Jack Daniel’s is a Tennessee whiskey brand produced at the Jack Daniel Distillery in Lynchburg, Tennessee. The brand is owned by Brown-Forman Corporation, whose corporate headquarters is in Louisville, Kentucky. Customers should choose the contact route that matches a whiskey product, distillery visit, merchandise order or parent-company inquiry.
Jack Daniel’s Headquarters, Distillery and Customer Service
- Brand: Jack Daniel’s
- Brand Owner: Brown-Forman Corporation
- Jack Daniel Distillery and Visitor Address: 133 Lynchburg Highway, Lynchburg, TN 37352, USA
- Jack Daniel’s Consumer Service: 1-888-551-5225
- Consumer Contact Form: Jack Daniel’s Contact Us
- Distillery and Tour Information: 1-931-759-6357
- Visit the Distillery: Tours and visitor information
- Brown-Forman Corporate Headquarters: 850 Dixie Highway, Louisville, KY 40210, USA
- Brown-Forman Corporate Phone: 1-502-585-1100
- Brown-Forman General Email: br**********@*-f.com
- Brown-Forman Contact Page: Corporate contact information
- Official Jack Daniel’s Website: JackDaniels.com
- Brown-Forman Website: Brown-Forman.com
- Brown-Forman Stock Symbols: NYSE: BF.A and BF.B
- Whiskey product question or complaint: Call Jack Daniel’s consumer service or use the brand contact form.
- Distillery tour or reservation: Use the Visit Us page or call the Lynchburg visitor team.
- Online merchandise order: Contact the separate Jack Daniel’s Store support team.
- Retail price, refund or store service: Begin with the retailer where the product was purchased.
- Corporate or parent-company inquiry: Contact Brown-Forman in Louisville.
- Job application: Use the official Brown-Forman Careers website.
Jack Daniel’s distillery and corporate contact information for Lynchburg, Tennessee.
Where Is Jack Daniel’s Headquarters?
Jack Daniel’s does not operate as a separate publicly traded corporation with an independent corporate headquarters. The brand’s historic production home is the Jack Daniel Distillery in Lynchburg, Tennessee, while its parent company, Brown-Forman Corporation, maintains its principal corporate offices in Louisville, Kentucky.
Jack Daniel Distillery Address
Jack Daniel Distillery133 Lynchburg Highway
Lynchburg, TN 37352
United States
This is the public address currently associated with the Jack Daniel Distillery and its visitor destination. Visitors should confirm their tour time, check-in instructions, closures and identification requirements before traveling.
Brown-Forman Corporate Headquarters Address
Brown-Forman Corporation850 Dixie Highway
Louisville, KY 40210
United States
Brown-Forman’s corporate headquarters handles company-level leadership, investor relations, governance, legal affairs, corporate communications and other parent-company functions. Routine Jack Daniel’s product questions should normally be sent through the Jack Daniel’s consumer contact route first.
How to File a Jack Daniel’s Complaint
- Determine who should handle the problem. Product-quality concerns go to Jack Daniel’s consumer service, tour matters go to the Lynchburg visitor team, and merchandise orders go to the online store’s support team.
- Preserve the product and packaging. Keep the bottle, closure, label, carton and identifying codes when reporting a quality or packaging concern.
- Gather the purchase information. Record the retailer, purchase date, product name, bottle size and receipt information.
- Describe the problem clearly. Explain whether the concern involves flavor, odor, packaging, leakage, breakage, a foreign object, a promotion, a tour or customer service.
- State the requested resolution. Specify whether you are seeking information, a product investigation, replacement guidance, refund assistance or a response from a particular department.
- Keep the reference number. Save any case number, email confirmation and the name or department of the representative who responded.
- Escalate only when necessary. If the brand channel cannot resolve a legitimate company-level matter, contact Brown-Forman and include the earlier case information.
