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  • StubHub Corporate Office Headquarters, Address, Phone Number, Customer Service and Complaints

StubHub Corporate Office Headquarters, Address, Phone Number, Customer Service and Complaints 

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StubHub corporate office headquarters information is tied to StubHub Holdings, Inc., the parent company of StubHub. People often search for the StubHub corporate office when they need StubHub headquarters, StubHub HQ, StubHub corporate address, StubHub office, StubHub office locations, StubHub customer service, ticket delivery help, seller support, buyer support, refund escalation, executive contact information, investor relations, media contacts, legal correspondence, or help with unresolved ticket, event, transfer, payout, refund, cancellation, replacement-ticket, fraud, account, pricing, fee, mobile-app, or customer-service complaints. StubHub’s principal executive office is listed at 175 Greenwich Street, 59th Floor, New York, NY 10007, and its corporate filing phone number is 1-888-977-5364.

StubHub Corporate Office and Headquarters Contact Information

The StubHub corporate office phone number is best treated as a headquarters and corporate filing contact. For most ticket purchases, ticket transfers, event-day problems, seller listings, payouts, refunds, canceled events, replacement tickets, mobile-ticket issues, account access, payment questions, or customer-service complaints, customers should begin with StubHub Support, the StubHub app, the order page, the seller dashboard, or the customer-service route connected to the specific order.

StubHub corporate office headquarters and customer service information
StubHub’s principal executive office is listed in New York City.

StubHub Headquarters Address and Corporate Office

StubHub Holdings, Inc. lists its principal executive office at 175 Greenwich Street, 59th Floor, New York, New York 10007. This is the current headquarters-style address many readers search for when looking for StubHub corporate office, StubHub headquarters, StubHub HQ, StubHub corporate address, StubHub address, StubHub office, StubHub offices, StubHub office locations, or where StubHub is located.

StubHub’s support site also lists 1209 Orange Street, Wilmington, Delaware 19801 as a corporate office address. That Delaware address is useful for corporate-office or registered-office reference, while the New York address is the company’s principal executive office address in public filings. Older pages and business directories may still show San Francisco or Los Angeles office references, but those should not be treated as the main current headquarters address unless confirmed directly by StubHub.

StubHub Corporate Office vs. StubHub Customer Service

The StubHub corporate office is generally used for headquarters matters, investor relations, media inquiries, legal correspondence, corporate governance, executive-level concerns, and high-level unresolved complaints. Most buyer and seller issues should start with StubHub customer service, the StubHub Help Center, the order page, the event page, the ticket-transfer process, or the seller account tools.

StubHub support may ask for your order number, listing ID, event name, event date, venue, seat location, transfer email, delivery method, seller account, payout method, payment record, refund request, replacement-ticket request, mobile-ticket screenshot, or previous support case number. Do not post order numbers, full ticket barcodes, mobile-ticket screenshots, QR codes, transfer links, account emails, payment information, addresses, phone numbers, or identity documents in public comment sections.

Choose the Correct StubHub Support Route

  • Buyer ticket issue: Use the order page or StubHub Help Center with your order number, event name, and delivery status.
  • Event-day ticket problem: Contact StubHub customer service immediately and keep screenshots showing the issue, with ticket barcodes or QR codes hidden.
  • Seller listing issue: Use the seller dashboard and keep the listing ID, ticket details, and event information ready.
  • Payout issue: Review your seller account, payout method, event status, and payment timeline before contacting support.
  • Refund or canceled event issue: Review the event status, FanProtect Guarantee terms, and your StubHub Wallet before escalating.
  • Ticket transfer issue: Check the delivery email, transfer link, receiving account, and venue ticketing app tied to the event.
  • Wrong, invalid, or late tickets: Contact StubHub support quickly and ask about replacement tickets or refund options.
  • Fraud or suspicious account activity: Use official StubHub support and change passwords through the official site or app.
  • Investor inquiry: Use StubHub Investor Relations at **@*****ub.com.
  • Media inquiry: Use StubHub media contact at **@*****ub.com.
  • Corporate-level concern: Contact StubHub corporate office after normal customer-service and support routes have been attempted.

