Reach Golf Galaxy Corporate Office Headquarters 

Golf Galaxy, Below is from your website. I scheduled a fairway wood fitting in early December. In June I had a fitting for a long driver in which I was credited the fitting fee towards the driver purchase. At the same time I purchased a Callaway Smoke Ai Heavenly wood. After reviewing my December credit card statement, I noticed I was charged for the fitting as well as the full purchase of a Taylor Made Qi 7 wood. This is in total conflict with the statement on your website as shown below. I purchased the wood at the Austin Texas Arboretum store on Dec. 6th. I went to the store today, Jan 12, and was told that the credit is for only long drivers. I feel I am due a refund of $69.99 fitting fee. Fitting fee is refunded with your equipment purchase post-fitting*. A Long Game Fitting/Gap Analysis will help determine the best options in the fairway wood, hybrid, utility and driving iron categories. Let us help optimize your distance, accuracy and forgiveness with specific features that will build confidence and consistency in the top end of your bag.

Golf Galaxy, Norwalk CT. I wanted to commend the entire staff at your Norwalk CT store. I purchased 2 Taylor Made drivers for my sons for Christmas. They both were extremely happy but we’re not sure if the clubs were right for their game. Today we returned to the store and explained the situation. Your staff made time for both in the simulator and reviewed the data and made recommendations. I could not be more thankful for the professionalism of the staff.

Despite the hour long drive we will only do business with Golf Galaxy at this location.

Golf fitting horrible experience! I was fitted for golf clubs that cost Clyde to $3000 I can not hit them. I have gone from a 8 handicap to not being able to keep my ball in the fairway. My professional has no idea what he is doing. First he lost my order so I repeated my fitting only to have orders my clubs backwards. I was to get Caraway woods ping irons well. He got it reversed but the point being if in fact he ordered correctly he obviously does know what he is doing. I want my money back, I got fitted to help my game not to make it embarrassing. I play 3 times a week but I am embarrassed to even play with anyone, I have not lost a bull in like ten years. I Lise approx 10 a round. I want them gone I want my money back, I have tried to make them work but just can’t, I have reached out to corporate, they say they will reach back out to be to take care if this but I have not had a word . I am mad and frustrated that I feel I need to move forward with either a lawyer or go very public with this . I have told many people on this island and believe me it will make an Impact. I need a response and my money back !!

New irons! I stopped into the Springdale, OH store on 1/17/24 at 10:15 AM looking to purchase a new set of Qi Taylormade irons.

There were only two additional customers in the store when I arrived along with three or four employees. I walked within ten feet of each employee and NO ONE asked if needed assistance. Just thought potential customers should know about the poor service.