Farm Bureau Financial Services is headquartered in West Des Moines, Iowa. It provides auto, home, property, farm, ranch, business, life, annuity, and financial products through affiliated insurance companies, agents, and advisors.
Customers should confirm which Farm Bureau company issued their policy before using the contact information below. “Farm Bureau Insurance” is not one national insurance company. Many state and regional Farm Bureau organizations operate independently and use different customer-service, claims, billing, and corporate-office contacts.
How to Contact Farm Bureau Financial Services Corporate Office
Farm Bureau Financial Services5400 University Avenue
West Des Moines, IA 50266-5997
USA
- Corporate office phone: 1-515-225-5400
- Property and casualty customer service: 1-866-399-3237, also written as 1-866-399-FBFS
- Life insurance and annuity customer service: 1-800-247-4170
- Auto, home, property, and farm claims: 1-800-226-6383 — available 24 hours a day
- Existing storm-claim assistance: 1-800-357-5732
- Mutual funds customer service: 1-877-860-2904
- Commercial and AgMax billing: 1-800-526-7270 or 1-785-587-6002
- Official website: FBFS.com
- Contact page: Contact Farm Bureau Financial Services
- Customer-service request form: Submit a Customer-Service Request
- Claims center: Report or Track a Claim
- Online account: Log In to Farm Bureau Financial Services
- Find an agent or advisor: Farm Bureau Agent Locator
- Pay a bill: Farm Bureau Financial Services Payment Options
- Careers: Farm Bureau Financial Services Careers
The corporate office number is not the best starting point for a routine policy, payment, claim, or coverage question. Customers should first use the number shown on their current insurance card, billing statement, policy, claim notice, or online account.
Farm Bureau Financial Services Customer-Service Hours
Farm Bureau Financial Services currently lists the following general support hours:
- Property and casualty customer service: Monday through Friday, 8 a.m. to 7 p.m.; Saturday, 9 a.m. to 1 p.m. Central Time
- Life and annuity customer service: Monday through Friday, 8 a.m. to 7 p.m.; Saturday, 9 a.m. to 1 p.m. Central Time
- Mutual funds: Monday through Friday, 8 a.m. to 4:30 p.m. Central Time
- Auto, home, and property claim reporting: Available 24 hours a day
Specialized departments may have different hours. Holiday schedules can also vary.
Which Farm Bureau Insurance Company Do You Have?
Farm Bureau Financial Services is only one of several insurance organizations using the Farm Bureau name.
Your policy may instead have been issued by an independently operated company associated with a state Farm Bureau organization, such as:
- Texas Farm Bureau Insurance
- Tennessee Farmers Insurance Companies
- Georgia Farm Bureau Insurance
- North Carolina Farm Bureau Insurance
- Virginia Farm Bureau Insurance
- Florida Farm Bureau Insurance
- Kentucky Farm Bureau Insurance
- Michigan Farm Bureau Insurance
- Southern Farm Bureau Life Insurance Company
- Another state or regional Farm Bureau-affiliated insurer
Do not assume that the West Des Moines office can access a policy issued by another Farm Bureau organization.
How to Identify the Correct Company
Check the following documents:
- Insurance identification card
- Policy declarations page
- Billing statement
- Claim correspondence
- Agent business card
- Cancellation or renewal notice
- Online-account website
Look for the legal name of the insurer rather than only the words “Farm Bureau.” The legal company name determines which office, regulator, and complaint process apply.
Farm Bureau Financial Services Customer Service
Call 1-866-399-3237 for property and casualty policy service involving:
- Auto insurance
- Homeowners insurance
- Renters insurance
- Farm and ranch coverage
- Business insurance
- Insurance identification cards
- Billing and payments
- Online-account registration
- Password resets
- Policy-document access
- Contact-information updates
- Questions about an existing claim
Call 1-800-247-4170 for life insurance and annuity questions.
Customers can also submit a request through the official online form. Requests made through the form do not automatically change or bind an insurance policy. Policy changes generally must be confirmed and processed by the company or agent.
