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  • Trulieve Corporate Office Headquarters, Tallahassee Address, Phone Number and Complaints

Trulieve Corporate Office Headquarters, Tallahassee Address, Phone Number and Complaints 

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Trulieve Corporate Office

Trulieve corporate office headquarters is located at 3494 Martin Hurst Road, Tallahassee, FL 32312. The verified Trulieve corporate phone number is 1-850-298-8866. Customer Support can be reached separately at 1-844-878-5438, also known as 1-844-TRULIEVE. Trulieve Cannabis Corp. is a publicly traded company listed on the New York Stock Exchange under TRLV, with founder Kim Rivers serving as chair and chief executive officer. Customers with dispensary, order, pickup, delivery, product-quality, return, Rewards, account, discount, accessibility, or local-employee complaints should normally contact the dispensary involved or Customer Support before escalating an unresolved company-level concern to the Tallahassee headquarters.

Trulieve Corporate Office and Headquarters Contact Information

The corporate telephone number 1-850-298-8866 should not be confused with Customer Support, a local dispensary, the Florida medical-marijuana registry, Investor Relations, media contacts, or Human Resources.

Trulieve does not prominently publish a universal public Human Resources telephone number. Applicants should use the official careers site, while current employees should use authorized internal Human Resources, payroll, benefits, management, or employee-relations channels.

Where Is Trulieve Headquarters?

Trulieve headquarters is located at 3494 Martin Hurst Road in Tallahassee, Florida 32312. This is the current principal executive-office address listed for Trulieve Cannabis Corp.

This is the address readers generally need when searching for Trulieve corporate office, Trulieve headquarters, Trulieve HQ, Trulieve corporate headquarters, Trulieve corporate address, Trulieve head office, or Trulieve main office.

The previously published 6749 Ben Bostic Road address in Quincy should not be treated as the current corporate headquarters address. The older 1-850-512-1968 number should also not be presented as the current verified headquarters phone number.

The Tallahassee headquarters is not a public dispensary, product-return counter, medical-card office, pickup location, cultivation tour site, or walk-in Customer Support center. Do not bring cannabis products, packaging, identification records, or medical documents to headquarters unless Trulieve provides specific instructions.

Trulieve Ownership and Corporate Structure

Trulieve Cannabis Corp. is a publicly traded company rather than a subsidiary with a conventional corporate parent. Its subordinate voting shares trade on the New York Stock Exchange under the symbol TRLV.

Kim Rivers is Trulieve’s founder, chair, and chief executive officer. Corporate leadership, governance, investor information, financial reports, and securities information are available through the official Investor Relations website.

Trulieve operates state-licensed cannabis businesses and dispensaries. Eligibility, medical-card requirements, age requirements, product availability, purchase limits, delivery rules, discounts, and return procedures can vary by state and location.

Trulieve Corporate Office vs. Customer Support and Dispensaries

Trulieve corporate headquarters handles company leadership, governance, finance, legal matters, corporate strategy, technology, compliance, investor relations, corporate communications, and higher-level unresolved concerns.

Customer Support handles account access, orders, pickup, delivery, Rewards, promotions, product concerns, accessibility, dispensary experiences, and complaints that could not be resolved locally.

The local dispensary should normally be contacted first for current inventory, store hours, pickup readiness, local pricing, product availability, employee interactions, identification requirements, purchase limits, order corrections, and an issue discovered at the time of purchase.

State cannabis regulators oversee licenses, medical-marijuana programs, testing requirements, patient registries, and other regulatory matters. They are separate from Trulieve and generally do not replace the company’s ordinary customer-support process.

Choose the Correct Trulieve Support Route

  • Current pickup order: Contact the dispensary selected for pickup.
  • Delivery problem: Contact the dispensary or delivery route shown on the order confirmation.
  • Incorrect or missing product: Notify the dispensary promptly and retain the receipt and packaging.
  • Product-quality concern: Stop using the product and contact the dispensary and Customer Support.
  • Possible recall: Follow the official recall or regulator instructions and do not continue using the affected product.
  • Return, exchange, or refund: Contact the dispensary where the purchase occurred because rules may vary by state and product.
  • Rewards or discount issue: Review the state-specific terms and contact Customer Support with the receipt and screenshots.
  • Online account or app issue: Use the official support-request form or call 1-844-878-5438.
  • Medical-card or registry issue: Contact the state medical-marijuana program rather than Trulieve corporate headquarters.
  • Accessibility issue: Email ac***********@******ve.com or call Customer Support.
  • Employment question: Use the official careers website or an authorized employee channel.
  • Investor inquiry: Use Trulieve Investor Relations.
  • Media or speaking request: Email me***@******ve.com.
  • Unresolved company-level complaint: Contact corporate headquarters after documenting the dispensary and Customer Support responses.

