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  • Golf Galaxy Corporate Office, Phone Number and Complaints

Golf Galaxy Corporate Office, Phone Number and Complaints 

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Golf Galaxy’s corporate operations are part of DICK’S Sporting Goods, Inc., headquartered at 345 Court Street in Coraopolis, Pennsylvania. Golf Galaxy Customer Service can be reached at 1-800-287-9060 for online orders, returns, warranties, product questions, gift cards, ScoreCard concerns, and other customer-service matters.

The number 1-724-273-3400 is published by DICK’S Sporting Goods for its corporate and investor-relations office. It should not be confused with Golf Galaxy Customer Service or a dedicated Golf Galaxy complaint department.

Customers with complaints about a store purchase, club fitting, golf lesson, repair, simulator rental, pickup order, employee interaction, or trade-in should normally begin with the manager of the Golf Galaxy location involved before contacting national Customer Service.

Golf Galaxy Corporate Office and Customer Service Information

The Coraopolis address is the headquarters of DICK’S Sporting Goods, Golf Galaxy’s parent company. It is not a Golf Galaxy retail store, product-return counter, golf-club repair shop, fitting center, simulator facility, or lesson location.

Do not mail merchandise to the corporate address unless Golf Galaxy provides written return or warranty instructions directing you to do so.

Golf Galaxy corporate office and headquarters
Golf Galaxy is part of DICK’S Sporting Goods, which maintains its corporate headquarters in Coraopolis, Pennsylvania.

Where Is Golf Galaxy Headquarters?

Golf Galaxy’s corporate functions are managed through DICK’S Sporting Goods at:

DICK’S Sporting Goods, Inc.
345 Court Street
Coraopolis, PA 15108

Golf Galaxy was founded in 1997 and was acquired by DICK’S Sporting Goods in 2007. It now operates as one of the company’s specialty retail brands.

The headquarters address is appropriate for corporate, investor, legal, executive, and parent-company matters. Most order, return, product, fitting, repair, lesson, rewards, and store complaints should begin with Golf Galaxy Customer Service or the store involved.

The published number 1-724-273-3400 is associated with DICK’S corporate and investor relations. Golf Galaxy does not prominently identify it as a dedicated customer-service, complaint, return, warranty, or ScoreCard number.

Golf Galaxy and DICK’S Sporting Goods

Golf Galaxy is owned and operated as part of the DICK’S Sporting Goods family of businesses.

Golf Galaxy specializes in golf clubs, balls, bags, shoes, apparel, technology, training equipment, accessories, gifts, and professional golf services. Many locations offer custom club fitting, golf lessons, club repair, regripping, simulator rentals, trade-ins, and personalized products.

DICK’S Sporting Goods operates the larger corporate organization, online infrastructure, rewards program, credit-card relationships, privacy program, careers system, and many shared customer-service policies.

Some Golf Galaxy purchases can be returned at DICK’S Sporting Goods locations, subject to the current return policy. ScoreCard accounts and rewards can also be used across participating DICK’S family brands under the program’s terms.

Michael Stack currently serves as president of Golf Galaxy while also holding a senior leadership position at DICK’S Sporting Goods. Leadership titles may change, so readers addressing correspondence to a particular executive should verify the current company leadership page.

