Brooks Brothers is a historic American apparel brand known for tailored clothing, dress shirts, suits, sportswear and accessories. The company’s current U.S. customer and brand contact operation is based in Enfield, Connecticut, while Brooks Brothers is now part of the larger Catalyst Brands retail organization headquartered in Plano, Texas.
This page provides the current Brooks Brothers corporate and customer-service addresses, phone numbers, chat information, returns support, credit-card contacts, rewards assistance, careers resources and complaint-escalation options.
Important address update: Older Brooks Brothers corporate listings identify 346 Madison Avenue, New York, NY 10017. Brooks Brothers no longer lists that address as its current corporate contact. The company’s official Contact Us page now directs customer correspondence to 100 Phoenix Avenue, Enfield, CT 06082. Brooks Brothers’ current privacy policy separately identifies a Catalyst Brands legal/privacy address in Plano, Texas.
Brooks Brothers Corporate Office and Customer Service
- Brand: Brooks Brothers
- U.S. Operating Entity: BB OpCo LLC
- Brooks Brothers Customer / Brand Contact Address: 100 Phoenix Avenue, Enfield, CT 06082, USA
- Brooks Brothers Customer Service Phone Number: 1-800-274-1815
- Customer Service Hours: Sunday-Saturday, 8 a.m.-9 p.m. Eastern Time
- International Customer Service: 1-860-741-4800
- Customer Service Chat: Available through the Brooks Brothers website daily, 8 a.m.-9 p.m. ET
- Brooks Brothers Rewards: 1-833-710-4847
- Corporate Membership: 1-866-515-4747
- Corporate Membership Email: co****************@************rs.com
- Current Parent Organization: Catalyst Brands
- Brooks Brothers Legal / Privacy Address: 6501 Legacy Drive, Suite B-100, Plano, TX 75024
- Privacy Email: pr***********@************ds.com — privacy matters only
- Contact Us: Brooks Brothers Contact Page
- Help Center: Brooks Brothers Help Center
- Returns: Brooks Brothers Returns
- Store Locator: Find a Brooks Brothers Store
- Careers: Brooks Brothers Careers
- Official Website: BrooksBrothers.com
Where Is Brooks Brothers Headquarters?
The answer depends on whether you are looking for Brooks Brothers customer operations or its current parent-company headquarters.
Brooks Brothers’ official Contact Us page directs customer correspondence to:
Brooks Brothers
Attn: Customer Service Manager
100 Phoenix Avenue
Enfield, CT 06082
USA
This is the most useful current Brooks Brothers address for customers looking for the Brooks Brothers corporate office, main office or mailing address.
Brooks Brothers is also part of Catalyst Brands, a multi-brand retail organization headquartered in Plano, Texas. Brooks Brothers’ current privacy policy gives the following address for legal and privacy matters:
Brooks Brothers
Attn: Legal Department (Privacy Office)
6501 Legacy Drive, Suite B-100
Plano, TX 75024
Customers should therefore avoid assuming that every corporate, customer-service, return or legal issue should be sent to the same location.
Is Brooks Brothers Still Headquartered at 346 Madison Avenue?
No. 346 Madison Avenue, New York, NY 10017 is historic Brooks Brothers information that continues to appear in older directories and search results.
Brooks Brothers does not list 346 Madison Avenue on its current Contact Us page. Its current New York store directory instead lists locations including 195 Broadway, 1180 Madison Avenue and Rockefeller Center.
The old Madison Avenue address should therefore no longer be presented as the current Brooks Brothers corporate headquarters.
What Is the Brooks Brothers Corporate Phone Number?
The primary current Brooks Brothers telephone number is 1-800-274-1815.
Brooks Brothers lists this number for U.S. customer service and also uses it for certain privacy and account requests.
Older corporate-office listings sometimes give 212-682-8800. That number is not listed on Brooks Brothers’ current official Contact Us or Help Center resources, so this page no longer recommends it as the current corporate number.
Brooks Brothers Customer Service
Brooks Brothers Customer Service can be reached at 1-800-274-1815.
Current customer-service hours are:
- Sunday-Saturday: 8 a.m.-9 p.m. Eastern Time
International callers can use 1-860-741-4800.
Brooks Brothers also provides live chat through its website during the same daily customer-service hours.
