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  • AutoZone Corporate Office Headquarters, Address, Phone Number, Complaints and Reviews

AutoZone Corporate Office Headquarters, Address, Phone Number, Complaints and Reviews 

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AutoZone is an automotive parts and accessories retailer headquartered in Memphis, Tennessee. This page provides updated AutoZone corporate office and headquarters information, including the Memphis HQ address, corporate phone number, customer care number, store complaint routes, return and warranty guidance, AutoZonePro commercial support, review themes, and escalation tips for customers.

AutoZone Corporate Office and Headquarters Contact Information

Headquarters / Corporate Office Update

AutoZone’s corporate headquarters are located at 123 South Front Street, Memphis, TN 38103. This is the AutoZone corporate office and headquarters address many customers search for as AutoZone corporate office, AutoZone headquarters, AutoZone corporate headquarters, AutoZone HQ address, AutoZone Memphis headquarters, AutoZone head office, or AutoZone Store Support Center.

The corporate office phone number is 1-901-495-6500. This number is best treated as the main corporate headquarters number, not the first route for routine store complaints, online order issues, returns, warranties, core charges, AutoZone Rewards, or product questions.

For customer support, store feedback, returns, online orders, pickup orders, shipping problems, product issues, and most complaints, AutoZone directs customers to 1-800-AUTOZONE / 1-800-288-6966 or the appropriate official contact form.

AutoZone corporate office headquarters in Memphis Tennessee

How to Contact AutoZone About a Complaint

For most AutoZone complaints, start with the support route tied to the issue. If the problem happened at a local store, begin with the store manager when possible. If the issue involves an online order, shipping delay, missing package, store pickup, return, warranty, core charge, or AutoZone Rewards account, contact AutoZone Customer Care at 1-800-288-6966 or use the official form for that issue.

When escalating, provide the store location, order number, receipt number, product details, part number, vehicle information, date of the issue, and the resolution you are requesting. If the issue remains unresolved after store or customer care contact, use the corporate headquarters information above and keep your documentation organized.

Choose the Correct AutoZone Support Route

  • AutoZone corporate office or headquarters question: Use 123 South Front Street, Memphis, TN 38103, or call 1-901-495-6500.
  • Store complaint or employee concern: Speak with the store manager first, then use AutoZone’s store feedback form or call customer care.
  • Online order, shipping, or delivery issue: Use the AutoZone order support form or call 1-800-288-6966.
  • Buy online, pick up in store problem: Contact the selected store and AutoZone Customer Care with your order confirmation.
  • Return, refund, or exchange issue: Keep the receipt, packaging, payment method, and part information before contacting support.
  • Warranty or defective part concern: Bring the part, receipt, warranty record, vehicle details, and any diagnostic information to the store or customer care.
  • Core charge dispute: Keep the old part, receipt, packaging, and return documentation.
  • AutoZonePro / commercial customer issue: Contact your local commercial representative or call 1-866-853-6459.
  • Investor question: Use AutoZone Investor Relations at 1-901-495-7005 or in****************@******ne.com.
  • Media question: Use me*************@******ne.com.

What to Have Before Contacting AutoZone

  • The AutoZone store address, city, state, or store number
  • The date and approximate time of the store visit or online order
  • Your receipt number, order number, purchase amount, or pickup confirmation
  • The product name, brand, SKU, part number, or warranty details
  • Your vehicle year, make, model, engine, and trim when part fitment is involved
  • Photos of the product, packaging, shipping damage, receipt, or diagnostic result when helpful
  • Core charge, warranty, return, exchange, or refund documentation
  • Any customer care case number or store follow-up information
  • The specific resolution you want, such as refund, exchange, warranty replacement, delivery update, Rewards correction, or store follow-up

Do not post full VINs, license plate numbers, payment card numbers, gift card numbers, gift card PINs, Rewards account details, passwords, verification codes, home addresses, phone numbers, employee personal information, or private photos in public reviews or comment sections.

How to Escalate an AutoZone Complaint

Start with the store manager if the issue happened in a store. If the store cannot resolve the matter, call AutoZone Customer Care at 1-800-288-6966 or submit the store experience feedback form.