Choose the Correct Golf Galaxy Support Route

  • Online order status: Use the order-tracking page or call 1-800-287-9060.
  • Store purchase: Contact the Golf Galaxy store where the transaction occurred.
  • Pickup order: Contact the pickup store and provide the order number.
  • Missing, damaged, or incorrect shipment: Contact Customer Service and retain the item, carton, label, and photographs.
  • Return or exchange: Review the return policy and bring the product, proof of purchase, and original payment method to an eligible store.
  • Warranty claim: Call Customer Service before mailing merchandise or visit a Golf Galaxy store.
  • Custom club order: Contact the store or Customer Service with the fitting specifications, order number, manufacturer, and promised delivery date.
  • Club fitting complaint: Contact the fitting location and ask for the services manager or store manager.
  • Golf lesson complaint: Contact the instructor or store manager and provide the appointment date and package information.
  • Club repair or regripping complaint: Contact the location that accepted the equipment and provide the service ticket.
  • Simulator rental: Contact the location where the reservation occurred.
  • Trade-in value or rejected club: Review the trade-in terms and contact the store or trade-in provider involved.
  • ScoreCard account: Call 1-800-440-4002.
  • ScoreCard+ membership: Call 1-866-313-6777 or manage the membership through the online account.
  • DICK’S credit card: Contact the card issuer using the number on the card or billing statement.
  • Gift-card balance or problem: Use the online gift-card page, visit a store, or contact Customer Service.
  • Employment: Use the official DICK’S Sporting Goods careers website.
  • Unresolved complaint: Request a Customer Service supervisor or send documented correspondence to the parent company’s Coraopolis office.

What to Have Before Contacting Golf Galaxy

  • The online order number or store receipt
  • The Golf Galaxy store location
  • The purchase, appointment, delivery, or service date
  • The product name, brand, model, size, loft, flex, or other specifications
  • The tracking number or pickup confirmation
  • The fitting, lesson, simulator, repair, or trade-in appointment information
  • The service ticket or custom-order paperwork
  • Photographs of damaged products, packaging, or incomplete work
  • The names or roles of employees and managers previously contacted
  • The Customer Service case or reference number
  • A concise timeline and the specific resolution requested

Do not post complete order numbers, ScoreCard numbers, gift-card numbers, payment-card information, home addresses, phone numbers, email addresses, account passwords, employee personal information, or unredacted receipts in public comments.

How to Escalate a Golf Galaxy Complaint

For a store complaint, begin with the store manager. Explain the issue, identify the purchase or service involved, and state the resolution being requested.

For an online order, shipping, warranty, ScoreCard, gift-card, or general policy concern, call Customer Service at 1-800-287-9060 or use Golf Galaxy’s online contact options.

Ask for a case or reference number. Record the date, representative, department, promised action, and expected response time.

If the complaint involves a custom fitting, lesson, repair, or simulator appointment, request review by the location’s services manager or general manager. Provide the appointment date, employee’s role, equipment details, service records, and any photographs.

If the store or first Customer Service representative does not resolve the concern, request a supervisor.

For a substantial unresolved corporate matter, correspondence may be sent to:

Golf Galaxy
c/o DICK’S Sporting Goods, Inc.
345 Court Street
Coraopolis, PA 15108

Send copies instead of original receipts, gift cards, service tickets, credit-card statements, custom specifications, or other important documents.

Do not send golf clubs, apparel, shoes, electronics, damaged merchandise, or warranty items to the corporate office unless Golf Galaxy provides written authorization and shipping instructions.

Golf Galaxy Return and Exchange Complaints

Golf Galaxy and DICK’S Sporting Goods generally provide a 90-day return period on most merchandise.

For store purchases, the period begins on the purchase date. For online purchases, it generally begins on the original shipment date.

Most qualifying returns with valid proof of purchase are refunded to the original payment method. Exceptions and special product restrictions may apply.

Golf Galaxy states that merchandise purchased in a store may generally be returned at an open Golf Galaxy or DICK’S Sporting Goods location. Bring:

  • The original receipt or valid proof of purchase
  • The merchandise and included parts
  • The credit card or gift card used for the purchase
  • A valid identification document if requested

A return without valid proof of purchase may receive store credit based on the lowest selling price, subject to identification and return-authorization requirements.

In-store purchases generally cannot be returned by mail. Contact Customer Service if a receipt copy or special assistance is needed.

Certain products, customized merchandise, used products, opened items, electronics, special orders, services, and manufacturer-controlled products may have different terms. Review the current policy and product information before assuming an item qualifies.

