Halfords Group plc has its head office in Redditch, Worcestershire. Customers can use the contacts below for help with Halfords stores, online orders, Autocentre repairs, MOTs, tyres, Mobile Expert appointments, cycling services, returns, refunds, Motoring Club memberships, and unresolved complaints.
Halfords Head Office and Customer Service Information
- Company: Halfords Group plc
- Halfords Head Office Address: Icknield Street Drive, Washford West, Redditch, Worcestershire B98 0DE, United Kingdom
- Halfords Head Office Phone Number: 01527 517 601
- Halfords Customer Service Number: 0330 135 9779
- Complaints: Halfords Complaints Procedure
- Customer Support and Live Chat: Halfords Contact Page
- Store and Garage Locator: Find a Halfords Store or Garage
- Careers: Halfords Careers
- Careers Email: re*************@*********co.uk
- Official Retail Website: halfords.com
- Corporate Website: halfordscompany.com
- Chief Executive Officer: Henry Birch
- Chief Financial Officer: Jo Hartley
- Stock Exchange: London Stock Exchange
- Stock Symbol: HFD
- Company Number: 04457314
Halfords Customer Service Hours
Halfords uses the same main customer-service number for several divisions, but operating hours differ by service. All hours below are United Kingdom local time and may change on bank holidays.
Halfords Retail Customer Service
- Monday-Friday: 8:00 AM-8:00 PM
- Saturday: 8:00 AM-6:00 PM
- Sunday: 9:00 AM-5:00 PM
- Live Chat: Monday-Sunday, 8:00 AM-8:00 PM
Halfords Autocentres and National Tyres
- Monday-Friday: 8:00 AM-6:00 PM
- Saturday: 8:00 AM-4:30 PM
- Sunday: Closed
- Live Chat: Monday-Sunday, 8:00 AM-8:00 PM
Halfords Mobile Expert
- Monday-Sunday: 8:00 AM-8:00 PM
Halfords Motoring Club
- Phone: 0330 135 9779, option 1
- Monday-Saturday: 8:00 AM-8:00 PM
- Sunday: Closed
How to Make a Complaint to Halfords
Halfords directs customers to its Customer Support team by telephone or live chat. When a complaint is opened, the company says it will provide a unique reference number and route the complaint to the appropriate person or department if the first adviser cannot resolve it.
- Start with the relevant location: For a store, garage, fitting, MOT, tyre, bike-service, or Mobile Expert concern, identify the location or appointment connected to the problem.
- Contact Customer Support: Call 0330 135 9779 or use live chat through the official contact page.
- Request a complaint reference: Record the unique reference number supplied by Halfords.
- Provide supporting information: Include the store or garage, order or booking number, receipt, date, vehicle or bicycle details, photographs, and the resolution requested.
- Ask for escalation: If the first adviser cannot resolve the issue, ask for the case to be referred to the appropriate manager or specialist team.
- Keep a written timeline: Record each contact date, the department contacted, the response received, and any promised follow-up date.
Halfords Autocentre Repair and MOT Complaints
If you are dissatisfied with work performed on your vehicle, Halfords directs customers to contact the garage that completed the repair. The garage can arrange an inspection and advise on the next steps.
Halfords states that its repairs carry a two-year or 24,000-mile quality guarantee. Customers seeking help under that guarantee should retain:
- The invoice, booking confirmation, and payment receipt
- The garage location and service date
- The vehicle registration, make, model, and current mileage
- A description of the original work and the current problem
- Photographs, warning-light information, or diagnostic reports
- Details of any subsequent inspection or emergency repair
- Customer-service and complaint reference numbers
Alternative Dispute Resolution for Halfords Complaints
If Halfords completes its internal complaint process and confirms in writing that it cannot settle the dispute, the company provides Alternative Dispute Resolution information for eligible complaints.
- Halfords Limited retail complaints: Halfords identifies the London Arbitration Centre as an available ADR provider after its internal process is exhausted.