Customer Service can help with issues including:
- Online orders
- Order status
- Shipping
- Missing or incorrect merchandise
- Returns and refunds
- Gift cards
- Product questions
- Brooks Brothers Rewards
- Account concerns
- Store-related questions
Does Brooks Brothers Have a Customer Service Email Address?
Brooks Brothers’ current main Contact Us page does not prominently publish a general customer-service email address. Customers are directed to telephone support and website chat.
Specific departments do publish email addresses. For example:
- Corporate Membership: co****************@************rs.com
- Privacy Matters: pr***********@************ds.com
These specialized addresses should not be used as substitutes for ordinary order or return support. For a normal customer-service complaint, call 1-800-274-1815 or use Brooks Brothers chat.
Brooks Brothers Returns and Refunds
Brooks Brothers currently allows eligible unwashed, unworn or defective merchandise to be returned within 60 days of purchase when accompanied by the required receipt or order information.
Online returns can generally be started through the Brooks Brothers return portal. Certain payment methods and merchandise categories require the item to be returned by mail rather than to a store.
Current exclusions include certain final-sale merchandise, monogrammed or altered items, Made to Measure and Made On Demand merchandise, special orders and other specified products.
Brooks Brothers currently identifies the following returns location for applicable mailed merchandise:
Brooks Brothers
Attn: Returns and Exchanges
107 Phoenix Avenue
Enfield, CT 06082
Customers should start the return through the official process before mailing merchandise because eligibility, return fees and instructions can vary.
Brooks Brothers Credit Card Support
The current Brooks Brothers credit card is the Brooks Brothers World Mastercard, issued by First Electronic Bank. Card-account services are provided through Imprint.
Customers with a Brooks Brothers credit-card billing problem should use the card-account contact information shown on their statement or online account rather than ordinary merchandise customer service.
Brooks Brothers’ current Rewards terms list:
- Imprint Support Phone: 1-888-893-8847
- Imprint Support Email: su*****@*****nt.co
- Manage Brooks Brothers Credit Card: Imprint Account Management
Cardholders disputing interest, fees, payments or account servicing should contact the card issuer or servicing partner directly because Brooks Brothers retail Customer Service may not be able to modify the credit account.
Brooks Brothers Rewards Customer Service
Brooks Brothers Rewards has a separate current telephone number at 1-833-710-4847.
Rewards members can contact this number regarding:
- Missing points
- Rewards certificates
- Account enrollment
- Linking a rewards profile
- Eligible purchase credit
- Rewards-account questions
Brooks Brothers also provides Rewards information through its online Help Center.
Brooks Brothers Corporate Membership
Brooks Brothers operates a Corporate Membership Program for qualifying U.S. and Canadian companies and organizations.
Current Corporate Membership contacts are:
- Phone: 1-866-515-4747
- Hours: Monday-Friday, 9 a.m.-5 p.m. Eastern Time
- Email: co****************@************rs.com
- Mail: Brooks Brothers Corporate Membership Services, 100 Phoenix Avenue, 2nd Floor, Enfield, CT 06082
- Program Information: Brooks Brothers Corporate Membership
This program is separate from the company’s corporate headquarters and should not be confused with a corporate complaint department.
How to Escalate a Brooks Brothers Complaint
The best escalation route depends on whether the issue involves an online order, store purchase, return, credit card, rewards account or another service.
- Start with Customer Service: Call 1-800-274-1815 or use Brooks Brothers chat.
- Contact the store manager: For an in-store purchase or service complaint, begin with the location involved.
- Keep documentation: Save receipts, online order numbers, delivery tracking, return confirmations and previous correspondence.
- Request further review: Ask Customer Service for a supervisor or additional assistance if the first representative cannot resolve the problem.
- Use the correct financial contact: Credit-card billing complaints should go to the card servicer rather than the clothing customer-service department.
- Use written correspondence when appropriate: Customer correspondence can be directed to Brooks Brothers, Attn: Customer Service Manager, 100 Phoenix Avenue, Enfield, CT 06082.
- Use the parent/legal address only when appropriate: Brooks Brothers’ current privacy policy identifies 6501 Legacy Drive, Suite B-100, Plano, TX 75024 for legal and privacy correspondence.
