Advance Auto Parts corporate office information is searched by customers, DIY auto repair shoppers, professional installers, vendors, job seekers, and business accounts who need the Advance Auto Parts headquarters address, corporate phone number, store complaint routes, order support, return help, warranty information, or escalation options. Advance Auto Parts, Inc. is headquartered in Raleigh, North Carolina.
Advance Auto Parts Corporate Office and Headquarters Contact Information
- Company / Brand: Advance Auto Parts
- Corporate Name: Advance Auto Parts, Inc.
- Corporate Office / Headquarters Address: 4200 Six Forks Road, Raleigh, NC 27609, USA
- Corporate Phone Number: 1-540-362-4911
- Customer Support: 1-877-ADVANCE / 1-877-238-2623
- Investor Relations Phone: 1-919-227-5466
- Stock Symbol: AAP on the New York Stock Exchange
- Official Website: AdvanceAutoParts.com
- Corporate Website: Advance Auto Parts Corporate Information
- Customer Support / Contact Us: Advance Auto Parts Contact Us
- Help Desk: Advance Auto Parts Help Desk
- Store Locator: Find an Advance Auto Parts Store
Important: The Advance Auto Parts corporate phone number is not the same as the main customer support number. For store complaints, online orders, wrong parts, returns, rewards, warranty questions, battery issues, delivery problems, or product support, use 1-877-ADVANCE, the Help Desk, or the local store first.
Advance Auto Parts Headquarters Address
Advance Auto Parts is headquartered in Raleigh, North Carolina. The current principal executive office address is 4200 Six Forks Road, Raleigh, NC 27609. Older corporate office listings may show 2635 E. Millbrook Road in Raleigh, but current company contact materials point to the Six Forks Road address for Advance Auto Parts headquarters.
The corporate phone number listed for Advance Auto Parts, Inc. is 1-540-362-4911. This should be treated as a corporate or headquarters number, not as the best first route for store-level complaints, order help, returns, refunds, warranty questions, or product support.
Advance Auto Parts, Carquest, and Store Support
Advance Auto Parts serves DIY customers, professional installers, commercial repair shops, and independently owned Carquest-branded stores. Some locations may operate under the Advance Auto Parts name, while others may be Carquest locations or independent Carquest-branded stores.
This matters because a complaint involving a local store, wrong part, return, battery test, installation service, commercial account, or Carquest-branded location may need to start with the exact store, receipt, or account channel involved before escalating to corporate office.
Choose the Correct Advance Auto Parts Support Route
Store Complaints
Start with the local Advance Auto Parts store where the issue happened. Ask for the store manager and provide the store number, location, date, time, receipt, product details, and a short explanation of the complaint. If the issue is not resolved, call 1-877-ADVANCE or use the Help Desk.
Online Orders, Pickup, or Delivery Problems
Use the Advance Auto Parts Help Desk, order lookup tools, or customer support at 1-877-238-2623. Have your order number, email address, store location, tracking information, and payment confirmation ready.
Wrong Parts or Fitment Issues
If a part does not fit or appears to be incorrect, gather the receipt, part number, vehicle year, make, model, engine size, VIN if needed, and photos of the part or packaging. Contact the store or customer support before installing or modifying the part.
Returns, Refunds, Warranty, or Core Charges
Review the official Advance Auto Parts return policy and keep the receipt, order number, original packaging, payment method, and reason for return. For batteries, alternators, starters, brake parts, tools, or other products with warranties or core charges, keep the old part, warranty information, product packaging, and core return record.
Commercial or Professional Accounts
Professional customers should use their Advance Professional, MyAdvance, local commercial team, or account representative route. Keep account numbers, invoices, delivery records, shop information, parts ordered, and support notes ready before escalating.
