BCBG Corporate Office Headquarters and Customer Service 

BCBGMAXAZRIA customers commonly look for corporate assistance with online orders, returns, refunds, final-sale merchandise, damaged clothing, store purchases, account access, and complaints that were not resolved through the regular customer-service process. Below are the current BCBG corporate ownership, headquarters, and support details, along with the correct route for each type of concern.

How To Escalate a BCBG Complaint

Because BCBG primarily directs customers to an online contact form, retaining complete records is especially important when escalating an unresolved complaint.

1. Gather the transaction records. Locate the order confirmation, product name, size, delivery date, tracking information, photographs, return label, and previous correspondence.
2. Submit the official BCBG contact form. Explain the problem clearly and state the resolution being requested.
3. Allow for the published response period. BCBG states that emails are typically answered within 24 hours during the Monday-through-Friday workweek, although delays can occur during holidays and sales.
4. Reply within the existing correspondence. Keeping the complaint in one email chain can help preserve its history and supporting documents.
5. Request escalation. If the first response does not address the issue, ask for supervisory review and a written explanation of the decision.
6. Contact the responsible retailer when applicable. If the purchase was made from Bloomingdale’s, Nordstrom, Macy’s, or another distributor, the transaction and return complaint should generally be handled by that retailer.
7. Retain return tracking. Record the tracking number before sending merchandise and keep the carrier acceptance receipt.

Information To Have Ready

• Order number
• Order and delivery dates
• Product name, color, and size
• Purchase price and payment method
• Promotion or discount code involved
• Tracking number and delivery status
• Return authorization and return tracking
• Photographs of damaged or incorrect merchandise
• Dates of earlier customer-service contacts
• A specific requested resolution, such as a refund, store credit, replacement, or written policy explanation

BCBG Return and Refund Information

The current BCBG return policy applies to eligible merchandise purchased directly from BCBG.com. Purchases made through department stores, specialty retailers, or other distributors are generally governed by that retailer’s policy.

• Eligible return requests submitted within 14 days of delivery may receive a refund to the original payment method.
• Eligible returns requested between 15 and 30 days after delivery may be issued as store credit.
• Returns received after 30 days are generally not accepted.
• Returned merchandise must be unworn, unwashed, unscented, and returned with its tags, accessories, hangers, and original packaging.
• Final-sale merchandise cannot be returned or exchanged.
• BCBG currently deducts a $12 restocking fee from returns.
• Original and return shipping charges are generally not refunded.
• The merchandise must be returned within two business days after generating the return label.
• BCBG advises customers to retain the tracking number because it does not provide return-tracking updates.
• Once a return reaches the warehouse, inspection and processing may take approximately 10–14 business days.

Return terms can change and exceptions may depend on the item, promotion, purchase channel, and transaction date. Review the current official return policy before sending merchandise.

Common BCBG Customer Service Concerns

Order Changes and Cancellations

BCBG states that it cannot change an order’s size, color, address, or shipping method after the order has been placed. Customers may request cancellation, but cancellation is not guaranteed if processing or shipping has begun.

Delayed Return or Refund

Customers waiting for a refund should confirm that the carrier delivered the return and then allow for the published inspection and processing period. Keep the return label, carrier receipt, tracking record, and BCBG correspondence.

Final-Sale Merchandise

Items identified as final sale generally cannot be returned, exchanged, or cancelled. Review the product page and checkout information before completing the purchase.

Damaged or Incorrect Clothing

Contact BCBG promptly after delivery. Photograph the merchandise, shipping container, labels, tags, and packing materials before wearing, washing, altering, or returning the item.

Department-Store Purchases

BCBG merchandise is sold through department stores and other distributors. Customers should normally contact the retailer shown on the receipt because BCBG.com cannot process returns for merchandise purchased from another seller. One related resource is the Bloomingdale’s corporate office page.

Promotion and Price Concerns

BCBG states that it does not offer price adjustments. A customer who forgot to apply an eligible promotional code can use the contact form, although an adjustment depends on whether the promotion remains valid and the order qualifies.

