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Ross Simons Corporate Office Headquarters HQ

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  1. I called up on Dec 24, 2016 to order item #833547 that was listed in the catalog as costing $89.00. I was told by the order-taker that this price was a MISTAKE and was printed incorrectly in the catalog — and the correct price was $895.00 !!! I pointed out that traditionally if a retailer makes an error in a price, they take it on the chin and HONOR THEIR MISTAKE. But the order-taker said that Ross-Simons doesn't do that. Instead there is some fine print somewhere that lets Ross-Simon off the hook. I am very disappointed to hear that Ross-Simons doesn't accept their errors and honor them. If they are going to print up catalogs with mistakes, they should bite the bullet and sell the item for the listed price. Then, they should fire the person who failed to proofread the catalog before it went to the printer. That's the proper way that Ross-Simons should conduct business.

     
  2. PLACED AN ORDER ON 7/1/15 FOR 2 ITEMS, RECEIVED A SHIPPING EMAIL WITH NO TRACKING INFO. CALLED ON MON. 7/6/15 , AND CUST. SVC. COULDN'T HELP UNTIL I ASKED FOR A SUPERVISOR… SUPERVISOR GAVE ME A TRACKING # THAT COULDN'T BE FOUND BY USPS. WAS TOLD TO CALL BACK TUES. 7/7/15. MON. 7/6/15 (1) ITEM WAS IN MY MAILBOX. CALLED BACK TUES.7/7/15 AS DIRECTED AND STILL COULDN'T GET CORRECT TRACKING ON THE 2ND ITEM EVEN AFTER SPEAKING WITH SUPERVISOR !!! WHAT A SHAME !!!! SOOO SAD THAT THIS COMPANYS' CUSTOMER SVC. REALLY NEEDS
    MR. ROSSS' DIRE ATTENTION.!! THEY SPEAK OF THE HIGHEST QUALITY SVC. HOWEVER; THE CONTRARY IS IN-FACT THE TRUTH.

     
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Corporate Office Headquarters
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