Edward Jones’ corporate office is located in the St. Louis suburb of Des Peres, Missouri. This page provides the Edward Jones headquarters address and phone number, Client Relations and complaint contacts, Online Access help, Canadian headquarters information, account-escalation guidance, company ownership details, and reviews from Edward Jones clients.
Edward Jones Corporate Office Address and Phone Number
- Business name: Edward D. Jones & Co., L.P., doing business as Edward Jones
- Parent company: The Jones Financial Companies, L.L.L.P.
- Edward Jones headquarters address: 12555 Manchester Road, St. Louis, MO 63131, USA
- Headquarters switchboard: 1-314-515-2000
- Published headquarters hours: Monday–Friday, 7:00 a.m.–6:00 p.m. Central Time
- Client Relations and account complaints: 1-800-441-2357
- Published Client Relations hours: Monday–Friday, 7:00 a.m.–5:30 p.m. Central Time
- Written complaint email: co********@*********es.com
- Written complaint address: Edward Jones, Attn: Complaint Investigations, 12555 Manchester Road, St. Louis, MO 63131
- Online Client Support: 1-800-441-5203
- Prospective-client information: 1-855-443-9883
- Official contact form: Contact Edward Jones
- Client Resource Center: Edward Jones Client Resources
- Online Access: Log in to Edward Jones
- Financial advisor locator: Find an Edward Jones Financial Advisor
- Fees and pricing: Edward Jones Fees and Costs
- Account fee disclosures: Edward Jones Account Fees
- Careers: Edward Jones Careers
- Official website: edwardjones.com
The 1-314-515-2000 number reaches the Edward Jones headquarters switchboard. It is not a dedicated investment-account complaint, Online Access, Human Resources, trade, transfer, or fraud department.
Clients with an account concern, urgent transaction request, complaint about a financial advisor, or difficulty reaching a branch office should generally contact Client Relations at 1-800-441-2357. The 1-800-441-5203 number is primarily for Online Access and technical account-support problems.
Where Is Edward Jones Headquarters Located?
Edward Jones headquarters is located at 12555 Manchester Road, St. Louis, Missouri 63131. The property is physically located in Des Peres, a suburb within the St. Louis metropolitan area.
Edward Jones identifies the Manchester Road location as its St. Louis South Campus and principal headquarters. The headquarters switchboard is 1-314-515-2000.
The headquarters is a corporate and operational campus rather than an ordinary walk-in investment-account service counter. Clients should contact their financial advisor, Client Relations, or the appropriate headquarters department before attempting to visit or deliver sensitive documents.
Edward Jones Home Office and Corporate Locations
Edward Jones operates several major home-office and regional locations in addition to thousands of local financial-advisor offices.
St. Louis South Campus and Headquarters
- Main headquarters: 12555 Manchester Road, St. Louis, MO 63131
- 270 Building: 1245 JJ Kelley Memorial Drive, Des Peres, MO 63131
St. Louis North Campus
- 201 Progress Parkway, Maryland Heights, MO 63043
- 130 Edward Jones Boulevard, Maryland Heights, MO 63043
- 170 Edward Jones Boulevard, Maryland Heights, MO 63043
Tempe Regional Headquarters
Edward Jones
8640 South River Parkway
Tempe, AZ 85284-2609
Canada Headquarters
Edward Jones
90 Burnhamthorpe Road West
Sussex Centre, Suite 902
Mississauga, ON L5B 3C3
These corporate locations should not be confused with the local branch office that services a client’s investment account.
Which Edward Jones Phone Number Should You Call?
Contact Your Financial Advisor or Branch Office First
Begin with the local financial advisor and branch-office administrator for routine matters involving:
- Investment recommendations
- Account reviews
- Trades and liquidation requests
- Deposits and withdrawals
- Retirement distributions
- Required minimum distributions
- Beneficiary updates
- Account transfers
- Statements and tax forms
- Financial-planning questions
- Appointment scheduling
Use the official advisor locator when you need the telephone number for a particular Edward Jones branch.