What to Have Before Contacting Trulieve Corporate

  • The state where the purchase or incident occurred
  • The dispensary name, street location, city, and state
  • The purchase, pickup, delivery, or contact date
  • The order number or receipt, shared only through a private official channel
  • The product name, category, size, and brand
  • The batch, lot, package, or product-test information
  • The amount paid and promotion or discount involved
  • Photographs of the product and packaging when relevant
  • The names or roles of dispensary employees or managers previously contacted
  • The Customer Support case or request number
  • A short timeline and the specific resolution requested

Do not post a medical-marijuana card number, patient identification number, date of birth, diagnosis, prescription information, purchase allotment, driver’s-license information, payment details, complete receipt, home address, phone number, email address, employee personal information, or unredacted medical records in public comments.

How to Escalate a Trulieve Complaint

Begin with the manager of the dispensary involved when the complaint concerns a purchase, pickup, delivery, employee interaction, product availability, discount, return, or local service decision.

Explain the issue, provide the receipt and product information through a private channel, and state the resolution being requested. Ask the manager to document the complaint and provide an expected response date.

If the local dispensary does not resolve the matter, submit the official Customer Support request or call 1-844-878-5438. Include the state, store location, date, order, product, prior contacts, supporting photographs, and requested resolution.

Ask for a support case number and keep records of any promised refund, account credit, exchange, replacement, Rewards adjustment, manager callback, or regulatory follow-up.

For a substantial unresolved company-level concern, written correspondence may be sent to:

Trulieve Cannabis Corp.
3494 Martin Hurst Road
Tallahassee, FL 32312

Send copies rather than original identification cards, medical records, receipts, test results, or irreplaceable documents. Do not mail cannabis products or used delivery devices to headquarters unless Trulieve provides specific written and legally compliant shipping instructions.

Common Reasons Customers Contact Trulieve Corporate Office

  • Finding the current Tallahassee corporate address and phone number
  • Escalating an unresolved dispensary or Customer Support complaint
  • Pickup, delivery, cancellation, or order-accuracy problems
  • Product quality, packaging, labeling, or device concerns
  • Return, exchange, refund, or account-credit disagreements
  • Rewards points, expiration, redemption, or account problems
  • Discount, promotion, eligibility, or advertised-price concerns
  • Product testing or certificate-of-analysis questions
  • Medical-card, registry, identification, or allotment confusion
  • Accessibility, privacy, website, or app concerns
  • Employee interactions or difficulty reaching a dispensary manager
  • Careers, media, investors, compliance, or corporate matters

Trulieve Order, Pickup, and Delivery Complaints

Order complaints may involve unavailable inventory, an incorrect product, a missing item, a delayed pickup, an expired reservation, pricing differences, an order placed at the wrong dispensary, or a delivery problem.

Review the order confirmation before traveling to the dispensary. Product availability, purchase eligibility, identification requirements, and pickup procedures may differ by state and location.

Contact the selected dispensary promptly if the order is not ready or contains the wrong product. Keep the confirmation, receipt, screenshots, payment record, and any messages from the dispensary or delivery service.

A product shown online may become unavailable before an order is completed. Ask the dispensary to explain any substitution, cancellation, changed price, or promotion before accepting the transaction.

Trulieve Product Quality and Safety Concerns

Product concerns may involve damaged packaging, a leaking container, a malfunctioning device, an incorrect label, unusual appearance or odor, foreign material, missing contents, or a product that differs from the item listed on the receipt.

Stop using a product that appears damaged, contaminated, incorrectly labeled, recalled, or unsafe. Keep the product separate from children, pets, food, and other household items.

Retain the original package, label, batch or lot number, receipt, and photographs. Trulieve provides an online product-test search that may help locate available laboratory documentation connected to the product.

Contact the dispensary and Customer Support for instructions. Do not dispose of the package or product until support explains whether it should be retained, returned locally, or handled according to a recall or state-regulator notice.

For an urgent medical reaction, impairment emergency, breathing problem, loss of consciousness, or another potentially dangerous condition, seek appropriate emergency or medical assistance rather than waiting for a corporate response.

