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Discount Tire, I am dissatisfied lately with service and workmanship. I have had my tire sensors replaced and they go out then they want to charge me again, they are under warranty. I also was told that my rims were chipping/flaking and that is why my tire was leaking air (2x told). They wanted to sell me 1 rim @ $650.00 a piece. Took it to another tire place, to have rim sealed, had a nail in my tire. Took nail back to Discount Tire( my tire has not leaked since) discount tire said no not possible all staff has been working their for at least 4mo. So I asked my technician he has only been there for a week and a half. I spend thousands with discount tire every year I just expected more from the customer service.

Discount Tire, $750 Nail in Tire. Had a slow leak in my back rear tire. Went to Discount Tire like have been going to for over 30 years. The associate put air in the tire and offered me to let them fix it. Came back the next day, with the same problem with the same tire. The associate who helped me yesterday came into the lobby with my rim and side it was the rim because of corrosion. He wanted to sell me 4 new rims, I declined and went online an bought a used rim to match my other rims. Set another appointment to have the used rim installed. A different associate stated I will have the same issue sooner or later using a used rim. They change out the rim. Still had a slow leak. So, I went to the dealership and purchased a new rim. Set up another appointment with Discount Tire. They changed out the used rim for the new one. Next day, I took my vehicle to the dealership to get an oil change. The low pressure light came on again. Dropped the car off at the dealership that evening. The dealership called me the next morning stating that the tire with the new rim is on a flat. The dealership found out there was 3 inch nail in the tire. Trusting your “expert associates” cost me not only $750 in rims but my time. The dealership patched the hole but I still not happy that I had to spend time and money on rims that I did not need. Went back to Discount Tire with the work order and the 3 inch nail. The associates acted like I was a new customer and didn’t know what the problem was. After showing the associate the work order from the dealership and the 3 inch nail. They only offered me $44 for the refund of the two rim swaps. I’m not very happy!

Discount Tire, poor service. For the second time in a row I have visited Discount Tire in Early, Texas. I am a long time Discount Tire customer for over 20 plus years. I have purchased tires exclusively at Discount Tire, and had my tires rotated and balanced with discount in various locations. For the second time in a row the Early Texas store has underperformed. I asked for a Rotate and Balance and today the truck was returned with white dirt all in my floorboard and drivers seat, all valve stem caps were loose and one missing, tire pressure monitoring system had not been reprogrammed and pressure was not set to requested pressure of 70 in rear and 60 in the front. This is a 24 model GMC 3500. I keep my truck clean in and out and expect service professionals to do the same and do the job right. This has happened on two separate occasions. I will be taking my business from now on to someone who cares for the customer and the vehicle. Extremely Disappointed.

I have been a customer of Discount Tire for over 20 years and have recommended your business to several others. I have never had a problem until today even with the constant turnover of employees. The first problem was when I was told that I could not be found in the system, so no record of me buying tires for over 20 years. Normally I buy a set of 4 tires with certificates but because 2 of my last set became unrepairable I previously only replaced those two. (We are talking about Cooper CS5 Grand Touring size 225/65 R17.) Now the ones that I did ‘t replace have worn down to 4/32; and 5/32; according to your employee. Okay fine, they are well within the 80,000-mile warranty so lets pro-rate them. Your employee tells me that they are a 70,000-mile tire (your website says 80,000) and that only one tire could be pro-rated. Why is that? Your website claims tires are covered down to 3/32 He says he can pro-rate the one tire and the price would be $172+. I said that I could get that tire on your website for $170. I asked him how much the regular price of that tire and he said $167. (???) Then he said he’s pro-rating the tire from a cost of $234. I had enough of this nonsense and told him to forget it.

Sadly, unless something can be done about this, I have bought my last tire from Discount Tire.

I have been making online appointments one week before the actual scheduled appointment. The wait time before I arrive is in excess of twenty to thirty minutes. I understand the efficiency is 30 percent better if you schedule on line. This is false at this store. I will seek another tire buisness if Discount Tire cannot keep their schedule appointments. I understand buisness and personnel issues. However management needs to perform better.

Thanks