Norton is a consumer cybersecurity and identity-protection brand owned by Gen Digital Inc. Norton’s U.S. corporate office is located at 60 East Rio Salado Parkway, Suite 1000, Tempe, AZ 85281. Gen Digital’s published corporate filing phone number is 650-527-8000. Norton Member Services can be reached at 1-800-543-3562, while product-specific technical, account, renewal, and refund support is normally accessed through Norton’s official 24/7 online support process.
Customers with antivirus installation problems, automatic-renewal charges, cancellation requests, refund questions, Norton 360 issues, VPN problems, password-manager concerns, LifeLock alerts, or possible support scams should use the appropriate Norton or LifeLock support channel instead of relying only on the corporate switchboard. This page explains Norton’s current ownership, headquarters, telephone numbers, subscription policies, complaint routes, and support resources.
Norton Corporate Office and Headquarters Information
- Brand: Norton
- Parent Company: Gen Digital Inc.
- Former Parent Company Name: NortonLifeLock Inc.
- U.S. Corporate Headquarters: 60 East Rio Salado Parkway, Suite 1000, Tempe, AZ 85281
- Gen Digital Corporate Filing Phone: 650-527-8000
- Norton Member Services: 1-800-543-3562
- LifeLock Sales and Membership Information: 1-800-416-0599
- Norton Product Support: Official Norton Support Contact Process
- Support Availability: 24 hours a day, seven days a week for supported Norton products
- Norton Account: My Norton
- Norton Help Center: Norton Support
- Official Norton Website: Norton.com
- Gen Digital Website: GenDigital.com
- LifeLock Contact Page: LifeLock Contact Information
- Cancellation and Refund Policy: Norton Cancellation and Refund Policy
- Norton Privacy Center: Norton Privacy
- Privacy Email: nl*********@********al.com
- Suspicious Norton Email Reports: sp**@****on.com
- Careers: Gen Digital Careers
- Investor Relations: Gen Digital Investor Relations
- Stock Symbol: GEN on Nasdaq
The old Norton page listed 480-682-5100 as the corporate phone number and 1-800-441-7234 as customer service. These numbers should not be emphasized as the company’s current verified corporate and support contacts. Gen Digital’s current corporate filings list 650-527-8000, while Norton directs customers to its official support workflow and Member Services resources.
Norton does not invite customers to visit the Tempe headquarters for software installation, computer repair, virus removal, refunds, identity restoration, subscription cancellation, or employment interviews. Use the official online or telephone channel associated with the particular product or account.
Where Is Norton Headquarters?
Norton’s U.S. parent-company headquarters is located at 60 East Rio Salado Parkway, Suite 1000, Tempe, Arizona 85281. Gen Digital also describes its Prague office as a global headquarters location.
The Tempe address is used in Gen Digital corporate filings, Norton privacy materials, LifeLock contact information, investor documents, and other official company notices. Written privacy or formal corporate correspondence may be sent to this address, but ordinary account or subscription problems should begin through Norton Support.
Customers should not mail a computer, storage device, product key, payment card, original identity document, or other valuable item to the headquarters unless Norton has provided specific written instructions.
Norton Ownership, Company History, and Leadership
Norton is not currently a separate publicly traded company. It is one of the principal consumer brands operated by Gen Digital Inc., a Delaware corporation whose shares trade on Nasdaq under the symbol GEN.
The company was formerly known as Symantec Corporation. In 2019, Symantec sold its enterprise-security business and name to Broadcom, and the remaining consumer cybersecurity and identity-protection company adopted the NortonLifeLock name.
NortonLifeLock completed its acquisition of Avast in 2022 and subsequently changed its corporate name to Gen Digital. Gen’s consumer-brand portfolio now includes Norton, LifeLock, Avast, AVG, Avira, CCleaner, ReputationDefender, MoneyLion, and related products and services.
- Chief Executive Officer and Board Chair: Vincent Pilette
- Chief Financial Officer: Natalie Derse
- Chief Operating Officer, Chief Legal Officer and Corporate Secretary: Bryan Ko
Norton primarily serves individual consumers and families. Its products include Norton 360 security memberships, antivirus protection, VPN services, cloud-backup features, password-management tools, parental controls, privacy services, technical-support products, and plans that combine Norton features with LifeLock identity-protection services.
Norton Corporate Office vs. Norton Support
The Gen Digital corporate office handles executive management, corporate strategy, investor relations, legal affairs, public-company reporting, privacy administration, employment, partnerships, and companywide operations.