What to Have Before Contacting StubHub Corporate Office

  • Your full name and contact information
  • StubHub order number, but not in public comments
  • Event name, event date, venue, city, and ticket section or row
  • Delivery method, transfer status, and ticketing app involved
  • Seller listing ID, if the issue involves selling tickets
  • Payment amount, refund request, payout issue, or charge date
  • StubHub Wallet status, credit status, or canceled-event notice, if relevant
  • Support case number, email thread, chat transcript, or written response from StubHub
  • Screenshots showing the problem, with ticket barcodes, QR codes, order numbers, and private data hidden
  • A short timeline and the specific resolution you are requesting

Do not post private information in public reviews or comment sections. Avoid sharing ticket barcodes, QR codes, transfer links, order numbers, payment-card numbers, bank details, seller payout details, phone numbers, account emails, addresses, government IDs, or screenshots containing private ticket or account information.

How to Escalate a StubHub Complaint

Start with the StubHub Help Center, the order page, or the customer-service route tied to the transaction. For buyer issues, open the specific order and contact support through that order when possible. For seller issues, use the listing or seller-dashboard route so StubHub can see the event, ticket, and payout details.

If the first support response does not resolve the complaint, ask for a case number, written explanation, replacement-ticket review, refund review, payout review, transfer investigation, seller review, or supervisor escalation. Keep copies of order confirmations, transfer emails, venue app messages, payment receipts, delivery notices, screenshots, and support transcripts.

If the matter remains unresolved after using normal support routes, you may contact StubHub corporate office. Written corporate correspondence may be directed to StubHub Holdings, Inc., 175 Greenwich Street, 59th Floor, New York, NY 10007, or to the corporate office address listed by StubHub Support at 1209 Orange Street, Wilmington, DE 19801. Corporate correspondence is best used for unresolved or higher-level issues after customer service, order support, seller support, and event-day support routes have been attempted.

Common Reasons Customers Contact StubHub Corporate Office

  • Finding the StubHub corporate office or headquarters address
  • Looking for the StubHub corporate phone number
  • Trying to contact StubHub corporate about an unresolved ticket complaint
  • Ticket delivery, transfer, mobile-ticket, or event-day access problems
  • Wrong tickets, invalid tickets, late tickets, or missing tickets
  • Replacement-ticket or FanProtect Guarantee questions
  • Refunds, canceled events, postponed events, rescheduled events, or StubHub Wallet credits
  • Seller payout, listing, upload, barcode, transfer, or fulfillment issues
  • Pricing, fees, all-in pricing, taxes, checkout totals, or payment questions
  • Account access, password reset, suspicious activity, or fraud concerns
  • High-demand event complaints involving sports, concerts, festivals, theater, or international events
  • Investor relations, media, careers, privacy, legal, or corporate correspondence questions

StubHub Buyer Ticket, Transfer, and Event-Day Complaints

Buyer complaints may involve tickets not delivered on time, ticket-transfer delays, mobile-ticket app problems, tickets listed under the wrong details, inaccessible tickets, invalid barcodes, incorrect seat information, or tickets that do not appear in the venue app. Start with the order page and contact StubHub support as soon as you notice the issue.

If the event is approaching, document the problem immediately. Save screenshots of the order page, delivery status, transfer email, venue app error, and support conversation, but hide ticket barcodes, QR codes, and private details. Ask StubHub whether replacement tickets or a refund review are available under the applicable guarantee or policy.

StubHub Seller Listing, Delivery, and Payout Complaints

Seller complaints may involve listing errors, duplicate listings, upload problems, transfer deadlines, seat details, barcode entry, ticket restrictions, payment timing, payout method, seller fees, canceled sales, or penalties for tickets StubHub says were not delivered correctly. Use the seller dashboard and keep the listing ID, event details, ticket details, and delivery records ready.

