DraftKings’ corporate headquarters is located at 222 Berkeley Street, 5th Floor, Boston, MA 02116. The company’s published corporate telephone number is 617-986-6744.
Players who need help with an account, deposit, withdrawal, wager, promotion, identity-verification request, tax document, or responsible-gaming setting should use the official DraftKings Help Center. DraftKings provides email and live-chat support 24 hours a day, seven days a week.
DraftKings Corporate Office and Customer Support Information
- Company: DraftKings Inc.
- Corporate Headquarters: 222 Berkeley Street, 5th Floor, Boston, MA 02116
- Corporate Phone Number: 617-986-6744
- Customer Support: Contact DraftKings Support
- Help Center: DraftKings Help Center
- Support Hours: Email and live chat available 24/7
- Customer Support Email: su*****@********gs.com
- Official X Support: @DK_Assist, generally available 8:00 a.m.–12:00 a.m. Eastern
- Responsible Gaming: DraftKings Responsible Gaming Center
- Privacy Email: pr*****@********gs.com
- Accessibility Email: ac***********@********gs.com
- Careers: DraftKings Job Openings
- Investor Relations: DraftKings Investors
- Official Website: DraftKings.com
The number 617-986-6744 is DraftKings’ corporate-office number. It should not be presented as a universal player-support or withdrawal telephone number. Sensitive account matters are handled through authenticated Help Center channels.
Where Is DraftKings Headquarters?
DraftKings’ principal executive office is:
DraftKings Inc.
222 Berkeley Street, 5th Floor
Boston, MA 02116
The Boston headquarters supports executive leadership, technology, analytics, customer experience, trading, compliance, finance, legal affairs, marketing, Human Resources, product development, and regulatory operations.
The headquarters is not a walk-in sportsbook, casino cashier, lottery retailer, or account-verification center. Players should not visit or mail identity documents, payment information, tax records, or withdrawal requests to the office unless DraftKings provides specific instructions.
DraftKings Ownership and Leadership
DraftKings was founded in Boston in 2012 by Jason Robins, Matthew Kalish, and Paul Liberman. The company began with daily fantasy sports and later expanded into regulated sports wagering, online casino gaming, digital lottery services, and other gaming products.
DraftKings Inc. is an independent public company. Its Class A common stock trades on Nasdaq under the symbol DKNG.
- Chairman and Chief Executive Officer: Jason Robins
- President, DraftKings North America: Matthew Kalish
- Chief Financial Officer: Alan Ellingson
Current DraftKings businesses and products include:
- DraftKings Sportsbook
- DraftKings Casino and other iGaming products
- Daily Fantasy Sports
- DraftKings Pick6
- Jackpocket digital lottery courier services
- Prediction-market products where available
Products, eligibility rules, minimum ages, payment methods, and legal availability differ by state, province, territory, and product.
Corporate Office vs. Player Support
The corporate office handles companywide operations, investors, legal affairs, regulators, employment, vendors, partnerships, and other business matters.
DraftKings Customer Support handles:
- Deposits and withdrawals
- Identity and address verification
- Locked or restricted accounts
- Password and two-factor authentication problems
- Wager settlement and scoring questions
- Promotions, bonus bets, and credits
- Location-verification problems
- Tax forms and account history
- Responsible-gaming limits and self-exclusion
- Privacy and account-security concerns
Calling the corporate telephone number does not automatically release a withdrawal, unlock an account, reverse a wager, restore a promotion, or complete identity verification.
How to Escalate a DraftKings Complaint
Sign in to the DraftKings Help Center and begin with email or live chat. An authenticated support session helps protect the account and allows the Player Advocate to review relevant account information.
Prepare:
- The DraftKings username
- The registered email address
- The affected product and jurisdiction
- The date and amount of the transaction or wager
- The bet, contest, withdrawal, or support reference number
- Screenshots of error messages or settlement details
- Earlier case numbers and correspondence
- The specific correction or explanation requested
Ask the representative for a case number and continue follow-up under the same case. Do not send a password, full Social Security number, payment credentials, or unrequested identity documents through ordinary email or social media.
Customer-support mail can be sent to:
DraftKings Customer Support
222 Berkeley Street
Boston, MA 02116
Mail is not the appropriate route for an urgent withdrawal, active account restriction, same-day event, compromised account, or responsible-gaming request.
Deposits and Withdrawal Complaints
Available deposit and withdrawal methods depend on the product, jurisdiction, account history, and payment method. Options may include online banking, debit card, PayPal, Venmo, check, bank wire, Play+, or another approved method.
