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  • SERVPRO Headquarters, Corporate Office, Phone Number, National Call Center, and Complaints

SERVPRO Headquarters, Corporate Office, Phone Number, National Call Center, and Complaints 

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SERVPRO is a cleanup, restoration, construction, and disaster recovery franchise brand headquartered in Gallatin, Tennessee. Customers often search for SERVPRO headquarters, SERVPRO corporate office, SERVPRO corporate phone number, SERVPRO national headquarters, SERVPRO corporate address, or SERVPRO complaints when they need help with a local franchise issue, water damage job, fire restoration project, mold remediation concern, insurance claim, billing dispute, emergency response, or service escalation.

SERVPRO Headquarters and Corporate Office

Company Name: Servpro Industries, LLC

Brand Name: SERVPRO

Headquarters Address:
801 Industrial Boulevard
Gallatin, TN 37066

SERVPRO Headquarters and Franchise Structure

SERVPRO’s national headquarters is located at 801 Industrial Boulevard in Gallatin, Tennessee. This is the main address for SERVPRO headquarters, SERVPRO corporate office, SERVPRO national headquarters, SERVPRO corporate address, and SERVPRO Gallatin searches.

SERVPRO operates through a network of locally owned and operated franchises. That means many customer issues are handled first by the local SERVPRO franchise that performed the work. If your complaint involves workmanship, billing, scheduling, job documentation, an insurance claim, or property restoration, start with the local franchise and then escalate to SERVPRO’s national customer care route if needed.

SERVPRO Customer Care and Local Franchise Help

How to Escalate a Complaint with SERVPRO

If you have a complaint about SERVPRO involving water damage cleanup, fire damage restoration, mold remediation, storm damage, construction, specialty cleaning, invoice disputes, insurance documentation, missed appointments, workmanship, property damage, or franchise communication, start with the local SERVPRO franchise that handled the job. Keep your work authorization, invoice, estimate, claim number, photos, moisture readings if provided, emails, texts, names of contacts, dates of service, and insurance adjuster information.

  1. Contact the local franchise first: Ask for the project manager, general manager, owner, or franchise office that handled the job.
  2. Document the issue: Keep photos, invoices, estimates, payment records, job notes, texts, emails, and insurance correspondence.
  3. Ask for a written explanation: For billing, scope, or workmanship disputes, request a written response explaining the work performed, charges, and next steps.
  4. Contact SERVPRO national customer care: If the local franchise does not resolve the concern, call 1-800-SERVPRO / 1-800-737-8776.
  5. Contact your insurance company when involved: If the job is connected to a claim, ask your adjuster what documentation is required and whether the work scope, invoice, or estimate has been approved.
  6. Use written correspondence when appropriate: Written headquarters correspondence may be sent to Servpro Industries, LLC, 801 Industrial Boulevard, Gallatin, TN 37066.

SERVPRO Insurance Claim, Billing, and Workmanship Complaints

Restoration projects can involve emergency mitigation, drying equipment, demolition, contents handling, cleaning, mold remediation, reconstruction, insurance estimates, deductibles, supplements, and multiple vendors. Because of this, SERVPRO complaints may involve both the local franchise and the insurance company handling the claim.

Before escalating a complaint, gather your insurance claim number, adjuster contact, job number, estimate, invoice, signed authorization, photos before and after work, equipment dates, moisture documentation, and any written promises made by the franchise. If you are disputing charges, ask for an itemized invoice and compare it with the approved scope from your insurer.

Emergency Restoration and Local SERVPRO Response

For urgent water damage, fire damage, storm damage, biohazard cleanup, or other emergency restoration needs, call 1-800-SERVPRO or use the SERVPRO location finder to reach a nearby franchise. Response times, staffing, availability, services, licenses, and reconstruction capabilities can vary by franchise and service area.

If your situation involves electrical hazards, active flooding, structural danger, gas leaks, contaminated water, sewage, smoke, or fire damage, contact emergency services, your utility company, your insurance company, or the appropriate local authority when needed before entering the property.

