Ross-Simons is a fine-jewelry retailer founded in Providence, Rhode Island, in 1952. The brand operates through Luxury Brand Holdings, Inc., with its corporate office and returns facility in Cranston, Rhode Island.
This page provides the current Ross-Simons corporate address, corporate and customer-service phone numbers, email and online contact options, return guidance, Warwick store information, careers resources and complaint-escalation steps.
Important contact distinction: For an order, return, product question or customer-service complaint, use 1-800-835-0919. The 1-401-463-3100 number is associated with the Cranston corporate office and should not replace Customer Care for routine shopping issues. The Warwick retail store has separate phone numbers.
Ross-Simons Corporate Office and Customer Care
- Brand: Ross-Simons
- Legal Operator: Luxury Brand Holdings, Inc.
- Ross-Simons Corporate Office Address: 9 Ross Simons Drive, Cranston, RI 02920, USA
- Corporate Office Phone: 1-401-463-3100
- Customer Care Phone: 1-800-835-0919
- Customer Care Hours: 7 days a week, 7:00 a.m. to 11:00 p.m. Eastern Time
- Customer Care Email: cu*************@*********ns.com
- Online Contact Form: Ross-Simons Contact Us
- Returns and Exchanges: Ross-Simons Returns
- Warwick Retail Store: 136 Route 5, Lambert Lind Highway, Warwick, RI 02886
- Careers: Ross-Simons Careers
- Official Website: Ross-Simons.com
Where Is the Ross-Simons Corporate Office?
Ross-Simons operates through Luxury Brand Holdings, Inc. The current corporate address is:
Ross-Simons
Luxury Brand Holdings, Inc.
9 Ross Simons Drive
Cranston, RI 02920
USA
The Cranston address appears in Ross-Simons return instructions, the company’s website terms and Rhode Island corporate records. It is the address most relevant to searches for Ross-Simons headquarters, Ross-Simons corporate office, Ross-Simons corporate address and Luxury Brand Holdings.
The Cranston office should not be confused with the Ross-Simons retail store at 136 Route 5 in Warwick. Customers should contact the company before visiting or mailing jewelry to any location.
Ross-Simons is also separate from Ross Stores, Inc., the company behind Ross Dress for Less. The two businesses are not related.
What Is the Ross-Simons Customer Service Phone Number?
The main Ross-Simons Customer Care number is:
Ross-Simons publishes Customer Care hours of 7:00 a.m. to 11:00 p.m. Eastern Time, seven days a week.
Customer Care can assist with matters including:
- Product and availability questions
- Billing and pricing questions
- Order placement, status or cancellation requests
- Shipping and delivery concerns
- Returns, refunds and exchanges
- Gift returns
- Item details, sizing and care questions
- Website or account assistance
- General customer complaints
Which Ross-Simons Number Should I Call?
- Customer Care: 1-800-835-0919
- Cranston Corporate Office: 1-401-463-3100
- Warwick Store Toll-Free: 1-800-249-2824
- Warwick Store Local: 1-401-738-6700
For most consumer concerns, begin with Customer Care rather than the corporate switchboard or retail store.
Ross-Simons Email and Online Contact
Ross-Simons publishes the following Customer Care email:
cu*************@*********ns.com
The company also provides an official online contact form. The form includes topics such as billing and pricing, order cancellation, item questions, returns, order status, international inquiries and other comments.
For a written complaint, include the order number, item number when available, relevant dates, delivery or return tracking, previous contact attempts and the resolution you are requesting. Do not send complete payment-card information or account passwords by email.
How to File a Complaint With Ross-Simons
Ross-Simons does not prominently publish a separate national phone number labeled as a complaints department. Customer Care is the appropriate starting point for most complaints.
- Contact Customer Care: Call 1-800-835-0919, email cu*************@*********ns.com or use the online contact form.
- Identify the transaction: Provide the order number, item number, purchase date and whether the purchase was made online, by phone or at the Warwick store.
- Document the issue: Keep photographs, shipping records, return tracking, receipts and prior correspondence.
- State the requested resolution: Explain whether you are seeking an order correction, replacement, exchange, refund, return authorization or another outcome.
- Request a record: Ask for a case, reference or interaction number when one is available.
- Ask for further review: Request a supervisor or escalation when the first response does not resolve the concern.
- Follow the official return process: Do not send valuable jewelry to Cranston without the required return information and shipping instructions.
Ross-Simons Returns, Refunds and Exchanges
Ross-Simons currently advertises a 30-day return policy for eligible merchandise. The 30-day period begins when the customer receives the order.
Current return conditions include:
- Items must be returned in original, unused condition.
- Shipping and handling charges are generally non-refundable.
- Returns are reviewed by the company’s Quality Assurance team before credit is issued.
- Merchandise damaged, altered or resized by a jeweler other than Ross-Simons cannot be accepted for return.
- Gift returns are generally issued as merchandise credit.
- Returns are typically processed within four business days after arriving at the distribution center.
Customers can start through the official Returns and Exchanges page. For a manual return, Ross-Simons instructs customers to contact Customer Care for a Return Reference Number and then send the package according to the company’s directions.
The published return address is:
Ross-Simons
Attn: Returns Department
9 Ross Simons Drive
Cranston, RI 02920
A return remains the sender’s responsibility until it is signed for at the distribution center. Insure valuable jewelry for the full invoice value and keep the carrier tracking information.