Norton Support handles individual customer issues such as:
- Downloading and installing Norton
- Activating a subscription or product key
- Moving protection to a new device
- Automatic-renewal charges
- Subscription cancellation
- Refund requests
- Norton account access
- Antivirus scans and detected threats
- Norton VPN connection problems
- Password Manager issues
- Norton Utilities or computer tune-up services
- LifeLock membership questions
- Identity-theft alerts and restoration assistance
Norton states that free 24/7 support is available for Norton products that have not reached the end of their support life. Customers should begin at Support.Norton.com, describe the issue, sign in when requested, and review the support options displayed for their region and product.
Norton does not offer general product support through a public email address. Live telephone and chat options may be displayed after the customer completes the official support flow.
How to Escalate a Norton Complaint
Begin through the official Norton support page and sign in with the email address associated with the purchase. Using an authenticated account allows the representative to review orders, subscriptions, renewal settings, product entitlements, and earlier support contacts.
Before contacting support, prepare:
- The Norton account email address
- The order number or product key
- The product or subscription name
- The date and amount of the charge
- The last four digits of the payment method, when requested securely
- The device and operating system involved
- The exact error message
- Earlier support case numbers
- Screenshots with private information removed
- The specific resolution requested
Ask the representative for a support case number and written confirmation of any cancellation, refund, subscription change, technical-service appointment, or promised follow-up.
If the matter is not resolved, reconnect through the same official support route and provide the earlier case number. Ask for the case to be reviewed by a supervisor or the appropriate billing, account, technical, or LifeLock team.
Formal corporate correspondence may be addressed to:
Gen Digital Inc.
Attn: Norton Corporate Correspondence
60 East Rio Salado Parkway, Suite 1000
Tempe, AZ 85281
Mailing headquarters does not replace a time-sensitive cancellation, refund request, account-security report, or identity-theft notification.
How to Cancel a Norton Subscription
To stop a Norton subscription from renewing automatically:
- Sign in to the Norton account.
- Open My Account.
- Select My Subscriptions.
- Find the subscription that should not renew.
- Select Cancel Subscription Renewal or Manage Renewal.
- Select Unsubscribe next to the renewal setting.
- Continue through the confirmation screens.
- Save the final confirmation page and email.
Norton may display retention offers or alternative plans during cancellation. Customers who still want to cancel should continue until the account shows that automatic renewal is turned off.
Norton states that it may take up to 24 hours for the change to appear in the account and up to 24 to 48 hours for the confirmation email to arrive. Turning off automatic renewal generally allows the subscription to continue until the end of the already-paid term.
If the subscription was purchased through Apple, Google Play, Microsoft, a retailer, an internet provider, an employer program, or another third party, the customer may need to cancel through that seller rather than directly through Norton.
Norton Refunds and Automatic-Renewal Complaints
Under Norton’s general refund policy, qualifying annual subscriptions with a term of one year or longer may be eligible for a full refund when requested within 60 days of the original purchase. A qualifying annual renewal may also be eligible when the refund is requested within 60 days of the renewal charge.
Qualifying initial monthly subscriptions may generally be refunded when requested within 14 days of the purchase. Later monthly renewal charges are generally not refundable under the standard policy, although local law and country-specific terms may provide additional rights.
Exceptions may apply to:
- Products purchased or renewed through a third party
- Complimentary or not-for-resale products
- Repeat purchases that were previously refunded
- Technical or privacy services that have already been redeemed
- Products bundled with another seller’s equipment or services
A refund request may require the Norton order number, product serial number, or product key. The support representative will also authenticate the account.
Customers should distinguish between turning off future automatic renewal and requesting a refund for a charge that has already occurred. Turning off renewal prevents a future eligible charge but does not automatically reverse an earlier payment.
Unknown, Duplicate, or Unexpected Norton Charges
If an unfamiliar Norton charge appears on a credit card or bank statement, sign in to the Norton account and review Order History and My Subscriptions.
Check for:
- More than one Norton account email address
- Separate Norton and LifeLock subscriptions
- An older computer or device subscription
- A spouse or household member’s purchase
- A Norton Utilities or technical-support add-on
- A subscription billed through an app store or service provider
- Two subscriptions covering similar products
Norton order references may appear on a statement with an order number such as “Norton NP” followed by numbers. Compare the amount and date with the order history and renewal-notification emails.
If a charge appears twice or is not recognized, contact Norton through the official support page. Provide the date, amount, statement description, account emails, and available order numbers. Do not post a complete statement or payment-card number publicly.
When no authorized user recognizes the charge, also contact the card issuer promptly to discuss account security and available dispute procedures.