Golf Galaxy Warranty Complaints

Warranty complaints may involve defective golf clubs, cracked heads, broken shafts, damaged bags, electronics, rangefinders, GPS devices, shoes, apparel, or other equipment.

Some products are covered directly by the manufacturer rather than by Golf Galaxy. The available remedy may depend on the brand, product, defect, purchase date, proof of purchase, and manufacturer’s warranty.

Golf Galaxy instructs customers to call 1-800-287-9060 before mailing merchandise for warranty consideration. Customers may also visit a Golf Galaxy store for help.

Have the receipt, item number, serial number, photographs, purchase date, and description of the defect available.

Do not mail a club or other product without authorization. Ask whether Golf Galaxy, the manufacturer, or another service provider will inspect the item and who is responsible for shipping costs.

Normal wear, accidental damage, misuse, unauthorized modifications, improper storage, or work performed by another repair provider may not qualify as a manufacturing defect.

Golf Galaxy 90-Day Play Guarantee

Golf Galaxy offers a separate 90-Day Play Guarantee for qualifying new golf clubs.

Under the published terms, an eligible club may be exchanged for a like club within 90 days of the original purchase when the customer is not satisfied with its performance.

The guarantee is not identical to an unrestricted cash-refund policy. It generally provides an exchange for another qualifying club and requires the original receipt.

Qualifying categories may include certain new stock and custom drivers, fairway woods, hybrids, driving irons, iron sets, wedges, and putters.

Used clubs, complete sets, and products that do not meet the program’s requirements may be excluded.

Before relying on the guarantee, confirm:

  • Whether the club category is eligible
  • Whether the exchange must be for a like club
  • The original purchase date
  • The receipt requirement
  • Whether custom specifications affect the exchange
  • Whether damage or alteration disqualifies the club

Keep all fitting results, custom specifications, receipts, and exchange paperwork.

Golf Galaxy Club-Fitting Complaints

Golf Galaxy offers fittings for drivers, irons, putters, wedges, long-game clubs, golf balls, and full sets at participating locations.

Certified fitters may use launch-monitor information such as ball speed, launch angle, spin, peak height, and landing angle to compare equipment.

A fitting recommendation is based on the golfer’s swing and available products at the time of the appointment. It does not guarantee a particular score, distance, handicap improvement, or result on the golf course.

For a fitting complaint, document:

  • The appointment date and location
  • The fitting type and amount paid
  • The fitter’s recommendations
  • The clubhead, shaft, flex, length, loft, lie, grip, and other specifications
  • The custom order or receipt
  • The expected and actual delivery dates
  • The specific performance or specification concern

Contact the fitting location first. Ask the services manager to compare the delivered club with the fitting and order records.

A club that differs from the written order specifications should be treated differently from a club that matches the order but does not produce the result the customer expected.

Golf Galaxy Custom-Order Complaints

Custom club orders may take longer than standard merchandise because the manufacturer must build the club to the requested specifications.

Delays may involve component availability, manufacturer backorders, shipping, quality review, or incomplete order information.

Before placing a custom order, review:

  • The exact club and component specifications
  • The estimated completion date
  • The cancellation and modification policy
  • The return or exchange restrictions
  • The 90-Day Play Guarantee terms
  • The manufacturer warranty

When the product arrives, compare the label, shaft, grip, clubhead, loft, lie, length, flex, handedness, and set composition with the written order.

Report an incorrect specification promptly and avoid altering or playing the club extensively until the store explains the available remedy.

Golf Galaxy Golf Lesson Complaints

Participating Golf Galaxy locations offer lessons with PGA and LPGA professionals and associates.

Lesson options, instructors, packages, prices, scheduling, and availability vary by location.

For a scheduling, instructor, cancellation, billing, or lesson-package complaint, contact the store where the lesson was booked.

Keep the booking confirmation, package receipt, appointment dates, instructor information, cancellation messages, and unused-session balance.