Brooks Brothers Store Complaints
If a concern involves service at a specific Brooks Brothers store, contacting that location is usually the fastest first step. Ask for a manager if the issue involves an employee interaction, tailoring, an in-store return, a pickup order or another local matter.
Use the official Brooks Brothers Store Locator for current store addresses, phone numbers and hours.
If the store cannot resolve the issue, contact the national customer-service team at 1-800-274-1815.
Brooks Brothers Human Resources and Careers
Brooks Brothers does not prominently publish a general public Human Resources phone number for job seekers through its Customer Service page.
Applicants should use the official Brooks Brothers Careers page for current corporate and retail opportunities.
Brooks Brothers is part of Catalyst Brands, so some shared corporate roles and Human Resources functions may be managed through the broader Catalyst organization.
About Brooks Brothers
Brooks Brothers was established in New York in 1818 and describes itself as America’s longest-standing apparel brand.
The company became closely associated with classic American business and formal clothing and has influenced menswear through products and styles including the button-down collar shirt, tailored suits, sport coats and other wardrobe staples.
Today, Brooks Brothers sells men’s, women’s and children’s apparel through retail stores, factory stores, BrooksBrothers.com and other authorized channels.
Product categories include:
- Suits and tailored clothing
- Dress and sport shirts
- Blazers and sport coats
- Outerwear
- Knitwear and casual clothing
- Women’s apparel
- Boys’ clothing
- Shoes and accessories
- Made-to-Measure clothing
Who Owns Brooks Brothers?
Brooks Brothers has a two-part ownership and operating structure.
Authentic Brands Group owns the Brooks Brothers intellectual property. Brooks Brothers’ U.S. retail, e-commerce and related operations were historically managed through SPARC Group.
In 2025, SPARC Group combined with JCPenney to create Catalyst Brands. Brooks Brothers’ current privacy policy expressly states that Brooks Brothers is part of Catalyst Brands.
Catalyst Brands now operates Brooks Brothers along with other retail brands, while Authentic Brands Group continues to own and license the Brooks Brothers intellectual property.
Brooks Brothers Leadership
Ken Ohashi serves as Brand CEO of Brooks Brothers. Catalyst Brands identifies Ohashi as the executive responsible for leading the Brooks Brothers business.
Brooks Brothers also continues to work with Creative Director Michael Bastian on the brand’s fashion collections and interpretation of its American heritage.
Brooks Brothers Competitors and Related Corporate Offices
Brooks Brothers competes with premium fashion and apparel companies offering tailored clothing, business wear, casual apparel and accessories.
- Ralph Lauren Corporate Office — premium American fashion, tailored clothing and lifestyle products
- HUGO BOSS Corporate Office — premium suits, business clothing and fashion
- Banana Republic Corporate Office — professional, business-casual and premium apparel
Brooks Brothers Reviews on CorporateOfficeHeadquarters.com
There are currently four visible reader reviews on this Brooks Brothers CorporateOfficeHeadquarters.com page.
Three of the four reviews specifically discuss the Brooks Brothers credit-card program or billing. Reviewers describe concerns involving interest or fee charges, problems following the transition to a new card service, difficulty reaching card support and dissatisfaction with how credit-card disputes were handled.
The fourth visible review, posted in December 2022, is a short complaint describing dissatisfaction with Brooks Brothers customer service and supervisor support.
Because four reviews represent a limited sample, they should not be treated as a complete measure of Brooks Brothers customer sentiment. However, the visible feedback makes it especially important to distinguish retail customer service from the current credit-card servicing operation.
Frequently Asked Questions
Where is Brooks Brothers headquarters?
Brooks Brothers’ current customer and brand contact address is 100 Phoenix Avenue, Enfield, CT 06082. Brooks Brothers is part of Catalyst Brands, which is headquartered in Plano, Texas.
What is the Brooks Brothers corporate office address?
For ordinary Brooks Brothers customer correspondence, the company currently lists 100 Phoenix Avenue, Enfield, CT 06082. Brooks Brothers’ current privacy policy separately lists 6501 Legacy Drive, Suite B-100, Plano, TX 75024 for legal and privacy correspondence.
Is 346 Madison Avenue still the Brooks Brothers corporate office?