Norton Installation, Activation, and Technical-Support Problems
The Norton Help Center provides separate guidance for downloading, installing, activating, reinstalling, transferring protection, fixing launch errors, running scans, connecting Norton VPN, using Password Manager, and managing devices.
Before contacting technical support, record:
- The Norton product and version
- The device manufacturer and model
- The operating system and version
- The exact error code or message
- Whether the problem began after an update
- The troubleshooting steps already attempted
Use Norton’s official support tools rather than downloading an unknown “Norton repair” program from an advertisement, pop-up, unsolicited email, or third-party website.
Some Norton plans include access to the Virus Protection Promise. Eligibility and coverage depend on the subscription, device, automatic-renewal status, country, and applicable terms. The promise concerns assistance with virus removal and is not insurance against every loss or damage caused by malware.
LifeLock and Identity-Theft Support
LifeLock is Gen Digital’s identity-protection brand and is included in certain Norton 360 with LifeLock memberships. Identity alerts, credit-related notifications, stolen-wallet concerns, identity restoration, and reimbursement-coverage questions should be directed to LifeLock rather than ordinary Norton antivirus troubleshooting.
LifeLock members should sign in to the secure member portal or My Norton account. Norton lists 1-800-543-3562 for Member Services and 1-800-416-0599 on the LifeLock contact and enrollment pages.
Report a suspected identity-theft event promptly and preserve relevant alerts, account statements, police reports, creditor correspondence, and support case numbers. Do not publish Social Security numbers, identity documents, credit reports, financial-account numbers, or details of an active identity-restoration case in a public review.
Fake Norton Support, Renewal, and Invoice Scams
Scammers frequently send fake Norton renewal notices, invoices, calendar invitations, text messages, pop-ups, and shopping-app notifications. These messages may claim that a large charge is pending and instruct the recipient to call a fake cancellation or support number.
Do not use a telephone number contained in an unexpected invoice or pop-up. Verify charges by signing directly into the Norton account or navigating independently to Norton.com.
Warning signs include:
- Urgent demands to call immediately
- Threats that a large renewal charge is pending
- Requests for remote access to the computer
- Requests for gift cards, cryptocurrency, wire transfers, or cash
- Requests for the complete card number, PIN, password, or authentication code
- Messages from misspelled or unrelated email domains
- Attachments presented as Norton invoices
Suspicious emails that impersonate Norton may be forwarded as attachments to sp**@****on.com. After forwarding, delete the message without clicking its links or opening its attachments.
If remote access or payment information has already been provided to a suspected scammer, disconnect the device from the internet, change important passwords from a secure device, contact the financial institution, run an official security scan, and report the incident to the appropriate authorities.
Norton Privacy Requests
Norton privacy questions may be sent to nl*********@********al.com. Gen Digital also provides online data-subject request tools through the Norton and Gen privacy centers.
Written privacy correspondence in the Americas may be addressed to:
Gen Digital Inc. – Privacy Team
60 East Rio Salado Parkway, Suite 1000
Tempe, AZ 85281
Privacy rights depend on the customer’s location, the product involved, and applicable law. Some information may be retained for security, fraud-prevention, billing, tax, legal, and account-administration purposes.
Norton Careers and Human Resources
Norton jobs are generally listed through Gen Digital’s official careers website. Opportunities may involve cybersecurity research, artificial intelligence, engineering, product development, marketing, finance, legal, privacy, customer operations, sales, and corporate services.
The Norton product-support number and Gen corporate switchboard should not be described as direct Human Resources, payroll, benefits, or employment-verification lines. Applicants should use the contact information associated with an official Gen job listing. Current and former employees should use Gen’s employee or alumni resources.
Be cautious of fake Norton or Gen employment offers. Verify the position through the official careers site and do not send money, gift cards, cryptocurrency, banking credentials, or payment for equipment to an unsolicited recruiter.
Norton Reviews and Complaints
Recent reviews visible on CorporateOfficeHeadquarters.com include individual complaints about alleged duplicate subscription charges, difficulty turning off automatic renewal, dissatisfaction with a paid computer tune-up service, concerns about an unfamiliar company claiming a Norton relationship, and difficulty accessing Norton Crypto.
These reviews represent individual, unverified customer experiences. They do not establish that every allegation occurred as described or prove a companywide pattern.
A useful Norton review should identify the general product, approximate date, type of charge or technical problem, support route used, response time, and whether the issue was resolved. Do not publish account credentials, order numbers, complete payment details, product keys, identity-theft information, private support transcripts, or employee information.
Norton Competitors and Related Security Products
Norton competes with consumer antivirus, privacy, VPN, identity-protection, and device-security products offered by McAfee, Bitdefender, Malwarebytes, Trend Micro, ESET, Microsoft Defender, and other cybersecurity companies.