DraftKings may require identity verification before processing a withdrawal. It may also return funds to the payment method originally used for the deposit.
Important withdrawal points include:
- Winnings and eligible deposited funds may be withdrawn.
- Bonus funds and promotional credits are generally not withdrawable as cash.
- Some withdrawal methods require a prior deposit through the same method.
- Withdrawals to business accounts are not permitted.
- Bank processing, weekends, and holidays can affect timing.
- Check withdrawals are mailed to the verified address on the account.
- A withdrawal may be reviewed or cancelled when account activity appears inconsistent with the applicable terms.
Use the withdrawal tracker in the DraftKings account and retain all confirmation emails. A player normally receives notices when a request is submitted, processed, and completed.
Locked, Restricted, or Unverified Accounts
DraftKings may restrict an account while reviewing identity, location, payment ownership, security, responsible-gaming activity, multiple accounts, chargebacks, or compliance requirements.
Support may request:
- A government-issued photo ID
- Proof of residence
- A bank or payment statement showing DraftKings transactions
- A self-certified identification photograph
- Additional information required by the applicable gaming regulator
Upload requested documents only through DraftKings’ secure document system. Do not place identity documents in a public complaint or send them to an unofficial support account.
A restriction is not necessarily a permanent ban. However, only DraftKings’ compliance or account-review team can determine whether access will be restored.
Wager Settlement, Scoring, and Promotion Disputes
Wagers and fantasy contests are settled under the rules published for the product, sport, market, and jurisdiction. Live statistics displayed during an event may be unofficial and can later be corrected.
Before disputing a settlement, save:
- The bet or contest slip
- The published market or contest rules
- The final official result
- Any stat correction or event-status notice
- The time the wager was placed
- The settlement and payout shown in the account
Promotional offers can contain eligibility, deposit, wagering, odds, time, location, and opt-in requirements. Save the complete promotion terms before participating. A marketing headline may not include every restriction.
Taxes and Transaction Records
DraftKings may issue tax documents when activity meets federal, state, or product-specific reporting requirements. The account holder remains responsible for determining and reporting taxable gambling income.
Keep the account’s legal name, address, and tax information current. Users can review transaction history through their account or request personal information through the DraftKings Privacy Center.
Customer Support can assist with access to a DraftKings tax form but cannot provide personal tax advice.
Responsible Gaming and Account Limits
DraftKings offers responsible-gaming tools including:
- Deposit limits
- Wagering and spending limits
- Maximum single-wager limits
- Loss limits
- Time limits
- Cool-off periods
- Self-exclusion
A player can make a limit more restrictive immediately. Increasing or removing a limit generally requires a waiting period. Self-exclusion periods cannot be shortened after they are activated.
During self-exclusion, the user cannot log in, deposit, enter contests, place wagers, or play casino games. A self-excluded user who needs to withdraw an account balance must contact Customer Support for monitored assistance.
For confidential help with gambling-related harm, call or text the National Problem Gambling Helpline at 1-800-MY-RESET. The service is available 24/7 and can connect individuals and families with resources in their area.
External Gaming-Regulator Complaints
Sportsbook, casino, fantasy-sports, lottery, and prediction-market products may be regulated by different government agencies. The correct complaint process depends on the player’s physical location and the product involved.
Contact DraftKings first and retain the case number. If the issue remains unresolved, review the terms and regulator information for the applicable jurisdiction. A state gaming commission may require:
- Proof that the operator was contacted first
- The support case number
- The wager or transaction details
- A concise explanation of the disputed decision
- Copies of relevant documents
A gaming regulator can review compliance with local law and license conditions but may not have authority to resolve every contractual, payment, or private legal dispute.
DraftKings Privacy and Account Security
DraftKings’ Privacy Center allows eligible users to request access, correction, deletion, or other rights involving personal information. Privacy questions can be sent to pr*****@********gs.com.
Because DraftKings is regulated, it may be required to retain identification, financial, wagering, tax, fraud-prevention, and compliance records even after an account or privacy-deletion request.
Contact support immediately after discovering:
- An unauthorized login
- An unfamiliar deposit or withdrawal
- An unauthorized wager
- A changed email address or telephone number
- A fraudulent identity-verification request
DraftKings support should not request payment through gift cards, cryptocurrency, wire transfer, or remote access to a computer. Begin through the official app or Help Center rather than a sponsored search result.