For online orders, use the order support form and include the order number, account email, tracking details, and requested resolution. For returns or warranties, keep the product, receipt, packaging, warranty record, and vehicle information until the matter is resolved. For core charge problems, keep the old part and any paperwork showing the core was returned.

If normal customer support does not resolve the matter, write a concise complaint to AutoZone corporate office at 123 South Front Street, Memphis, TN 38103. Include the store location, support route already used, case number, dates, names or roles of employees if known, copies of receipts, and a clear requested outcome.

Store Complaints, Customer Service, and In-Store Issues

AutoZone store complaints may involve employee conduct, wrong parts, return refusals, warranty questions, core charges, battery service, check engine light reports, diagnostic help, pricing questions, store pickup, or product availability.

For store issues, write down the store location and the names or roles of employees involved if you know them. Describe what happened clearly and avoid posting private employee information in a public review. If the issue involves vehicle safety, a part failure, brakes, steering, suspension, battery hazards, electrical issues, overheating, airbag warnings, or a condition that could make the vehicle unsafe to drive, consult a qualified mechanic before continuing to use the vehicle.

Online Orders, Shipping, Pickup, and Delivery Problems

AutoZone online order complaints may involve delayed delivery, missing packages, incorrect parts, damaged shipments, pickup order problems, cancellation confusion, or website checkout issues.

For online order problems, keep the order confirmation, tracking number, email address used on the order, shipping address, product details, and photos of damaged packaging. Use AutoZone’s order support form or call 1-800-288-6966.

If a promised delivery date or pickup date is missed, ask AutoZone customer support for the current order status, carrier status, store pickup status, refund options, and whether a replacement or cancellation is available.

Returns, Refunds, Warranties, and Core Charges

Return and refund complaints often involve missing receipts, opened or installed parts, used parts, special orders, electrical items, fluids, batteries, or products that did not fix a problem. Keep your receipt, original packaging, payment method, warranty details, and part number.

Warranty complaints may require the product, receipt, warranty record, vehicle information, and diagnostic details. Do not modify or continue using a part that may be defective or unsafe before asking AutoZone or a qualified repair professional what documentation is needed.

Core charges are common with certain automotive parts. A core charge may be refundable when the old part is returned in the required condition. Keep the receipt and ask the store what packaging, timing, and part condition are required for the core refund.

AutoZonePro and Commercial Customer Support

AutoZonePro and commercial customers should use the commercial support route rather than standard retail customer care when the issue involves shop accounts, commercial ordering, account access, deliveries, commercial pricing, shop referral programs, or professional repair business support.

Commercial customers can contact their local AutoZone representative or call AutoZone Commercial customer support at 1-866-853-6459.

Gift Cards, Rewards, and Account Issues

AutoZone customers may contact support about gift card balances, missing gift card value, gift card activation, Rewards credits, Rewards account access, app issues, website login problems, or missing purchase history.

Keep the purchase receipt, activation receipt, gift card, Rewards account email, and any screenshots or confirmation numbers. Do not post gift card numbers, PINs, Rewards IDs, or account details in public reviews.

Scam and Fake Support Number Warning

Customers searching for AutoZone corporate office, AutoZone headquarters, AutoZone phone number, AutoZone complaint department, AutoZone returns, AutoZone warranty, or AutoZone gift card help may see third-party phone numbers, ads, or fake support pages.

Use AutoZone.com, the AutoZone app, the official contact page, your local store, or 1-800-288-6966 before sharing private information. Be careful if someone asks for gift card numbers, gift card PINs, payment card details, verification codes, remote device access, or urgent payment to resolve a supposed AutoZone issue. Gift cards should not be used to pay fines, taxes, utility bills, tech support, government agencies, or unknown callers.