- Halfords Autocentres complaints: Halfords Autocentres identifies the National Conciliation Service as its dispute-resolution provider.
- Financial products or services: Some eligible complaints may be referred to the Financial Ombudsman Service after the internal financial complaint procedure.
Review the official Halfords ADR guidance before submitting a dispute because eligibility and procedures depend on the product, service, and company involved.
Halfords Motoring Club Cancellation and Auto-Renewal
Halfords Motoring Club Premium memberships have a minimum term and automatically renew unless the renewal is stopped in accordance with the membership rules.
- Members have a 14-day cooling-off period, provided no membership benefits have been used.
- After the cooling-off period, cancellation generally takes effect at the end of the first 12-month term.
- Halfords says it will email members approximately 30 days before renewal.
- Members within 30 days of renewal can use the self-service renewal-management option.
- If renewal is less than 48 hours away, Halfords recommends calling 0330 135 9779, option 1, or using Motoring Club live chat.
Motoring Club members can access dedicated chat by logging into their Halfords account, opening Rewards & Benefits, and selecting Chat with an Expert.
Full instructions are available on the official Motoring Club cancellation page.
Halfords Orders, Returns, and Refunds
Halfords states that eligible change-of-mind purchases can generally be returned within 30 days. Products must be unused, clean, in their original packaging, and accompanied by proof of purchase. Terms and exclusions apply.
- Store purchases: Eligible products may generally be returned to a Halfords store.
- Online purchases: Eligible orders may be returned to a store or sent to the distribution centre.
- Click & Collect cancellation: Check the order status using the order email and order number.
- Home-delivery cancellation: Contact Halfords quickly; cancellation may not be possible once dispatch has progressed.
- Refund timing: Processing time varies according to the payment method and return route.
Review the official Halfords returns process for current requirements and exclusions.
Choose the Correct Halfords Support Route
- Store purchase, fitting, employee, or collection complaint: Contact Retail Customer Support.
- Autocentre repair, MOT, tyre, or garage complaint: Start with the garage that performed the work, then escalate through Customer Support.
- Mobile Expert appointment: Call 0330 135 9779.
- Motoring Club billing or renewal: Call the main number and select option 1 or use account-based chat.
- Online order, delivery, refund, or Click & Collect issue: Use Customer Support and provide the order number.
- Cycle2Work: Call 0345 504 6444 or email cy*********@*********co.uk.
- Fleet Account Card: Call 01527 513011 or email fl*******@*********co.uk.
- Careers: Visit halfordscareers.com or email re*************@*********co.uk.
- Head-office or corporate enquiry: Call 01527 517 601.
Information to Have Before Contacting Halfords
- Store, garage, or Mobile Expert location
- Order, booking, invoice, or receipt number
- Date and approximate time of the transaction or appointment
- Product, service, MOT, repair, tyre, or bicycle information
- Vehicle registration and mileage when relevant
- Photographs or diagnostic documentation
- Motoring Club account information when relevant
- Previous complaint reference numbers
- The specific resolution requested
Do not publish full payment details, account passwords, vehicle registration numbers, home addresses, private employee information, or financial documents in a public review.
About Halfords Group
Frederick W. Rushbrooke founded the business in Leicester in 1892. The company was subsequently renamed Halfords in 1907 and floated on the London Stock Exchange in 2004.
Halfords Group describes itself as the United Kingdom’s leading provider of motoring and cycling products and services. Its operations include retail stores, e-commerce, Halfords Autocentres, mobile vehicle services, commercial fleet services, cycling products and repairs, Cycle2Work, Tredz, National Tyres, and the Avayler garage-management platform.
Halfords currently reports approximately 370 stores, 496 consumer garages, 250 Halfords Mobile Expert vans, and 550 Commercial Fleet Services vans. Services and opening hours vary by location, so customers should use the official locator before visiting.