SERVPRO Franchise, Careers, and Business Questions

SERVPRO has separate information for franchise ownership, headquarters careers, and local franchise employment. Job applicants should apply through the official SERVPRO careers pages or the specific local franchise. Franchise ownership inquiries should use SERVPRO’s franchise information page rather than the customer complaint route.

SERVPRO Scam, Fraud, and Contractor Safety Tips

Be cautious of fake restoration companies, storm-chaser scams, fake SERVPRO phone numbers, suspicious payment requests, impostor contractors, and unsolicited cleanup offers after floods, storms, fires, or disasters. Scammers may use trusted restoration brand names to collect deposits, insurance proceeds, personal information, or property access.

  • Use SERVPRO.com or the official location finder to verify a local SERVPRO franchise.
  • Do not pay large deposits or sign blank work authorizations without understanding the scope, pricing, and insurance process.
  • Ask for the local franchise name, address, project manager, and written estimate.
  • Verify insurance coverage, contractor licensing, and reconstruction credentials when required in your state.
  • Be cautious of anyone pressuring you to sign immediately after a storm, flood, fire, or other emergency.
  • If you suspect contractor fraud, report it to your state attorney general, local consumer protection agency, insurance company, or the FTC.

About SERVPRO

SERVPRO was founded in 1967 and is known for cleanup, restoration, remediation, construction, and disaster recovery services. The SERVPRO network includes locally owned and operated franchises across the United States and Canada that handle water damage, fire damage, mold remediation, storm response, commercial services, specialty cleaning, and reconstruction.

Because services are performed through local franchises, customer experience may vary by location. When sharing a review or complaint, include the local franchise name, city, state, job type, date of service, and whether the issue involved insurance, billing, workmanship, communication, scheduling, or emergency response.

SERVPRO Competitors

SERVPRO competes with restoration, cleaning, remediation, and disaster recovery companies including Stanley Steemer, Paul Davis Restoration, Rainbow International, ServiceMaster Restore, PuroClean, COIT, Belfor Property Restoration, local restoration contractors, mold remediation companies, and independent water damage cleanup providers.

Related Resources

Frequently Asked Questions About SERVPRO Headquarters

Where is SERVPRO headquarters?

SERVPRO headquarters is located at 801 Industrial Boulevard, Gallatin, TN 37066.

What is the SERVPRO corporate phone number?

SERVPRO’s official contact page lists 1-800-SERVPRO / 1-800-737-8776 for phone contact.

What is SERVPRO national headquarters?

SERVPRO national headquarters refers to Servpro Industries, LLC in Gallatin, Tennessee. SERVPRO also operates through a network of locally owned and operated franchises.

How do I complain about a SERVPRO franchise?

Start with the local SERVPRO franchise that performed the work. Ask for the project manager, general manager, or owner. If the issue remains unresolved, contact SERVPRO national customer care at 1-800-737-8776.

Does SERVPRO have an email address?

SERVPRO’s official contact page emphasizes phone contact and local franchise contact routes. For job-specific issues, use the local SERVPRO location page, written documentation, or the contact information provided by the franchise handling your project.

Is SERVPRO a franchise?

Yes. SERVPRO services in the United States are performed by independently owned and operated franchises. That is why many complaints, invoices, job files, and service questions must begin with the local franchise.

What information should I have before contacting SERVPRO about a complaint?

Have the local franchise name, job address, service date, invoice, estimate, insurance claim number, project manager name, photos, emails, texts, and a short written summary of the issue.

Is CorporateOfficeHeadquarters.com affiliated with SERVPRO?

No. CorporateOfficeHeadquarters.com is not affiliated with SERVPRO, Servpro Industries, LLC, any SERVPRO franchise, any insurance company, or any restoration contractor.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com provides headquarters addresses, corporate office phone numbers, company contact details, customer-service resources, complaint guidance, and consumer review pages for major companies and brands. Information is reviewed using official company pages, contact pages, public business information, franchise resources, and reliable public sources when available. Readers should always verify job-specific, insurance, payment, legal, contractor, or restoration details directly with the company or local franchise before sending payments, personal information, legal documents, or sensitive correspondence.