CorporateOfficeHeadquarters.com cannot determine whether a cannabis product caused a symptom, recommend a product or dose, interpret a laboratory report, or provide medical advice.

Trulieve Returns, Exchanges, Refunds, and Credits

Return and exchange procedures can vary based on the state, product, transaction, dispensary, recall status, and reason for the request. Contact the dispensary where the purchase occurred before traveling to another location.

Keep the receipt, packaging, product information, payment record, and any Customer Support messages. Ask whether the proposed resolution will be an exchange, refund, account credit, replacement, or another remedy.

Request written confirmation of the amount, approval date, original payment method, expected processing time, and any effect on Rewards points or medical-purchase records.

Do not assume that a bank dispute or reversed payment automatically corrects a dispensary account, state registry entry, Rewards balance, or purchase record.

Trulieve Rewards, Discounts, and Promotion Complaints

Rewards programs, discounts, point values, expiration rules, eligible products, promotional exclusions, and stacking rules may differ by state and can change.

Before purchasing, review the offer terms, participating state, eligible dates, product exclusions, minimum purchase, and whether the discount can be combined with another offer.

Keep screenshots of the promotion and the Rewards account activity. If points, tier status, or a redemption appears incorrect, contact Customer Support with the receipt and account email through a private official channel.

A return, refund, or exchange may affect points earned or redeemed. Recalled, defective, damaged, or nonconforming products may be treated differently under the current Rewards terms.

Medical Cards, Patient Accounts, and Privacy

Trulieve does not issue state medical-marijuana cards, approve medical eligibility, enter physician orders, or control a state patient registry. Those functions are handled by the appropriate physician and state medical-cannabis program.

Contact the state registry or cannabis regulator for a card application, renewal, caregiver status, allotment, physician order, eligibility, or registry-access problem.

Trulieve Customer Support may need private information to locate an account or transaction. Provide a date of birth, medical identification number, order number, or other sensitive information only through an official private support route.

Do not describe a diagnosis, treatment plan, medication interaction, disability, or detailed health history in the public review section. Product suitability and possible interactions should be discussed with an appropriately qualified healthcare professional.

Trulieve Human Resources and Employment Questions

Trulieve does not prominently publish a universal public Human Resources phone number for applicants, current employees, or former employees.

Applicants should use the official Trulieve Careers website for corporate, retail, production, cultivation, and other job opportunities.

Current and former employees should use authorized internal Human Resources, payroll, benefits, leave, management, or employee-relations channels. The legal employer may be identified on the pay statement, tax form, offer letter, or employment agreement.

Do not publish Social Security numbers, employee identification numbers, payroll records, health information, background-check documents, schedules, disciplinary records, or private workplace correspondence in public comments.

State Cannabis-Regulator Complaints

Cannabis businesses are licensed and regulated primarily through state programs. The responsible agency and complaint process depend on where the dispensary and transaction are located.

In Florida, the Office of Medical Marijuana Use licenses medical marijuana treatment centers and provides a consumer-complaint form. A Florida complaint should identify the treatment center, date, general issue, and relevant documentation without publishing medical information publicly.

Customers in Arizona, Connecticut, Georgia, Maryland, Ohio, Pennsylvania, West Virginia, or another market should use the cannabis regulator or health agency responsible for that state.

A regulatory complaint does not guarantee a refund, replacement, account adjustment, disciplinary action, or another specific outcome. The regulator’s authority depends on the issue and applicable state law.

Fake Trulieve Support, Product, and Employment Warning

Use Trulieve.com, the official dispensary locator, a verified local store page, or a telephone number published by Trulieve before providing account, medical-card, identification, or payment information.

Be cautious with fake discounts, product giveaways, medical-card services, job offers, investment messages, refund notices, delivery requests, and sponsored customer-support numbers that imitate Trulieve.

Do not provide passwords, one-time security codes, full payment-card numbers, bank-login credentials, gift-card payments, cryptocurrency, wire transfers, or remote access to a device in response to an unsolicited message.

Trulieve Reviews and Complaints

CorporateOfficeHeadquarters.com currently displays no published customer reviews for Trulieve. There are therefore no visible complaint themes, review ratings, company responses, customer photographs, or resolution patterns to summarize at this time.

Future review summaries should be based only on comments visibly published on this page. Individual reports should not be presented as proof of companywide conduct or as an established fact about every dispensary.

