Reach Out – American Home Shield Corporate Office HQ 

American Home Shield, Not keeping contract promise. We moved to Murphy, NC, two and one-half years ago, to down-size due to age {I am 82.) and health issues. We immediately insured the home appliances with Home Shield (April 2022). This is our claim: Kitchenaid dishwasher on Jan. 7, 2025. The appliance was deemed not repairable by the Home Shield recommended partner, for which we paid the contract agreed fee of $107. Our contract with Home Shield states “if not repairable, Home Shield will Replace with a comparable”appliance. We were led to believe comparable replacement meant equal in value and “in place”.. The brand name is not important to us (shop the sales), only that the dishwasher fits the cabinet cut-out, has the sanitation feature and stainless steel tub (a comparable equivalent to existing insured model). Comparable models list between $700 and $800 before tax or delivery fees. Home Shield will not offer more than $692.79, however, all dealers require, above appliance cost, a $200 installation, plus any parts needed to connect, plus $50 to haul off the broken machine. We are at least $250 short of a fair contractual settlement. Because of immune system deficiency from cancer, we require the sanitation/stainless-steel tub not plastic or PVC tub..Our physical age and strength deem, we are not capable of moving or installing the new machine ourselves (the reason for Home Shield insurance). Home Shield is not backing the contractual promise of comparable replacement. On social security — the $107 will come out of this month’s food budget — the $50 removal can wait on the porch and come out of next month’s food budget — not sure at all where the installation $200 will come from — we believed from contract that it was part of the Home Shield responsibility. I certainly will be warning others that AHS doesn’t cover.

American Home Shield, One star because they did give you a lower option!. I have tried to cancel this before it renewed. I told told them in no way would I renew, I checked my bank account last night and found that they charged my account again. I called and they said in the notes from my last call, the person I talked to said they talked my into keeping American Home Shield, that is false! I am very upset, I feel like I am being scammed by this company. I did not and would not renew with this company! I will never recommend this company, and I let everyone I know how they operate.

On November 15, I contacted American Home Shield because my heater was blowing cold air. They assigned AMP Mechanical, despite my request for Oaks Heat and Air, a trusted provider. AMP arrived on 11/21 after a week’s wait, and their technician seemed unsure of the issue. After hours, a thermostat replacement, and a misdiagnosis of a faulty motherboard, I was left without heat for weeks. Calls went unanswered, and updates were nonexistent.

AMP finally replaced the motherboard on 12/5, but the heater still didn’t work. Their owner proposed expensive solutions: $3,000 for a relay switch repair or $9,000 for a new unit. Doubting their honesty, I requested a second opinion from Oaks Heat and Air, who identified the real problems: chewed wiring, incorrect fuses, and an unsuitable thermostat replacement—all missed by AMP.

AMP Mechanical demonstrated incompetence and dishonesty, leaving my family without heat for nearly a month in freezing weather. American Home Shield should reevaluate the businesses they partner with. I request Oaks Heat and Air to handle my home’s future needs exclusively. Thank you for addressing these concerns.

American Home Shield, I have paid so much money into this warranty, and AHS has been anything but helpful. Basically, I am paying for nothing! I live in a cold state. We had a high of 20 degrees and my furnace wasn’t working at all. I put in a service request and waited for 2 hours when no one contacted me. I called AHS 3 different times over the course of the day, spent my entire day on the phone literally. I kept being told I had to wait, they had a process and a procedure to follow. They wouldn’t let me find my own repair man and reimburse me, but they hadn’t gotten in touch with anyone to come look at my furnace all day. Meanwhile my house was getting colder and colder. Finally, I talked with a manager, who was unwilling to work with me because “they have a procedure to follow”. I told her how I had waited All day for someone. I sent in a request around 10:00 am and it was now 4:30 pm. She wanted me to still give them time to exhaust every opportunity to find a contractor to send out. I was still supposed to wait 4 more hours for them to find someone as the temperperatures continued to dip. I cancelled the service request and found someone who was able to come over within half an hour. I am going to pay that person to put in a new furnace. If AHS ever would get someone here to look at it they won’t replace it even though it’s very old. They will just want to replace a part and in a few weeks I’ll be back to square one. Such a waste of my day, my energy, and worst of all my hard-earned money. Don’t Waste Your Money For A Service You Will Not Receive. Totally unhelpful and unwilling to fulfill their end of the agreement.

American Home Shield, Never, Never to enroll again. I am so frustrated and tired of calling this company. I have a problem with my oven. The contractor sent a young man with the tool that measures temperature. The only thing he knows is to test the inside the oven and say it reaches the highest temperature that is supposed to be reached. I will tell both technician and AHS that the problem is that it does not distribute the heat evenly and only heat works for one level and not others. American Home Shield sends me the same young tech and he gives me the same answer. Finally; they sent an experienced technician. He said, he will order some parts and will receive it in 5 days but I did not hear anything yet. I am calling AHS but they are not helpful and telling me for a month that they are waiting for the contractor to send the report. It’s 1.5 month since the technician has ordered the piece. It is close to the Thanksgiving and I have no oven. I am trying to call corporate office but the phones listed on the internet belong to other company. I don’t know why they are hiding. Their customer service is not good at all. The only thing they know is to put you on the hold; comeback and say for a minute or more: thank you for holding, Sorry for the wait, and etc. and waste of time. No More American Home Shield.