Ask the store to explain its cancellation, rescheduling, expiration, transfer, and refund terms. A multi-lesson package may be subject to different rules than a single session.

Golf instruction is educational and does not guarantee a particular score, swing change, tournament result, or handicap improvement.

Golf Galaxy Club Repair and Regripping Complaints

Golf Galaxy offers services that may include regripping, shaft installation or removal, shaft adjustments, and loft-and-lie adjustments.

When leaving equipment for service, request a ticket showing:

  • Each club accepted
  • The requested work
  • The grip, shaft, or component selected
  • The quoted price
  • The promised completion date
  • The condition of the equipment

Inspect the clubs before leaving the store after pickup. Report scratches, loose components, incorrect grips, damaged shafts, missing clubs, or unfinished work immediately.

For an unresolved repair complaint, request the store manager or services manager and provide photographs and the original service ticket.

Golf Galaxy Simulator Rental Complaints

Participating Golf Galaxy locations provide TrackMan-powered simulator rentals and practice bays.

Availability, prices, session lengths, equipment, guest limits, and cancellation rules can vary.

Arrive early enough to check in and verify the reservation. Ask whether setup time is included in the paid session and whether guests may share the bay.

If the simulator, screen, software, sensor, or bay does not function correctly, notify an employee during the session rather than waiting until afterward.

For a complaint, document the reservation time, location, amount paid, length of interruption, employee contacted, and resolution offered.

Golf Galaxy Trade-In Complaints

Golf Galaxy allows customers to trade eligible used clubs online or at participating stores for credit toward other merchandise.

Trade-in estimates may depend on the club’s brand, model, age, condition, specifications, current demand, and program requirements.

An online estimate may not be the final value if inspection shows damage, altered specifications, missing components, excessive wear, or a different model.

Before completing a trade-in:

  • Photograph each club
  • Record the brand, model, shaft, flex, and condition
  • Save the estimated value
  • Review the inspection and rejection terms
  • Ask how the credit will be issued

Do not leave clubs without receiving documentation identifying the equipment and expected credit.

ScoreCard and ScoreCard+ Complaints

Golf Galaxy participates in the DICK’S ScoreCard rewards program.

The current program generally awards at least one point for each qualifying dollar spent. A $10 Reward is normally issued after a member reaches 300 points.

Purchases, services, brands, fees, taxes, shipping, gift cards, and other categories may be excluded from earning or redeeming rewards.

Customers who forgot to use a ScoreCard account may be able to submit qualifying transactions through the account-credit process within the program’s stated deadline.

For a standard ScoreCard account concern, call 1-800-440-4002.

ScoreCard+ is an elevated paid membership with additional benefits. For ScoreCard+ support, call 1-866-313-6777.

ScoreCard+ auto-renewal can be turned off through the member’s online account or mobile application. Cancellation generally becomes effective at the end of the current annual membership period.

Turning off ScoreCard+ does not automatically close the member’s free base ScoreCard account.

Keep screenshots of points, Rewards, membership charges, cancellation settings, receipts, and Customer Service responses.

Golf Galaxy Price-Match Complaints

Golf Galaxy’s Best Price Guarantee may apply when a qualifying retailer offers an identical, in-stock product at a lower verifiable price.

A request may be made at the time of purchase or during the published post-purchase period, which is currently 14 days for qualifying purchases.

For an online price-match request, Golf Galaxy directs customers to chat or Customer Service and requires a live link to the eligible offer. A screenshot alone may not be accepted because the price and availability must be verified.

The policy may exclude:

  • Clearance or closeout products
  • Unauthorized retailers
  • Limited-quantity or one-of-a-kind offers
  • Manufacturer rebates
  • Services and special orders
  • Coupon or promotion combinations
  • Items that are not identical or currently available

Keep the competitor’s URL, product model, size, specifications, price, availability, and your Golf Galaxy receipt.