BCBGMAXAZRIA Company Overview

Designer Max Azria founded BCBGMAXAZRIA in 1989. The brand’s name comes from the French expression “bon chic, bon genre,” which BCBG describes as conveying the idea that great style comes from within.

BCBGMAXAZRIA became known for women’s dresses, eveningwear, ready-to-wear clothing, handbags, footwear, accessories, and occasionwear. The brand expanded through freestanding stores, department-store placements, international partnerships, and online sales.

The former BCBG Max Azria Group entered Chapter 11 bankruptcy proceedings in 2017. Marquee Brands subsequently acquired the BCBG brand portfolio and related intellectual property. The present brand organization should therefore not be confused with the original founder-operated BCBG Max Azria Group.

Who Owns and Operates BCBG?

Marquee Brands owns the BCBG portfolio, including BCBGMAXAZRIA, BCBG, and BCBGeneration. Marquee Brands manages consumer brands through licensing, marketing, retail, manufacturing, and distribution partnerships.

Beginning with the 2025 collections, Group JS International became an operating partner for BCBGMAXAZRIA ready-to-wear and occasionwear. G-III Apparel Group became a partner for BCBG and BCBGeneration apparel and swimwear in the United States and Canada.

These arrangements mean that brand ownership, product development, manufacturing, distribution, ecommerce support, and retail sales may involve different companies. Customers should use the support channel associated with the website or retailer that completed the transaction.

Who Leads BCBG’s Parent Company?

Heath Golden is the chief executive officer of Marquee Brands. The parent company also maintains executives responsible for finance, commercial growth, marketing, business development, content, and legal matters.

Marquee Brands does not currently identify a separate BCBG chief executive officer on its public leadership page. Customers should therefore avoid relying on older pages that still describe Max Azria or executives from the former BCBG Max Azria Group as current company leadership.

BCBG Stores and Retail Locations

The official BCBG locations page includes BCBGMAXAZRIA, BCBG Girls, and BCBG Outlet listings. Many listed shopping locations are departments or shop-in-shop placements within larger retailers rather than standalone corporate offices.

For a store-purchase complaint, contact the location or retailer shown on the receipt. For a BCBG.com order, use the BCBG online contact form and returns portal instead.

BCBG Reviews and Complaints

No customer reviews are currently visible on this BCBG page at CorporateOfficeHeadquarters.com. New submissions should describe first-hand experiences and should not be interpreted as proof of companywide practices.

Experiences can vary according to the product, size, purchase channel, retailer, promotion, return timing, shipping carrier, and support representative involved. Useful reviews identify the general type of purchase, approximate date, support route used, requested resolution, and final outcome without exposing private information.

BCBG Competitors

BCBG competes with contemporary and premium fashion brands offering dresses, occasionwear, ready-to-wear clothing, handbags, shoes, and accessories. Related fashion companies include:

• Michael Kors
• Calvin Klein
• Ralph Lauren
• Tommy Hilfiger

Official BCBG Resources

• Official BCBGMAXAZRIA Website
• BCBG Customer Service Contact Form
• BCBG Frequently Asked Questions
• BCBG Return Policy
• BCBG Returns Portal
• BCBG Locations
• BCBG History and About Page
• BCBG Privacy Policy
• BCBG Accessibility Information
• Marquee Brands
• Marquee Brands Leadership

BCBG Corporate Office FAQs

Where is the BCBG corporate office?

BCBG’s parent company, Marquee Brands, publishes corporate offices at 330 West 34th Street, New York, NY 10001 and 504 N. Broadway, Redondo Beach, CA 90277. Marquee does not identify either address as a walk-in BCBG customer-service center.

Is BCBG still headquartered in Vernon, California?

Current official Marquee Brands information does not list Vernon as a BCBG or Marquee corporate office. The earlier Vernon statement on this page was inconsistent with the Redondo Beach address and has been removed.

What is the BCBG corporate phone number?

BCBG does not currently publish a separate general customer-service or corporate-office telephone number. Marquee Brands publishes 1-212-203-8135 as its corporate number, but online-order concerns should be submitted through the BCBG contact form.

Is 1-323-403-4037 still the BCBG corporate number?

