The Hershey Company is a publicly traded chocolate, confectionery and snack manufacturer headquartered in Hershey, Pennsylvania. Founded by Milton S. Hershey in 1894, the company’s portfolio includes Hershey’s, Reese’s, Kisses, Jolly Rancher, Twizzlers, Ice Breakers, SkinnyPop, Pirate’s Booty and Dot’s Homestyle Pretzels.
The Hershey Company Corporate Office and Headquarters Information
- Company: The Hershey Company
- Hershey Headquarters Address: 19 East Chocolate Avenue, Hershey, PA 17033, USA
- Hershey Corporate Office Phone Number: 1-717-534-4200
- Hershey Consumer Relations: 1-800-468-1714
- Consumer Relations Phone and Text Hours: Monday through Friday, 9:00 AM to 9:00 PM Eastern Time, excluding holidays
- Consumer Chat Hours: Monday through Friday, 9:00 AM to 6:00 PM Eastern Time, excluding holidays
- President and Chief Executive Officer: Kirk Tanner
- Founder: Milton S. Hershey
- Founded: 1894
- Employees: Approximately 19,600 worldwide as of December 31, 2025
- Stock Symbol: NYSE: HSY
- Official Corporate Website: TheHersheyCompany.com
- Official Contact Page: Contact The Hershey Company
- Hershey Brand Directory: Hershey Brands
- Product Locator: Hershey Where to Buy
- Careers: Hershey Careers
- Investor Relations: Hershey Investor Relations
Hershey Corporate Office Versus Consumer Relations
The corporate office at 19 East Chocolate Avenue supports company-wide functions including:
- Executive leadership and corporate strategy
- Corporate governance and legal matters
- Finance and public-company reporting
- Investor relations
- Global supply-chain management
- Food quality and safety oversight
- Sales and retail partnerships
- Corporate communications
- Human Resources and corporate employment
- Higher-level unresolved corporate matters
Hershey Consumer Relations handles most individual product questions and complaints involving:
- Product taste, texture or freshness
- Broken, melted or damaged candy
- Missing or incorrect products
- Packaging and seal concerns
- Foreign material
- Ingredient and nutrition questions
- Allergen labeling
- Product availability
- Coupons, promotions and sweepstakes
- Recipe or package changes
- General brand feedback
Consumers should normally call or text 1-800-468-1714 or use the official online contact form before calling the corporate-office number.
How to File a Hershey Product Complaint
Hershey accepts consumer questions, complaints and feedback through:
- Call or Text: 1-800-468-1714
- Online Form and Chat: Hershey Consumer Contact Page
- Mail: Consumer Relations Department, The Hershey Company, 19 East Chocolate Avenue, Hershey, PA 17033
For a product complaint, gather:
- The Hershey brand and complete product name
- The flavor, variety and package size
- The UPC or barcode
- The manufacturer or production code
- The time stamp when one appears with the production code
- The best-by or expiration date
- The store name and location
- The purchase date
- The receipt, when available
- Photographs of the product and packaging
- A concise description of the concern
- How the product was stored
- Whether anyone consumed it or experienced symptoms
The manufacturer or production code is generally ink-stamped on the package. Consumers should provide the entire code, including any accompanying time stamp.
Keep the Product and Packaging
Retain the remaining product, wrapper, outer package, UPC, production code and receipt until Hershey provides instructions. Take photographs showing:
- The front and back of the package
- The UPC or barcode
- The best-by date
- The complete production code
- The product and visible problem
- Any foreign material or damaged seal
Do not mail opened candy, foreign material, melted products or original documentation to headquarters unless Hershey provides shipping and preservation instructions.
Hershey Brand-Specific Customer Service Numbers
Hershey publishes separate support numbers for several snack brands:
- General Hershey Consumer Relations: 1-800-468-1714 — calls or texts
- Dot’s Homestyle Pretzels: 1-800-816-9644
- SkinnyPop: 1-833-876-7267 — calls or texts
- Pirate’s Booty: 1-800-813-5809
Check the package before contacting Hershey because a product may display a dedicated brand-support number or updated instructions.
How to Escalate an Unresolved Hershey Complaint
If Consumer Relations does not resolve the issue:
- Keep the case or reference number.
- Record the dates and methods of contact.
- Retain the product, packaging, receipt and photographs.
- Summarize the response already received.
- Explain the specific resolution you are requesting.
- Ask whether a supervisor or quality-assurance representative can review the case.
- Use the corporate address for a concise written escalation when appropriate.
Send copies rather than original receipts or other important documentation. Do not place sensitive personal, medical or payment information in ordinary correspondence unless Hershey specifically requests it through a secure process.
Retailer Refunds Versus Hershey Product Complaints
Contact the retailer when the problem primarily concerns:
- An incorrect shelf or register price
- A missing grocery-delivery item
- A store-controlled refund or exchange
- Expired merchandise left on a store shelf
- Products damaged by the retailer or delivery service
Contact Hershey when the concern involves:
- Product manufacturing or quality
- Flavor, texture or freshness
- A broken or incomplete seal
- Incorrect contents
- Foreign material
- Ingredients, allergens or nutrition labeling
- A Hershey-administered promotion
- A package-code investigation
A retailer may provide the purchase refund, while Hershey may need the product and manufacturing codes to investigate the underlying issue.
Hersheypark and Hershey’s Chocolate World Contacts
The Hershey Company product-support number is not the primary guest-services route for Hersheypark.
Hersheypark
Hersheypark is operated by Hershey Entertainment & Resorts Company. Contact Hersheypark for amusement-park tickets, season passes, rides, parking, lost property and park guest-service concerns:
- Hersheypark Guest Services: 1-717-534-3900
- Official Help Page: Hersheypark Contact Us
- Address: 100 West Hersheypark Drive, Hershey, PA 17033
Hersheypark hours and call-center availability can vary seasonally, so verify the current schedule before calling or visiting.