Information to Include with a Product Complaint
- Exact product name and expression
- Bottle size and alcohol content
- UPC or barcode number
- Lot, batch, bottling or date codes
- Purchase date and retailer location
- Receipt or other proof of purchase
- Photographs of the bottle, closure, label and problem
- Description of how the bottle was stored
- Whether the product was opened or consumed
- Previous case number or correspondence
Jack Daniel’s Customer Service by Issue
Flavor, Odor or Product-Quality Concerns
Contact Jack Daniel’s consumer service at 1-888-551-5225 or use the official contact form. Keep the bottle and codes available because the consumer-relations team may need them to identify the production batch.
Leaking Bottle, Broken Seal or Damaged Packaging
Photograph the bottle, closure and packaging before discarding anything. If the product was damaged at the time of purchase, also contact the retailer because its return or exchange policy may apply.
Refunds and Retailer Complaints
Jack Daniel’s does not control every retailer’s price, return policy, inventory or employee conduct. Complaints involving checkout service, a store refund or local pricing should generally begin with the retailer. Product-quality and brand concerns can still be reported to Jack Daniel’s.
Product Availability and Discontinued Expressions
Availability can vary by state because beverage-alcohol distribution and retail systems differ by jurisdiction. Jack Daniel’s may provide general product information, but a local retailer or distributor may be better positioned to answer inventory questions.
Rebates, Promotions and Sweepstakes
Keep a copy of the offer, submission confirmation, receipt and applicable terms. Some rebates are administered by outside fulfillment providers, so use the contact information printed in the promotion’s official rules.
Jack Daniel’s Store Merchandise Support
The Jack Daniel’s online merchandise store has a separate customer-support team. This route is intended for apparel, accessories, gifts and other merchandise orders—not whiskey-product complaints or distillery tours.
- Merchandise Support Phone: 1-855-333-5225
- Merchandise Support Email: cs************@*********er.com
- Store Contact Page: Jack Daniel’s Store Support
Include the merchandise order number, purchaser’s email address, order date, item description and photographs of damaged merchandise when applicable. Do not send full payment-card numbers through email.
Jack Daniel Distillery Tours and Visitor Information
The Jack Daniel Distillery in Lynchburg offers visitor experiences that explain the brand’s history and whiskey-making process. Tour types, prices, schedules, tasting eligibility and availability can change.
- Visitor Address: 133 Lynchburg Highway, Lynchburg, TN 37352
- Tour Information Phone: 1-931-759-6357
- Tour Information: Official Visit Us page
Visitors should reserve through the official website, review identification and age requirements, and confirm accessibility needs before arriving. Participation in an alcohol tasting requires compliance with applicable legal drinking-age and identification rules.
About Jack Daniel’s
Jack Daniel’s traces its registered distillery history to 1866 and is closely associated with Lynchburg, Tennessee. Its Tennessee whiskey is produced using charcoal mellowing before maturation in new charred oak barrels, a process commonly associated with the Tennessee whiskey style.
The Jack Daniel’s family includes the flagship Old No. 7 Tennessee Whiskey and additional flavored, premium, single-barrel, bonded, rye, age-stated and ready-to-drink products. Availability varies by market.
Selected Jack Daniel’s Products
- Jack Daniel’s Old No. 7 Tennessee Whiskey
- Gentleman Jack
- Jack Daniel’s Single Barrel Collection
- Jack Daniel’s Tennessee Honey
- Jack Daniel’s Tennessee Fire
- Jack Daniel’s Tennessee Apple
- Jack Daniel’s Tennessee Blackberry
- Jack Daniel’s Tennessee Rye
- Jack Daniel’s Bonded products
- Jack Daniel’s age-stated and limited expressions
- Jack Daniel’s ready-to-drink beverages
Jack Daniel’s is a Brown-Forman whiskey brand produced in Lynchburg, Tennessee.
Jack Daniel’s Ownership and Brown-Forman
Jack Daniel’s is owned by Brown-Forman Corporation, a beverage-alcohol company founded in 1870 and headquartered in Louisville. Brown-Forman is publicly traded on the New York Stock Exchange under the BF.A and BF.B symbols.
Brown-Forman’s current portfolio includes brands such as:
- Jack Daniel’s
- Woodford Reserve
- Old Forester
- Herradura
- el Jimador
- Diplomático Rum
- Gin Mare
- Fords Gin
- Chambord
- The GlenDronach
- Benriach
- Glenglassaugh
- Slane Irish Whiskey
Finlandia should not be included as a current Brown-Forman-owned brand. Brown-Forman completed the sale of Finlandia Vodka to Coca-Cola HBC in November 2023.