If your seller payout is delayed, review whether the event has occurred, whether the buyer received the tickets, whether the payout method is verified, and whether StubHub has requested additional information. Keep seller emails, transfer confirmations, payout notices, and support case numbers before escalating.

StubHub Refund, Cancellation, Postponement, and Credit Complaints

Refund complaints may involve canceled events, postponed events, rescheduled events, ticket replacement issues, rejected tickets, event-date changes, delivery failures, or StubHub Wallet credits. Review the event status, the seller’s delivery status, StubHub’s current policy, and any messages sent by StubHub before escalating.

If an event is canceled and not rescheduled, check your StubHub Wallet and support messages for credit or refund options. If an event is postponed or rescheduled, refund options may depend on the event status, the marketplace terms, and applicable law. Keep the event notice, order confirmation, support history, and any policy explanation from StubHub.

StubHub Fees, Pricing, and Checkout Complaints

Pricing complaints may involve service fees, delivery fees, taxes, currency conversion, all-in pricing, discounts, promotional codes, or differences between the ticket listing price and final checkout total. Before purchasing, review the full checkout page carefully and save the order confirmation after the purchase.

If the final charge does not match what you expected, contact StubHub support with the order number, event name, charge amount, checkout screenshot if available, and the reason you believe the total is incorrect. Do not post payment-card details or full account information in public comments.

StubHub Fraud, Fake Tickets, and Account Security Warning

Be cautious with fake StubHub phone numbers, fake support emails, fake event ticket listings, fake ticket-transfer messages, fake refund texts, fake seller messages, and third-party sites that use StubHub’s name or ticket images. Use StubHub.com, the official StubHub app, and official StubHub support pages for account, payment, ticket, refund, and seller matters.

Do not provide passwords, one-time passcodes, full payment-card numbers, bank login details, ticket barcodes, QR codes, transfer links, wire transfers, gift card numbers, remote access, or identity documents to anyone who contacts you unexpectedly claiming to represent StubHub, a venue, a seller, a refund department, or customer service. If unsure, go directly to StubHub.com or the official StubHub app.

StubHub Reviews and Complaints

StubHub reviews vary by event type, ticket seller, delivery method, venue app, support experience, and how close the order is to the event date. Positive reviews often mention ticket selection, last-minute availability, sports tickets, concert tickets, mobile delivery, resale options, and the ability to buy or sell tickets for events in many cities. Complaints often involve late tickets, transfer problems, missing tickets, high fees, refund delays, seller payout issues, canceled events, replacement-ticket disputes, event-day support, and difficulty reaching the right escalation path.

If you leave a StubHub review below, include whether you were a buyer or seller, the event type, support route used, whether the issue involved ticket delivery, transfer, refund, payout, pricing, mobile tickets, FanProtect, corporate office, or customer service, and whether the complaint was resolved. Do not include private order, ticket, barcode, QR code, transfer, payment, address, phone, email, or seller payout information in a public comment.

StubHub Competitors and Related Corporate Office Pages

Customers researching StubHub corporate office information may also compare related ticketing, event, and live entertainment corporate office pages, including Ticketmaster Corporate Office, Live Nation Corporate Office, SeatGeek Corporate Office, Vivid Seats Corporate Office, and Eventbrite Corporate Office. These companies may have similar complaint categories involving ticket delivery, refunds, event cancellations, service fees, seller payouts, account access, mobile tickets, ticket transfers, and customer-service escalation.

Related Resources

Frequently Asked Questions About StubHub Corporate Office

Where is StubHub headquarters?

StubHub Holdings, Inc. lists its principal executive office at 175 Greenwich Street, 59th Floor, New York, NY 10007.

What is the StubHub corporate office address?