Golf Galaxy Shipping, Pickup, and Delivery Complaints

Shipping complaints may involve delayed orders, split shipments, inaccurate tracking, lost packages, damaged products, or delivery to the wrong location.

Use the tracking page and review all shipment emails because products in the same order may arrive separately.

For a missing or damaged shipment, keep the carton, packing materials, shipping label, delivery photograph, and carrier information.

Buy Online, Pick Up in Store orders may be ready within approximately two hours when the product is available, but customers should wait for the ready-for-pickup confirmation before traveling to the store.

Same-day delivery may be fulfilled by a third-party delivery company. Contact both Golf Galaxy and the delivery provider when the issue involves driver conduct, an incorrect delivery location, missing merchandise, or damaged goods.

Golf Galaxy Reviews and Complaints

Golf Galaxy experiences can vary by location, product, employee team, fitter, instructor, repair technician, manufacturer, shipping carrier, and customer-service route.

Common complaint categories may include:

  • Delayed online or custom orders
  • Damaged or incorrect merchandise
  • Return denials or missing refunds
  • Warranty delays
  • Club-fitting recommendations or specifications
  • Lesson scheduling or package disputes
  • Repair or regripping problems
  • Simulator reservations
  • Trade-in values
  • ScoreCard points or rewards
  • ScoreCard+ renewal charges
  • Price-match denials
  • Store employee or manager interactions

When leaving a Golf Galaxy review below, include the store city and state, approximate date, product or service, support route used, response time, and whether the complaint was resolved.

Do not publish employee last names, private contact details, complete receipts, order numbers, ScoreCard information, gift-card numbers, or payment information.

Fake Golf Galaxy Support and Shopping Warning

Use GolfGalaxy.com, the official mobile app, the store locator, or 1-800-287-9060 before providing order, rewards, gift-card, or payment information.

Be cautious with fake Golf Galaxy clearance websites, customer-service numbers, coupons, gift-card offers, delivery messages, refund notices, surveys, and employment offers.

Do not provide:

  • Account passwords
  • One-time verification codes
  • Complete payment-card numbers
  • Bank-login credentials
  • Gift-card numbers or PINs
  • Cryptocurrency or wire-transfer payments
  • Remote access to a computer or phone

Verify the website address and contact Customer Service directly if an unexpected message claims that payment or immediate action is required.

Golf Galaxy Employee and Applicant Questions

Applicants should use the DICK’S Sporting Goods careers website and select Golf Galaxy opportunities.

The customer-service and corporate investor-relations numbers are not universal Human Resources, payroll, benefits, scheduling, leave, employment-verification, or employee-relations lines.

Current employees should use authorized internal resources, including the associate login and company-provided Human Resources channels.

Do not post employee identification numbers, payroll records, Social Security numbers, schedules, medical information, background checks, disciplinary records, or private workplace correspondence in public comments.

Golf Galaxy Competitors and Related Corporate Office Pages

Golf Galaxy competes with specialty golf retailers, sporting-goods chains, golf-equipment websites, custom fitting businesses, pro shops, and direct-to-consumer manufacturers.

Competitors include PGA TOUR Superstore, 2nd Swing Golf, GlobalGolf, Club Champion, Worldwide Golf Shops, Academy Sports, local golf shops, golf-course pro shops, and manufacturer-operated fitting centers.

Golfsmith was once a major competitor but is no longer an active national retail chain.

Related corporate-office pages include DICK’S Sporting Goods Corporate Office and Topgolf Corporate Office.

Related Resources

Frequently Asked Questions About Golf Galaxy Corporate Office

Where is Golf Galaxy headquarters?

Golf Galaxy is part of DICK’S Sporting Goods, headquartered at 345 Court Street, Coraopolis, PA 15108.

What is Golf Galaxy’s corporate phone number?

The number 1-724-273-3400 is published for DICK’S Sporting Goods corporate and investor relations. It is not identified as Golf Galaxy’s customer-service number.