Ross-Simons Warwick Retail Store
Ross-Simons operates a retail store at:
Ross-Simons Warwick Store
136 Route 5 (Lambert Lind Highway)
Warwick, RI 02886
USA
- Toll-Free Store Phone: 1-800-249-2824
- Local Store Phone: 1-401-738-6700
- Store Manager Email: wa********@*********ns.com
- Monday-Saturday: 10:00 a.m. to 6:00 p.m.
- Sunday: Noon to 5:00 p.m.
Holiday hours can vary. Confirm the current schedule through the official Warwick store page before traveling.
The Warwick location is a retail store, not the Ross-Simons corporate headquarters. Corporate correspondence and returns should be handled through the appropriate Cranston or Customer Care channel.
Ross-Simons Careers and Human Resources
Ross-Simons maintains an official Careers page for current employment opportunities.
The company states that its team is headquartered in Cranston, Rhode Island, with employees in other parts of the country and remote opportunities for certain roles.
Ross-Simons does not prominently publish Customer Care as a general Human Resources hotline. Job seekers should use the careers system, and current employees should use internal Human Resources channels for payroll, benefits or workplace matters.
About Ross-Simons
Sidney Thomas Ross and his wife, Lillian, founded Ross-Simons Jewelers in Providence, Rhode Island, in 1952.
Ross-Simons has developed from a single jewelry store into a multichannel retailer selling through its website, catalogs, Customer Care operations and the Warwick retail location.
Its assortment includes:
- Gold and silver jewelry
- Diamond and lab-grown diamond jewelry
- Gemstone and pearl jewelry
- Estate jewelry
- Pre-owned luxury watches
- Men’s and children’s jewelry
- Personalized jewelry, charms and accessories
Who Operates Ross-Simons?
Ross-Simons is operated by Luxury Brand Holdings, Inc. The company’s current website terms identify Luxury Brand Holdings as the business operating the site, and Rhode Island records list Ross-Simons as a registered fictitious business name of the corporation.
As of August 2026, Rhode Island corporate records list James Speltz as president of Luxury Brand Holdings. Leadership positions can change, so current corporate filings should be checked before relying on an executive name for formal correspondence.
Ross-Simons Reviews on CorporateOfficeHeadquarters.com
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Individual reviews describe personal experiences and are not independently verified. Readers should consider the detail, date and context of each submission and look for recurring firsthand patterns rather than treating one comment as representative of every customer experience.
Frequently Asked Questions
Where is the Ross-Simons corporate office?
The Ross-Simons corporate office is at 9 Ross Simons Drive, Cranston, RI 02920. The business operates through Luxury Brand Holdings, Inc.
What is the Ross-Simons customer service phone number?
The main Customer Care number is 1-800-835-0919.
What are Ross-Simons Customer Care hours?
Ross-Simons publishes Customer Care hours of 7:00 a.m. to 11:00 p.m. Eastern Time, seven days a week.
What is the Ross-Simons email address?
The current Customer Care email is cu*************@*********ns.com.
Is the Warwick store the Ross-Simons headquarters?
No. The Warwick address is a retail store. The corporate office and returns facility are at 9 Ross Simons Drive in Cranston, Rhode Island.
How do I return a Ross-Simons purchase?
Start through the official Returns and Exchanges page or call Customer Care for return instructions. Eligible unused merchandise can generally be returned within 30 days of receipt, subject to the current policy and inspection requirements.
Who owns or operates Ross-Simons?
Ross-Simons is operated by Luxury Brand Holdings, Inc. Rhode Island records identify Ross-Simons as a registered business name of that corporation.
Is Ross-Simons related to Ross Dress for Less?
No. Ross-Simons is a jewelry retailer operated through Luxury Brand Holdings. Ross Dress for Less is part of Ross Stores, Inc., a separate company.
How do I apply for a job at Ross-Simons?
Use the official Ross-Simons Careers page to review current openings and application instructions.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com publishes corporate addresses, customer-support contacts, complaint guidance and firsthand reader reviews. This page distinguishes the Ross-Simons Cranston corporate office from Customer Care and the Warwick retail store so readers can select the correct contact route.
Page Update Note
This Ross-Simons page was restored and updated on August 20, 2026. The update verified the Cranston corporate address and Luxury Brand Holdings operator, separated the corporate, Customer Care and Warwick store phone numbers, added current Customer Care hours and email, updated return instructions, added Warwick store and careers information, and clarified that Ross-Simons is not affiliated with Ross Stores or Ross Dress for Less.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Ross-Simons, Luxury Brand Holdings, Inc., the Warwick retail store or any Ross-Simons affiliate. This page is provided for informational, review, complaint and feedback purposes.
Corporate addresses, phone numbers, hours, return policies, executives, store details and support procedures can change. Confirm important information directly with Ross-Simons before sending jewelry, formal correspondence, money or sensitive personal information.
Ross-Simons Complaints, Reviews and Feedback
Have you contacted Ross-Simons Customer Care, the Cranston corporate office or the Warwick store? Share a firsthand review below. Useful feedback may address jewelry quality, product descriptions, ordering, delivery, returns, refunds, exchanges, store service or complaint handling.
Describe what happened, approximately when it occurred, which Ross-Simons contact route you used and how the company responded. Do not publish complete order numbers, payment details, account passwords, tracking numbers, home addresses or other sensitive information.