DraftKings Careers and Accessibility
DraftKings publishes openings in customer experience, compliance, trading, analytics, engineering, product, finance, marketing, Human Resources, legal affairs, and responsible gaming through its official careers website.
The corporate telephone number is not a dedicated Human Resources, payroll, benefits, or employment-verification line. Applicants should use the contact information associated with an official job posting.
Digital-accessibility concerns can be emailed to ac***********@********gs.com. Include the affected website or application, device, browser, assistive technology, and a description of the barrier.
DraftKings Reviews and Complaints
No customer reviews were visible on CorporateOfficeHeadquarters.com when this page was updated. This page therefore does not assign DraftKings an overall customer rating or claim an established complaint pattern.
Potential review subjects may include withdrawals, identity verification, account restrictions, bet settlement, promotions, taxes, location services, responsible-gaming tools, or Customer Support. These topics do not establish how frequently an issue occurs.
A useful review should identify the product, state or jurisdiction, approximate date, general issue, support route used, response time, and whether the matter was resolved.
DraftKings Competitors and Related Corporate Office Pages
DraftKings competes with regulated sportsbooks, online casinos, daily fantasy companies, lottery applications, and prediction-market platforms. Major competitors include FanDuel, BetMGM, Caesars Sportsbook, Fanatics Sportsbook, and other state-licensed operators.
Official DraftKings Resources
- Official DraftKings Website
- DraftKings Help Center
- Contact Customer Support
- Responsible Gaming Center
- Account Limits
- Self-Exclusion Information
- Withdrawal Information
- Locked Account Help
- DraftKings Privacy Center
- Accessibility Information
- DraftKings Careers
- DraftKings Investor Relations
- National Problem Gambling Helpline
Frequently Asked Questions About DraftKings
Where is DraftKings headquartered?
DraftKings is headquartered at 222 Berkeley Street, 5th Floor, Boston, MA 02116.
What is DraftKings’ corporate phone number?
The published corporate number is 617-986-6744. It is not the primary contact for player-account support.
How do I contact DraftKings Customer Support?
Sign in through the DraftKings Help Center and use email or live chat. Support is available 24/7.
Does DraftKings have a public Customer Service phone number?
DraftKings does not currently publish one universal support number. Signed-in users may be offered a voicemail or other contact option through the Help Center.
Who is the CEO of DraftKings?
Co-founder Jason Robins is chairman and chief executive officer.
Is DraftKings publicly traded?
Yes. DraftKings trades on Nasdaq under the symbol DKNG.
Why is my DraftKings withdrawal pending?
A withdrawal may require identity, payment-method, security, or compliance review. Use the account’s withdrawal tracker and contact support if additional documents are requested.
Why is my DraftKings account restricted?
Restrictions can involve identity verification, security, payment ownership, location, responsible gaming, multiple accounts, or regulatory review. Only DraftKings support can review the specific account.
How do I dispute a DraftKings wager?
Contact support with the bet slip, official result, applicable rules, settlement details, and requested correction.
How do I close or self-exclude my DraftKings account?
Use the account-closing or Responsible Gaming tools. Self-exclusion cannot be ended early after it is activated.
How do I make a privacy request?
Use the DraftKings Privacy Center or email pr*****@********gs.com.
Where can I get help for a gambling problem?
Call or text 1-800-MY-RESET for the National Problem Gambling Helpline, available 24/7.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com helps readers distinguish DraftKings’ corporate headquarters from Customer Support, payment providers, gaming regulators, lottery operations, sportsbooks, casinos, and responsible-gaming services. This page was reviewed using current DraftKings filings, Help Center materials, account-support information, privacy resources, careers pages, responsible-gaming guidance, and the existing COH review page.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with DraftKings Inc., DraftKings Sportsbook, DraftKings Casino, Jackpocket, any payment provider, gaming commission, lottery, sports league, employee, or Customer Support representative.
This page is provided for informational purposes and is not legal, tax, financial, gambling, addiction-treatment, privacy, cybersecurity, or regulatory advice. Gaming laws, age limits, support methods, telephone numbers, payment options, product availability, and account procedures vary by jurisdiction and may change.
Share Your DraftKings Experience
Have you contacted DraftKings about a withdrawal, account restriction, deposit, wager, promotion, tax form, privacy request, accessibility issue, or responsible-gaming tool? Share the product, state or jurisdiction, general issue, approximate date, support route used, response time, and whether the matter was resolved.
Please do not publish usernames, passwords, Social Security numbers, tax documents, identity documents, payment details, account balances, wager identifiers, home addresses, private telephone numbers, email addresses, or other confidential information.