Halfords Reviews and Complaint Topics
Customer experiences may differ between retail stores, Autocentres, mobile appointments, online orders, and individual employees. Topics readers may want to address include:
- Store or garage customer service
- Vehicle repair quality and repeat visits
- MOT, tyre, battery, or fitting appointments
- Bike assembly, servicing, or repair
- Online ordering and Click & Collect
- Delivery delays, missing products, or stock availability
- Returns and refund processing
- Motoring Club membership and renewal
- Complaint handling and follow-up
The visible customer submission on this COH page describes allegedly dismissive and rude service during a request for product and fitting advice at one Halfords store. This is an unverified individual report and should not be treated as an established finding about every Halfords location or employee.
Halfords Competitors and Related COH Pages
Halfords competes with automotive-parts retailers, garage networks, tyre companies, bicycle retailers, online merchants, and independent repair businesses. Related Corporate Office Headquarters pages include:
Official Halfords Resources
- Official Halfords Retail Website
- Halfords Group Corporate Website
- Halfords Group Contact Information
- Customer Support and Live Chat
- Complaints Procedure
- Garage Workmanship Complaint Guidance
- Alternative Dispute Resolution Options
- Store and Garage Locator
- Halfords Careers
Frequently Asked Questions About Halfords
Where is the Halfords head office?
Halfords Group plc is headquartered at Icknield Street Drive, Washford West, Redditch, Worcestershire B98 0DE, United Kingdom.
What is the Halfords head-office phone number?
The Halfords head-office number is 01527 517 601.
What is the current Half the current Halfords customer-service number?
The current Customer Support number published by Halfords is 0330 135 9779.
How do I make a complaint to Halfords?
Call 0330 135 9779 or use live chat through the official contact page. Ask for and retain the unique complaint reference number.
What should I do if I am dissatisfied with an Autocentre repair?
Contact the garage that completed the work and arrange an inspection. Halfords states that its repairs carry a two-year or 24,000-mile quality guarantee.
How do I cancel Halfords Motoring Club?
Use the renewal-management option when eligible or contact Motoring Club support at 0330 135 9779, option 1. If renewal is less than 48 hours away, Halfords recommends calling or using live chat.
Does Halfords offer MOT tests and vehicle servicing?
Yes. Halfords Autocentres provide MOT testing, servicing, repairs, tyres, and related vehicle-maintenance services. Availability varies by garage.
Can Halfords repair and service bicycles?
Yes. Halfords offers bicycle assembly, safety checks, servicing, repairs, and fitting services at participating locations.
Who is the CEO of Halfords?
Henry Birch is the Chief Executive Officer of Halfords Group plc.
Is Halfords publicly traded?
Yes. Halfords Group plc is listed on the London Stock Exchange under the symbol HFD.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides corporate addresses, head-office phone numbers, customer-service resources, complaint guidance, and consumer review pages. Information for this update was checked against current Halfords Group corporate pages, customer-support resources, complaint procedures, and leadership information.
Page updated: August 5, 2026.
Disclaimer
CorporateOfficeHeadquarters.com is an independent consumer information website and is not affiliated with, endorsed by, or sponsored by Halfords Group plc, Halfords Limited, Halfords Autocentres, National Tyres, Tredz, Avayler, or any Halfords store or garage. Company names, trademarks, logos, and service marks belong to their respective owners.
Contact details, opening hours, executives, services, guarantees, membership terms, return policies, and dispute procedures may change. Verify account-specific, vehicle, financial, legal, employment, and payment information directly with Halfords before acting.
Share Your Halfords Experience
Have you contacted a Halfords store, Autocentre, Mobile Expert, Customer Support, Motoring Club team, or the Redditch head office? Share your experience below, including the location, service or product, date, complaint route used, and whether Halfords provided a reference number or resolution.
Do not publish card numbers, account passwords, vehicle registration numbers, home addresses, private employee details, financial documents, or other sensitive personal information in a public review.