Reach Harrahs Corporate Office Headquarters 

Harrahs Hotel in Las Vegas, NV. Horrible. This hotel should not even be selling rooms! Oue deluxe double suite was 14027 Terrace Tower. This room was cleaned when we arrived but many areas showed signs of not being cleaned at all. The carpet was filthy with spots from previous guests. It probably was not shampooed since the hotel was built. There was no place to put suitcases with the exception of one luggage stand. There was no place for to accommodate the many electrical devices guests no take on trips. CPAP machines, cell phones, plus chargers, plus other plug in devices-particularly for seniors. The furniture was chipped and unclean. the phones were cheap and fell off the bedstands easily. There were no instructions on TV operation or phone. One roll of toilet paper was in the bathroom and various towels were limited. The faucet had a foul order like sewer smell. Prices for any additional amenities were out of this world. General prices for meals and other items were ultra high. The gambling machines rarely gave wins. I could go on but I have a feeling nothing is going to be fixed. We stayed at Harrah’s from 4/13/25 to 4/19/25

Harrahs, Extremely disappointing! Wanted to surprise my wife and spend a night out ( we rarely get out) she wanted to meet her friend whom she taught with for 20 plus years. Her husband spends a tremendous amount in your casinos. I ” sprang” for a Suite ( that is the way it is described in your ad) $651.80 My wife and I are both retired and funds are limited. We arrived at your resort , AK-Chin in Maricopa. I am handicapped. There was no valet and no bell service. I had to self park and walk , which takes me forever, bad back, knees and severe arthritis. After a rest and drive through walked into registration. We received horribly wrong directions to walk a mile to room. Once we were able to find our way the directional sign pointing to elevator was wrong . Said walk right which elevator is actually to the left. Walked and 100 yards to room. Entered room smelled of cow excrement and smoke! I called to complain to front desk and Valerie said hotel was full too bad. Ate at Chop Bloc …food and service were horrible. Drink was disgusting. We split a meal and cost was $120. Casino floor hard to find traditional slots. My overall review was never again and sincerely question your other resorts. My dream has always been to visit Caesars Vegas but after this I wonder? I have stayed at Harrahs, Reno, Laughlin and never experienced such poor service. As a handicap person I found this to be extremely sad that I am now laid up for past two days in pain. By the way all mixed drinks are not poured but sprayed out of a hose which is disgusting $13 at bar and same drink at $16 ??????

Harrahs, terrible experience. I need to speak to a person ASAP.

Harrah’s The valet parking crew is very fresh mouthed with clients. Harrah’s Valet wrecked my Navigator. Harrah’s did pay to repair it but I remind them every time not to wreck my car. I got it back today and the A/C was on 63 and a fresh mouthed attendant named Kaleigh at Cherokee said I didn’t need to use valet anymore I use valet for security for my vehicle as were seniors then some overly large man looking woman wanted to confront me so I hope a senior mgr will explain the riot act. We enjoy Harrahs and this is the I only problem area we’ve encountered Thanking you in advance.

Greedy jerks can’t afford a microwave or vending machines at their worthless place. Crazy ridiculous.