Common Reasons Customers Contact AutoZone Corporate Office

  • AutoZone corporate office, headquarters, corporate address, or HQ address questions
  • AutoZone Memphis headquarters or Store Support Center questions
  • Store complaint, employee concern, or manager follow-up
  • Return, refund, exchange, or receipt lookup issue
  • Warranty claim, defective part, or wrong-part complaint
  • Core charge or core refund dispute
  • Online order, delivery, shipping, or pickup order problem
  • AutoZone Rewards, gift card, app, website, or account issue
  • AutoZonePro commercial account or delivery complaint
  • Investor, media, governance, or corporate communication question

AutoZone Reviews and Complaints

Customer comments visible on CorporateOfficeHeadquarters.com include complaints about return and refund disputes, poor in-store service, failed deliveries, online order delays, wrong or unavailable parts, store manager complaints, and warranty or return confusion. The page also includes a positive comment praising an AutoZone team for helping with a battery issue.

These reviews reflect individual customer experiences and may not represent every AutoZone store, online order, product, warranty claim, or support interaction. When leaving a review, include the store location, order type, issue, support route used, date of the problem, and whether AutoZone provided a case number or resolution. Do not post private payment, vehicle, gift-card, Rewards, or employee information.

About AutoZone

AutoZone, Inc. is a publicly traded automotive aftermarket parts and accessories retailer. AutoZone sells parts, tools, batteries, fluids, accessories, maintenance items, and repair-related products to do-it-yourself customers and commercial customers.

AutoZone is headquartered in Memphis, Tennessee. The company competes in the auto parts retail market with national and regional automotive parts chains, online parts sellers, dealership parts departments, repair shops, and specialty automotive suppliers.

Competitors and Related Corporate Office Pages

AutoZone competes with other automotive parts and service companies. Related corporate office pages include Advance Auto Parts Corporate Office, O’Reilly Auto Parts Corporate Office, NAPA Auto Parts Corporate Office, Pep Boys Corporate Office, Firestone Corporate Office, and Midas Corporate Office.

Related Resources

Frequently Asked Questions About AutoZone Corporate Office

Where is AutoZone corporate office located?

AutoZone corporate headquarters are located at 123 South Front Street, Memphis, TN 38103.

What is AutoZone corporate office phone number?

AutoZone’s corporate office phone number is 1-901-495-6500. Routine customer service issues should usually go through AutoZone Customer Care first.

What is AutoZone customer service number?

AutoZone Customer Care can be reached at 1-800-AUTOZONE / 1-800-288-6966.

What are AutoZone customer service hours?

AutoZone’s official order and store feedback pages list support hours as Monday-Friday, 7:00 AM-10:00 PM CT; Saturday, 7:00 AM-8:00 PM CT; and Sunday, 8:00 AM-8:00 PM CT.

How do I file a complaint about an AutoZone store?

Start with the store manager when possible. If the issue is unresolved, call 1-800-288-6966 or use AutoZone’s official store experience feedback form. Include the store location, date, receipt, part number, and requested resolution.

How do I contact AutoZone about an online order?

Use AutoZone’s order questions support form or call 1-800-288-6966. Have your order number and account email ready.

What is AutoZonePro customer support?

AutoZonePro commercial customers can contact their local commercial representative or call AutoZone Commercial customer support at 1-866-853-6459.

How do I escalate an AutoZone return or warranty problem?

Keep the receipt, product, packaging, warranty record, vehicle details, and prior support notes. Start with the store, then call Customer Care. If the issue remains unresolved, send a concise written complaint to AutoZone corporate headquarters.

Does AutoZone have a corporate fax number?

The older version of this page listed a fax number, but this update focuses on verified corporate phone, customer care, commercial support, investor relations, and official online support routes. Use AutoZone’s official contact forms or phone numbers for current support.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com provides corporate office, headquarters, address, phone number, complaint, review, and escalation information for major companies. This page was updated using official AutoZone, SEC, AutoZonePro, CSN, ZeroStars, FTC, and COH-visible review information where available.

Page Update Note

This AutoZone Corporate Office page was updated on July 5, 2026, to verify the Memphis headquarters address and corporate phone number, clarify customer care and AutoZonePro support routes, add store complaint, online order, return, warranty, core charge, gift card, Rewards, commercial, investor, scam, and escalation guidance, include the provided CSN and ZeroStars links, incorporate current search-query opportunities, and summarize COH-visible review themes.

