Reach StubHub Corporate Office Headquarters 

StubHub Won’t Help with Lost Ticket—$833 at Risk. I’ve had one of the worst customer service experiences ever with StubHub. I’m traveling to Alabama for the Morgan Wallen “Sand in My Boots” Festival—a trip I’ve been planning for 7 months. I already paid for my flight and Airbnb, and I purchased my event ticket for $833. Because the ticket was scheduled to arrive in California the same day I was flying out, I had it shipped to the Airbnb in Alabama instead. The delivery service, FedEx, claims someone signed for it, but the Airbnb host provided Ring camera footage showing the driver simply leaving the package with no one actually receiving it. By the time the host went to check, the package was gone. Now, I’m flying out in just a couple of days with no ticket and no real help from StubHub. I’ve spent hours on the phone with customer service, but no one seems to know what to do or how to resolve the issue. This is incredibly frustrating and disappointing. I’m hoping someone from StubHub’s corporate office will step in and help before this entire trip—and $833—goes to waste.

StubHub, I purchased tickets through StubHub in December for a show scheduled in June, originally set to take place in Minnesota. I later received an email stating that the venue had changed to a location two states away—in Illinois—and that the Minnesota event was canceled. However, the Minnesota show was never actually canceled. Instead, StubHub directed me to attend the Illinois show instead. When I checked the listing again, I discovered the same tickets I had originally purchased were now back on sale—but at nearly four times the price I paid. I reached out to StubHub, only to be told there would be no refund since the event technically wasn’t canceled and my tickets were still “valid” for the new location. This experience has been incredibly frustrating and disappointing. StubHub has essentially kept over $300 of my money and relisted the same tickets for a profit. I strongly urge others to avoid using this platform.

StubHub has no customer service – Don’t sell through them. They don’t fix issues and if your tickets don’t match the cookie cutter answers. You are out of luck. They don’t care and don’t follow up. Overseas call centers that lack professionalism!

StubHub, Parking Passes Never Arrived! My account showed tickets that had not yet been released as of the show time. The show was on a Friday, with Easter following. I called first thing Tuesday morning. I was told I waited too long. I explained that it was a holiday weekend. They refused to put on a supervisor. I was told the tickets were released 8 days prior. I have screenshots that say otherwise. There is no real guarantee here. Never again for StubHub.

StubHub, I bought two tickets to a jazz concert and didn’t realize I was using StubHub. Right after purchasing, the tickets showed “event status relocated.” When I called the concert hall, they said my tickets wouldn’t guarantee entry. I asked StubHub for a refund, but they refused. This company profits by misleading customers. I’ve filed a complaint with my state attorney general and recommend others do the same. Eventually, companies like this are held accountable. This is my honest experience.