Page Update Note

This SERVPRO corporate office page was updated on July 5, 2026, to verify the Gallatin, Tennessee headquarters address, update the official SERVPRO national call center phone number and fax number, clarify the local franchise structure, add complaint escalation steps, include insurance claim and workmanship guidance, add scam and contractor safety warnings, and improve the page for readers searching for SERVPRO corporate, SERVPRO corporate office, SERVPRO headquarters, SERVPRO national headquarters, SERVPRO corporate phone number, SERVPRO corporate address, and 801 Industrial Blvd Gallatin TN 37066.

Disclaimer

CorporateOfficeHeadquarters.com is an independent consumer information website and is not affiliated with, endorsed by, or sponsored by SERVPRO, Servpro Industries, LLC, Servpro Franchisor, LLC, any SERVPRO franchise, any insurance company, or any restoration contractor. SERVPRO names, trademarks, logos, and related marks belong to their respective owners. Information may change without notice. For official emergency restoration, cleanup, franchise, insurance claim, billing, employment, legal, or corporate matters, contact SERVPRO directly through its official website, published phone numbers, local franchise pages, or written headquarters address.

Share Your Experience

Have you contacted SERVPRO headquarters, the SERVPRO national call center, a local SERVPRO franchise, a project manager, a franchise owner, your insurance company, or SERVPRO corporate office about water damage, fire damage, mold remediation, storm cleanup, reconstruction, billing, scheduling, workmanship, property damage, or a complaint? Share your experience below to help other readers understand how SERVPRO handles customer-service concerns and headquarters escalations.

Do not include insurance claim numbers, full addresses, payment details, bank information, private photos, legal documents, medical details, passwords, phone numbers, emails, or other sensitive personal information in a public review.

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Servpro Frustrating Customer Service

March 6, 2025

Servpro, local Servpro unwilling to complete project but still want paid in full. Fire and smoke restoration on 10/30/2023 and they still have not completed the project and now have gone to collections to get full pay. Email with in completed line items and pictures but still no response from local Servpro other than Pay Up with a collection agency.

T J

Servpro Headquarters needs to review and investigate your offices mostly your franchise,

November 17, 2023

I have seen a lot of misrepresentation and even fraud borderline criminal, I don’t think that Servpo wants this type of Name in this industry I’m sure the founders of Serpro and the new owners and corporate owners now want a higher standard of Representation Including all franchises. My main concern is that I was a contractor doing some work for you or one of your franchises in Henderson KY they had employed a few people who were caught misrepresenting and committing fraud the customers out of money and the work done on their homes, Moneys were collected from the clients from pro personnel and told certain things would be done at certain times there are at least five to six people that I know that have been misled And there are process has been going on for eight months to a year. I feel that these customers and have heard in this area everyone is not talking very favorably I’ve Servpro I feel that you need to investigate this And see this for yourself I would like to ask a couple of questions 1 Do you have an investigator then make sure the franchisers are not committing any type of fraud 2 is there anyone from corporate that goes and checks on the jobs that are supposed to be done or completed 3 customers follow-ups I know of 8 or 10 people who have nothing good to say about your company and I’m sure if there were follow-ups you would make sure that these problems would be resolved. My recommendation would be to hire someone who knows the construction industry and common courtesy on how to treat people not lying or taking their money without doing the job they say they would do, if you are looking for someone of that nature I would be more than glad to assist you because I have seen first hand how these franchises are working and they’re not doing it for the benefit of the company they’re just feeling their pockets these owners of these franchises could carry less about Servpro Or its credibility. you need to have someone who will work in this Tri-State area that will make sure these franchises or even the corporate offices are doing what they say they will do instead of misrepresenting and taking some of these poor people’s money.

T L M
Corporate Office Headquarters