Reach StubHub Corporate Office Headquarters 

StubHub, Ticket failure. I bought tickets for a football game, but when I arrived at the stadium, I was told the QR codes were invalid. I provided all the information requested, but I still haven’t received my refund. Customer service has been completely unhelpful throughout this process. Avoid StubHub at all costs, no matter how good the deal seems—it’s not worth the hassle.

StubHub, Wrong tickets sent, StubHub failed to replace without refund. I purchased 2nd Row tickets for the Philadelphia Eagles game on 12/15/24. I was sent the incorrect tickets and told I had to return the incorrect tickets before they would offer replacement tickets. I returned the tickets that they had sent me and they told me multiple times they had “escalated” my case and that I would receive tickets before the game. After 6 calls and the same story each time, they Never sent me tickets and did not refund my money.

StubHub, No tickets. On August 15, 2024, I purchased four tickets for the above noted show in Philadelphia for December 1, 2024. The charge was $366.30 per ticket plus your exorbitant fees’ charge of $518.77 for a total of $1983.97. For some backstory, these tickets were an early Christmas present for my young granddaughters who live one hour away. I was to attend the show as well. Time went on and the date for the show was approaching. Since I had not heard anything as of 7:00 am on December 1, I called customer service regarding the status of my tickets. I was told they (StubHub) were waiting for the release of the tickets which would be at 10:00 am. I was told the usual verbiage that is found on your website that I was protected by the FanProtect Guarantee, etc., if there was an issue. This was a bit concerning since I wanted to attend the show and Not wait until the last minute to find out if we were going to the show for which I purchased tickets 4 months prior. At 10:00 am, I phoned again and this time, was told that 11:00 am was the due time for the tickets to be released and that they were monitoring the status of my account. Well, guess what? At 10:52, I received an email stating that the “seller is not able to provide the tickets that you originally purchased.” Again, noting that I was covered under the Guarantee, etc. The email also included a link to “Choose Alternative Tickets.” I was very anxious at this point to salvage the situation and take my granddaughters to this show for which I purchased tickets 4 months ago! When I clicked on the link, I got an “Alternative Tickets Currently Not Available” message and offering me various options for a refund and a coupon for future purchases. The issue was/is not the money value of these tickets or the refund amount, but the lack of follow-through on StubHub’s part. What is the protocol when a seller reneges on their contract with StubHub? Is there no cut-off time for the seller to forward the tickets? I purchased these tickets in good faith four months ago and was not informed until three hours prior to showtime that there were no tickets and the ultimate insult, that there were no alternative tickets available! I have purchased tickets in the past for various concerts and sporting events and find the handling of this situation extremely disappointing and disconcerting. Obviously, there is no monitoring on your end to assure the consumer receives the tickets they purchase but instead fall back on the Guarantee line. Sadly, this offered little consolation.

StubHub, Worst service ever. Purchase tickets for a concert early that morning, and as I am driving one 3hrs away to get to concert 2hrs before show time StubHub informed me that I had to choose replacement tickets behind stage with no compensation. Unable to get compensation for the inconvenience. Customer Services was rude and unprofessional and cannot understand or speak English. Frist and last time using website.

StubHub, Why is it so difficult to get a refund back? The event was 9/4, it was cancelled. The international people can’t seem to get the website corrected from “postponed” to “canceled”. It shouldn’t be this time consuming and frustrating to get $32 back! Live Nation Presents: *Canceled* Mike Ryan. Wed Sep 4 07:30 pm (Doors: 07:00 pm )