Chico’s corporate office is located in Fort Myers, Florida. This page lists the verified Chico’s headquarters address, corporate phone number, customer service number, email, service hours, ownership information, careers resources, and steps for escalating an unresolved complaint.
Chico’s Corporate Office Quick Facts
- Brand: Chico’s
- Corporate company: Chico’s FAS, Inc.
- Chico’s corporate office address: 11215 Metro Parkway, Fort Myers, FL 33966, USA
- Chico’s corporate phone number: 1-239-277-6200
- Chico’s customer service phone number: 1-888-855-4986
- Customer service phone hours: 7:00 a.m.-10:00 p.m. Eastern Time, seven days a week
- Live chat hours: 8:00 a.m.-10:00 p.m. Eastern Time, seven days a week
- Customer service email: cu*************@****os.com
- Official website: chicos.com
- Current owner: Sycamore Partners
- Operating group: KnitWell Group
The Fort Myers address is both Chico’s corporate mailing address and the headquarters address associated with Chico’s FAS. The 1-239-277-6200 number is the corporate office line. For orders, returns, online accounts, rewards, gift cards, or product questions, use customer service at 1-888-855-4986.
How to Contact Chico’s Customer Service
Chico’s customer service handles most shopper concerns, including online orders, delivery questions, returns, exchanges, product availability, account access, Rewards+ questions, and store experiences. Call 1-888-855-4986, email cu*************@****os.com, or use the live chat option on the official Chico’s Contact Us page.
Choose the Best Chico’s Contact Route
- Orders, returns, products, Rewards+, or account help: Call 1-888-855-4986 or email cu*************@****os.com.
- Live assistance online: Use the chat tool on the official contact page during published chat hours.
- Order tracking: Use Chico’s official order-status page before calling.
- Returns and exchanges: Review the current returns information for eligibility, deadlines, exclusions, and instructions.
- Store-specific concerns: Contact the store first, then escalate to customer service with the store location, visit date, and receipt details.
- Jobs and applications: Visit the official Chico’s careers site.
- Corporate matters: Call the Fort Myers corporate office at 1-239-277-6200.
How to Escalate a Chico’s Complaint
Begin with Chico’s customer service and explain the outcome you are requesting. If the first representative cannot resolve the matter, ask for a supervisor or an escalation case. For a store complaint, include the store address or store number and the name of the manager you contacted. For an online order, have the order number and relevant shipping or return details ready.
- Contact customer service by phone, email, or live chat.
- Request a case or reference number and record the date, time, and representative’s name.
- State the problem in chronological order and describe the specific resolution requested.
- If the issue remains unresolved, request supervisor review and send a concise written follow-up.
- For a formal corporate letter, mail copies rather than original documents to Chico’s, 11215 Metro Parkway, Fort Myers, FL 33966.
Information to Include in a Complaint
- Your name and the email or phone number associated with the order or account
- Order number, transaction date, product name, and amount charged
- Store location, visit date, and receipt number for an in-store issue
- Tracking numbers, return confirmations, screenshots, or prior case numbers
- A short description of prior contact attempts
- The exact remedy requested, such as a refund review, replacement, correction, or status update
Orders, Shipping, Returns, Rewards, and Gift Cards
Chico’s customer service can review order status, delivery problems, missing items, return questions, exchanges, and online-account issues. The official returns page states that most eligible merchandise may be returned within 60 days, subject to current exclusions and final-sale restrictions. Always review the current policy before mailing an item. The published return-dock address is Chico’s – Return Dock, 1901 State Road 240 East, Greencastle, IN 46135; this is not the corporate headquarters address.
Rewards+ members can review program details in the official Rewards+ terms and conditions. Chico’s gift cards are generally redeemable at participating U.S. Chico’s stores, online for U.S. orders, or by phone, subject to the current gift card terms. For a gift-card purchase by phone, the published number is 1-877-948-2525.
Account Security and Scam Warning
If an unfamiliar name, order, or profile appears in your Chico’s account, stop sharing account information and contact Chico’s through the official phone number, email, or website. Change your password, request a security review and case number, and contact your card issuer promptly if an unauthorized payment may be involved. Do not post passwords, verification codes, full payment-card numbers, order credentials, or other sensitive personal information in public comments. Chico’s representatives should not need gift cards, cryptocurrency, or remote access to your device to resolve a routine customer-service issue.
Chico’s Billing ZIP Code
When a Chico’s checkout or payment form asks for a billing ZIP code, enter the ZIP or postal code associated with the billing address on your payment card. Do not automatically enter the Chico’s headquarters ZIP code. The Fort Myers corporate mailing ZIP code is 33966, but it is not a customer’s billing ZIP code. If a legitimate payment is declined, confirm the billing details with the card issuer and avoid sharing the full card number in email or public comments.