Client Relations and Complaint Support
Call 1-800-441-2357 when:
- Your financial advisor or branch team is unavailable.
- You have an urgent account-related question.
- You need to place a time-sensitive trade and cannot reach the branch.
- You want to report suspected fraud or unauthorized account activity.
- You need help escalating an unresolved account complaint.
- You need documents from a closed account.
- You want to make a verbal complaint about an Edward Jones account or representative.
Online Client Support
Call 1-800-441-5203 for:
- Online Access enrollment
- User ID or password problems
- Security-code or authentication problems
- Website or mobile-app errors
- Electronic document access
- Technical problems viewing an account
Online Access cannot be used to place trades. Contact the financial advisor or Client Relations for a buy, sell, liquidation, or other trade request.
Headquarters Switchboard
Call 1-314-515-2000 for general headquarters routing, corporate-office questions, or help identifying an Edward Jones branch or headquarters associate.
How to Escalate an Edward Jones Complaint
- Contact the financial advisor. Ask for an explanation of the transaction, recommendation, fee, delay, account restriction, or other disputed issue.
- Contact the branch-office administrator. Confirm whether a message, document, transaction request, or complaint was received.
- Ask for regional or supervisory review. Request escalation when the financial advisor cannot resolve the concern.
- Call Client Relations. Contact 1-800-441-2357 and request a case or complaint reference number.
- Submit the complaint in writing. Email co********@*********es.com or mail the complaint to Edward Jones, Attn: Complaint Investigations, 12555 Manchester Road, St. Louis, MO 63131.
- Request a written response. Ask Edward Jones to address each disputed transaction, fee, recommendation, delay, or account restriction.
- Use the appropriate regulatory process when necessary. FINRA and the SEC accept investor complaints involving brokerage firms and financial professionals.
A written Edward Jones complaint should identify:
- The account type
- Branch office and financial advisor involved
- Approximate dates
- Transactions or investments involved
- Instructions given by the client
- Responses received
- Fees or losses being questioned
- Documents supporting the complaint
- The specific correction or resolution requested
Include account numbers only through a secure or verified channel. Do not post account numbers, balances, holdings, Social Security numbers, passwords, security codes, tax forms, transaction confirmations, home addresses, or beneficiary details in a public review.
How to Submit a Written Edward Jones Complaint
Edward Jones publishes the following written complaint contacts:
- Email: co********@*********es.com
- Mail: Edward Jones, Attn: Complaint Investigations, 12555 Manchester Road, St. Louis, MO 63131
- Telephone: 1-800-441-2357
Keep a copy of the complaint and every attachment. When mailing important documents, use a trackable delivery method and retain delivery confirmation.
Ask Edward Jones whether sensitive documents should be uploaded through a secure account channel rather than attached to ordinary email. Never email a password, one-time authentication code, complete Social Security number, or complete account number.
What to Do If You Cannot Reach Your Edward Jones Financial Advisor
One review on this page describes repeated difficulty reaching a financial advisor. Clients dealing with an unavailable advisor should:
- Call the branch during its published business hours.
- Leave a concise message stating whether the request is urgent.
- Contact the branch-office administrator.
- Document telephone calls, emails, texts, and messages.
- Call Client Relations at 1-800-441-2357 when a transaction or account matter cannot wait.
- Ask whether another advisor or supervisor can assist.
- Request a new financial advisor if the communication problem continues.
Do not send trade instructions through ordinary email, social media, or a public review. Edward Jones says investment transactions should be communicated directly to the financial advisor or Client Relations.