What to Have Before Calling
- Policy number
- Named insured’s information
- Agent’s name and office
- Billing or claim number
- Date of the transaction or loss
- Vehicle or property information
- Copies of statements, notices, photographs, and prior correspondence
- The specific correction or resolution being requested
Request a reference or case number before ending the call. Record the representative’s name, department, date, time, and explanation.
How to File a Farm Bureau Financial Services Claim
Farm Bureau Financial Services customers can report many auto, home, farm, and property claims by calling 1-800-226-6383.
Claims may also be reported through the online account or through the customer’s local agent.
- 24-hour claims number: 1-800-226-6383
- Online claims center: Farm Bureau Financial Services Claims
- Track an existing claim: Available through the customer’s online account
Information to Have When Reporting a Claim
- Insured customer’s name
- Policy number
- Address of the insured property
- Date and approximate time of the loss
- Location of the accident or damage
- Description of what happened
- Names and contact information of involved parties
- Police, fire, or incident-report number when applicable
- Photographs and video
- Temporary-repair receipts
- Vehicle, contractor, or repair-shop information
Ask for the claim number and the assigned representative’s contact information.
Auto Glass Claims
For a glass-only auto claim, customers can call 1-800-226-6383 and select the glass-claim option when available.
Have the policy number, vehicle information, date of damage, and location of the damaged glass ready.
When You Cannot Reach the Claim Representative
Customers with an existing storm-related claim who cannot reach their assigned representative may call 1-800-357-5732.
Keep the claim number, representative’s name, dates of attempted contact, voicemail records, and any repair or temporary-lodging deadlines available.
Farm Bureau Financial Services Claim Complaints
Claim disagreements may involve:
- Delays in receiving an inspection
- Difficulty reaching the assigned representative
- Repair estimates that differ from contractor or body-shop estimates
- A vehicle being declared a total loss
- Depreciation deductions
- Coverage limitations or exclusions
- Questions about temporary housing or rental vehicles
- Additional damage discovered during repairs
- A denied claim
- Delayed or disputed claim payments
When challenging a claim decision:
- Request a written explanation of the decision.
- Ask which policy language and estimate details were used.
- Provide photographs, contractor estimates, repair-shop records, inventories, receipts, or other supporting documentation.
- Ask the assigned representative to review any differences.
- Request a supervisor when the representative cannot resolve the disagreement.
- Keep a written timeline and copies of all documents.
- Contact the applicable state insurance regulator if the internal process does not resolve the issue.
Do not complete permanent repairs before the company has had a reasonable opportunity to inspect the damage unless immediate work is necessary to prevent additional loss or protect safety. Photograph the condition before performing emergency work and keep receipts.
Farm Bureau Financial Services Billing and Payments
Property, Auto, and Home Policies
- Payment and billing support: 1-866-399-3237
- Hours: Monday through Friday, 8 a.m. to 7 p.m.; Saturday, 9 a.m. to 1 p.m. Central Time
Life Insurance and Financial Services
- Payment and customer service: 1-800-247-4170
Commercial and AgMax Policies
- Commercial and AgMax billing: 1-800-526-7270 or 1-785-587-6002
Customers can also pay online or use the Quick Pay option through the official website.
When disputing a billing problem, retain:
- Billing statement
- Payment confirmation
- Bank or credit-card record
- Cancellation or reinstatement notice
- Automatic-payment authorization
- Agent or representative correspondence
- Any returned-payment notice
Ask for written confirmation of a refund, credit, reinstatement, cancellation, or corrected balance.
Farm Bureau Financial Services Life Insurance and Annuities
Call 1-800-247-4170 for questions involving:
- Life insurance policies
- Annuities
- Beneficiary information
- Premium payments
- Policy statements
- Policy loans or withdrawals
- Address and contact changes
- Death-claim instructions
- Forms and document requests
Life insurance and annuity policies may be issued by Farm Bureau Life Insurance Company. Use the legal company name and contact information printed on the policy or statement.
