Reach Out – American Home Shield Corporate Office HQ 

American Home Shield, Appliance repainrs. This company uses very bad contractors to come and do the repair, these contractors will never complete or finish the repair. Recent repairs were not done, and I did not hear from either AHS or the contractor who was supposed to do the repairs, so I had to call in and find out myself. All of their operators are not in the U.S., and you can hardly understand them when they speak. I will stop using AHS for my Home Insurance.

American Home Shield, Left without water! , My well pump went. I called American Home Shield, they sent a man to fix it. Well in my drive way is dumpster because we are down sizing because my husband passed way in November. When the service man came started to ask personal questions, like if we had any tools in my trailer. He left to get parts, Came back and was going through my things! I told my son, so he came over and found that the garage was open and he was in there so he stayed with me. He came back with the parts about 4:30 he came in said he could not fix it! That my well might be dry and to get someone else cause he can’t fix it, took the $1000.00 and left not even a reciept for the part nothing.

American Home Shield, Water leak, with no empathy! The worst experience that I have ever had was with American Home Shield. I had an unfortunate water leak spring from underneath my kitchen sink and water was flowing everywhere. I called American Home Shield to report the situation and to get immediate assistance as the leak was uncontrollable. I went outside to turn the water off, but the main valve was stuck wouldn’t turn off. So for the next 10 min I attempted to turn the water off while on the phone with a I spoke with a girl name C Terrago and she was horrible. She wouldn’t listen and kept cutting me off and refused to attempt to expedite my request to get a plumber out to my home. I was finally able to get the water turned off, but still couldn’t get anyone out to my home, because the girl wouldn’t attempt to provide assistance. After, 20 min on the phone arguing with her, I disconnected and proceeded to call the plumber myself. I’m glad I did, because they were so helpful and were able to come out to my home within 30 min of the call and was able to fix the leak right there on the spot. The sad part is the plumber is the same plumber that AHS has sent to my home before. After all said and done when trying to report the horrible customer service to I spoke to a guy named Kwasi. He was helpful in terms of providing information, but didn’t have the power to do anything about it. I then escalated my concern again to supposedly the Supervisor of the Escalation Team. Her name was Kiva and she was worse than the first little girl I spoke to. I would Highly Recommend that you do not use American Home Shield, as they have shady business practices and do not care to really help in a bad situation. I ended up paying out of pocket for the repair and the damage to my home. They would not even discuss reimbursement for the repair, as that was the original reason I called and their rep refused to assist. Nevertheless, I am only one person, so I wanted to share my story in hopes that it will save and prevent someone else from doing business with these people. Spend your money with a reputable company. Sincerely.

American Home Shield, Worst service ever! Since January, my furnace hasn’t been working properly. 55 degrees in Illinois is not fun! I have had to repeatly call American Home Shield because the company that represents them won’t return a phone call and has not stood me up 3 times. Still fighting with them and they refuse to call another service company to fix the problem. Maybe this is something my attorney needs to get involved with. I pay them every month, I paid for the service call – I have keep my end of the contract, but they are not keeping there end of the contract! I Will Never Use Them Again When My Contract Is Up!

American Home Shield, Took 2 weeks to schedule service. Serious billing issues that don’t get corrected. After paying my $100 for a service call, it took 2 weeks for service to be scheduled for a leaking valve. My Credit Card payment was charged 2/5/2025 and posted on 2/6/2025. Now they continue to bill me for the $100 that was already posted to my credit card account. Every time I call, they acknowledge I already paid for the service call but the issue is never fixed. Now they are threatening to send the bill to collections. I will hesitate to make any more service requests even though I am entitled to them with my home warranty.