Edward Jones Trade and Liquidation Complaints
Clients requesting the sale or liquidation of investments should clearly identify:
- The account involved
- The security, investment, or contract involved
- Whether the request is for a full or partial liquidation
- Whether proceeds should remain as cash or be distributed
- Any time sensitivity
- Tax withholding instructions when applicable
- Where proceeds should be sent
Ask the financial advisor to explain any delay or restriction in writing. Possible issues may include unsettled trades, account registration, ownership requirements, retirement-account rules, insurance-company paperwork, surrender restrictions, missing signatures, identity verification, or legal restrictions.
Online Access cannot be used to place a sell order or liquidation request. Contact the financial advisor or Client Relations directly.
Investment sales, retirement distributions, and annuity surrenders may have tax consequences. Consider consulting a qualified tax or financial professional before acting.
Edward Jones Account Transfer Complaints
An account transfer may involve Edward Jones, the receiving brokerage, an insurance company, a mutual-fund company, a retirement-plan administrator, or another custodian.
Before escalating a delayed transfer, gather:
- Transfer form
- Delivering and receiving account registrations
- Account types
- Date the request was submitted
- Assets requested for transfer
- Any rejection notice
- Restrictions on particular investments
- Outstanding fees or unsettled transactions
- Correspondence from both firms
Ask whether the transfer is being processed through the Automated Customer Account Transfer Service or through a product-specific process. Certain annuities, proprietary investments, alternative investments, retirement plans, or directly held products may not move through an ordinary brokerage transfer.
Edward Jones Fee and Pricing Complaints
Edward Jones offers brokerage accounts, investment-advisory programs, financial-planning services, retirement accounts, insurance products, and other arrangements. Costs differ by account and product.
Possible costs may include:
- Asset-based advisory fees
- Platform fees
- Brokerage commissions
- Mutual-fund sales charges and expenses
- Exchange-traded fund expenses
- Annuity expenses and surrender charges
- Account maintenance or termination fees
- Wire, estate, retirement-account, or transfer fees
- Third-party investment-management fees
- Interest on margin or lending products
Clients questioning fees should request:
- The current account fee schedule
- Client Relationship Summary
- Applicable advisory-program brochure
- Product prospectus or contract
- Transaction confirmations
- Explanation of financial-advisor compensation
- A year-to-date list of fees and charges
Do not assume that every Edward Jones client pays the same percentage. The account type, assets, product, program, discounts, transactions, and third-party expenses affect total costs.
Edward Jones Variable Annuity Complaints
A variable annuity is an insurance contract rather than an ordinary stock or mutual-fund account. It may involve a separate insurance company and contract-specific rules.
Before requesting a transfer, withdrawal, surrender, or ownership change, obtain:
- Name of the issuing insurance company
- Contract number
- Name of the contract owner
- Name of the annuitant
- Current beneficiaries
- Current contract value
- Current cash-surrender value
- Surrender-charge schedule
- Living and death benefits
- Withdrawal restrictions
- Tax-basis information
- Forms required by the insurer
Ask Edward Jones and the insurance company to explain any refusal or delay in writing. A client who disputes the owner listed on a contract should request the original application, contract pages, ownership records, and any later ownership-change forms.
Surrendering or transferring a variable annuity may result in surrender charges, loss of contract benefits, taxes, or a new surrender period. Review the contract and consider qualified tax or financial advice before proceeding.
Unauthorized Transactions, Fraud and Account Security
Contact the local Edward Jones office and Client Relations immediately if you notice:
- A transaction you did not authorize
- An unfamiliar account or beneficiary change
- An unexpected withdrawal or transfer
- A changed mailing address or telephone number
- A suspicious login or security-code request
- An email, text, or call impersonating Edward Jones
- A request to send money to an unfamiliar person or account
Call Client Relations at 1-800-441-2357. Change compromised passwords, secure the associated email account, and contact the bank or payment provider when money may still be recoverable.
Edward Jones trade instructions should not be sent through ordinary email or social media. Never disclose a password or one-time security code to an unexpected caller or message sender.