StubHub’s principal executive office is 175 Greenwich Street, 59th Floor, New York, NY 10007. StubHub Support also lists a corporate office address of 1209 Orange Street, Wilmington, DE 19801.

Is StubHub still headquartered in San Francisco?

Older pages may list San Francisco office information, but current corporate filings list StubHub’s principal executive office in New York City. StubHub Support also lists a Delaware corporate office address.

What is the StubHub corporate phone number?

StubHub’s corporate filing phone number is 1-888-977-5364. StubHub customer service can be reached at 1-866-788-2482.

How do I contact StubHub customer service?

Use the StubHub Help Center, the order page, the StubHub app, chat, email, or phone support at 1-866-788-2482.

Who is the CEO of StubHub?

Eric Baker is Founder, Chairman and Chief Executive Officer of StubHub.

Is StubHub a public company?

Yes. StubHub Holdings, Inc. is publicly traded under the stock symbol STUB.

How do I file a complaint with StubHub?

Start with StubHub customer service through the order page, Help Center, app, chat, or phone support. Keep your order number, event details, ticket delivery status, transfer records, payment details, screenshots with private data hidden, support history, and requested resolution. If the matter remains unresolved, use corporate correspondence.

What should I do if my StubHub tickets are missing before the event?

Contact StubHub support immediately through the order page, Help Center, app, or customer-service phone number. Keep your order confirmation, event details, ticket-delivery status, venue app screenshots, and support case number. Do not post ticket barcodes, QR codes, or transfer links publicly.

Should I contact StubHub corporate office about a refund or ticket delivery issue?

Start with StubHub customer service first because refund, ticket delivery, transfer, and replacement-ticket issues usually require account and order verification. Corporate correspondence is better suited for unresolved or higher-level issues after normal support routes have been attempted.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com provides corporate office, headquarters, address, phone number, complaint-route, and review information for major companies, ticket marketplaces, event platforms, retailers, restaurants, travel companies, financial institutions, insurance companies, and service providers. This page is designed to help readers identify the correct StubHub corporate office, customer-service, buyer-support, seller-support, ticket-transfer, refund, investor-relations, media, or complaint route before escalating a concern.

Disclaimer

CorporateOfficeHeadquarters.com is not affiliated with StubHub Holdings, Inc., StubHub.com, StubHub International, Viagogo, any ticket seller, any venue, any artist, any team, any league, any event promoter, any ticket issuer, any payment processor, any shipping carrier, any employee, or any customer-service representative. This page is for informational purposes only. Corporate details, addresses, phone numbers, support routes, guarantee terms, refund policies, event rules, seller rules, buyer policies, service fees, payout schedules, ticket-transfer processes, and complaint procedures may change over time. For official help with a StubHub order, listing, ticket delivery, transfer, refund, replacement ticket, seller payout, account issue, canceled event, postponed event, suspicious charge, or customer-service concern, visit StubHub.com or contact StubHub through official channels.

Share Your Experience

Have you contacted StubHub corporate office, StubHub customer service, buyer support, seller support, refund support, event-day support, investor relations, media contacts, or another StubHub department about a ticket purchase, ticket sale, transfer issue, replacement ticket, missing ticket, late ticket, refund, canceled event, seller payout, listing problem, fee concern, app issue, suspicious charge, or customer-service complaint? Share your experience below.

Helpful reviews include whether you were a buyer or seller, the event type, issue type, support route used, how long it took to receive a response, and whether the complaint was resolved. Please do not post private information such as order numbers, ticket barcodes, QR codes, transfer links, payment information, seller payout details, addresses, phone numbers, email addresses, identity documents, or screenshots containing private data.

