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Farmers Insurance, 5-10 years of No communication (except, your premium increases and policy changes) 1-14-2025. Your mandatory rating system range is 1 star to 5 stars. It should begin with 0 star to 5 stars. Farmers Insurance Extremely Frustrating and Superior in Disappointing! I’ve had FIG on my home for since around 2003. (don’t recall exact dd/mm/yyyy). Had all vehicles covered too, then I moved overseas in 2012. My home was then converted to a rental property. FIG turned it over to Foremost. Sadly, when all that took place over 13 years ago, coupled with my wonderful Agent selling her insurance company to another agent, after I left the U.S.. His management demeanor was not inviting, and he began having less communication. Pricing was skyrocketing and my ability to get in touch was severely diminished and he hardly ever replied, by email, telephone and text. I was also robbed of my ability to sign into my online home insurance account. My agent’s lack of action – indicated, it was my fault by refusing to contact IT or FIG about it. We verified, on many occasions, that he was not getting my emails, yet he didn’t try to find out why. Before that we were able to email back and forth. No support. In my opinion, he showed no compassion or interest in regaining that form of communication, leading me to believe he was just feeding me fodder by telling me “I tried but they never returned my call”! He says, “no one answered, or they never called him back.” Well, secondly, he never mentioned emailing them. True or not, no one in FIG has ever answered me wither. My latest to email@policy.farmers.com Wednesday, 12/04/2024 2:10 PM was never answered either. How about some REAL Customer Service – the type you always brag about?! P.S. During my BING/YAHOO internet searches looking for a good email address or telephone this is what I got 12 out of 15 times clicking one of your hot links: Farmers Insurance This page is currently unavailable. If you need to file a claim, please call 1-800-435-7764 For all other matters, please call 1-888-327-6335. Mon-Fri 7am-11pm CST. Sat-Sun 8am-8pm CST Or contact your Farmers agent. © 2023 Copyright, Farmers Insurance Group Respectfully.

Farmers Insurance, We have been customers of Farmers for 30+ years and have filed no claims in the past 15 years until recently. The process was terribly frustrating and the claim was denied. The interesting part is that this was a claim against our Association Loss Assessment for our condo. 75 others filed the exact same claim with a variety of other companies – same claim – different results. Most companies paid at least a portion of the claim, some as high as 100%. Farmers paid nothing. My agent was non responsive and not helpful. He was copied on all correspondence and never once offered assistance or even asked how it was progressing. I emailed him to let him know that I was shopping all three of my Farmer’s policies and he never returned the message or called to see if he could save the business. Needless to say, I have canceled my policies and sent my business to another company. This is after 30+ years with this company.

Farmers Insurance, I’ve been a Farmers Insurance customer for over 30 years and recently filed my first claim after my home sustained storm damage in North Carolina. This has been an incredibly frustrating experience. Despite documented evidence of roof failure, interior damage, and mold provided by two roofing companies, Farmers has repeatedly refused to fully assess the situation. Adjusters have not inspected under the tarp protecting my roof, even after requests and intervention from the NC Department of Insurance. Communication has been slow, with long delays between responses and dismissive behavior from representatives. The lack of accountability and follow-through is disappointing, especially given the years of premiums I’ve paid. I’ve reached out to various consumer protection agencies and media outlets for assistance but have yet to see resolution. Farmers Insurance needs to prioritize fair treatment and proper claim handling for its loyal customers. This process has been stressful and unacceptable.

Farmers Insurance, I’m disappointed in your pricing practices. It feels like the cost can be raised whenever you want simply because insurance is required. You may lose customers because of this—I’m considering paying off my home just to avoid having insurance with you.