Edward Jones Online Access Problems
Call Online Client Support at 1-800-441-5203 when you cannot:
- Retrieve a user ID
- Reset a password
- Receive an authentication code
- Access statements or tax documents
- Complete an electronic signature
- Use the website or mobile app
- View an expected account
Before calling, note the device, browser, operating system, error message, and approximate time the problem occurred.
Online Access allows several account-service functions but does not permit clients to place investment trades. Contact the financial advisor or Client Relations for transaction instructions.
How to File a FINRA or SEC Complaint
FINRA advises investors to contact the financial professional and brokerage firm first. If the matter remains unresolved, an investor can use FINRA’s complaint process to report possible improper conduct involving a brokerage firm or registered representative.
Investors may also submit a complaint to the SEC’s Office of Investor Education and Assistance about an investment account, brokerage firm, investment adviser, or financial professional.
Before filing, gather:
- Account statements
- Transaction confirmations
- Account agreements
- Fee schedules and disclosures
- Emails and secure messages
- Trade or transfer instructions
- Complaint submitted to Edward Jones
- Edward Jones’ written response
- A chronological summary
- The outcome requested
A regulatory complaint can help authorities identify and investigate possible violations. It does not necessarily obtain compensation for an investor. FINRA arbitration or mediation, civil remedies, and legal advice are separate matters.
- FINRA investor complaint information: File a FINRA Complaint
- SEC investor complaint information: Submit an SEC Investor Complaint
- FINRA BrokerCheck: Research a Firm or Financial Professional
What Does SIPC Protection Cover?
Edward D. Jones & Co., L.P. is a member of the Securities Investor Protection Corporation.
SIPC may protect eligible customer securities and cash if a SIPC-member brokerage firm fails financially and assets are missing. SIPC protection generally does not cover:
- Market losses
- Poor investment performance
- Losses caused by ordinary changes in security prices
- Unsuitable or disappointing investment advice
- A fee dispute
- Losses on investments that are not protected securities
SIPC should not be described as the investment equivalent of insurance against every financial loss.
Edward Jones Canada Headquarters and Complaints
- Canada headquarters: 90 Burnhamthorpe Road West, Sussex Centre, Suite 902, Mississauga, ON L5B 3C3
- Canadian Client Relations: 1-877-370-2627
- Published hours: Monday–Friday, 8:00 a.m.–5:00 p.m. Eastern Time
- Canadian contact form: Contact Edward Jones Canada
- Canadian complaint procedures: Edward Jones Canada Complaint Handling
Canadian investment accounts are subject to Canadian regulatory and complaint procedures. U.S. clients should use the U.S. Client Relations and complaint routes rather than the Canadian office.
Edward Jones Human Resources and Careers
Edward Jones does not prominently publish a general public Human Resources telephone number. The headquarters switchboard should not be labeled as a dedicated HR line.
Job applicants should use the official careers website and careers contact form to:
- Search financial-advisor positions
- Search branch-office positions
- Search home-office positions
- Ask an application or recruiting question
- Review candidate resources
- Request an application accommodation through the applicable recruiting process
Current employees should use the internal Human Resources, payroll, benefits, ethics, leave, or associate-support contacts provided by Edward Jones.
Client Relations and Online Client Support generally cannot access job applications, personnel records, payroll, employee benefits, or employment complaints.
Who Owns Edward Jones?
The operating U.S. brokerage and investment-advisory firm is Edward D. Jones & Co., L.P., doing business as Edward Jones.
Its parent company is The Jones Financial Companies, L.L.L.P., a Missouri limited liability limited partnership. Edward Jones describes itself as a privately held partnership rather than a publicly traded company.
Edward Jones therefore does not have publicly traded common stock or an ordinary public stock-market ticker symbol. Certain qualifying associates and financial advisors have historically been offered opportunities to invest in partnership interests in the parent company.
Penny Pennington is the firm’s managing partner.
About Edward Jones
Edward Jones is a North American financial-services firm serving individual investors, families, business owners, and organizations through a large network of local branch offices and financial advisors.