What is Golf Galaxy’s customer-service number?

Golf Galaxy Customer Service can be reached at 1-800-287-9060.

Who owns Golf Galaxy?

Golf Galaxy is owned by DICK’S Sporting Goods, Inc.

Is Golf Galaxy’s Advantage Club still available?

The current loyalty program is called ScoreCard, with an optional elevated ScoreCard+ membership. Older references to Advantage Club should be updated.

What is the ScoreCard customer-service number?

Standard ScoreCard support is available at 1-800-440-4002.

What is the ScoreCard+ phone number?

ScoreCard+ members can call 1-866-313-6777.

How do I complain about a Golf Galaxy store?

Contact the store manager first. If the issue remains unresolved, call Customer Service at 1-800-287-9060 and request a case number.

What is Golf Galaxy’s return period?

Golf Galaxy generally provides a 90-day return period on most qualifying products, subject to proof-of-purchase requirements and exclusions.

Can I return a Golf Galaxy purchase to DICK’S Sporting Goods?

Many qualifying Golf Galaxy purchases can be returned at an open DICK’S Sporting Goods location under the shared return policy. Restrictions may apply.

Can I mail back an item purchased in a Golf Galaxy store?

Golf Galaxy states that in-store purchases generally cannot be returned by mail.

How do I make a Golf Galaxy warranty claim?

Visit a Golf Galaxy store or call 1-800-287-9060 before mailing merchandise for warranty review.

What is the Golf Galaxy 90-Day Play Guarantee?

The program allows qualifying new clubs to be exchanged for a like club within 90 days, subject to the published terms. It is not an unrestricted refund policy.

How do I complain about a Golf Galaxy fitting?

Contact the services manager or general manager at the fitting location. Bring the fitting results, specifications, receipt, custom order, and photographs when relevant.

Does Golf Galaxy offer golf lessons?

Participating locations offer lessons with PGA and LPGA professionals and associates. Availability and pricing vary by store.

Does Golf Galaxy repair golf clubs?

Participating stores offer services such as regripping, shaft work, and loft-and-lie adjustments.

Can I trade in used golf clubs?

Golf Galaxy accepts eligible clubs through its online and in-store trade-in program. Final values depend on inspection and program terms.

How do I track a Golf Galaxy order?

Use the official order-tracking page or call Customer Service with the order number and billing information.

How do I contact Golf Galaxy Human Resources?

Golf Galaxy does not prominently publish a universal public Human Resources number. Applicants should use the DICK’S careers website, while employees should use internal channels.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com provides corporate office, headquarters, customer-service, ownership, complaint-route, and review information for sporting-goods retailers, golf companies, restaurants, hotels, financial services, technology companies, and other major organizations.

This page is designed to help readers distinguish Golf Galaxy Customer Service from DICK’S corporate and investor relations, local stores, ScoreCard support, ScoreCard+, credit-card support, manufacturers, fitting departments, lesson providers, repair services, simulator rentals, trade-in services, and shipping carriers.

Disclaimer

CorporateOfficeHeadquarters.com is not affiliated with Golf Galaxy, DICK’S Sporting Goods, ScoreCard, ScoreCard+, Synchrony Bank, any Golf Galaxy store, manufacturer, instructor, fitter, repair technician, shipping carrier, trade-in provider, employee, or Customer Service representative.

This page is provided for informational purposes only and is not legal, financial, credit-card, equipment-fitting, repair, warranty, golf-instruction, or consumer-protection advice.

Addresses, telephone numbers, leadership, return policies, warranty procedures, loyalty-program terms, membership fees, service prices, store locations, fitting programs, trade-in values, and complaint routes may change.

Review the current terms and contact Golf Galaxy through an official channel for information applying to a particular purchase, product, service, appointment, or account.

Share Your Experience

Have you contacted Golf Galaxy Customer Service, a store manager, club fitter, golf instructor, repair technician, simulator department, ScoreCard support, ScoreCard+, a manufacturer, shipping carrier, or DICK’S corporate office?