Disclaimer

CorporateOfficeHeadquarters.com is not affiliated with AutoZone, Inc., AutoZone Stores, AutoZone Rewards, AutoZonePro, Duralast, any AutoZone location, any product manufacturer, any vehicle manufacturer, any payment provider, any shipping carrier, any repair shop, the FTC, CustomerServiceNumbers.com, or ZeroStars.org. This page is for informational purposes only. AutoZone trademarks, names, logos, brands, products, and services are the property of their respective owners. Contact details, support hours, warranty terms, return policies, product availability, store services, order procedures, and corporate information can change. Confirm important details directly with AutoZone before making purchases, mailing documents, sharing account information, or relying on a support route.

Share Your Experience

Have you contacted AutoZone corporate office, AutoZone Customer Care, an AutoZone store manager, AutoZonePro support, order support, store feedback, investor relations, or another AutoZone support route? Share your experience in the comments below. Do not post private information such as full VINs, license plate numbers, payment card numbers, gift card numbers, gift card PINs, Rewards account details, passwords, verification codes, home addresses, phone numbers, private employee information, or screenshots with personal financial details.

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AutoZone Bentonville AR Disappointing Experience

June 21, 2025

AutoZone, Bad freon cans. I have been a loyal customer to AutoZone for many years. I took to cans of freon into the store to get a refund and then buy 2 more. I took my fittings in and showed them the poor operations of the cans. I am a senior citizen and help other senior on their A/C problems. I give my time for free. I am 72 years and expected more from the manager. Remember these cans only cost under $18.00. I can’t believe they would lose a customer over $36.00 and I was going to buy more. I shop nothing but AutoZone. I wasn’t lying or trying to rip anybody off. The manager should be retrained in customer service. The store was at Boulder Hwy and Horizon Drive next to Lowes.

G L P

AutoZone Winnsboro SC Disappointing Customer Service

June 3, 2025

AutoZone, Formal Complaint Regarding Poor Customer Service and Failed Deliveries. I am writing to formally express my deep dissatisfaction with the service I recently received from AutoZone, both in-store and online. My experience has been marked by poor communication, failed commitments, and a lack of accountability all of which contradict your company’s mission of going the “Extra Mile” for your customers. The first issue occurred at your Winnsboro, SC location. My mechanic placed a phone order for a part that was to be delivered to the store by 4:00 PM. I arrived at the designated time, only to be told the part had not been delivered. Upon contacting the hub in Columbia, your store’s service manager was informed the part was not available. Eventually, she located the part at another Columbia location 40 minutes away. I had no choice but to drive there myself, despite expecting a reliable local delivery. The second issue involved an online order I placed on May 30, 2025. The website clearly indicated next-day delivery, which was a deciding factor in choosing to order online. Unfortunately, the part did not arrive the following day. I called customer service and spoke with several representatives who failed to address my concerns effectively. One representative talked in circles, offering no real assistance. When I escalated the matter to a supervisor, she interrupted me while I was explaining the issue and abruptly offered a $20.00 refund. She also placed me on hold to contact FedEx and later informed me the part would arrive by 8:00 PM on June 2, 2025. As of today, June 3, 2025, I still have not received the part. This experience has been frustrating and inconvenient, especially as it has delayed necessary repairs to my vehicle. I have received multiple apologies, but apologies alone do not resolve the inconvenience, wasted time, or lack of service integrity I’ve encountered. AutoZone’s mission statement emphasizes delivering the best merchandise at the right price, along with genuine, friendly service. Unfortunately, my experience has reflected none of these values. I question whether your staff is truly trained in or held accountable to this mission. I respectfully request the following: 1. An immediate update and resolution regarding the status of my order. 2. A full explanation of the failures both in-store and online. 3. Consideration of additional compensation for the time, fuel, and frustration incurred. 4. Assurance that appropriate steps are being taken to ensure this does not happen to other customers in the future. Please treat this complaint with the seriousness it deserves. I expect a written response within 7 business days.

Sincerely,

S N

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May 23, 2025

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K

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March 19, 2025

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