No. Brooks Brothers no longer lists 346 Madison Avenue as its current corporate or customer-service address. Current official contact information uses Enfield, Connecticut, while parent-company and certain legal operations are in Plano, Texas.
What is the Brooks Brothers corporate phone number?
The primary current Brooks Brothers contact number is 1-800-274-1815.
What is the Brooks Brothers 800 number?
Brooks Brothers Customer Service can be reached at 1-800-274-1815.
What is the Brooks Brothers customer service number?
The current U.S. customer-service number is 1-800-274-1815. Customer Service is available daily from 8 a.m. to 9 p.m. Eastern Time.
What is the Brooks Brothers international phone number?
International callers can reach Brooks Brothers Customer Service at 1-860-741-4800.
Does Brooks Brothers have a customer-service email address?
The current main Contact Us page directs ordinary customer inquiries to telephone and chat support rather than prominently listing a general customer-service email address. Specialized emails exist for Corporate Membership and privacy matters.
What is the Brooks Brothers Rewards phone number?
Brooks Brothers Rewards support can be reached at 1-833-710-4847.
How do I contact Brooks Brothers about a credit-card problem?
Brooks Brothers World Mastercard accounts are serviced through Imprint. Current Brooks Brothers Rewards information lists Imprint support at 1-888-893-8847 and su*****@*****nt.co for applicable card or rewards issues.
Where do I return a Brooks Brothers online order?
Start the return through Brooks Brothers’ official return process. Applicable mailed returns are currently directed to Brooks Brothers, Attn: Returns and Exchanges, 107 Phoenix Avenue, Enfield, CT 06082.
Who owns Brooks Brothers?
Authentic Brands Group owns the Brooks Brothers intellectual property. Brooks Brothers retail and e-commerce operations are part of Catalyst Brands.
Who is the CEO of Brooks Brothers?
Ken Ohashi is Brand CEO of Brooks Brothers.
What is Catalyst Brands?
Catalyst Brands was formed in 2025 when SPARC Group combined with JCPenney. Its retail portfolio includes Brooks Brothers and other American apparel brands.
Does Brooks Brothers have an HR phone number?
A dedicated general public Brooks Brothers Human Resources phone number was not verified on its current customer-service pages. Applicants should use the official Brooks Brothers Careers page.
How do I file a complaint with Brooks Brothers?
Start with Customer Service at 1-800-274-1815 or website chat. For a store complaint, contact the store manager first. Keep receipts and correspondence, request additional review when necessary and use the appropriate card-service contact if the problem concerns the Brooks Brothers World Mastercard.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com publishes corporate addresses, phone numbers, customer-service contacts, complaint-escalation information and reader reviews. This Brooks Brothers page distinguishes the Enfield customer and brand contact from Catalyst Brands’ Plano corporate organization and separates retail customer service, returns, Rewards, Corporate Membership and credit-card support.
Page Update Note
This Brooks Brothers page was updated on August 19, 2026, to remove the outdated 346 Madison Avenue headquarters listing and unverified 212-682-8800 corporate number, verify the current 100 Phoenix Avenue customer contact and 1-800-274-1815 phone number, explain the Catalyst Brands corporate structure, add current Rewards, Corporate Membership, returns and credit-card contacts, address current headquarters and phone-number searches, summarize the four visible CorporateOfficeHeadquarters.com reviews and verify relevant internal links.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Brooks Brothers, BB OpCo LLC, Catalyst Brands, Authentic Brands Group, Imprint, First Electronic Bank or any Brooks Brothers retail location. This page is provided for informational, review, complaint and feedback purposes.
Corporate structures, addresses, phone numbers, customer-service hours, credit-card services, return policies, store locations and support procedures can change. Confirm important or time-sensitive information directly through Brooks Brothers or the appropriate service provider.
Brooks Brothers Complaints, Reviews and Feedback
Have you contacted Brooks Brothers Customer Service, a retail store, Rewards support, the credit-card servicer or another company department? Share a firsthand review below. Useful feedback may address online orders, store service, suits and clothing, returns, refunds, shipping, Rewards, credit-card billing or complaint handling.
Describe what happened, approximately when it occurred, which Brooks Brothers contact route you used and how the company responded. Do not publish complete order numbers, payment-card numbers, account passwords, rewards credentials, home addresses or other sensitive personal information.