Share your experience with an online order, store purchase, return, warranty, custom club, fitting, lesson, repair, trade-in, simulator rental, ScoreCard reward, membership charge, price match, employee interaction, or corporate escalation below.

Helpful reviews include the store city and state, approximate date, product or service, support route used, response time, and whether the complaint was resolved.

Please do not post complete order numbers, receipts, ScoreCard information, gift-card numbers, payment details, home addresses, telephone numbers, email addresses, private employee information, or screenshots containing personal data.

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Golf Galaxy Frustrating Purchase Issue

March 5, 2025

Golf Galaxy, Driver didn’t come with tool and I have to front the money for another driver then exhange, I just want the tool. As you can read from the title, I purchased a Callaway AI Smoke Max Driver and it came tool-less. I contacted chat support and they said the only resource for this is to purchase another driver and return the other one. ridiculous. I just need a tool. Why should I have to front the money for a driver when all I need is a simple tool.

now I’m stuck with a driver without a tool. And if I go to sell said driver, good luck finding a buyer as it wont come with the tool.

Golf Galaxy, you have an opprotunity to fix this but it needs to be quick otherwise I will never do business with Golf Galaxy and Dicks Sporting Goods ever again. So frustrating. You all aren’t the only ones who sell clubs, especially online!

K D

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Golf Galaxy, Below is from your website. I scheduled a fairway wood fitting in early December. In June I had a fitting for a long driver in which I was credited the fitting fee towards the driver purchase. At the same time I purchased a Callaway Smoke Ai Heavenly wood. After reviewing my December credit card statement, I noticed I was charged for the fitting as well as the full purchase of a Taylor Made Qi 7 wood. This is in total conflict with the statement on your website as shown below. I purchased the wood at the Austin Texas Arboretum store on Dec. 6th. I went to the store today, Jan 12, and was told that the credit is for only long drivers. I feel I am due a refund of $69.99 fitting fee. Fitting fee is refunded with your equipment purchase post-fitting*. A Long Game Fitting/Gap Analysis will help determine the best options in the fairway wood, hybrid, utility and driving iron categories. Let us help optimize your distance, accuracy and forgiveness with specific features that will build confidence and consistency in the top end of your bag.

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January 11, 2025

Golf Galaxy, Norwalk CT. I wanted to commend the entire staff at your Norwalk CT store. I purchased 2 Taylor Made drivers for my sons for Christmas. They both were extremely happy but we’re not sure if the clubs were right for their game. Today we returned to the store and explained the situation. Your staff made time for both in the simulator and reviewed the data and made recommendations. I could not be more thankful for the professionalism of the staff.

Despite the hour long drive we will only do business with Golf Galaxy at this location.

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May 2, 2024

Golf fitting horrible experience! I was fitted for golf clubs that cost Clyde to $3000 I can not hit them. I have gone from a 8 handicap to not being able to keep my ball in the fairway. My professional has no idea what he is doing. First he lost my order so I repeated my fitting only to have orders my clubs backwards. I was to get Caraway woods ping irons well. He got it reversed but the point being if in fact he ordered correctly he obviously does know what he is doing. I want my money back, I got fitted to help my game not to make it embarrassing. I play 3 times a week but I am embarrassed to even play with anyone, I have not lost a bull in like ten years. I Lise approx 10 a round. I want them gone I want my money back, I have tried to make them work but just can’t, I have reached out to corporate, they say they will reach back out to be to take care if this but I have not had a word . I am mad and frustrated that I feel I need to move forward with either a lawyer or go very public with this . I have told many people on this island and believe me it will make an Impact. I need a response and my money back !!

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January 17, 2024

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There were only two additional customers in the store when I arrived along with three or four employees. I walked within ten feet of each employee and NO ONE asked if needed assistance. Just thought potential customers should know about the poor service.

J B
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