Chico’s Human Resources and Careers
Chico’s does not publish a separate general human-resources phone number on its customer contact page. The 1-239-277-6200 number should be described as the corporate office number, not as a verified HR direct line. Job seekers should use the official careers site for corporate, retail, and distribution opportunities. Current employees should use their internal HR or manager-provided resources.
Chico’s also publishes an employee emergency line at 1-855-825-5851 for Chico’s, White House Black Market, and Soma associates during emergencies such as natural disasters. It is not a general customer-service or routine HR number.
Chico’s Ownership and Corporate Structure
Chico’s is part of Chico’s FAS, Inc., whose brand portfolio includes Chico’s, White House Black Market, and Soma. Sycamore Partners completed its acquisition of Chico’s FAS in January 2024, taking the company private. Chico’s FAS is no longer listed on the New York Stock Exchange under its former CHS ticker. The three brands now operate within KnitWell Group, which provides oversight and shared services across a broader portfolio of apparel brands.
Corporate and Parent Company Details
- Corporate company name: Chico’s FAS, Inc.
- Corporate company address: 11215 Metro Parkway, Fort Myers, FL 33966, USA
- Corporate company phone: 1-239-277-6200
- Ultimate parent company: Sycamore Partners
- Sycamore Partners headquarters: 9 West 57th Street, 31st Floor, New York, NY 10019, USA
- Sycamore Partners phone: 1-212-796-8500
- Operating group: KnitWell Group
- Corporate status: Privately held
About Chico’s
Chico’s began in 1983 as a boutique on Sanibel Island, Florida. The brand became known for women’s apparel, accessories, distinctive prints, easy-to-coordinate collections, and personal styling. Chico’s sells through retail boutiques and its e-commerce business, serving shoppers seeking coordinated casual, work, travel, and occasion clothing.
Within KnitWell Group, Chico’s shares a broader operating portfolio with brands including Ann Taylor and Talbots. In the women’s apparel market, Chico’s also competes for customers with retailers such as J.Jill, Eileen Fisher, department stores, specialty retailers, and independent boutiques.
Chico’s Complaints, Reviews, and Customer Feedback
Customer feedback on CorporateOfficeHeadquarters.com includes reports about online-account access, incorrect profile information, repeated password resets, delayed deliveries, and shipping handoffs between carriers. Other shoppers may have positive or negative experiences involving clothing quality, sizing, store associates, returns, promotions, or Rewards+ service. Experiences can vary by order, store, carrier, and resolution team.
If you submit a Chico’s review below, describe what happened, when it occurred, which support channel you used, and whether the company resolved the concern. Keep the review factual and do not include private account, payment, medical, employment, or identity information.
Frequently Asked Questions
Where is Chico’s corporate office?
Chico’s corporate office is at 11215 Metro Parkway, Fort Myers, FL 33966, USA.
What is the Chico’s corporate office phone number?
The Chico’s corporate office phone number is 1-239-277-6200.
What is the Chico’s customer service telephone number?
Call Chico’s customer service at 1-888-855-4986. The published phone hours are 7:00 a.m.-10:00 p.m. Eastern Time, seven days a week.
Does Chico’s have 24-hour customer service?
No. Chico’s publishes daily phone hours of 7:00 a.m.-10:00 p.m. Eastern Time and live chat hours of 8:00 a.m.-10:00 p.m. Eastern Time.
What is the Chico’s customer service email address?
The official customer service email is cu*************@****os.com. Customers can also use live chat on the Chico’s Contact Us page.
What billing ZIP code should I use at Chico’s?
Use the billing ZIP or postal code associated with your own card and billing address. The Chico’s headquarters ZIP code, 33966, is only the corporate mailing ZIP and should not replace a customer’s billing ZIP.
What is the Chico’s human resources phone number?
Chico’s does not publish a separate general HR phone number on its customer contact page. Applicants should use the careers site, while employees should use internal HR resources. The corporate switchboard is 1-239-277-6200.
Who owns Chico’s?
Chico’s is a Chico’s FAS brand. Sycamore Partners acquired Chico’s FAS in 2024, and Chico’s now operates within KnitWell Group.
Official Chico’s Resources
- Chico’s official website
- Customer service, email, chat, and contact information
- Order status
- Returns and exchanges
- Chico’s careers and jobs
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides corporate addresses, phone numbers, customer-service routes, ownership details, and a public forum for customer feedback. We compare company contact information with current official sources and distinguish corporate numbers from customer-service, employee, and return-processing contacts.
Last verified and updated: August 6, 2026. Contact details, ownership, support hours, and policies can change. Confirm time-sensitive information on the official Chico’s website before sending documents, merchandise, or payment information.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Chico’s, Chico’s FAS, KnitWell Group, or Sycamore Partners. This page is provided for informational, review, complaint, and feedback purposes. Brand names and trademarks belong to their respective owners.
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