Jack Daniel’s Competitors
Jack Daniel’s competes in the global whiskey and spirits market with brands owned by companies such as Suntory Global Spirits, Diageo, Campari Group, Pernod Ricard and other international and craft producers. Competitor brands include Jim Beam, Maker’s Mark, Johnnie Walker, Crown Royal, Wild Turkey and Jameson.
The broader alcoholic-beverage market also includes major beer companies and brands such as Coors, Miller and Budweiser, although beer and Tennessee whiskey occupy different product categories.
Jack Daniel’s and Brown-Forman Careers
Employment opportunities involving Jack Daniel’s production, visitor operations, marketing, sales and corporate functions are generally posted through Brown-Forman’s official careers website.
- Careers Website: Brown-Forman Careers
- Corporate Contact Page: Brown-Forman Contact Us
Applicants should use the official careers system and be cautious of unsolicited employment messages requesting fees, gift cards, passwords or sensitive financial information.
Frequently Asked Questions
What is the Jack Daniel’s headquarters address?
The Jack Daniel Distillery and public visitor destination is at 133 Lynchburg Highway, Lynchburg, TN 37352. Jack Daniel’s parent company, Brown-Forman Corporation, is headquartered at 850 Dixie Highway, Louisville, KY 40210.
What is the Jack Daniel’s customer-service phone number?
Jack Daniel’s consumer service can be contacted at 1-888-551-5225. Customers can also use the official online contact form.
What is the Jack Daniel Distillery phone number?
For distillery-tour and visitor questions, call 1-931-759-6357. Tour details and availability should be verified through the official Visit Us page.
What is Brown-Forman’s corporate phone number?
The verified Brown-Forman corporate telephone number is 1-502-585-1100.
Is Jack Daniel’s owned by Brown-Forman?
Yes. Jack Daniel’s is part of Brown-Forman Corporation’s global beverage-alcohol portfolio.
How do I complain about a bottle of Jack Daniel’s?
Preserve the bottle, closure, label, receipt and production codes. Call consumer service or use the official contact form and provide the product details, purchase information, photographs and an explanation of the problem.
How do I get help with a Jack Daniel’s merchandise order?
Contact the Jack Daniel’s Store support team at 1-855-333-5225 or cs************@*********er.com. Include the merchandise order number.
Does the Lynchburg distillery sell and ship whiskey directly?
Alcohol sales and shipping are governed by state and local laws. Product availability, on-site sales and shipping eligibility can vary. Confirm current options through the official Jack Daniel’s website and authorized retailers.
Is Finlandia still owned by Brown-Forman?
No. Brown-Forman completed the sale of Finlandia Vodka to Coca-Cola HBC in November 2023.
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Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com independently researches corporate addresses, telephone numbers, company ownership and official customer-support resources. Because contact information, visitor policies and corporate portfolios can change, readers should verify time-sensitive details through Jack Daniel’s or Brown-Forman before traveling, sending documents or taking action based on a deadline.
Share Your Jack Daniel’s Review or Complaint
Have you contacted Jack Daniel’s consumer service, purchased one of its products, ordered merchandise or visited the Lynchburg distillery? Share your experience below.
- Rate Jack Daniel’s: Select a rating from 1 to 5 stars.
- Write a review: Describe the product, service or tour experience and whether the issue was resolved.
- Protect private information: Do not publish payment-card numbers, home addresses, order credentials, identification documents or private correspondence.
- Upload appropriate photos: Remove personal, payment and order information before posting an image.
Responsible Consumption
Jack Daniel’s products containing alcohol are intended only for adults of legal drinking age. Please consume responsibly. Never drink and drive.
Disclaimer
CorporateOfficeHeadquarters.com is an independent information and review website. It is not affiliated with, endorsed by or operated by Jack Daniel’s or Brown-Forman Corporation. This page does not replace official product-safety, customer-service, tour, legal, emergency or responsible-consumption resources. Company names and trademarks belong to their respective owners.