What to Have Before Contacting Advance Auto Parts Corporate Office
- Store location, store number, city, and state
- Date and time of purchase, return, pickup, delivery, or service
- Receipt, transaction number, order number, invoice, or rewards account information
- Product name, part number, SKU, brand, and packaging details
- Vehicle year, make, model, engine size, and VIN if the issue involves fitment
- Photos of the part, packaging, receipt, core return, damaged item, or installation concern
- Names or descriptions of store employees, managers, delivery drivers, or support representatives involved
- Case numbers, chat transcripts, call notes, emails, text messages, or support confirmations
- A short timeline of what happened and the resolution you are requesting
How to Escalate an Advance Auto Parts Complaint
Start with the local store or the customer support route tied to your issue. For store-level complaints, ask for the store manager. For online orders, returns, delivery, and rewards problems, use customer support or the Help Desk. For commercial account issues, contact your account representative or Advance Professional support.
If the issue remains unresolved, document the complaint in writing. Include the store location, receipt, part number, vehicle details, case number, photos, and the specific correction you are requesting. If the complaint involves a defective or unsafe product, keep the part and packaging until Advance Auto Parts, the manufacturer, or a qualified mechanic tells you what to do next.
For unresolved payment disputes, customers may also contact their bank or card issuer with receipts, return documentation, and support records. For product safety, consumer protection, warranty, or auto repair issues, customers may consider the product manufacturer, NHTSA, a state consumer protection office, or a state attorney general when appropriate.
Common Reasons Customers Contact Advance Auto Parts Corporate Office
Customers may look for Advance Auto Parts corporate office, Advance Auto Parts headquarters, Advance Auto corporate phone number, Advanced Auto corporate phone number, or Advance Auto Parts Raleigh NC headquarters for issues such as:
- Wrong parts or fitment problems
- Returns, refunds, or receipt issues
- Warranty disputes or core charge problems
- Battery testing, battery installation, or battery warranty complaints
- Online order, pickup, delivery, or shipping issues
- Damaged, missing, incorrect, or delayed items
- Store employee or manager complaints
- Rewards account, coupon, promo code, or online account problems
- Commercial account, invoice, or delivery issues
- Product recalls, defective products, or safety concerns
- Career, vendor, investor, media, or real estate inquiries
Issue-Specific Advance Auto Parts Complaint Guidance
Wrong Part or Bad Fitment
If the part does not fit, do not force it, modify it, or install it if doing so could damage the vehicle. Take photos, compare part numbers, save the packaging, and contact the store or customer support. Provide the exact vehicle information and the part number sold.
Return or Refund Problems
Keep your receipt, order number, return receipt, payment card record, and any store or support messages. Ask Advance Auto Parts to confirm whether the refund is being processed to the original payment method, a store credit, or another method.
Battery, Brake, Steering, or Safety-Related Complaints
For battery testing, replacement, installation, or warranty issues, keep the battery receipt, warranty terms, vehicle information, test results, and installation notes. If the issue involves brakes, steering, suspension, tires, fuel system parts, lighting, or electrical components that could affect safe driving, stop using the vehicle if it appears unsafe and contact a qualified mechanic.
Rewards, Coupons, or Promo Code Issues
Save screenshots of the coupon, reward, promotion, expiration date, and checkout page. Ask customer support to explain whether the offer was excluded, expired, store-only, online-only, or tied to a specific account.
Scam and Fake Advance Auto Parts Support Number Warning
Be careful when searching online for an Advance Auto Parts corporate phone number, Advance Auto customer service number, Advanced Auto corporate phone number, battery warranty number, parts refund number, or HR number. Unofficial sites may list outdated numbers, store numbers, or third-party numbers that do not apply to your order or complaint.
Use AdvanceAutoParts.com, the official Help Desk, the store locator, your receipt, official emails, and verified customer support routes before sharing personal or payment information. Do not provide passwords, one-time codes, full card numbers, bank login details, Social Security numbers, gift card numbers, cryptocurrency payments, or remote access to anyone who contacts you unexpectedly.
Advance Auto Parts Reviews and Complaints
CorporateOfficeHeadquarters.com reader comments include individual complaints about wrong parts, return handling, rude store interactions, manager behavior, incorrect order details, long waits, and customer service problems at specific stores. Some comments also include requests for Advance Auto Parts to return to or open locations in certain markets.
These reviews reflect individual customer experiences and should not be treated as universal facts about every Advance Auto Parts store, employee, manager, customer support representative, or corporate response. If you have contacted Advance Auto Parts corporate office, customer support, a store manager, commercial support, or another complaint route, you can share your review below.
