Reach LabCorp Corporate Office 

LabCorp, First of all, when I logged on here to leave my comment, there was some background voice talking about Burger King headquarters and their phone numbers, and how to file complaints. What the heck? Very unprofessional. Major strike against your IT department. Someone got LabCorp and Burger King mixed up. Why are they even connected with your website? My initial experience with LabCorp has been a total disaster. The change from Providence to LabCorp has been awful and disappointing. First of all I’m a senior, and pushing us towards making appointments using QR codes (which can’t be trusted), or online, makes getting an appointment very unwieldy. I happened to be in the neighborhood of the Providence Reed’s Crossing Facility, Hillsboro, OR, and popped in to make an appointment. I was told to either use the QR code or go online. I’m not doing either.There are too many different portals, and I’m not setting up another one. I want human attention, and not be shuffled off on to more technology. The receptionist wasn’t particularly welcoming, but did give me a number to call for an appointment, which ended up actually being the billing department. However, the person who answered, said she could help me with an appointment. She was inept, asked me which location I wanted, which I had to tell her twice. She wanted to know the zip code, which I had to look up for her. I’m not being paid to do your employees’ job. She couldn’t seem to access my information, and kept leaving the call. Right in the middle of our conversation, the call ended. I don’t know whether it was a phone issue, or if she hung up on me on purpose. Very annoying. She also gave me the incorrect facility hours – 11:30 am to 2:00 pm. I found a phone number for Reed’s Crossing, and called it, only to get the recorded menu. I pressed the number for the facility hours, and they were something like 7 am to 6 pm, NOT 11:30 am to 2:00 pm. When the system tried connecting me to a customer service representative, no one was available, and they said to leave my name and phone number for someone to get back to me. I won’t hold my breath. Prior to the changeover, I would walk-in, sign my name and within a few minutes, I would be called for the lab work. Easy peasy. From the comments I’ve read from other patients, even with appointments, there are long waits, insufficient staffing, long waits for lab results, lack of supplies and general chaos. This is not a good way to begin a relationship with LabCorp. I’ve been in customer service for nearly 40 years. This changeover transition has been unacceptable.

Chino Valley Az. Lab Corp office. Today had a 2:00 appointment, arrived on time was met with rudeness by the lady. In the past I have written about her having to stick people multiple times, to draw blood. Including my girlfriend last time she went, stuck her 3 times to get blood.

I canceled my appointment and left. Others in the waiting room commented on her rudeness. One lady had been there 45 minutes, they forgot she was there. This is the 3rd time I have had a bad experience. The lady who had been there the longest had just left, she was good at drawing blood. I am looking for a new location to get my blood drawn every 3 months.

I had an appointment at LabCorp on 66/38 Street in St. Pete last week. However, when I arrived, the waiting area was overcrowded with standing room only. When I approached the desk to inform the staff of my appointment, I was met with rude behavior. The staff member curtly instructed me to sign in without wanting to see any documentation, and then informed me that there would be a two-hour wait due to only having two employees on duty. I was disappointed by the lack of courtesy shown to patients. The staffing issue should not be the patient’s concern, and a simple explanation such as “we are short-staffed today, so there may be a wait” would have been appreciated. Unfortunately, this is not the first time I have experienced such behavior at this location. I believe that the staff could benefit from additional training on patient education and kindness. As a result, I will be seeking services elsewhere.