HUGO BOSS is an international premium fashion company operating the BOSS and HUGO brands. Customers may contact the company about online orders, returns, retail-store experiences, product concerns, careers, and other service issues. Below are the verified HUGO BOSS corporate office, global headquarters, customer-service, and complaint-escalation details.
HUGO BOSS Corporate Office and Headquarters Information
HUGO BOSS Headquarters: Quick Facts
- U.S. Company: HUGO BOSS Fashions, Inc.
- HUGO BOSS U.S. Corporate Office Address: 55 Water Street, 48th Floor, New York, NY 10041, USA
- HUGO BOSS U.S. Corporate Phone Number: 1-212-940-0600
- U.S. Corporate Fax: 1-212-940-0619
- HUGO BOSS Customer Service Phone Number: 1-800-484-6267 (1-800-HUGOBOSS)
- HUGO BOSS Customer Service Email: se********@******ss.com
- Customer Service, Chat, and Help: HUGO BOSS Help Center
- U.S. Website: hugoboss.com/us
- Global Parent Company: HUGO BOSS AG
- Global Headquarters Address: Holy-Allee 3, 72555 Metzingen, Germany
- Global Headquarters Phone Number: +49 7123 94-0
- Global Corporate Contact Page: HUGO BOSS AG Contact
- HUGO BOSS Careers: View Jobs and Careers
Important: The New York address belongs to the company’s U.S. operation, HUGO BOSS Fashions, Inc. The company’s global headquarters is in Metzingen, Germany. Customers with orders, returns, or store complaints should normally begin with customer service rather than the corporate office.
Which HUGO BOSS Contact Should You Use?
- Online order, delivery, return, or refund: Call 1-800-484-6267, email se********@******ss.com, or use the official help center.
- HUGO BOSS retail-store complaint: Contact the store manager first. Escalate unresolved concerns through customer service.
- Purchase from a department store or another retailer: Begin with the retailer that accepted the payment because its return and refund policies may apply.
- U.S. corporate matter: Contact HUGO BOSS Fashions, Inc. in New York at 1-212-940-0600.
- Global corporate or company matter: Use the HUGO BOSS AG corporate contact page.
- Employment application: Use the official careers website. A dedicated public U.S. HR phone number could not be verified.
How to File a Complaint With HUGO BOSS
Customers reporting an order, product, refund, delivery, or store-service problem should provide enough information for the company to identify the transaction. A short, documented complaint is generally easier to investigate than multiple messages sent through different channels.
- Collect your records. Have the order number, receipt, purchase date, product name, store location, tracking details, photographs, and previous correspondence available.
- Contact the original point of purchase. For a store purchase, speak with the store manager. For a third-party retail purchase, contact that retailer.
- Contact HUGO BOSS customer service. Call 1-800-484-6267 or email se********@******ss.com.
- Request a case or reference number. Save this number along with the representative’s name and the date of each conversation.
- Clearly state the resolution requested. Examples include a replacement, eligible refund, delivery investigation, product inspection, or written explanation.
- Escalate an unresolved matter. Ask customer service for a supervisor or appropriate escalation team before contacting the New York corporate office.
Do not mail merchandise to the New York corporate office unless HUGO BOSS specifically instructs you to do so. Returns sent to an unauthorized address may be delayed or rejected.
Common HUGO BOSS Customer Complaints
Customer feedback about fashion retailers commonly concerns delivery delays, order cancellations, refund processing, return eligibility, product sizing, product condition, store service, promotional pricing, gift cards, or difficulty reaching the appropriate department. Experiences can vary by transaction, store, product, and method of purchase.
Online Orders, Returns, and Refund Support
Customers who ordered directly from the official HUGO BOSS website should use the company’s help center for current delivery, cancellation, return, and refund instructions. Policies and processing periods can change, so customers should review the terms associated with their order rather than relying on an older policy quoted elsewhere.
If tracking shows a package as delivered but it cannot be located, check the delivery address, household members, building reception area, and carrier information before contacting customer service. Report the issue promptly and retain all tracking records.
Store Purchases and Third-Party Retailers
For merchandise purchased from a HUGO BOSS store, begin with the store shown on the receipt. Ask for the manager if the first employee cannot resolve the concern.