The number appeared in older corporate directories and the previous version of this page, but it is not currently published on the official BCBG or Marquee Brands contact pages. It should not be presented as the verified current BCBG corporate number.

How do I contact BCBG customer service?

Use the official BCBG contact form. BCBG lists customer-service hours as Monday through Friday, 9:00 a.m.–5:00 p.m. Central Time, excluding holidays.

What is the BCBG customer service email?

BCBG directs general customer inquiries to its contact form. The company publishes he**@**bg.com for website-accessibility questions and feedback.

Who owns BCBG?

Marquee Brands owns the BCBG portfolio. The portfolio includes BCBGMAXAZRIA, BCBG, and BCBGeneration.

Does Max Azria still own BCBG?

No. Max Azria founded BCBGMAXAZRIA in 1989, but the present brand portfolio is owned by Marquee Brands following the former BCBG Max Azria Group’s 2017 bankruptcy proceedings.

Who is the CEO of BCBG?

Marquee Brands does not currently publish a separate BCBG chief executive officer on its leadership page. Heath Golden is the chief executive officer of Marquee Brands.

Is BCBG still in business?

Yes. BCBGMAXAZRIA continues selling clothing through its official ecommerce site and participating retailers. Its website currently features active collections, customer support, returns, and location information.

How do I return a BCBG.com order?

Visit the official BCBG returns portal and enter the requested order information. Review the current policy before generating the label because eligibility, timing, fees, and refund methods can vary.

Can I return a BCBG purchase after 14 days?

Eligible returns requested between 15 and 30 days after delivery may be accepted for store credit. Returns requested within the first 14 days may qualify for a refund to the original payment method.

Can BCBG final-sale merchandise be returned?

No. BCBG states that final-sale items cannot be returned or exchanged.

Can I return a BCBG item purchased from a department store through BCBG.com?

No. Merchandise purchased from a department store or other distributor is generally governed by that retailer’s return policy and cannot be returned through the BCBG online returns process.

Can I change or cancel a BCBG order?

BCBG states that an order’s size, color, delivery address, or shipping method cannot be changed after the order is placed. Customers may request cancellation, but cancellation is not guaranteed and final-sale items cannot be cancelled.

Where should a BCBG privacy complaint be mailed?

The current BCBG privacy page lists BCBG, Attention: Privacy Compliance Officer, JS Group International, 475 10th Avenue, New York, NY 10018. Verify the address on the current privacy page before mailing. Do not send merchandise returns to this address.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com provides independently researched corporate contact information and a public forum for customer reviews, complaints, ratings, praise, photographs, and company feedback.

Brand ownership, licensing partners, addresses, phone numbers, return policies, support hours, and retail locations can change. Readers should verify time-sensitive information through BCBG, Marquee Brands, or the retailer responsible for the transaction before sending merchandise, documents, money, or sensitive information.

Page Update Note

This BCBG corporate office page was researched and updated on August 12, 2026. The update removed the unsupported Vernon headquarters statement and former 323 phone number, clarified Marquee Brands ownership and corporate locations, added the current customer-service form and hours, distinguished corporate, privacy, and returns addresses, added current return guidance, verified related links, and documented the Group JS International and G-III operating relationships.

Disclaimer

CorporateOfficeHeadquarters.com is not affiliated with, endorsed by, or sponsored by BCBGMAXAZRIA, BCBG, BCBGeneration, Marquee Brands LLC, Group JS International, G-III Apparel Group, any department store, retailer, licensee, manufacturer, distributor, payment provider, shipping carrier, employee, or related company.

This page is provided for informational, corporate-contact, complaint, and review purposes. Addresses, telephone numbers, support hours, ownership arrangements, return policies, fees, product availability, and operating relationships may change. The current terms of the retailer that completed the transaction control each purchase.

Share Your BCBG Experience

Have you contacted BCBG about an online order, cancellation, damaged item, promotion, return, refund, final-sale purchase, store experience, website account, accessibility concern, or unresolved complaint? Share your first-hand experience below and explain the purchase channel, approximate date, support route used, and whether the matter was resolved.

Do not publish complete order numbers, payment-card information, passwords, home addresses, tracking numbers, return labels, private correspondence, or other sensitive information.