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StubHub, I bought two tickets to a jazz concert and didn’t realize I was using StubHub. Right after purchasing, the tickets showed “event status relocated.” When I called the concert hall, they said my tickets wouldn’t guarantee entry. I asked StubHub for a refund, but they refused. This company profits by misleading customers. I’ve filed a complaint with my state attorney general and recommend others do the same. Eventually, companies like this are held accountable. This is my honest experience.

StubHub Customer NoService! I ordered tickets through your company. Got an email from the sports team confirming the tickets but the tickets did not match the one’s I had paid for. I have spent an inordinate amount of time on your customer service line without getting any assistance other than being told that there was nothing that could be done. My last call resulted in a 15 minute hold while a supervisor was being sought. After that 15 minutes I was told to wait some more. When I asked them to call me back I was told they could not do that. The only phone number offered by StubHub takes you to Customer Service. StubHub has done a horrible job in not addressing my issue and but did great in showing they have no interest in helping me. Rename it Customer Noservice. I completed their online evaluation after my first poor experience with their rep, giving them one star (no stars wasn’t a choice). Expected to hear back from some management type–crickets.

StubHub, Worst ticket experience ever. I’m still waiting for the higher ups to review my situation. How long does it take to verify electronic tickets? The line I keep getting is “Do you have proof your event hasn’t changed?” It’s the SEC men’s basketball tournament championship! They emailed me the event is now taking place on the same day as the semifinals. Nope! Not how tournaments work. They won’t give me a refund. I have contacted them multiple times with the same answer. This has been the only bad experience I have had buying tickets. I usually buy from Ticketmaster or SeatGeek. Won’t do this again. Expensive Lesson Learned! StubHub is terrible!

StubHub, Wrong tickets sent, StubHub failed to replace without refund. I purchased 2nd Row tickets for the Philadelphia Eagles game on 12/15/24. I was sent the incorrect tickets and told I had to return the incorrect tickets before they would offer replacement tickets. I returned the tickets that they had sent me and they told me multiple times they had “escalated” my case and that I would receive tickets before the game. After 6 calls and the same story each time, they Never sent me tickets and did not refund my money.

StubHub, No tickets. On August 15, 2024, I purchased four tickets for the above noted show in Philadelphia for December 1, 2024. The charge was $366.30 per ticket plus your exorbitant fees’ charge of $518.77 for a total of $1983.97. For some backstory, these tickets were an early Christmas present for my young granddaughters who live one hour away. I was to attend the show as well. Time went on and the date for the show was approaching. Since I had not heard anything as of 7:00 am on December 1, I called customer service regarding the status of my tickets. I was told they (StubHub) were waiting for the release of the tickets which would be at 10:00 am. I was told the usual verbiage that is found on your website that I was protected by the FanProtect Guarantee, etc., if there was an issue. This was a bit concerning since I wanted to attend the show and Not wait until the last minute to find out if we were going to the show for which I purchased tickets 4 months prior. At 10:00 am, I phoned again and this time, was told that 11:00 am was the due time for the tickets to be released and that they were monitoring the status of my account. Well, guess what? At 10:52, I received an email stating that the “seller is not able to provide the tickets that you originally purchased.” Again, noting that I was covered under the Guarantee, etc. The email also included a link to “Choose Alternative Tickets.” I was very anxious at this point to salvage the situation and take my granddaughters to this show for which I purchased tickets 4 months ago! When I clicked on the link, I got an “Alternative Tickets Currently Not Available” message and offering me various options for a refund and a coupon for future purchases. The issue was/is not the money value of these tickets or the refund amount, but the lack of follow-through on StubHub’s part. What is the protocol when a seller reneges on their contract with StubHub? Is there no cut-off time for the seller to forward the tickets? I purchased these tickets in good faith four months ago and was not informed until three hours prior to showtime that there were no tickets and the ultimate insult, that there were no alternative tickets available! I have purchased tickets in the past for various concerts and sporting events and find the handling of this situation extremely disappointing and disconcerting. Obviously, there is no monitoring on your end to assure the consumer receives the tickets they purchase but instead fall back on the Guarantee line. Sadly, this offered little consolation.