If you are trying to resolve a RISE Dispensary purchase, pickup, return, rewards account, product, or store-service issue, contact the dispensary that handled the transaction first. RISE Cannabis is the retail dispensary business of Green Thumb Industries, whose corporate headquarters is in Chicago, Illinois. The information below separates the corporate office from store-level customer support.
RISE Dispensary Quick Answers
- Parent Company: Green Thumb Industries (GTI)
- Corporate Headquarters: 325 W. Huron St., Chicago, IL 60654
- Corporate Phone: 1-312-471-6720
- Customer Support: RISE online contact form
- Store Phone Numbers: Find a RISE dispensary
- Privacy and Medical-Information Questions: 1-888-423-0783
How to Contact RISE Dispensary Corporate Office Headquarters
RISE Dispensary Headquarters Overview
- RISE Dispensary Corporate Office Address: 325 W. Huron St., Chicago, IL 60654
- Parent Company: Green Thumb Industries
- GTI Corporate Phone Number: 1-312-471-6720
- General Corporate Email: in**@******ws.com
- RISE Customer Support: Contact RISE online
- RISE Dispensary Locations and Local Phone Numbers: RISE location finder
- Privacy and Medical-Information Questions: 1-888-423-0783
- Careers and Employment: GTI careers
- RISE Website: risecannabis.com
Which RISE Dispensary Contact Should You Use?
| Reason for Contact | Recommended Contact |
|---|---|
| Purchase, pickup, return, incorrect order, or store experience | Contact the dispensary that handled the transaction |
| RISE Rewards, account login, product, purchase, or general question | Submit the RISE customer contact form |
| Unresolved corporate concern | Call GTI at 1-312-471-6720 or use the GTI corporate contact form |
| Privacy rights, medical records, or medical-information complaint | Speak with the dispensary manager or call GTI/RISE at 1-888-423-0783 |
| Employment or application question | GTI careers or ca*****@******ws.com |
| Investor or shareholder question | GTI Investor Relations, In***************@******ws.com, or 1-888-406-1143 |
What to Have Ready When Contacting RISE
Providing complete information can help the dispensary or corporate support team investigate your concern. Consider including:
- The RISE dispensary name and city
- The date and approximate time of the transaction
- Your receipt, pickup, or order number
- The product name, brand, package size, and batch or lot information when relevant
- A concise description of what occurred
- The name of anyone you previously contacted
- The resolution you are requesting
- Supporting photographs that do not reveal private information
Do not publish medical records, identification numbers, account credentials, payment information, order barcodes, or other sensitive details in a public review.
How to Escalate a RISE Dispensary Complaint
Begin with the dispensary that handled the purchase or interaction. Ask for the store manager if the first employee cannot resolve the matter.
If the store does not resolve the issue, submit the RISE contact form. Include the location, transaction date, previous contacts, and requested resolution.
For an unresolved issue involving company policy or corporate operations, contact Green Thumb Industries through its corporate contact page or call 1-312-471-6720.
Privacy rights and medical-information complaints should be directed to the dispensary manager or the dedicated GTI/RISE privacy number at 1-888-423-0783.
Keep copies of receipts, photographs, emails, form confirmations, and notes from telephone conversations until the issue is resolved.
RISE Dispensary Reviews and Complaints
At the time this new CorporateOfficeHeadquarters.com page was prepared, no RISE Dispensary reviews had been posted here. Customers and patients are invited to share firsthand experiences in the review section below.
A helpful review can identify the RISE location, general type of issue, how the store or company was contacted, and whether the matter was resolved. Reviews should remain factual and should not include private medical, financial, or identifying information.
Feedback about ordering, pickup service, employee assistance, product availability, rewards accounts, accessibility, refunds, and complaint handling can help other readers understand what to expect.
About RISE Cannabis and Green Thumb Industries
RISE Cannabis is the dispensary retail business of Green Thumb Industries, commonly known as GTI. Green Thumb Industries began operating in Illinois in 2014 and is headquartered in Chicago.