Services and products may include:
- Brokerage accounts
- Investment-advisory programs
- Financial planning
- Retirement accounts and rollovers
- Education savings
- Stocks, bonds, mutual funds, and exchange-traded funds
- Certificates of deposit
- Annuities and insurance products
- Trust and estate-related services
- Cash-management and lending solutions
- Workplace retirement services
Edward Jones reports more than 20,000 financial advisors serving more than nine million clients through nearly 15,000 North American branch locations.
The firm is registered as a broker-dealer and investment adviser in the United States. The services, legal duties, fees, compensation, and conflicts applicable to a particular relationship depend on whether Edward Jones is acting in a brokerage or investment-advisory capacity and on the account and product selected.
Edward Jones Reviews and Current Complaint Themes
Three reviews are currently visible on CorporateOfficeHeadquarters.com, and all are critical. Three submissions are not enough to establish broad companywide customer-service or investment-performance patterns.
Current feedback concerns:
- Questions about fees and whether costs were clearly explained
- Difficulty reaching a financial advisor
- Repeated calls or messages that allegedly went unanswered
- Difficulty requesting the liquidation of investments
- Confusion involving a variable-annuity contract
- Concerns about account ownership and transfer restrictions
- Claims that fees were not sufficiently visible on statements
These reviews describe individual experiences and have not been independently verified. Account fees, investment performance, liquidity, ownership, surrender terms, and transfer rules vary by account and product.
Reviews are most useful when they identify the account type, approximate date, branch or department contacted, instructions given, documents reviewed, response received, fees or restrictions disputed, requested resolution, and final outcome.
Edward Jones Competitors and Related Corporate Office Pages
Edward Jones competes with full-service brokerage firms, registered investment advisers, banks, online brokers, mutual-fund companies, retirement providers, and independent financial professionals.
Related corporate-office pages include:
- Charles Schwab Corporate Office
- JPMorgan Chase Corporate Office
- Wells Fargo Corporate Office
- Bank of America Corporate Office
For additional contact and review information, visit the related Edward Jones Customer Service page on CustomerServiceNumbers.com.
Frequently Asked Questions About Edward Jones Headquarters
Where is Edward Jones headquarters?
Edward Jones headquarters is located at 12555 Manchester Road, St. Louis, MO 63131. The campus is physically located in Des Peres, Missouri.
What is the Edward Jones headquarters phone number?
The Edward Jones headquarters switchboard is 1-314-515-2000.
What is the Edward Jones corporate office address?
The Edward Jones corporate address is 12555 Manchester Road, St. Louis, MO 63131.
What is the Edward Jones complaint phone number?
Client Relations and verbal account complaints can be directed to 1-800-441-2357.
How do I submit a written Edward Jones complaint?
Email co********@*********es.com or mail the complaint to Edward Jones, Attn: Complaint Investigations, 12555 Manchester Road, St. Louis, MO 63131.
What is 1-800-441-5203?
1-800-441-5203 is Edward Jones Online Client Support. It is intended primarily for login, Online Access, website, mobile-app, and technical account-access assistance.
What is the Edward Jones Client Relations number?
Edward Jones Client Relations can be reached at 1-800-441-2357.
What should I do if my Edward Jones advisor does not respond?
Contact the branch-office administrator and document your attempts. For an urgent account or trade question, call Client Relations at 1-800-441-2357.
Can I sell investments through Edward Jones Online Access?
No. Edward Jones says Online Access cannot be used to place trades. Contact the financial advisor or Client Relations to request a sale or liquidation.
How do I complain about Edward Jones fees?
Request the current fee schedule, transaction confirmations, Form CRS, applicable program brochure, product prospectus, and an itemized explanation. Submit unresolved concerns to Client Relations and Complaint Investigations.
How do I file a complaint against an Edward Jones financial advisor?
Contact the advisor, branch, and Client Relations first. Submit the complaint in writing to Edward Jones. An unresolved securities complaint may also be reported to FINRA or the SEC.
