customer service.

How To Escalate an E*TRADE Complaint

  1. Call 1-800-387-2331 and ask for the department responsible for the account or transaction involved.
  2. Request a case or reference number and record the date, time, department, and explanation provided.
  3. Use E*TRADE’s secure contact or document-upload service for account-specific correspondence. Avoid sending private financial information through ordinary email.
  4. Keep copies of statements, trade confirmations, transfer records, error messages, letters, and secure messages.
  5. Clearly describe the requested resolution, such as restoring account access, reviewing a transaction, correcting a record, or explaining an account restriction.
  6. For a serious unresolved brokerage complaint, consider the FINRA Investor Complaint Center.
  7. Problems involving an investment account or financial professional may also be submitted through the SEC investor complaint process.

Regulatory complaints and dispute-resolution proceedings serve different purposes. Filing a regulatory complaint does not guarantee reimbursement or recovery of an investment loss.

E*TRADE Customer Review Snapshot

At the time of this update, CorporateOfficeHeadquarters.com had one published E*TRADE review. The reviewer described repeated customer-service calls, difficulty completing an individual-account application, restricted account access after profile changes, and trouble locating an effective escalation route.

One review is not enough to establish a broad customer-service trend. Additional detailed reviews can help show whether other customers have encountered similar account-opening, access, or escalation problems.

Protect your financial information: Do not publish an account number, Social Security number, taxpayer identification number, password, security code, investment balance, bank information, home address, tax document, beneficiary information, or trade confirmation in a public review. Contact E*TRADE immediately if an account may be compromised.

E*TRADE Frequently Asked Questions

Where is the E*TRADE corporate headquarters?
E*TRADE’s legacy corporate headquarters address is 671 North Glebe Road, Ballston Tower, Arlington, Virginia 22203. E*TRADE now operates as E*TRADE from Morgan Stanley, and current customer mail is routed to Jersey City.

What is the E*TRADE customer service phone number?
The main E*TRADE customer service phone number is 1-800-387-2331. E*TRADE lists customer service as available 24 hours a day.

What is the E*TRADE mailing address?
The regular customer mailing address is P.O. Box 484, Jersey City, New Jersey 07303-0484. Address brokerage mail to E*TRADE from Morgan Stanley and bank mail to Morgan Stanley Private Bank. Always verify the address on the applicable form.

Is E*TRADE owned by Morgan Stanley?
Yes. Morgan Stanley completed its acquisition of E*TRADE in October 2020. The E*TRADE brand continues as part of Morgan Stanley’s wealth-management business.

How can I file an E*TRADE complaint?
Start by calling customer service, requesting a case number, and preserving relevant records. Ask for supervisor or complaint review when necessary. Serious unresolved brokerage complaints may also be submitted to FINRA or the SEC, depending on the issue.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com independently organizes corporate addresses, customer-service contacts, complaint routes, company ownership information, and customer reviews. Our goal is to help readers distinguish between corporate offices, customer-service departments, account mailing addresses, and appropriate escalation channels.

Disclaimer

CorporateOfficeHeadquarters.com is not affiliated with E*TRADE, Morgan Stanley, Morgan Stanley Smith Barney LLC, Morgan Stanley Private Bank, FINRA, or the Securities and Exchange Commission. This page is provided for informational and consumer-feedback purposes only and does not provide financial, investment, legal, tax, or trading advice. Contact information and account procedures can change; verify important instructions directly with E*TRADE before mailing documents, transferring funds, or making financial decisions.

E*TRADE Complaints, Reviews, Ratings, and Feedback

Have you contacted E*TRADE about an account application, login problem, brokerage transaction, transfer, retirement account, stock plan, banking issue, fraud concern, or complaint? Share your experience below, including the general issue, support route used, approximate response time, and whether E*TRADE resolved the problem. Do not include private account or identity information.

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Etrade Ongoing Issues with Opening an Individual Account

May 20, 2025

Etrade, Since late April 2025, I’ve been trying to open an individual account with Etrade. Despite making five separate calls to customer service, the issues remain unresolved. I was eventually able to link my bank account to Etrade, but access to my Etrade account was then inexplicably blocked. It has become clear that Etrade prioritizes internal documentation and checkbox procedures over actually resolving customer concerns. The lack of genuine support and failure to listen to customers has been incredibly frustrating—so much so that I now feel I have no choice but to move on to another brokerage firm. Here is a brief timeline of the communication and email history: 5/12: External Funding Account Success. 5/12: Thank You for Choosing E*TRADE. 5/12: Enrolled in Promotion. 5/12: Account Address Update. 5/12: Account Phone Number Update. 5/12: Due to Change in Status – Features Limited. 5/13: Deposit Verification Notice. 5/14: Welcome to E*TRADE. Unfortunately, when repeated phone calls are unsuccessful, there seems to be no alternate way to escalate the issue or contact someone who can actually help. I’m requesting that someone at E*TRADE review this situation, respond via email, and provide a detailed explanation on how this account can be properly activated and these ongoing issues resolved. Thank you.

G D Y