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AutoZone, Rebuilt engine. My youngest granddaughter, 19, went with dad to buy a car. Found a 2013 Hyundai. Within 2 weeks, it ran out of oil and the engine was blown. Mechanic ordered a replacement from AutoZone. Put it in. Had the same exact problem except this time, her dad caught it and took it back to the mechanic. Checked it out and ordered another one. After 6 weeks of denial and refusals, AutoZone finally sent another. The first one cost $4000.00 and $2000 installation. This time I had them take it to another mechanic after it was installed. New mechanic installed an oil cooler, changed the oil drove it about 250 miles, and changed the oil. Metal flakes in the oil. Found gaskets leaked around the chain cover, oil pan gasket and between the transmission and engine connection. Pathetic. Another $500.00. Went to trade in, offered $1,000 trade-in on $9,000 auto. Because of this engine. Let me be perfectly clear, I will never make another purchase from your company again and neither will any of my family members who went through this or watched this travesty take place. AutoZone is pathetic. Cheap junk.

AutoZone, Ridiculously over priced. Just bought a 2 pack of Sylvania Xtravision 9003 bulbs at Vandalia, Illinois store. Had a headlight out and needed to replace before going home. The price was $42.00 plus tax. When I got home I looked up the same bulbs on Amazon. They were $10.88 for the same 2 pack. They even said the suggested retail price was $38.50. What a rip off!!! You just lost me forever as a customer.

AutoZone, Failure to address conduct unbecoming of management. The reported manager of covington AutoZone ” Matthew”. On several occasions has demonstrated substandard behaviors; while exchanging Lifetime Brakes, Mr. Matthew needs customer service training, managing in a changing environment, I have attempted to contact Corporate Headquarters, left several messages for a Ms. Adele, still have not received any response from management.

Store credit in place of credit card refund! I bought 3 windshield blades in San Fernando CA for $42.96 using a $27.35 store credit and I paid an additional $15.61 with my credit card to cover the difference.

I had to return one of the blades in Sylmar CA since it won’t fit and I was owed a refund of $14.32. Instead of giving the amount back to my credit card, I was told that I could only get a store credit since part of my purchase was paid with store credit. I argued on the contrary but the manager insisted on the store credit.

Even after elevating the issue to their Customer Service, they still won’t refund the amount to my credit card. This doesn’t make any sense to me at all since I’m only asking for a credit card refund which is even less than the amount I paid with my card.

Is what I’m asking for unreasonable?

My young daughter away at school (Mizzou) had a dead battery (about Jan.17th 2024). I told her go to AutoZone as I have always had good service (in the Chicago area). The location she went to is 2003 W. Worley Street in Columbia, MO. Dave is the manager. They replaced her battery, but the power seemed low, so the polite worker suggested she needed a new alternator. He tried to sell her one but did not have one in stock. She called me, and believing him, I suggested she take the car to a shop. Once there they tested her alternator and told her there was nothing wrong with it, but it was the battery that was the issue. The mechanic said a new battery “Should not be that low on amperage. Battery needs to be replaced.” My daughter called AutoZone to get a new battery, but she was told they would need to test it before they would give her a new one. She called the manager said the battery was fine and suggested the shop was lying to her. She then put me on the phone, and I spoke with Dave (the store manager). He said if at any time she felt she wanted to get a new battery he would replace it since it had a three-year warranty. I said that sounded fine and I was satisfied with that answer, however he should tell his employee that he should not tell a customer an alternator is bad without checking it. I did not ask for the money back for that cost. The next day my daughter said she just didn’t feel comfortable with that battery and called to get it replaced as Dave had said he would. They ordered the battery and said it would be there in a day or two. Two days passed and she called, and they said it was in and she could come in to get it replaced. She drove the 25 minutes and when she arrived the employee said they could NOT replace it as Dave was not in and had a note on the computer saying only, he could take care of this. Trip wasted she went home and called the next day. She spoke with Dave, and he told her he changed his mind and will NOT replace her battery but will give her a refund instead. Thankfully he did do that, so she is not out any money, but he LIED to her and me. Not good service I would say to blatantly lie to customers. This is a store you do NOT want to go to unless Dave is no longer in charge.