Is Edward Jones publicly traded?
No. Edward Jones operates through a privately held partnership and does not have publicly traded common stock.
Who owns Edward Jones?
Edward D. Jones & Co., L.P. is owned by its parent, The Jones Financial Companies, L.L.L.P.
Is Edward Jones Investments the company’s legal name?
“Edward Jones Investments” is a common consumer search phrase. The U.S. brokerage and investment-advisory company’s legal name is Edward D. Jones & Co., L.P., doing business as Edward Jones.
Where is the Edward Jones Canada headquarters?
Edward Jones Canada is headquartered at 90 Burnhamthorpe Road West, Sussex Centre, Suite 902, Mississauga, Ontario L5B 3C3.
What is the Edward Jones Canada phone number?
Canadian Client Relations can be reached at 1-877-370-2627.
How do I contact Edward Jones Human Resources?
Applicants should use the Edward Jones careers website and careers contact form. Current employees should use the internal Human Resources and associate-support channels supplied by the firm.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com independently researches corporate addresses, headquarters phone numbers, company structures, complaint routes, account-support contacts, and reader reviews. Whenever possible, information is checked against official company contact pages, current regulatory filings, client disclosures, regulator resources, and company support materials.
Page Update Note
This Edward Jones corporate-office page was reviewed and updated on July 21, 2026, to verify the St. Louis-area headquarters address and switchboard; distinguish Client Relations from Online Client Support; add the official complaint email and mailing address; correct the Human Resources description; update Canadian headquarters and complaint information; explain Edward Jones’ privately held partnership structure; add current home-office locations; expand account, advisor, liquidation, transfer, fee, variable-annuity, fraud, FINRA, SEC, and SIPC guidance; address headquarters, corporate office, home office, address, and telephone search queries; summarize the three visible reviews; add the related CustomerServiceNumbers.com page; and preserve and center the existing image.
Disclaimer
CorporateOfficeHeadquarters.com is an independent corporate-information and review website. It is not affiliated with Edward D. Jones & Co., L.P., The Jones Financial Companies, L.L.L.P., Edward Jones Canada, any Edward Jones financial advisor, branch office, insurance company, investment manager, FINRA, the SEC, SIPC, or any related organization.
Company names and trademarks belong to their respective owners. Addresses, telephone numbers, hours, fees, services, investment products, ownership structures, complaint procedures, branch locations, regulatory processes, and account rules may change. Verify important information through Edward Jones, the current account agreement, transaction confirmations, product documents, insurance contracts, regulatory disclosures, and applicable government or self-regulatory resources.
This page provides general contact and complaint information only. It does not provide investment, securities, insurance, tax, retirement, accounting, or legal advice. Investment values can rise or fall, and past performance does not guarantee future results.
Reviews and comments reflect the opinions and experiences of individual contributors and are not independently verified statements of fact. CorporateOfficeHeadquarters.com cannot access an investment account, place or cancel a trade, liquidate investments, transfer assets, change an annuity contract, recover losses, alter fees, provide personalized advice, file a regulator complaint, or guarantee that Edward Jones will respond to a review posted here.
Share Your Edward Jones Experience
Have you contacted an Edward Jones financial advisor, branch-office administrator, Client Relations, Online Client Support, Complaint Investigations, Canadian office, FINRA, the SEC, or the St. Louis headquarters about an account, fee, trade, transfer, liquidation, annuity, login, advisor, fraud, or communication concern? Share your experience below.
Helpful reviews include the account or service type, general state or province, approximate date, branch or department contacted, instructions given, documents reviewed, response time, disputed issue, requested resolution, and final outcome.
Do not post account numbers, Social Security or Social Insurance numbers, balances, holdings, passwords, security codes, tax documents, transaction confirmations, insurance-contract numbers, beneficiary details, home addresses, private telephone numbers, personal email addresses, advisor direct-contact information, or other sensitive financial information.