Guitar Center’s corporate office is in Westlake Village, California. This guide explains its published corporate address, verified customer-support contacts, and suggested steps for escalating problems with purchases, returns or store services.
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Guitar Center corporate address:
Guitar Center, Inc.
5795 Lindero Canyon Road
Westlake Village, CA 91362
United States
Verified customer-service number: 1-866-498-7882
Corporate telephone: A separate current corporate switchboard was not verified. The older 818-735-8800 listing should not be treated as a confirmed HR or complaints line.
Verified September 6, 2026, using Guitar Center’s published address and customer-service resources. No suite number is published.
On This Page
Guitar Center Corporate Office and Contact Options
Use the Westlake Village address above for corporate correspondence. For an active purchase or service problem, begin with customer service or the store handling your transaction.
| Reason for contacting Guitar Center | Contact and purpose |
|---|---|
| Orders, deliveries and customer concerns | 1-866-498-7882. This is the published customer-assistance number, not a dedicated corporate complaints hotline. |
| Online contact and chat | Use the official Contact Us page or the chat option on the customer-service website. |
| Authorization for a mailed return | Call customer service or email se*****@**********er.com, as directed by the official return policy. |
| Store purchases, repairs, rentals or lessons | Contact the location handling the transaction. Use the official store directory to locate its contact information. |
| Credit-card payments or account charges | Use the issuer contact on your current card or statement. Contact Guitar Center separately about merchandise, returns or an order-related refund. |
How to Escalate a Guitar Center Complaint
These suggested steps can help you present an unresolved concern clearly. They are not a guaranteed company escalation procedure.
- Collect the relevant records. Keep your receipt, order confirmation, product model, delivery tracking and photographs of damage or condition. For a repair, rental or lesson issue, retain the work order, agreement or schedule.
- Contact the responsible team. Start with the store manager for a local transaction or service issue. Use customer service for online orders, shipping problems and return assistance.
- Explain the requested outcome. Give a short timeline and specify whether you want a replacement, refund review, repair update, billing explanation or cancellation confirmation.
- Ask for further review. If the response leaves the issue unresolved, request a supervisor or the appropriate service manager. Refer to your existing case and ask when you should expect an update.
- Keep the follow-up documented. Save messages, case numbers and return tracking. If you send corporate correspondence, include copies of relevant records and your previous support reference; keep the originals.
A public review does not open a service case: Posting here does not initiate a return, cancel lessons or request a refund from Guitar Center. Contact the company directly for those actions.
Guitar Center Returns and Refunds
The official return policy provides a general 45-day return period, with important exceptions. Certain recording, DJ, keyboard and lighting equipment has a 14-day deadline; vintage instruments have a three-day deadline. Some products are nonreturnable.
Eligible purchases can be returned to a Guitar Center store. Mailed returns require a return authorization. Follow the supplied destination and packing instructions rather than mailing equipment to headquarters. Shipping costs and product-specific fees may affect the refund.
For a delayed refund, provide the return authorization, tracking number, delivery date and any refund confirmation. Ask customer service whether the return has been received and approved, and when the refund was issued.
Repairs, Lessons and Other Contact Questions
Who should I contact about a repair delay?
Contact the store performing the work and provide your repair ticket, instrument details, approved estimate and promised completion date. Ask what work remains and whether additional authorization is needed. Request the service manager if you cannot obtain a clear update.
How should I handle a lesson cancellation or billing concern?
Contact the location managing your lessons. Identify the student privately, the relevant dates and the charge in question. Ask how the applicable agreement handles cancellations, rescheduling and future billing, and request written confirmation of any change.
What should I keep when reporting damaged or incorrectly described gear?
Save the original listing, condition description, order confirmation and photographs of the product and packaging. Contact the seller or customer-service team promptly, particularly when a shorter return period may apply. Keep serial numbers and purchase details out of public reviews.
Is a manufacturer warranty the same as a Guitar Center return?
No. A retailer return, manufacturer warranty and separately purchased protection plan have different terms. Keep your purchase receipt and coverage documents, then ask which provider should handle the problem before shipping equipment or authorizing repairs.
Does Guitar Center publish a dedicated HR telephone number?
A dedicated public HR number was not verified. Use the official careers website for vacancies and applications. Employees should use their established internal HR channels; employment-verification requests should follow instructions supplied by the employer.
About Guitar Center and Its Ownership
Guitar Center, Inc. operates a musical-instrument and equipment retail business offering guitars, keyboards, drums, recording equipment and accessories. Its services include lessons, repairs and rentals, with availability depending on the location.
Guitar Center is privately held and has no public stock ticker. Its December 2020 reorganization announcement identified funds managed by Ares Management, Brigade Capital Management and The Carlyle Group as its indirect common-equity owners. That announcement describes the ownership established at that time.
See Guitar Center’s official company information for its brands and business resources.
Related Musical-Instrument Corporate Office Guide
For manufacturer-specific questions involving Yamaha equipment, see our Yamaha USA corporate office guide. Keep retailer purchase issues separate from manufacturer support or warranty requests.
Why Trust Corporate Office Headquarters?
CorporateOfficeHeadquarters.com has helped readers locate corporate contact information since 2004. For this guide, we checked Guitar Center’s published address, support resources, return policy and ownership announcement on September 6, 2026. We distinguish confirmed customer contacts from the older corporate telephone listing.
Independence: CorporateOfficeHeadquarters.com is not affiliated with Guitar Center, Inc. We cannot access orders, arrange repairs or issue refunds. Reader reviews reflect individual experiences, which may vary.
Share Your Guitar Center Review or Complaint
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