Trulieve Competitors and Related Corporate Office Pages

Trulieve competes with other state-licensed cannabis producers, dispensaries, and multi-state operators. Purchase rules, product availability, complaint procedures, and regulatory oversight differ by state and company.

Readers researching other companies headquartered or operating major corporate offices in Florida can browse the Corporate Offices in Florida directory.

Related Resources

Frequently Asked Questions About Trulieve Corporate Office

Where is Trulieve headquarters?

Trulieve headquarters is located at 3494 Martin Hurst Road, Tallahassee, FL 32312.

What is the Trulieve corporate phone number?

The verified Trulieve corporate telephone number is 1-850-298-8866.

What is the Trulieve Customer Support number?

Trulieve Customer Support can be reached at 1-844-878-5438, also known as 1-844-TRULIEVE.

Is 1-844-878-5438 the Trulieve corporate number?

No. It is the Customer Support number. The corporate and registrant telephone number is 1-850-298-8866.

Is 6749 Ben Bostic Road still Trulieve headquarters?

No. Current Trulieve corporate filings identify 3494 Martin Hurst Road in Tallahassee as the principal executive-office address.

Is 1-850-512-1968 still the Trulieve headquarters number?

Current corporate filings use 1-850-298-8866. The older 1-850-512-1968 listing should not be presented as the current verified headquarters number.

Who owns Trulieve?

Trulieve Cannabis Corp. is a publicly traded company with no conventional corporate parent. Its shares trade on the New York Stock Exchange under TRLV.

Who is the CEO of Trulieve?

Kim Rivers is Trulieve’s founder, chair, and chief executive officer.

How do I complain about a Trulieve dispensary?

Contact the dispensary manager first. If the concern remains unresolved, submit the official Customer Support form or call 1-844-878-5438 and request a case number.

How do I report a defective or damaged Trulieve product?

Stop using the product, retain the receipt and packaging, photograph the issue, and contact the dispensary and Customer Support. Follow any recall or state-regulator instructions that apply.

How do I find a Trulieve product lab report?

Use Trulieve’s official product-test search and enter the identifying information from the product label or package.

What is the Trulieve Human Resources phone number?

Trulieve does not prominently publish one universal public Human Resources number. Applicants should use Trulieve Careers, and employees should use authorized internal channels.

How do I file a Florida regulatory complaint about Trulieve?

The Florida Office of Medical Marijuana Use provides an official consumer-complaint form for concerns involving licensed medical marijuana treatment centers.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com provides corporate office, headquarters, address, phone number, ownership, complaint-route, and review information for regulated companies, retailers, healthcare businesses, financial institutions, restaurants, airlines, hotels, automotive companies, and other major organizations.

This page is designed to help readers distinguish Trulieve corporate headquarters from Customer Support, local dispensaries, state medical-marijuana programs, product-test resources, Rewards, careers, Investor Relations, media contacts, and state regulators.

Disclaimer

CorporateOfficeHeadquarters.com is not affiliated with Trulieve Cannabis Corp., Trulieve.com, any Trulieve dispensary, state medical-marijuana program, physician, laboratory, regulator, employee, delivery provider, investor, or Customer Support representative. This page is provided for informational purposes only and is not medical, legal, regulatory, employment, financial, investment, or safety advice.

Addresses, phone numbers, executives, dispensary operators, licenses, state programs, eligibility rules, medical-card requirements, purchase limits, products, promotions, Rewards terms, return procedures, product testing, and complaint routes may change. Verify current information through Trulieve and the appropriate state regulator.

CorporateOfficeHeadquarters.com cannot issue a medical-marijuana card, modify a patient registry, recommend a cannabis product, provide dosing advice, interpret laboratory results, process a refund, adjust Rewards, replace a product, or submit a complaint to Trulieve.

Share Your Experience

Have you contacted Trulieve corporate office, Customer Support, a dispensary manager, delivery support, Rewards, accessibility assistance, Human Resources, Investor Relations, or a state cannabis regulator? Share your experience with an order, pickup, delivery, product-quality concern, return, exchange, refund, discount, Rewards account, employee interaction, accessibility issue, or corporate escalation below.

Helpful reviews include the state, dispensary city, approximate date, general product or issue type, support route used, response time, and whether the complaint was resolved.

Please do not post medical-card numbers, patient identification numbers, dates of birth, diagnoses, treatment information, driver’s-license details, payment information, complete receipts, account passwords, home addresses, phone numbers, email addresses, private employee information, or screenshots containing personal data.

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