If the item was purchased from a department store, outlet marketplace, online marketplace, or another authorized retailer, the seller’s return and refund rules may control the transaction. HUGO BOSS customer service may provide product guidance, but the original retailer may need to issue the refund or exchange.
Privacy, Payment, and Counterfeit Product Warning
Protect your personal information. Do not publish order numbers, payment-card information, account passwords, home addresses, private phone numbers, or copies of identification in the comments.
Be cautious of websites, advertisements, social-media accounts, or messages offering unusually large discounts or requesting payment outside normal checkout channels. Use the official HUGO BOSS website or a recognized authorized retailer when purchasing products. Report suspicious transactions to the payment provider and the appropriate retailer promptly.
HUGO BOSS Human Resources and Careers
HUGO BOSS lists retail, corporate, design, technology, logistics, and other employment opportunities through its official careers website. Applicants can search by location and job category at careers.hugoboss.com.
A dedicated public U.S. human-resources telephone number was not confirmed. Job seekers should apply through the careers portal and communicate through the contact information included with the applicable job listing. Applicants should be cautious of unsolicited job offers requesting money, gift cards, banking credentials, or sensitive identity documents.
About HUGO BOSS
HUGO BOSS was founded in Metzingen, Germany, in 1924. The company operates two principal brands, BOSS and HUGO, serving customers through company-operated stores, wholesale partners, online channels, and other authorized retailers.
BOSS generally represents the company’s established premium collections, while HUGO offers fashion designed around a more contemporary brand identity. Product availability and individual collections vary by country and season.
HUGO BOSS Fashions, Inc. is the company’s U.S. operating entity, while HUGO BOSS AG is the publicly traded company headquartered in Metzingen, Germany.
HUGO BOSS Competitors
HUGO BOSS competes with premium and designer fashion companies offering apparel, accessories, footwear, fragrances, and lifestyle products. Competitors include Ralph Lauren, Calvin Klein, Tommy Hilfiger, Michael Kors, Gucci, and Brooks Brothers.
Frequently Asked Questions About HUGO BOSS
Where is the HUGO BOSS U.S. corporate office?
HUGO BOSS Fashions, Inc. is located at 55 Water Street, 48th Floor, New York, NY 10041, USA.
What is the HUGO BOSS corporate office phone number?
The verified U.S. corporate office phone number is 1-212-940-0600.
What is the HUGO BOSS customer-service phone number?
U.S. customers can call 1-800-484-6267, also presented as 1-800-HUGOBOSS.
How can I email HUGO BOSS customer service?
The published U.S. customer-service email address is se********@******ss.com.
Where is the global HUGO BOSS headquarters?
The global headquarters of HUGO BOSS AG is at Holy-Allee 3, 72555 Metzingen, Germany.
Who owns HUGO BOSS?
HUGO BOSS AG is a publicly traded German company. HUGO BOSS Fashions, Inc. operates as its U.S. business entity.
Does HUGO BOSS publish an HR phone number?
A dedicated public U.S. HR telephone number could not be verified. Applicants should use the official HUGO BOSS careers website.
How do I escalate a HUGO BOSS complaint?
Begin with the store or retailer involved, then contact customer service and request a case number. If the problem remains unresolved, ask for a supervisor or the department responsible for escalated complaints.
Official HUGO BOSS Resources
- Official HUGO BOSS U.S. Website
- Customer Service and Help Center
- U.S. Company Information
- Global Corporate Contact Page
- HUGO BOSS Careers
- Official Company History
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides corporate addresses, customer-service contacts, complaint guidance, and a public forum for customer feedback. Contact information for this rebuilt HUGO BOSS post was reviewed against official company resources in August 2026. Readers should verify time-sensitive policies and support hours directly with the company.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with HUGO BOSS Fashions, Inc. or HUGO BOSS AG. This page is provided for informational, review, and complaint purposes. Product names, trademarks, and company names belong to their respective owners.
HUGO BOSS Complaints, Reviews, Ratings, and Feedback
Have you purchased from HUGO BOSS online or visited one of its stores? Share your experience with product quality, sizing, delivery, returns, refunds, store service, or customer support in the comments below. Include the general location and type of transaction when helpful, but do not post private account or payment information.