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StubHub Frustrating Unresolved Lost Ticket Issue

May 13, 2025

StubHub Won’t Help with Lost Ticket—$833 at Risk. I’ve had one of the worst customer service experiences ever with StubHub. I’m traveling to Alabama for the Morgan Wallen “Sand in My Boots” Festival—a trip I’ve been planning for 7 months. I already paid for my flight and Airbnb, and I purchased my event ticket for $833. Because the ticket was scheduled to arrive in California the same day I was flying out, I had it shipped to the Airbnb in Alabama instead. The delivery service, FedEx, claims someone signed for it, but the Airbnb host provided Ring camera footage showing the driver simply leaving the package with no one actually receiving it. By the time the host went to check, the package was gone. Now, I’m flying out in just a couple of days with no ticket and no real help from StubHub. I’ve spent hours on the phone with customer service, but no one seems to know what to do or how to resolve the issue. This is incredibly frustrating and disappointing. I’m hoping someone from StubHub’s corporate office will step in and help before this entire trip—and $833—goes to waste.

Z Y

Response from Corporate Office Headquarters

Here’s what you should do next:

1. Escalate the Issue. Email StubHub Corporate: Try contacting them directly through their Executive Support team at: [email protected].

Clearly explain the issue, include:

Order number Tracking information.Airbnb address. Ring footage (or offer to provide it) Timeline and names of any support agents you’ve spoken with

2. File a Report with FedEx. Even though StubHub is responsible for your ticket, file a claim with FedEx regarding the lost/stolen package. Ask for the signed delivery confirmation—they may have forged a signature or marked it incorrectly. Keep a copy of the Ring camera footage for evidence. 3. Use Social Media. Sometimes, public visibility helps. Post your story (professionally) on X (Twitter) or Facebook and tag @StubHub and @FedEx. Companies often respond faster to avoid public backlash. 4. Request a Refund or Replacement StubHub does have a FanProtect Guarantee, but they usually apply it if tickets don’t work or don’t arrive. In this case, they may push it off as a FedEx issue—but don’t let them. You never received your ticket. Keep emphasizing that. Request either a replacement ticket (if available) or a full refund.

StubHub Resold My Tickets and Refused a Refund

May 12, 2025

StubHub, I purchased tickets through StubHub in December for a show scheduled in June, originally set to take place in Minnesota. I later received an email stating that the venue had changed to a location two states away—in Illinois—and that the Minnesota event was canceled. However, the Minnesota show was never actually canceled. Instead, StubHub directed me to attend the Illinois show instead. When I checked the listing again, I discovered the same tickets I had originally purchased were now back on sale—but at nearly four times the price I paid. I reached out to StubHub, only to be told there would be no refund since the event technically wasn’t canceled and my tickets were still “valid” for the new location. This experience has been incredibly frustrating and disappointing. StubHub has essentially kept over $300 of my money and relisted the same tickets for a profit. I strongly urge others to avoid using this platform.

A

StubHub Disappointing Customer Service

May 9, 2025

StubHub has no customer service – Don’t sell through them. They don’t fix issues and if your tickets don’t match the cookie cutter answers. You are out of luck. They don’t care and don’t follow up. Overseas call centers that lack professionalism!

T

StubHub Parking Passes Never Arrived

April 22, 2025

StubHub, Parking Passes Never Arrived! My account showed tickets that had not yet been released as of the show time. The show was on a Friday, with Easter following. I called first thing Tuesday morning. I was told I waited too long. I explained that it was a holiday weekend. They refused to put on a supervisor. I was told the tickets were released 8 days prior. I have screenshots that say otherwise. There is no real guarantee here. Never again for StubHub.

D L E

StubHub Disappointing Experience

March 14, 2025

StubHub, I bought two tickets to a jazz concert and didn’t realize I was using StubHub. Right after purchasing, the tickets showed “event status relocated.” When I called the concert hall, they said my tickets wouldn’t guarantee entry. I asked StubHub for a refund, but they refused. This company profits by misleading customers. I’ve filed a complaint with my state attorney general and recommend others do the same. Eventually, companies like this are held accountable. This is my honest experience.

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Corporate Office Headquarters