Beneficiaries reporting a death should ask what certified documents and claim forms are required before mailing original records.
Farm Bureau Financial Services Mutual Funds and Investments
- Mutual funds customer service: 1-877-860-2904
- Hours: Monday through Friday, 8 a.m. to 4:30 p.m. Central Time
Securities may be offered through FBL Marketing Services, LLC, while advisory services may be provided through FBL Wealth Management, LLC.
Investment products are separate from ordinary property, auto, farm, and life insurance. They may have different account documents, representatives, complaint procedures, and regulatory protections.
How to Contact a Farm Bureau Agent
Many policy questions are handled through the customer’s local Farm Bureau Financial Services agent.
Use the official agent locator to find an agent or financial advisor.
Agents may assist with:
- Insurance quotes
- Coverage reviews
- Policy changes
- Adding or removing vehicles or drivers
- Home, farm, or business updates
- Questions about discounts
- Claims reporting
- Beneficiary changes
- Renewal questions
- Membership-related questions
A local agent may not have authority to decide a claim, reverse a corporate billing decision, or change an underwriting determination. Ask which company department is responsible when the agent cannot complete the requested action.
How to Escalate a Farm Bureau Financial Services Complaint
- Confirm the issuing company. Make sure the policy was issued or serviced by Farm Bureau Financial Services or one of its affiliates.
- Contact the correct department. Use property and casualty service, life and annuity service, claims, billing, or investment support.
- Contact the local agent. Ask whether the agent can correct the problem or submit an internal request.
- Request a case number. Record the representative’s name, department, date, time, and response.
- Ask for a supervisor. Explain the steps already taken and the exact resolution requested.
- Submit a written customer-service request. Use the official online form and retain the confirmation.
- Contact the corporate office. For a significant unresolved matter, call 1-515-225-5400 or write to the West Des Moines headquarters.
- Contact the applicable regulator. Insurance complaints should generally be submitted to the insurance department in the state where the policy was issued.
Consumers can locate their regulator through the NAIC State Insurance Department Directory.
What to Include in a Written Complaint
- Policy or claim number
- Legal name of the issuing insurance company
- Agent or office involved
- A brief chronological timeline
- Names and departments previously contacted
- Copies of bills, notices, estimates, photographs, and correspondence
- The policy language or coverage involved
- The exact resolution requested
- A request for written follow-up
Do not publish complete policy numbers, claim numbers, Social Security numbers, driver’s-license information, financial-account details, medical information, home addresses, or other private information in a public review.
Farm Bureau Financial Services Reviews and Complaints
CorporateOfficeHeadquarters.com currently has too little clearly attributable feedback to identify reliable company-wide complaint trends for Farm Bureau Financial Services.
The existing review complains about a lack of oversight involving an independent insurance agency and office associates in Colorado. The reviewer questioned whether the employees providing assistance were appropriately licensed.
However, the review does not clearly identify the legal insurance company or confirm that the policy was issued by Farm Bureau Financial Services. Colorado customers may interact with a different Farm Bureau-affiliated organization. The review also refers to “Farmers,” which may indicate confusion between Farm Bureau Insurance and Farmers Insurance.
For that reason, this single review should not be treated as evidence of a widespread Farm Bureau Financial Services problem.
Customers are encouraged to identify the exact issuing company when submitting feedback about:
- Agent service
- Employee licensing or authority
- Policy changes
- Premium increases
- Billing and automatic payments
- Auto or property claims
- Farm and ranch coverage
- Claim-adjuster communication
- Life insurance or annuity service
- Complaint escalation
- Whether the issue was resolved
About Farm Bureau Financial Services
Farm Bureau Financial Services is a consumer brand used by affiliated insurance and financial-services companies based in West Des Moines, Iowa.
Property and casualty products may be issued through Farm Bureau Property & Casualty Insurance Company or Western Agricultural Insurance Company. Life insurance and annuity products may be issued through Farm Bureau Life Insurance Company.