Avast, AVG, and Avira should not be presented as independent parent-company competitors because they are also operated within Gen Digital’s portfolio.
Related technology corporate-office pages include:
Official Norton and Gen Digital Resources
- Official Norton Website
- Norton Help Center
- Contact Norton Support
- My Norton Account
- Stop Norton Automatic Renewal
- Norton Cancellation and Refund Policy
- Find Norton Order Details
- Norton Scam Guidance
- LifeLock Contact Information
- Norton Privacy Center
- Norton Legal and Service Terms
- Gen Digital Contact Information
- Gen Digital Careers
- Gen Digital Investor Relations
Frequently Asked Questions About Norton Corporate Office
Where is Norton’s corporate headquarters?
Norton’s U.S. parent-company headquarters is located at 60 East Rio Salado Parkway, Suite 1000, Tempe, AZ 85281.
What is Norton’s corporate phone number?
Gen Digital’s current corporate filing phone number is 650-527-8000.
What is Norton’s customer-service number?
Norton lists 1-800-543-3562 for Member Services. Product-specific telephone and chat support should be accessed through Norton’s official contact page.
Does Norton offer 24-hour support?
Yes. Norton states that free support is available 24 hours a day, seven days a week for supported Norton products.
Is NortonLifeLock still the company name?
No. NortonLifeLock changed its corporate name to Gen Digital in 2022 after acquiring Avast. Norton and LifeLock remain Gen Digital consumer brands.
Who owns Norton?
Norton is owned and operated by Gen Digital Inc., a publicly traded company listed on Nasdaq under GEN.
Who is the CEO of Norton’s parent company?
Vincent Pilette is Chief Executive Officer and board chair of Gen Digital.
How do I cancel Norton automatic renewal?
Sign in to My Norton, open My Subscriptions, select the subscription, and choose Cancel Subscription Renewal or Manage Renewal. Continue until the cancellation is confirmed.
Can I receive a refund for a Norton renewal?
A qualifying annual renewal may generally be refunded when requested within 60 days of the charge. Monthly, third-party, bundled, and redeemed-service purchases may be subject to different terms.
How do I report a duplicate Norton charge?
Review every Norton account and the Order History page, then contact authenticated Norton Support with the charge date, amount, statement description, and available order numbers.
How do I contact LifeLock?
LifeLock members may use the secure portal or call Member Services at 1-800-543-3562. The LifeLock website also lists 1-800-416-0599.
How do I report a fake Norton invoice?
Do not call the number in the invoice. Verify the account directly at Norton.com and forward the suspicious email as an attachment to sp**@****on.com.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com helps readers distinguish Norton’s corporate headquarters from Norton Support, Gen Digital, LifeLock Member Services, billing, cancellation, refunds, technical assistance, privacy requests, careers, and scam reporting. This page was reviewed using current Norton support pages, Gen Digital corporate information, privacy notices, legal policies, SEC filings, and visible COH reader reviews.
Page Update Note
This Norton corporate office page was updated to replace the outdated NortonLifeLock company name with Gen Digital, update the corporate filing phone number, remove reliance on an unsupported older customer-service number, clarify Norton’s 24/7 authenticated support process, add cancellation and refund guidance, distinguish Norton from LifeLock, summarize recent COH review themes, and add fake-invoice and tech-support scam warnings.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Norton, Gen Digital Inc., NortonLifeLock Ireland Limited, LifeLock, Avast, AVG, Avira, CCleaner, ReputationDefender, MoneyLion, any Norton reseller, app store, internet provider, computer manufacturer, support contractor, insurance company, employee, or technical-support representative.
This page is provided for informational purposes and is not legal, financial, cybersecurity, identity-theft, privacy, insurance, technical, or investment advice. Addresses, telephone numbers, executives, support routes, refund periods, subscription terms, product features, identity-protection benefits, and company brands may change. Verify important information through Norton, LifeLock, or Gen Digital’s official websites.
Share Your Norton Experience
Have you contacted Norton corporate, Norton Support, Member Services, LifeLock, billing support, refund support, technical support, privacy, or Gen Digital about a subscription, automatic-renewal charge, duplicate payment, installation problem, virus-removal service, identity-theft alert, or suspected scam? Share the general issue, approximate date, support route used, response time, and whether the matter was resolved.
Please do not publish passwords, authentication codes, product keys, order numbers, complete payment information, Social Security numbers, credit reports, identity documents, private support transcripts, home addresses, telephone numbers, email addresses, or other confidential information.