About Advance Auto Parts
Advance Auto Parts, Inc. is an automotive aftermarket parts retailer serving professional installers, DIY customers, and independent operators. The company sells replacement parts, batteries, maintenance items, accessories, tools, chemicals, and other automotive products through retail stores, online shopping, commercial programs, and related services. Advance Auto Parts also operates under the Advance Auto Parts and Carquest trade names.
Competitors and Related Corporate Office Pages
Advance Auto Parts competes with other automotive parts retailers, professional parts suppliers, online auto parts sellers, mass merchants, tire and service chains, and independent auto parts stores. Customers comparing auto parts corporate office contacts and complaint routes may also want to review AutoZone Corporate Office, O’Reilly Auto Parts Corporate Office, NAPA Auto Parts Corporate Office, Pep Boys Corporate Office, Firestone Corporate Office, and RockAuto Corporate Office.
Related Resources
- Advance Auto Parts Customer Service Numbers
- Official Advance Auto Parts Website
- Advance Auto Parts Contact Us
- Advance Auto Parts Help Desk
- Find an Advance Auto Parts Store
- Advance Auto Parts Return Policy
- Advance Auto Parts Recall Information
- Advance Auto Parts Corporate Information
- Advance Auto Parts Investor Relations
- Advance Auto Parts Careers
- NHTSA Vehicle and Equipment Recalls
Frequently Asked Questions About Advance Auto Parts Corporate Office
Where is Advance Auto Parts corporate office located?
Advance Auto Parts corporate office is located at 4200 Six Forks Road, Raleigh, NC 27609.
What is the Advance Auto Parts corporate phone number?
The Advance Auto Parts corporate phone number is 1-540-362-4911. This is a corporate headquarters number, not the main customer support line for order or store complaints.
What is the Advance Auto Parts customer support number?
Advance Auto Parts customer support can be reached at 1-877-ADVANCE / 1-877-238-2623.
What is the Advance Auto Parts headquarters address?
The Advance Auto Parts headquarters address is 4200 Six Forks Road, Raleigh, NC 27609.
Is the old 2635 E. Millbrook Road address still correct?
The old 2635 E. Millbrook Road address appears outdated for current headquarters purposes. Current company contact materials point to 4200 Six Forks Road, Raleigh, NC 27609.
How do I complain about an Advance Auto Parts store?
Start with the store manager and provide the store number, receipt, date, time, product details, and a clear explanation. If the store does not resolve the issue, call 1-877-238-2623 or use the Help Desk.
How do I contact Advance Auto Parts about an online order?
Use the Help Desk, order lookup tools, or customer support at 1-877-238-2623. Have your order number, email address, store location, and payment information ready.
How do I handle a wrong part from Advance Auto Parts?
Keep the receipt, packaging, part number, and vehicle information. Contact the store or customer support before installing or modifying the part. If the part affects safe driving, consult a qualified mechanic.
What is Advance Auto Parts’ stock symbol?
Advance Auto Parts, Inc. trades under the stock symbol AAP on the New York Stock Exchange.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides corporate office information, headquarters details, phone number guidance, complaint routes, and reader review space for major companies and brands. This page is designed to help readers identify the right Advance Auto Parts corporate office, store support, customer support, or escalation route before sharing a complaint.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Advance Auto Parts, Inc., Carquest, or any Advance Auto Parts store. This page is for informational, review, and complaint purposes only. For product fitment, warranties, returns, recalls, safety, vehicle repairs, payments, employment, investor, vendor, legal, privacy, or commercial account issues, verify information directly with Advance Auto Parts, the product manufacturer, a qualified mechanic, your payment provider, or the appropriate official agency.
Share Your Experience
If you have contacted Advance Auto Parts corporate office, headquarters, customer support, a local store manager, commercial support, warranty support, returns, investor relations, or another Advance Auto Parts complaint route, please share your experience below. Your review may help other readers understand which contact method worked and what documentation was needed. Do not post private information such as full payment card numbers, passwords, home addresses, phone numbers, or employee personal information.