Available insurance and financial products may include:
- Auto insurance
- Homeowners and renters insurance
- Farm and ranch insurance
- Business insurance
- Life insurance
- Annuities
- Mutual funds
- Wealth management
- Financial planning
Products, issuing companies, membership requirements, agents, and availability vary by state.
Farm Bureau Financial Services Competition
Farm Bureau Financial Services competes with national and regional insurers including State Farm, Nationwide, and Farmers Insurance.
Other competitors include American Family Insurance, Country Financial, Shelter Insurance, local mutual insurers, regional Farm Bureau insurance companies, independent insurance agencies, and specialized agricultural insurers.
Customers comparing insurers may want to consider:
- Agent availability
- Farm and ranch expertise
- Premiums and deductibles
- Claims communication
- Replacement-cost terms
- Available discounts
- Membership requirements
- Policy availability by state
- Billing and payment options
- Complaint and financial-strength information
Related Farm Bureau and Insurance Resources
- Insurance company corporate offices and phone numbers
- State Farm corporate office and complaints
- Nationwide corporate office and complaints
- Farmers Insurance corporate office and complaints
- Farm Bureau Financial Services contact information
- Farm Bureau Financial Services claims center
- Farm Bureau Financial Services payment options
- State insurance department directory
Frequently Asked Questions About Farm Bureau Financial Services
Where is Farm Bureau Financial Services headquartered?
Farm Bureau Financial Services is headquartered at 5400 University Avenue, West Des Moines, Iowa 50266-5997.
What is the Farm Bureau Financial Services corporate phone number?
The corporate office can be reached at 1-515-225-5400.
What is the Farm Bureau Financial Services customer-service number?
Property and casualty customers can call 1-866-399-3237. Life insurance and annuity customers can call 1-800-247-4170.
What is the Farm Bureau Financial Services claims number?
Auto, home, property, and farm claims can be reported at 1-800-226-6383, available 24 hours a day.
Is Farm Bureau Insurance one national company?
No. Multiple independent state and regional organizations use the Farm Bureau name. Customers should confirm the legal name printed on their policy or insurance card.
How do I find my Farm Bureau agent?
Use the official Farm Bureau Financial Services agent locator or check the agent information printed on the policy and insurance card.
How do I escalate a Farm Bureau Financial Services complaint?
Contact the appropriate service department, request a supervisor and case number, submit a written request, and contact the state insurance regulator when the internal complaint process does not resolve the issue.
Does Farm Bureau Financial Services offer farm and ranch insurance?
Yes. Farm and ranch coverage is an important part of the company’s insurance offerings, although products and availability vary by state.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com has helped consumers locate corporate addresses, headquarters phone numbers, customer-service contacts, complaint resources, and company reviews since 2004.
Contact information is reviewed against official company websites, regulatory resources, corporate records, and other reliable sources when available.
The review section below allows customers to identify the exact Farm Bureau company involved, describe what happened, and explain whether the concern was resolved.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Farm Bureau Financial Services, FBL Financial Group, Farm Bureau Property & Casualty Insurance Company, Western Agricultural Insurance Company, Farm Bureau Life Insurance Company, the American Farm Bureau Federation, any state Farm Bureau federation, or any independent Farm Bureau insurance company or agent.
This page is provided for informational purposes and as an independent platform for customer reviews, complaints, ratings, and feedback.
CorporateOfficeHeadquarters.com cannot access policies, accept payments, issue insurance cards, change coverage, file claims, approve settlements, process appeals, verify agent licenses, or resolve insurance disputes.
Contact the legal company listed on the policy or insurance card for assistance.
Share Your Farm Bureau Financial Services Experience
Have you contacted Farm Bureau Financial Services about an auto, home, farm, ranch, business, life, annuity, billing, agent, claim, or unresolved complaint?
Share your experience below, including the exact legal insurance company, state, department contacted, approximate response time, and whether the issue was resolved.
Do not include complete policy numbers, claim numbers, Social Security numbers, financial information, medical records, home addresses, telephone numbers, or other private personal information.