Hershey’s Chocolate World
Contact Hershey’s Chocolate World for attraction tickets, Chocolate Tour questions, parking, on-site merchandise and Chocolate World visit planning:
- Hershey’s Chocolate World: 1-717-534-4900
- Official Website: Hershey’s Chocolate World
- Address: 101 Chocolate World Way, Hershey, PA 17033
Chocolate World and Hersheypark have separate parking areas, tickets and operating policies.
Hershey Product Availability and Discontinued Products
Consumers can use the Hershey product locator to search for participating retailers.
Retailers determine which products, package sizes and seasonal varieties they carry. Product-locator results do not guarantee that an item remains in stock. Contact the retailer before making a special trip for a particular product.
For a discontinued product or flavor request, contact Consumer Relations. Customer feedback can be recorded, but it does not guarantee that a discontinued product will return.
About The Hershey Company
Milton S. Hershey established the Hershey Chocolate Company in 1894. The company sold its first chocolate bar in 1900 and developed into one of North America’s largest chocolate and snack manufacturers.
The Hershey Company now markets more than 85 brands in approximately 65 countries. Its portfolio includes:
- Hershey’s
- Hershey’s Kisses
- Reese’s
- Jolly Rancher
- Twizzlers
- Ice Breakers
- Heath
- PayDay
- York
- Almond Joy
- SkinnyPop
- Pirate’s Booty
- Dot’s Homestyle Pretzels
- Lily’s
- Sour Strips
Hershey manufactures and distributes Kit Kat and Rolo products in the United States under a licensing agreement with Société des Produits Nestlé S.A. Hershey also manufactures or markets certain Cadbury-branded products in the United States under licensing agreements. Therefore, ownership and support for these brands can differ outside the United States.
Hershey Careers
The Hershey Company offers careers in:
- Manufacturing
- Sales and marketing
- Supply chain and engineering
- Research and development
- Information technology
- Finance and strategy
- Human Resources
- Legal and corporate affairs
- Hershey’s Chocolate World
- Internships and early-career programs
Search and apply through the official Hershey careers website. Consumer Relations generally cannot provide application-status updates.
Hershey Competitors and Related Companies
The Hershey Company competes with global chocolate, candy, cookie and packaged-snack businesses, including Mars, Ferrero, Mondelēz International, Nestlé, Lindt & Sprüngli, Kellanova and private-label manufacturers.
Related COH pages include:
- Mondelēz International Corporate Office
- Nestlé USA Corporate Office
- Keebler Corporate Office
- Kellogg’s Corporate Office
Frequently Asked Questions
Where is The Hershey Company headquartered?
The Hershey Company’s principal executive office is located at 19 East Chocolate Avenue, Hershey, PA 17033.
What is Hershey’s corporate-office number?
The corporate-office telephone number published in Hershey’s SEC filings is 1-717-534-4200.
What is Hershey Consumer Relations’ phone number?
Consumers in the United States can call or text 1-800-468-1714.
What are Hershey Consumer Relations’ hours?
Hershey publishes telephone and text support hours of Monday through Friday, 9:00 AM to 9:00 PM Eastern Time, excluding holidays. Chat is generally available Monday through Friday, 9:00 AM to 6:00 PM Eastern Time, excluding holidays.
Who is the CEO of The Hershey Company?
Kirk Tanner is president and chief executive officer. He joined Hershey in August 2025.
Is The Hershey Company publicly traded?
Yes. The Hershey Company’s common stock trades on the New York Stock Exchange under the symbol HSY.
Does Hershey own Kit Kat?
Hershey manufactures and distributes Kit Kat products in the United States under a licensing agreement with a Nestlé company. Ownership and distribution differ in other countries.
Does Hershey own Cadbury?
The Hershey Company does not own the global Cadbury business. Hershey holds licensing rights for certain Cadbury-branded confectionery products in the United States.
Is Hersheypark operated by The Hershey Company?
Hersheypark is operated by Hershey Entertainment & Resorts Company. Park questions should be directed to Hersheypark Guest Services at 1-717-534-3900.
How do I contact Hershey’s Chocolate World?
Hershey’s Chocolate World in Hershey, Pennsylvania, can be reached at 1-717-534-4900.
Can I mail a defective product to Hershey headquarters?
Do not mail opened food, foreign material or defective products unless Hershey provides specific packaging, preservation and shipping instructions.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com independently researches corporate addresses, telephone numbers, leadership information and official consumer resources. For this update, Hershey’s headquarters, corporate number, Consumer Relations hours, leadership, employment count, stock information and brand-support routes were checked against official Hershey pages and its current SEC filing.
Company details and support hours can change. Consumers should also verify time-sensitive information through Hershey’s official website and current product packaging.
Share Your Hershey Complaint, Review or Feedback
Have you purchased a Hershey product or contacted Hershey Consumer Relations? Share your experience below.
- Rate The Hershey Company: Provide a rating from 1 to 5 stars.
- Write a Review: Describe the product, customer-service response and whether the issue was resolved.
- Upload Photos: Include relevant product or packaging photographs after removing personal information.
For privacy, do not publish your full home address, telephone number, personal email address, payment information, medical records, case number or an unredacted receipt.
Disclaimer
CorporateOfficeHeadquarters.com is an independent website and is not affiliated with The Hershey Company, Hershey Entertainment & Resorts Company, Hersheypark or Hershey’s Chocolate World. Company names and trademarks belong to their respective owners. This page is provided for general informational purposes and as a platform for consumer reviews, complaints, ratings and feedback. For official assistance, contact the appropriate company or service directly.