RISE operates medical and adult-use cannabis dispensaries in multiple states. Available products, purchasing requirements, store services, delivery options, return policies, and medical-patient rules depend on state law and the individual dispensary.
RISE stores offer regulated cannabis products and related customer services where permitted. Customers should use the official location finder to confirm a dispensary’s address, telephone number, operating hours, license information, and current services.
RISE Dispensary’s Position in the Cannabis Retail Industry
RISE competes with multi-state cannabis operators, regional dispensary chains, and independently operated licensed retailers. Customers may compare RISE with companies such as Trulieve and with local dispensaries operating in each regulated market.
Competition in this industry commonly involves store convenience, product availability, pricing, loyalty benefits, online ordering, employee knowledge, and customer service. Because cannabis regulation differs among states, the shopping and complaint-resolution process can also vary considerably by location.
Frequently Asked Questions About RISE Dispensary
Where is the RISE Dispensary corporate office?
RISE is the retail dispensary business of Green Thumb Industries. The GTI/RISE headquarters address is 325 W. Huron St., Chicago, IL 60654.
What is the RISE Dispensary corporate phone number?
The Green Thumb Industries corporate office number is 1-312-471-6720. This is a corporate line and should not be confused with a national RISE customer-service number.
Does RISE have a national customer-service phone number?
RISE does not currently list one nationwide consumer-service phone number on its contact page. Customers should contact the applicable dispensary or use the RISE online contact form.
Who owns RISE Dispensary?
RISE Cannabis is the dispensary retail business of Green Thumb Industries.
How do I contact a specific RISE Dispensary?
Use the official RISE dispensary finder. Individual location pages provide local addresses, telephone numbers, operating hours, and available services.
Who should I contact about a RISE purchase or return?
Contact the RISE dispensary where the purchase occurred. Return eligibility and procedures can vary by state, product, and reason for the return.
How do I report a RISE Rewards or account problem?
Choose the account login or RISE Rewards category on the official contact form. Include the email associated with the account, but never post your password publicly.
How do I make a privacy or medical-information complaint?
Contact the manager on duty at the applicable dispensary or call GTI/RISE headquarters at 1-888-423-0783. This number is specifically listed in the company’s Notice of Privacy Practices.
Does Green Thumb Industries offer RISE franchise opportunities?
Green Thumb Industries states that it is not currently accepting franchise applications.
How can I apply for a job at RISE?
Current retail, production, and corporate opportunities are listed on the Green Thumb Industries careers page. Career questions can be sent to ca*****@******ws.com.
What identification is needed to visit a RISE Dispensary?
Requirements depend on the state and whether the store serves adult-use customers, medical patients, or both. Review the applicable state and location page before visiting and bring the identification or medical-patient documentation required by that state.
Official RISE and GTI Resources
- RISE Cannabis official website
- RISE customer contact form
- RISE dispensary finder
- RISE frequently asked questions
- RISE Notice of Privacy Practices
- Green Thumb Industries corporate contact page
- Green Thumb Industries careers
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com independently researches corporate contact information using company-operated websites and other authoritative sources. We separate corporate office information from local customer-service routes so readers can choose the contact most appropriate for their concern. Contact details can change, so readers should also confirm information through the official RISE or Green Thumb Industries website.
Information reviewed and updated: August 28, 2026
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with RISE Cannabis or Green Thumb Industries. This page is provided for informational purposes and as an independent platform for customer reviews, complaints, compliments, and feedback.
The information on this page is not legal or medical advice. Cannabis laws and eligibility requirements vary by jurisdiction. Verify current rules, store information, and contact details with RISE and the applicable state authorities before acting on this information.
Share Your RISE Dispensary Experience
Have you contacted a RISE location or Green Thumb Industries about a purchase, pickup, rewards account, product, privacy concern, or customer-service experience? Share a factual review below and explain whether the store or corporate team resolved the issue. Do not include medical records, account credentials, identification numbers, payment details, or other private information.